Paul & Dixon

What Paul & Dixon does

Paul & Dixon Insurance is an independent, full-service insurance agency founded in 1852 and headquartered in New Bedford, Massachusetts. The agency distributes personal and commercial insurance products on behalf of more than three dozen national and regional insurance carriers, including AIG, Chubb, Liberty Mutual, The Hartford, and Travelers, with access to nearly 30 additional carriers via its Insurance Services of New England affiliation. Its product portfolio spans personal lines (homeowners, condo, renter, landlord, earthquake, flood, umbrella, auto, motorcycle, RV, boat, and life insurance) and commercial lines (professional liability, commercial auto, workers compensation, bonds & crime, computers & equipment, business property, and specialized liability), serving individuals and businesses across the South Coast Massachusetts region.

The business operates as a traditional independent insurance agency without proprietary technology, APIs, or AI-driven tooling; service delivery runs through two physical offices (with a planned consolidation into the historic Beauvais House in July 2026), plus phone, email, text, and web-based quote requests. GTM is sales-led and relationship-driven, with multi-generational client retention (20+ year relationships documented), a referral/rewards program, a local Concierge Program of vetted partner businesses, the monthly Hometown Magazine, and active community cause partnerships.

Revenue is generated through carrier commissions on placed policies, structured as recurring annual premiums across personal and commercial lines. Customer segments are horizontal, spanning Personal/Individual, Business/Commercial, and Vehicle/Recreation owners. The agency employs approximately 11-15 staff with an average of 15+ years of insurance experience, and leadership has been stable under President & CEO Stephen W. Connulty, who joined in 1983. The firm holds the MAIA 5-Star Designation from the Massachusetts Association of Insurance Agents.

Name

Paul & Dixon

Legal name

Paul & Dixon Insurance

Website

https://pd-ins.com

Company type

Private

Founded year

1852

Operating status

Operating

Headcount range

11–50 employees

Short description

Paul & Dixon Insurance is an independent, full-service insurance agency founded in 1852, distributing personal and commercial insurance from 40+ carriers to individuals and businesses in South Coast Massachusetts.

Ownership category

akta.pro rank

Product category

Independent Insurance Agency Services

NAICS

Insurance Agencies and Brokerages (524210), Insurance Agencies and Brokerages (52421), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Retail (Personal Lines) Insurance Brokerage (FSAEADAA)

Keywords

• Independent insurance agency
• Personal insurance lines
• Commercial insurance programs
• Risk management advisory
• Multi-carrier insurance brokerage

Headquarters

HQ city

New Bedford

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Insurance Commissions: As an independent insurance agency, Paul & Dixon earns revenue through commissions paid by insurance carriers for policies placed. They represent more than three dozen leading national and regional insurance companies, plus access to nearly 30 additional companies through Insurance Services of New England.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Paul & Dixon Insurance is a full-service independent insurance agency founded in 1852 that distributes personal and commercial insurance products from more than three dozen national and regional insurance carriers. The agency provides risk management advisory, comparative quoting, and policy placement across personal lines (home, auto, life, recreational vehicles) and commercial lines (business property, liability, workers compensation, professional liability) for individuals, families, and businesses in the South Coast Massachusetts region.

Product overview

Paul & Dixon Insurance is a full-service independent insurance agency providing a comprehensive portfolio of insurance products and risk management services. The agency operates as a single unified offering—insurance advisory and placement services—organized into two main categories: Personal Insurance and Business Insurance. Personal Insurance includes homeowners, condo, renters, landlord, earthquake, flood, umbrella, auto, motorcycle, RV, boat, and life insurance products. Business Insurance encompasses professional business liability, commercial auto, workers compensation, bonds & crime, computers & equipment, business property, and specialized liability coverage. The agency also offers specialized add-on coverages like uninsured/underinsured motorist protection. The firm serves as an intermediary between clients and more than three dozen insurance carriers, leveraging its market access to customize coverage solutions for individuals and businesses in the South Coast region of Massachusetts.

Differentiator

Problem solved

Functional benefit

Products and services

• Homeowners Insurance

Quantifiable outcome

• Over $1 billion in property insurance protection managed for clients
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Insurance Services of New EnglandcoreChannel Partner/ Reseller/ DistributorPaul & Dixon's status as an Insurance Services of New England agency gives them access to nearly 30 additional insurance companies to help meet challenging Business or Personal Insurance coverage needs.
• Insurance Carriers (AIG, Arbella, CHUBB, CNA, etc.)coreChannel Partner/ Reseller/ DistributorAs an independent agency, Paul & Dixon represents more than three dozen leading national and regional insurance companies including AIG, Arbella Insurance Group, CHUBB, CNA, Concord Group Insurance, Foremost, The Hanover Insurance Group, Harleysville, Liberty Mutual, Main Street America, MPIUA, National Flood Services, National General, New London County, Northfolk Dedham Group, Philadelphia Insurance, Plymouth Rock, Progressive, Safeco Insurance, Safety Insurance, MAPFRE, State Auto, The Hartford, Travelers, and United Property Casualty.
• Concierge Program Members (Local Businesses)minorGTM or Marketing PartnerConcierge Program members include local businesses such as Acushnet Creamery, Bay State Merchant Services, DG Service Company, Ground Effects Landscaping, Harding Builders LLC, Koala Home Inspections, Maco Electric, New Bedford Tile & Carpet, PMI Spruce Tree, profishant inc, Steve Medeiros & Associates, and others. These businesses are recommended to customers through the agency's magazine, social media, and web directory.
• Community Cause PartnersminorOthersCommunity partnerships include Easterseals (annual softball tournament raising $175,000+ over 28 years), Veterans Transition House, Coastline Elderly Services, Child & Family Services, Salvation Army Food Bank, National MS Society, 3rd Eye Unlimited, Lighthouse Animal Shelter, United Way of Greater New Bedford, M.O.L.I.F.E. Inc., Jimmy Fund, and various other local nonprofits. The agency matches donations and participates in fundraising activities.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Brown & Brown, Inc. Large publicly-traded insurance brokerage with broad personal and commercial capabilities. Comparable as a wide-portfolio incumbent whose retail division competes with and acquires agencies like Paul & Dixon.
• Acrisure: Large global insurance brokerage built largely through acquisition of independent agencies. Directly comparable as the acquirer-of-choice for many independents with Paul & Dixon's profile.
• Arthur J. Gallagher & Co. Global insurance brokerage and risk management firm with a substantial U.S. retail division. Comparable as a large incumbent whose retail segment provides the same independent-style agency services as Paul & Dixon and frequently acquires similar firms.
• Marsh McLennon (Marsh): Global leader in insurance brokerage and risk advisory. Comparable as a top-tier incumbent whose retail and specialty divisions overlap with Paul & Dixon's commercial offerings.

Direct peers

• HUB International Limited: Major North American insurance brokerage that acquires independent agencies across personal and commercial lines. Directly comparable business model and acquisition thesis to Paul & Dixon, with similar reliance on local autonomy post-acquisition.
• Insurance Office of America (IOA): Independent insurance brokerage offering personal, commercial, and employee benefits coverage through multiple carrier relationships. Directly comparable: similar independent agency model, multi-line product breadth, and carrier-agnostic distribution.
• LOOMIS Companies (The LOOMIS Group): Multi-line independent insurance agency focused on commercial and personal coverage across the Northeast U.S. Directly comparable: similar community-rooted independent agency model serving regional markets with multi-carrier access.
• Hilb Group: A national insurance brokerage that actively acquires and partners with small-to-mid independent agencies across the U.S. Directly comparable: same multi-line personal and commercial agency model, similar carrier-agnostic distribution approach, and the primary roll-up buyer for Paul & Dixon's profile.
• The Glatfelter Agency / Glatfelter Insurance Group: Long-standing independent insurance agency providing personal, commercial, and specialty coverage. Directly comparable: multi-generational independent agency with carrier-agnostic distribution and similar legacy positioning.

Others

• Valley Insurance Agency Alliance: Insurance agency aggregator/alliance providing independent agencies with carrier access, growth resources, and operational support. Comparable as an indirect partner that enhances carrier breadth for member agencies like Paul & Dixon (similar to its Insurance Services of New England affiliation).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCluJlK2abHpK4mzLxJU3Y5w/videos
• Facebookfacebook.com/paul.and.dixon
• LinkedInlinkedin.com/company/1907942
• Instagraminstagram.com/paulanddixoninsurance

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Paul & Dixon