HELP

What HELP does

Help Rescate (commercial brand: HELP) is a Chilean emergency healthcare and home medical assistance company headquartered in Santiago and operating as a wholly-owned subsidiary of Grupo Empresas Banmédica, the country's largest integrated healthcare conglomerate. Founded in 1994, the company delivers 24/7 emergency rescue, ambulance dispatch, telephone medical orientation, telemedicine, home nursing, pharmacy delivery, kinesiology, laboratory sample collection, and corporate event medical coverage. Primary geographic coverage for rescue spans the Región Metropolitana, Valparaíso, and Biobío, with programmed home services extending across much of the country.

The company's core technology is a Central Médica platform — a 24/7 medical call center (800 800 911 / 22 6310 911) backed by equipped ambulances and rescue vehicles, plus a digital stack that includes the Mi Help self-serve customer portal (miportal.help.cl), online subscription enrollment and auto-pay (pagos.help.cl), WhatsApp customer service, and a content/blog layer for top-of-funnel health education. Plans are sold both direct-to-consumer and via a dedicated Planes Empresa channel for corporate buyers.

Help Rescate operates on a subscription-recurring revenue model. Consumer plans — Rescate Básico, Rescate Único, Rescate Total, Rescate Plus 75 (seniors 75+), Rescate Seguro, Sport Plus, and Hogar — are billed monthly, while enterprise plans run on annual contracts. Pricing is quote-based and not publicly disclosed. The company is positioned as the emergency-assistance arm of Banmédica's broader ecosystem of clinics, laboratories, medical centers, and isapres, leveraging that parent-group distribution for cross-referral and bundled healthcare pathways.

Name

HELP

Legal name

Help Rescate

Website

https://help.cl

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

Help Rescate (HELP) is a Santiago-based, Empresas Banmédica-owned emergency healthcare and home medical assistance provider in Chile offering 24/7 ambulance rescue, telemedicine, home visits, and subscription plans for families, seniors, athletes, and enterprise clients.

Ownership category

akta.pro rank

Product category

Emergency Medical Assistance Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)

Keywords

• Emergency medical services
• Medical rescue subscription
• Telemedicine services
• Home healthcare assistance
• Corporate health plans

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Subscription Health Plans: Monthly/annual subscription plans providing emergency rescue services, telemedicine, home medical visits, and related health assistance. Plans include Rescate Básico, Rescate Único, Rescate Total, Rescate Plus 75, Rescate Seguro, Sport Plus, and Hogar.
2. Enterprise Plans: Customized health and rescue plans for businesses, providing services to employees and at corporate events
3. Event Medical Services: Medical attendance at corporate events

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

HELP (Help Rescate) is a Chilean emergency medical assistance company that delivers 24/7 rescue, telemedicine, and home medical services through subscription-based health plans. It sells distinct family plans (Sport Plus, Rescate Total, Rescate Seguro, Rescate Básico, Rescate Único, Rescate Plus 75, Hogar) and customized enterprise plans, bundling mobile ambulance rescue, telephone medical guidance, programmed home visits, kinesiology, pharmacy delivery, and sample collection. As part of Grupo Empresas Banmédica, it leverages an integrated network of clinics, laboratories, medical centers, and isapres across Chile.

Product overview

HELP (Help Rescate) is a Chilean emergency and medical assistance company offering a comprehensive portfolio of rescue and healthcare plans. The company provides both family-oriented plans (Sport Plus, Rescate Total, Rescate Seguro, Rescate Plus 75, Hogar, Rescate Básico, Rescate Único) and enterprise plans. Key services include 24/7 emergency rescue, programmed services at home, telephone medical guidance, telemedicine, online pharmacy, and kinesiology services. The product portfolio is built around core rescue and emergency coverage supplemented by integrated health services such as pharmacy delivery and remote medical consultations. HELP operates as part of the Empresas Banmédica group, Chile's largest healthcare company.

Differentiator

Problem solved

Functional benefit

Brands

• Mi Help: Customer portal for managing Help Rescate services and subscriptions.

Products and services

• Sport Plus Subscription plan for active individuals and families that bundles Seguro de Accidentes Muticlínica, Telemedicina, Kinesiología Motora, Kinesiología Respiratoria, Rescate Móvil, and Toma de Muestras. Targeted at sports enthusiasts needing accident coverage and rehabilitation.
• Rescate Total Comprehensive subscription plan providing Servicios Programados (scheduled services), Rescate Móvil, Orientación Médica Telefónica, and Farmacia Online to families seeking integrated rescue and home medical services.
• Rescate Seguro Subscription plan bundling Seguro de Accidentes Muticlínica, Servicios Programados, Rescate Móvil, Orientación Médica Telefónica, and Farmacia Online for families seeking combined accident coverage and ongoing medical support.
• Rescate Plus 75 Subscription plan targeted at adults aged 75 and older, providing Rescate Móvil, Asistencia Médica Guiada, and a Fee For Service (Pago por evento) payment model for episodic medical events.
• Hogar Subscription plan for households that includes Servicios Programados, Orientación Médica Telefónica, and Farmacia Online to address in-home medical emergencies and routine care needs.
• Rescate Básico Entry-level subscription plan providing Rescate Móvil and Orientación Médica Telefónica for families seeking essential emergency and urgent care coverage.
• Rescate Único Subscription plan designed for one-time emergency assistance, including Servicios Programados, Rescate Móvil, Orientación Médica Telefónica, and Farmacia Online.
• Planes Empresa Customized corporate health and rescue plans providing emergency rescue, telemedicine, programmed medical services, and event medical coverage for employees of Chilean businesses. Delivered via direct enterprise sales with annual billing.

Quantifiable outcome

• Thousands of medical consultations per year via telephone
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Empresas BanmédicacoreOthersHelp Rescate is part of Grupo Empresas Banmédica, Chile's most comprehensive health company with over 30 years of presence. Banmédica operates a complete network of first-tier medical providers including clinics, laboratories, medical centers, and isapres. Help Rescate benefits from this integrated healthcare ecosystem for comprehensive care pathways and referrals.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Others

• Medy.cl: Chilean digital health platform surfaced directly on Help Rescate's website as a complementary offering. While not a direct subscription-emergency competitor, it represents an adjacent digital-health ecosystem partner that overlaps with Help Rescate's telemedicine and home care value proposition.

Broad incumbents

• Europ Assistance: Global assistance company offering medical, travel, and home assistance services. Comparable on the 24/7 medical hotline and home emergency response model that Help Rescate operates in Chile, though at much larger international scale.
• International SOS: Global medical assistance, evacuation, and telehealth provider serving corporate and travel-assistance clients. Overlaps with Help Rescate on medical assistance and telemedicine, but anchored in travel risk and multinational corporate contracts.
• Bupa Chile (Isapre Bupa): Chilean health insurer (isapre) with integrated clinic network offering complementary health, emergency, and home care services. Comparable to Help Rescate in the integrated health-and-emergency value proposition and as a potential enterprise/corporate channel competitor.
• Assist Card: Latin American travel and medical assistance company with strong presence across the region. Comparable to Help Rescate on 24/7 medical hotline and emergency coordination services, though historically travel-focused rather than domestic subscription.
• Consalud: Chilean isapre and healthcare provider offering health plans with emergency and home services. Competes with Help Rescate for the same Chilean subscriber wallet via bundled insurance plus emergency assistance products.
• Falck: Global ambulance, rescue, and healthcare services operator with broad geographic coverage. Comparable to Help Rescate on the mobile rescue and emergency response core, but operates at much greater scale across multiple continents and service lines.

Regional players

• Vidal Salud: Chilean home medical services provider offering at-home nursing, doctor visits, and emergency coordination. Directly comparable to Help Rescate's Home Medical Services and Servicios Programados lines, particularly in overlapping Chilean metropolitan regions.
• Clínica Alemana / Red de Salud UC Christus: Major Chilean clinic and health networks offering emergency, home visit, and telemedicine services through affiliated programs. Overlaps with Help Rescate on emergency and home medical service delivery within overlapping Chilean regions.

Direct peers

• Acudir Emergencias Médicas: Argentine subscription-based emergency medical assistance and home rescue provider. Closest LatAm analog to Help Rescate's model of recurring plan subscriptions covering ambulance dispatch, telemedicine, and home medical services for families and enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@helprescatecl
• Facebookfacebook.com/HelpChileOficial
• LinkedInlinkedin.com/company/helpchileoficial
• Instagraminstagram.com/helprescatecl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HELP