Emmaus Connect

What Emmaus Connect does

Emmaüs Connect is a French non-profit association founded in 2013 and headquartered in Paris, operating under the broader Emmaüs movement to address digital and social exclusion among vulnerable populations in France. The organization works through three interconnected pillars: subsidized connectivity (reselling SFR prepaid mobile/internet 40 GB cards at solidarity prices), refurbished computer equipment collected from enterprises and reconditioned through local partners, and free digital skills workshops delivered at physical "antennas" in Paris, Bordeaux, Strasbourg, and Lille and via the mobile Triptik program. Its beneficiaries include low-income households, elderly individuals, migrants, people with disabilities, and social workers who need training to support digitally excluded clients. The organization frames its mission around the statistic that 36% of French citizens face at least one barrier to daily digital tool use (Baromètre du Numérique 2025).

Revenue is generated through a hybrid of solidarity-priced service sales (SFR cards, refurbished hardware), fee-based professional training for social workers, individual financial donations, corporate equipment donations, and institutional grants from partners such as Ademe, DINUM, regional prefectures, and Emmaüs Epargne Solidaire. Its go-to-market is community-led: hundreds of volunteers and partner social-action organizations serve as the primary connectors to target populations, supplemented by regional partnerships with local authorities and public services. Emmaüs Connect has no proprietary technology platform and no disclosed AI capabilities; its digital footprint is operational (website, social media, CRM, online donation and volunteer portals) rather than product-based.

The organization distinguishes itself through thought leadership, including co-published research with Croix-Rouge Française on digital inclusion for people with cognitive disabilities, a study with DIAIR on migrant digital precarity, the "Concevoir pour tous·tes" inclusive design guide with DINUM, the 2026 "Forever Computer" European WEEE whitepaper, and joint advocacy with Halte à l'Obsolescence Programmée and La Quadrature du Net on 2G/3G network shutdown impacts. Its stated 10-year vision ("Imagine Emmaüs Connect") targets helping 500,000 people escape precarity through digital inclusion. Leadership includes Arnaud Jardin as Head of Communication and Mobilization.

Name

Emmaus Connect

Legal name

Emmaüs Connect

Website

https://emmaus-connect.org

Company type

Private

Founded year

2013

Operating status

Operating

Short description

Emmaüs Connect is a French non-profit association, founded in 2013 in Paris, that provides subsidized connectivity, refurbished computer equipment, and free digital skills training to vulnerable populations facing digital exclusion across France.

Ownership category

akta.pro rank

Product category

Digital Inclusion Services

NAICS

Social Assistance (624), Educational Services (611), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Assistive Technology & Accessible Digital Skills (EDAAAIAK)

akta.pro secondary industries

Digital Access & Online Government Services for Immigrants (EDAAADAF), Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI)

Keywords

• Digital inclusion services
• Refurbished computer equipment
• Solidarity mobile connectivity
• Digital skills training
• Nonprofit association services

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Refurbished equipment sales: Emmaüs Connect collects donated computer equipment from companies, refurbishes it with local reconditioning partners, and distributes it at low cost to people in precarity. This creates a circular economy model while generating modest revenue.
2. Solidarity-priced mobile/internet credit: The organization offers prepaid SFR mobile and internet cards at subsidized solidarity prices (40 Go packages, international options), providing affordable connectivity to those who cannot afford standard telecom plans.
3. Professional training services: Emmaüs Connect provides digital skills training programs for social work professionals, charging fees to institutions and organizations that send their staff for capacity building.
4. Financial donations: Individual donors contribute financial support to fund the organization's digital inclusion activities, equipment acquisition, and operational costs.
5. Equipment donations from enterprises: Companies donate surplus computer equipment which is refurbished and redistributed, with the organization serving as an intermediary in the solidarity economy ecosystem.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Emmaus Connect is a French non-profit association that helps people facing digital and social exclusion gain access to essential online services through three pillars: affordable connectivity (SFR prepaid mobile/internet cards at solidarity prices), low-cost refurbished computer equipment collected from enterprises and reconditioned with local partners, and free digital skills workshops delivered at antennas and partner sites. It also trains hundreds of social workers annually and runs the Triptik mobile inclusion program across French regions.

Product overview

Emmaus Connect operates as a unified digital inclusion organization offering three interconnected pillars of action: affordable connectivity (SFR prepaid mobile/internet cards), refurbished equipment distribution, and free digital skills training. The organization runs regional programs including Triptik, conducts professional training for social workers, and publishes research on digital exclusion. The portfolio centers on addressing illectronisme (digital illiteracy) among vulnerable populations in France through direct services, partner collaborations, and advocacy.

Differentiator

Problem solved

Functional benefit

Brands

• Triptik: Program providing digital inclusion support and accompaniment, expanded from Paris to Strasbourg and then to Lille in 2026.

Products and services

• Cartes SFR prépayées crédit mobile/internet (Solidarity-priced prepaid mobile/internet cards) Prepaid SFR mobile and internet cards (40 Go packages) sold at solidarity prices with international options, providing affordable connectivity to people in precarious situations who cannot afford standard telecom plans.
• Ateliers numériques (Digital workshops) Hands-on digital skills workshops conducted at Emmaus Connect antennas and partner sites, designed to develop basic digital skills and online autonomy for people in difficulty.
• Formations pour les professionnels (Professional training for social workers) Fee-based professional training programs for social workers and insertion professionals, helping them address digital technology challenges faced by their beneficiaries. Several hundred workers trained annually.
• Matériel reconditionné (Refurbished computer equipment) Refurbished computer equipment collected from businesses, reconditioned through local partners (LaCollecte.tech network), and redistributed at low cost to people in precarious situations, giving digital equipment a second solidarity-based life.
• Programme Triptik A mobile digital inclusion program that provides personalized support and tools for people to navigate digital services, traveling to different underserved locations. Originally launched in Paris (2023), expanded to Strasbourg and then Lille (2026).
• Programmes régionaux d'inclusion numérique (Regional digital inclusion programs) Regional digital inclusion programs co-created with major digitization stakeholders including local authorities, public services, and enterprises, designed to address digital exclusion at a territorial scale.

Quantifiable outcome

• Goal to help 500,000 people escape precarity through digital inclusion over 10 years
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Halte à l'Obsolescence ProgramméecoreStrategic or Co-development Partner · 8 April 2026Co-authored Le Monde tribune with Emmaüs Connect warning about 2G/3G network shutdown impacts. Coalition partner in advocacy against planned obsolescence affecting vulnerable populations.
• La Quadrature du NetcoreStrategic or Co-development Partner · 8 April 2026Co-authored Le Monde tribune with Emmaüs Connect on network shutdown impacts. Partner in advocacy for digital rights and against exclusionary digital policies.
• Les Relais NumériquescoreChannel Partner/ Reseller/ DistributorNetwork partner organization referenced on Emmaüs Connect's website. Les Relais Numériques operates as a complementary network for digital inclusion services, extending reach to more locations and populations.
• LaCollecte.techcoreStrategic or Co-development PartnerCollaborative initiative for establishing local and solidarity-based computer refurbishment chains. Emmaüs Connect is a founding partner. Published 3-year impact study showing outcomes of the equipment collection and refurbishment initiative.
• Collectif Citoyenneté et NumériquecoreStrategic or Co-development PartnerCoalition member working on citizenship and digital issues. Emmaüs Connect participates in collective advocacy and action on digital inclusion policy.
• Partage de CominorStrategic or Co-development PartnerPartner organization referenced in the useful links section, suggesting collaboration on digital inclusion or solidarity economy initiatives.
• DINUM (Direction Interministérielle du Numérique)coreStrategic or Co-development PartnerCo-published 'Concevoir pour tous·tes' guide with DINUM, a French government digital transformation agency. Demonstrates high-level government recognition and partnership on digital accessibility standards.
• Croix-Rouge FrançaisecoreStrategic or Co-development PartnerCollaborated on research study 'L'inclusion numérique des personnes en situation de handicap intellectuel et/ou cognitif' examining digital inclusion for people with disabilities.
• DIAIR (Délégation Interministérielle à l'Accueil et à l'Intégration des Réfugiés)coreStrategic or Co-development PartnerCollaborated on study regarding migrant populations and digital precarity, producing report 'Publics migrants et précarité numérique' with actionable recommendations.
• SFRcoreChannel Partner/ Reseller/ DistributorProvider of prepaid mobile/internet cards that Emmaüs Connect resells at solidarity prices to vulnerable populations, enabling affordable connectivity access.
• Régions et préfectures (Grand Est)coreStrategic or Co-development PartnerRegional authorities in Grand Est supported Emmaüs Connect's study on equipment needs and digital equipment sources across 9 departments, co-funding research 'Des équipements pour tous dans le Grand Est'.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Recommerce Group: For-profit French company specializing in refurbished mobile devices and circular-economy electronics. Comparable equipment-refurbishment competency and beneficiary-adjacent positioning, though operating as a commercial enterprise rather than non-profit.
• WeTechCare: French non-profit focused on digital inclusion through training and tooling for social workers, overlapping with Emmaüs Connect's professional training pillar and beneficiary-accompanement methodology.

Broad incumbents

• Restos du Cœur: Iconic French food-assistance association that has expanded into broader precarity services including digital inclusion support. Comparable beneficiary base and volunteer-driven solidarity-economy model.
• Emmaüs France: Federation of the broader Emmaüs solidarity movement from which Emmaüs Connect originates. Comparable social-action positioning and access to the Emmaüs brand, but operates a much wider portfolio (housing, second-hand goods, employment) beyond digital inclusion.
• Croix-Rouge Française: France's largest humanitarian organization and Emmaüs Connect's research partner on disability digital inclusion. Operates overlapping programs in social assistance, equipment provision, and beneficiary training but as part of a much broader portfolio.
• Secours Populaire Français: Major French solidarity association supporting vulnerable populations with overlapping services including digital inclusion programs, equipment access, and skills training as part of broader anti-poverty action.

Direct peers

• Bibliothèques Sans Frontières: French non-profit that provides digital literacy training, equipment access, and connectivity to underserved populations including refugees and low-income communities, with similar 'solidarity economy' positioning and public-service partnership model.
• Les Relais Numériques: Network partner organization referenced on Emmaüs Connect's site that operates complementary digital inclusion services across multiple French locations. Comparable direct-service model targeting similar beneficiary populations.
• Ordi 2.0: French non-profit specializing in refurbishing donated IT equipment and distributing it to people in precarious situations. Closely comparable business model in the equipment-refurbishment pillar of digital inclusion.
• La MedNum (Médiateurs Numériques France): National cooperative representing digital mediators across France, with overlapping mission of training vulnerable populations in digital skills and operating in similar geographic regions. Directly comparable as a French digital inclusion service provider targeting the same beneficiaries.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/connectemmaus
• LinkedInlinkedin.com/company/emmausconnect
• Instagraminstagram.com/emmausconnect
• Xx.com/EmmausConnect

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emmaus Connect