Mosaic Information Technologies

What Mosaic Information Technologies does

Mosaic Information Technologies is a privately held managed IT services provider headquartered at 41 Nicol Street, Nanaimo, British Columbia, serving mid-Island businesses and residential customers on Vancouver Island. Founded in 2012 and operating as a small team of 11-50 employees, the company positions itself as a Vancouver Island-owned and operated alternative to larger national MSPs, emphasizing direct phone accessibility, no automated attendants, and community involvement with local non-profits.

The company's offering is a portfolio of conventional managed IT services rather than a proprietary technology platform: Managed IT Services (the central, recurring offering with proactive infrastructure management and on-call support), Onsite IT Support (dispatch technicians), Voice Over IP via Grandstream, Infrastructure (cloud transitions, server management), Networking (UniFi-based), Cybersecurity (SonicWall-based), and Remote Working Support as an add-on, plus a Home Services line for residential computer maintenance and repair. Underlying technology is assembled from third-party vendors (Microsoft, SonicWall, UniFi, Altaro, Lenovo, Grandstream) with no disclosed proprietary platform, SDK, API, or AI/ML capability. The company holds no disclosed patents, certifications, or external funding.

Mosaic operates a sales-led, direct GTM model: services are marketed through mosaicit.ca and a phone-first contact approach (250-591-1777), with a downloadable remote support client for quick engagement. Revenue is generated primarily through recurring managed services contracts priced on a quote basis customized to client budget, supplemented by onsite and remote break-fix work; pricing is not publicly disclosed. Customer segmentation is geographic (mid-Island SMBs as the primary segment, non-profits as a community-focused segment, and home users as a secondary segment), and the company maintains memberships in CFIB and the Nanaimo Chamber of Commerce to support local brand awareness and referral generation.

Name

Mosaic Information Technologies

Legal name

Mosaic Information Technology

Website

https://Mosaicit.ca

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Mosaic Information Technologies is a privately held managed IT services provider in Nanaimo, BC, offering managed IT, onsite support, VoIP, networking, infrastructure, and cybersecurity to small and mid-sized businesses, non-profits, and residential customers on Vancouver Island.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEADAB

Security Operations Center (SOC) as a Service

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Cybersecurity Services (MSSP)

Keywords

• Managed IT services
• VoIP solutions
• Cybersecurity services
• Network infrastructure
• Remote work support

Headquarters

HQ city

Nanaimo

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed IT services with proactive infrastructure management and on-call support. Services are designed around client budgets and needs with full-service coverage for IT infrastructure.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Mosaic Information Technologies is a Managed IT services provider offering IT support, networking, cybersecurity, VoIP, infrastructure, and remote working support primarily to Mid-Island (Vancouver Island) businesses, with supplemental home services for individual users. The company delivers these services using third-party platforms from vendors such as Microsoft, SonicWall, UniFi, Altaro, Grandstream, and Lenovo.

Product overview

Mosaic Information Technologies is a managed IT services company offering a portfolio of interconnected IT support and solutions services. The core offering includes Managed IT Services as the central platform providing full-service IT support with proactive infrastructure management. Complementary services include Onsite IT Support (dispatch technicians for rapid response), Voice Over IP (business phone systems), Infrastructure (cloud transitions and server management), Networking (custom network solutions), and Cybersecurity (proactive threat protection). Remote Working Support is offered as an add-on capability integrated within the managed services framework, enabling distributed team connectivity. The company also serves residential customers through dedicated Home Services. These services work together to provide businesses with comprehensive IT department capabilities, from day-to-day support to strategic infrastructure planning.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Outsourced IT management and support for small and mid-sized businesses on Vancouver Island, covering day-to-day IT operations, troubleshooting, and strategic technology guidance.
• Onsite IT Support On-location technical support delivered to client sites in the Nanaimo and Mid-Island region for hardware, network, and IT issues that require physical presence.
• VoIP Services Voice over IP telephony solutions for businesses using Grandstream platforms, delivered as part of Mosaic's managed IT services portfolio.
• Network Infrastructure Services Design, deployment, and management of business network infrastructure using SonicWall and UniFi technologies for Mid-Island businesses.
• Cybersecurity Services Cybersecurity protection and monitoring for small and mid-sized businesses, leveraging SonicWall security appliances as part of Mosaic's managed IT portfolio.
• Remote Working Support IT support and solutions enabling employees to work remotely, including connectivity, security, and device management for distributed workforces.
• Home Services IT support, networking, and remote working assistance provided to individual residential users in the Nanaimo and Mid-Island area.
• Backup and Disaster Recovery Data backup and disaster recovery services for business clients, using Altaro platforms to protect critical business data.

Named customers2 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered minor.

• CFIB (Canadian Federation of Independent Business)minorGTM or Marketing PartnerMosaic IT displays CFIB membership logo on their website, indicating membership in the Canadian Federation of Independent Business which supports small and medium businesses.
• Nanaimo Chamber of CommerceminorGTM or Marketing PartnerMosaic IT is a member of the Nanaimo Chamber of Commerce, indicating local business community involvement and networking.

Scale indicators1 record

Recent moves2 records

Expansion highlights3 records

Emerging players

• Micrologic: Smaller Canadian MSP focused on IT support and managed services for SMBs — comparable service mix to Mosaic but operating in different regional pockets of Canada.

Direct peers

• CompuVision: Western Canadian managed IT services and cybersecurity provider serving mid-market clients in BC and Alberta — closely comparable to Mosaic in geography, customer profile, and managed services focus.
• OnX Enterprise Solutions: Canadian managed services and IT solutions provider offering cloud, security, and managed infrastructure — comparable in offering, though operating at a larger scale across multiple Canadian cities.
• Scalar Decisions: Canadian IT services and managed services firm (now part of CDW) offering infrastructure, cloud, and security services to mid-market businesses across Canada — directly comparable service portfolio to Mosaic.
• Jolera: Canadian-headquartered managed IT services provider delivering managed services, cloud, and security to SMBs and mid-market — closely matches Mosaic's customer profile and managed services model.
• Long View Systems: Canadian managed IT services provider with a strong Western Canada presence, offering managed services, cloud, and cybersecurity to mid-market and enterprise clients — directly comparable to Mosaic in service mix but at much larger scale.

Broad incumbents

• CDW Canada: Major IT solutions and managed services provider with deep Canadian presence; offers many of the same vendor-aligned services (Microsoft, Lenovo, networking, security) as Mosaic at enterprise scale.
• Bell Business (Bell Canada): Large Canadian incumbent providing managed IT, networking, and VoIP services to SMBs and enterprises — competes with Mosaic on managed services and VoIP, with significant scale advantages.
• TELUS Business: Major Canadian carrier offering managed IT, cloud, and security services bundled with connectivity; overlaps directly with Mosaic's managed services, VoIP, and networking offerings, particularly in BC where Mosaic operates.
• Ricoh Managed IT Services: Diversified technology provider offering managed IT, cloud, and document/infrastructure services to SMBs and mid-market — overlaps with Mosaic's managed services and infrastructure offerings through a broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ITMosaic
• Facebookfacebook.com/MosaicInformationTechnologies
• LinkedInlinkedin.com/company/mosaic-information-technologies

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mosaic Information Technologies