What Jolera does

Jolera is a Toronto-headquartered, founder-owned global systems integrator (GSI) founded in 2001 by Joseph Khunaysir and now led by CEO Alex Shan. Operating across 24 countries with 600+ professionals and 5 hosting/data center locations, the company delivers managed IT, cybersecurity, cloud, application management, digital workplace, consulting, and AI services to enterprise clients and a tiered channel of MSP, ISP, and VAR partners. Revenue mechanics are anchored in recurring managed services (security monitoring, infrastructure management, 24/7 service desk supporting 70K+ users), complemented by project-based professional services and third-party software licensing/resale; pricing is quote-based and not publicly disclosed.

The product portfolio is organized under branded service lines — SECURE IT© (cybersecurity including Secure IT XDR and Sentry for Microsoft Sentinel), MANAGE IT© (datacenter and hardware lifecycle), CODE IT© (application management), VIRTUALIZE IT© (cloud including Azure Virtual Desktop), SUPPORT IT© (end-user support), CONSULT IT© (consulting), and Data & AI built on the proprietary AI Factory methodology. The AI Factory is a model-agnostic orchestration layer integrating IBM watsonx, Anthropic Claude, OpenAI GPT-4.1, Hugging Face, Amazon Bedrock, and ElevenLabs, deployed across generative AI, knowledge retrieval, AI agents, predictive analytics, process automation, anomaly detection, and conversational AI use cases. Jolera holds ISO 27001, SOC 2 Type 2, and PCI DSS certifications, with GDPR, PIPEDA, and CCPA compliance posture, and is a signatory of Canada's Responsible AI Code of Conduct.

Go-to-market is channel-first: a Premier/Preferred/Select partner program activates MSPs, ISPs, and VARs globally, supported by major distributors (Arrow Electronics, CDW, SoftChoice, TELUS International, NOS Portugal) and direct enterprise field sales for large multinational deployments. Customer mix spans M&A, construction, manufacturing, telecommunications, energy, financial services, media, and non-profit verticals, with disclosed end customers including Colep Packaging, a Canadian toll highway operator, and a multinational construction firm. The company executed its first disclosed acquisition in April 2024, absorbing ITCenter's European technology services assets. Revenue, ownership structure, and detailed financial metrics are not publicly disclosed.

Name

Jolera

Legal name

Jolera Inc.

Website

https://jolera.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Jolera is a Toronto-based, founder-owned global systems integrator delivering managed IT, cybersecurity, cloud, and AI-powered services to enterprise clients and a tiered MSP/ISP/VAR channel across 24 countries with 600+ professionals.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• Managed it services
• Cybersecurity solutions
• Cloud infrastructure
• Global systems integration
• Data and ai

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices37 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services: Primary revenue stream providing ongoing IT management, security monitoring, and infrastructure support on a recurring basis
2. Professional Services: Implementation, integration, and consulting services for complex technology deployments
3. Software Licensing: Resale and licensing of third-party software including security, networking, and productivity solutions

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Jolera is a Global Systems Integrator (GSI) that delivers end-to-end managed IT, cloud, cybersecurity, and Data & AI services through branded service lines (SECURE IT©, MANAGE IT©, CODE IT©, VIRTUALIZE IT©, SUPPORT IT©, CONSULT IT©, and the AI Factory). It serves both enterprise end customers and channel partners (MSPs, ISPs, VARs) with 24/7 multi-language support across 24 countries, integrating solutions from Microsoft, Cisco, IBM watsonx, Palo Alto Networks, Fortinet, Dell, and other major vendors.

Product overview

Jolera is a global systems integrator offering a comprehensive portfolio of managed IT, cloud, and cybersecurity solutions organized under branded service lines: Cybersecurity Solutions (SECURE IT©) for security consulting and managed security; Infrastructure Management (MANAGE IT©) for datacenter and hardware management; Application Management (CODE IT©) for development and performance monitoring; Cloud Solutions (VIRTUALIZE IT©) for private and public cloud; Digital Workplace (SUPPORT IT©) for end-user support; Consulting (CONSULT IT©) for professional services; and Data & AI powered by the AI Factory methodology. The company also operates partner programs for MSPs, ISPs, and VARs. Jolera leverages strategic technology alliances with Microsoft, IBM, and other vendors, integrating with Microsoft 365, Microsoft Azure, Azure Virtual Desktop, and ServiceNow. With over 600 professionals across 24 countries, the company delivers services across Americas, EMEA, and APAC regions.

Differentiator

Problem solved

Functional benefit

Products and services

• Cybersecurity Solutions (SECURE IT©) Comprehensive cybersecurity suite for enterprises and channel partners covering security consulting, vulnerability assessment, penetration testing, managed detection and response, network and endpoint protection, mail security, and cyber incident response.
• Infrastructure Management Solutions (MANAGE IT©) Managed IT infrastructure services including real-time datacenter management and monitoring, hardware lifecycle management, and hybrid/enterprise backup and disaster recovery for enterprise environments.
• Application Management Solutions (CODE IT©) Application performance management, application support, and full-stack development services for enterprise customers, targeting measurable gains in uptime, performance, and development speed.
• Cloud Solutions (VIRTUALIZE IT©) Multi-level cloud administration and migration services covering Microsoft 365, Microsoft Azure, and Azure Virtual Desktop, delivered with 24/7/365 support for private and public cloud environments.
• Digital Workplace Solutions (SUPPORT IT© / MIGRATE IT©) End-user IT support, IT enablement, and Office 365 migration services delivered through a 24/7/365 global service desk for enterprise workforces.
• Consulting Solutions (CONSULT IT©) Professional services for hybrid infrastructure, cloud, and digital transformation projects, including IT governance, AI consulting, data & analytics, cloud transformation, and cybersecurity consulting.
• Data & AI Solutions (AI Factory) AI-powered consulting and implementation services for intelligent operations and customer interactions, delivered through the AI Factory methodology spanning strategy, governance, custom development, generative AI, conversational AI, agents, process automation, predictive analytics, and MLOps.
• Managed Services Provider (MSP) Partner Program White-label managed IT and security program that lets MSP partners resell Jolera's services to their end customers with reported 68% MRR growth and 99.9% uptime.
• Internet Service Provider (ISP) Partner Program Managed IT and security services packaged for ISP partners, enabling streamlined integration with connectivity offerings and an average monthly deal size of $5,300.
• Value Added Reseller (VAR) Partner Program IT solutions for VARs to expand their portfolio with managed services, with reported average margin of 30K and 20-40% increase in deal size.

Quantifiable outcome

• 24/7 support availability across all service operations
• +1 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability13 records

Feature3 records

Partnerships

35 partnerships are on record, tiered core and minor.

• IBMcoreStrategic or Co-development PartnerIBM watsonx partnership for AI-driven solutions. Jolera leverages IBM's watsonx platform to deliver AI-powered analytics and automation services to customers.
• Anthropic ClaudecoreTechnology or IntegrationAI model partnership providing Claude AI capabilities within Jolera's AI Factory platform for enterprise customers.
• OpenAIcoreTechnology or IntegrationAI model partnership integrating OpenAI capabilities into Jolera's service offerings and AI Factory platform.
• Hugging FacecoreTechnology or IntegrationAI/ML model partnership for accessing open-source AI models and development tools within Jolera's AI Factory.
• Amazon BedrockcoreTechnology or IntegrationAWS Bedrock partnership for accessing foundation models through Amazon Web Services infrastructure.
• CiscocoreTechnology or IntegrationNetworking and security technology partner. Cisco solutions integrated into Jolera's managed services offerings.
• MicrosoftcoreTechnology or IntegrationMicrosoft 365, Azure, and security solutions integrated across Jolera's service portfolio.
• Palo Alto NetworkscoreTechnology or IntegrationNext-generation firewall and security platform partner for enterprise security services.
• FortinetcoreTechnology or IntegrationNetwork security and SD-WAN solutions integrated into Jolera's security offerings.
• CloudflarecoreTechnology or IntegrationCDN and cloud security services integrated for performance and protection.
• ZscalercoreTechnology or IntegrationZero trust network access and security service edge solutions.
• ArubacoreTechnology or IntegrationNetwork infrastructure and SD-WAN solutions as part of HPE Aruba portfolio.
• BarracudacoreTechnology or IntegrationEmail security, network security, and data protection solutions.
• Cato NetworkscoreTechnology or IntegrationSASE platform partner for network and security convergence.
• DellcoreTechnology or IntegrationHardware, storage, and infrastructure solutions. Dell Canada Partner of the Year award recipient.
• ElasticcoreTechnology or IntegrationSearch and analytics platform for security information and event management (SIEM).
• LenovocoreTechnology or IntegrationHardware and endpoint solutions integrated into managed services.
• NetAppcoreTechnology or IntegrationCloud-connected storage and data management solutions.
• ProofpointcoreTechnology or IntegrationEmail protection and compliance solutions.
• QualyscoreTechnology or IntegrationVulnerability management and security posture solutions.
• Red HatcoreTechnology or IntegrationEnterprise open-source solutions including Red Hat Enterprise Linux and OpenShift.
• SentinelOnecoreTechnology or IntegrationAutonomous endpoint protection platform.
• ServiceNowcoreTechnology or IntegrationIT service management and workflow automation platform.
• SolarWindscoreTechnology or IntegrationIT infrastructure monitoring and management tools.
• VeeamcoreTechnology or IntegrationBackup and disaster recovery solutions.
• Arrow ElectronicscoreChannel Partner/ Reseller/ DistributorGlobal technology distributor enabling wide-scale reach of Jolera solutions.
• CDWcoreChannel Partner/ Reseller/ DistributorTechnology solutions provider and reseller for Jolera products and services.
• MicroAgecoreChannel Partner/ Reseller/ DistributorIT solutions provider and managed services partner.
• SoftChoicecoreChannel Partner/ Reseller/ DistributorCloud and technology solutions provider for North American markets.
• TELUS InternationalcoreChannel Partner/ Reseller/ DistributorCustomer experience and IT solutions partner serving enterprise clients.
• NOS PortugalcoreChannel Partner/ Reseller/ DistributorTelecommunications and technology partner for Portuguese market.
• RicohcoreChannel Partner/ Reseller/ DistributorDocument management and IT services partner.
• XeroxcoreChannel Partner/ Reseller/ DistributorPrint and digital document solutions partner.
• BoxxInsuranceminorOthersTechnology insurance provider for customer risk management.
• FujitsucoreTechnology or IntegrationTechnology hardware and services partner for infrastructure solutions.

Scale indicators4 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• ePlus: US-headquartered IT solutions provider delivering cloud, security, and managed services to enterprise and public-sector customers. Comparable to Jolera on vendor partnerships, security and cloud services portfolio, and managed services delivery model.
• Computacenter: UK-headquartered global IT infrastructure and managed services provider serving enterprise and public-sector customers across multiple geographies. Highly comparable to Jolera in offering portfolio (managed services, security, cloud integration) and multinational delivery model, though at meaningfully larger scale.
• Softchoice: Canadian-headquartered IT solutions and managed services provider focused on cloud, security, and digital workplace. Comparable to Jolera on geography (Canada + US), enterprise customer base, and portfolio overlap on cloud and managed services.
• Rackspace Technology: Global managed cloud services provider delivering multi-cloud management, security, and IT operations across hyperscaler platforms. Comparable to Jolera on cloud managed services, multi-cloud integration (Azure/AWS/GCP/Oracle), and enterprise service portfolio.
• Converge Technology Solutions: Canadian-headquartered global systems integrator delivering hybrid cloud, security, and managed services across North America and Europe. Highly comparable to Jolera in geography (Canada + Europe), service mix (cloud, security, managed services), and channel/vendor partnership model.
• Logicalis: Global IT solutions and managed services provider specializing in digital infrastructure, cloud, security, and managed services across multiple regions. Closely comparable to Jolera on service portfolio (managed IT, security, cloud) and channel-led GTM through technology vendor alliances.
• Insight Enterprises: Global IT solutions and services provider offering hardware, software, cloud, and managed services to enterprise and mid-market customers. Comparable to Jolera on multi-vendor integration, managed services, and global delivery, though at substantially larger scale.

Broad incumbents

• CGI Group: Canadian-headquartered global IT consulting and systems integration firm with deep enterprise and government presence. Comparable to Jolera on Canadian HQ, enterprise customer base, and systems integration focus, though at much larger scale and broader consulting mix.
• CDW: Large US-headquartered IT solutions provider serving enterprise, mid-market, and public sector across cloud, security, and managed services. Comparable to Jolera on portfolio breadth and vendor ecosystem, but operates at materially larger scale and includes hardware distribution as a core revenue line.
• Kyndryl: Global managed infrastructure services provider spun off from IBM, delivering enterprise IT outsourcing, cloud, and security services across 60+ countries. Comparable to Jolera on managed infrastructure and multinational delivery, though at substantially larger scale and broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/jolerainc
• LinkedInlinkedin.com/company/jolera
• Instagraminstagram.com/jolerainc
• Xx.com/Jolera

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jolera