ComputerWorks
ComputerWorks is a private Albany, NY-based software company founded in 1987 that develops intertrac®, a customizable browser-based CRM platform serving U.S. federal and state legislative offices, state and local government agencies, and enterprise customers in insurance, healthcare, and manufacturing.
- Company typePrivate
- Founded1987
- HeadquartersAlbany, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What ComputerWorks does
ComputerWorks, Inc. is a privately held software company founded in 1987 by Greg Rosano and headquartered in Albany, New York, with a secondary office in Washington, DC. The company develops and markets intertrac®, a browser-based Constituent Relationship Management (CRM) platform built on IBM Notes/Domino architecture (now owned by HCL Technologies following its 2019 acquisition of IBM's collaboration software business). The platform is sold in three product lines: intertrac® for Government (targeting federal legislative offices and Capitol Hill), intertrac® for State and Local Government (serving state agencies, municipal offices, and county departments), and intertrac® for the Enterprise (serving private sector companies in insurance, healthcare, and manufacturing).
The intertrac platform is characterized by deep field-level customizability, enabling organizations to tailor forms, workflows, review cycles, and views to their specific processes. Core modules include case management with time tracking, correspondence management (letters, email, fax, bulk mail), a drag-and-drop newsletter builder with A/B testing, full-text search, and a knowledge center for shared documents. The product integrates with Microsoft Word (via an add-in), Microsoft Outlook, Facebook, and Twitter, and partners with Broadnet to deliver Access Live™ telephone town hall services. ComputerWorks holds registered trademarks on "intertrac®" and "Access Live™." A notable product release was intertrac R8.5.1 in August 2013, which introduced a redesigned web interface.
ComputerWorks operates on a quote-based subscription licensing model with multi-year contracts, supplemented by professional services revenue from training, coaching, and consulting, plus data services revenue from voter registration files, microtargeted data, and consumer mapping. The company sells through direct enterprise field sales and inside sales, with sales and support accessible via an 800 number (800.692.7787) and email. It is an approved vendor on government procurement vehicles including CSS III and the Technology Services contract. The company maintains a small workforce of 1-10 employees, has no disclosed institutional investment, and has demonstrated multi-decade customer retention, including a 20+ year relationship with the New York State Department of Public Service.
ComputerWorks firmographics
Firmographics- Name
- ComputerWorks
- Legal name
- ComputerWorks, Inc.
- Website
- https://computerworks.com
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ComputerWorks is a private Albany, NY-based software company founded in 1987 that develops intertrac®, a customizable browser-based CRM platform serving U.S. federal and state legislative offices, state and local government agencies, and enterprise customers in insurance, healthcare, and manufacturing.
- Ownership category
- akta.pro rank
ComputerWorks industry classification
Industry- Product category
- Constituent Relationship Management Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)
- akta.pro secondary industries
- Work Management & Collaboration Suites (BPAMAMAG), Application Integration & API/Middleware Services (BPAEAAAF), IT Workflow Automation & Orchestration Platforms (HDAEALAF)
Keywords
Where ComputerWorks is headquartered
LocationHeadquarters
- HQ city
- Albany
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
ComputerWorks business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Infrastructure, Supply Chain
Revenue model
- Software Licenses and Subscriptions: Sale of intertrac® CRM software licenses to government agencies and enterprise customers. The system includes customization services bundled with initial deployment.
- Professional Services: Training programs, coaching, consulting, and ongoing product support services. Remote training offered at no charge with new purchases during pandemic period.
- Data Services: Supply of voter registration files, microtargeted data, consumer mapping, analytics, email append lists, and telephone source data.
- Telephone Town Hall Services: Integrated telephone town hall events through Broadnet partnership, including Access Live™ technology with streaming options.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise pricing based on organizational requirements |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
ComputerWorks product offering
Product offeringCore offering
ComputerWorks develops and sells intertrac®, a customizable CRM software platform offered in three editions: intertrac® for Government (designed for Capitol Hill and legislative offices), intertrac® for State and Local Government (for state agencies and municipal departments), and intertrac® for the Enterprise (for private-sector organizations). The platform unifies constituent and customer communications, case management, correspondence, scheduling, newsletter creation, and workflow automation, with deep field-level customization that adapts to each organization's existing processes.
Product overview
ComputerWorks offers intertrac®, a customizable CRM platform with three distinct product lines: intertrac® for Government (designed for Capitol Hill and legislative offices), intertrac® for State and Local Government (for municipal agencies and public service departments), and intertrac® for the Enterprise (for private sector businesses). All intertrac products share a common modular architecture including contacts, cases, correspondence, calendars, call center, newsletters/surveys, and press management features. The platform is complemented by additional services including custom workflow applications, telephone town halls (via Broadnet Access Live™), data services, training, and consulting. Products are built on a flexible foundation allowing customization at the field level to meet unique organizational workflow needs.
Differentiator
Problem solved
Functional benefit
Brands
- intertrac: Constituent Relationship Management (CRM) software product line including intertrac for Government, intertrac for State and Local Government, and intertrac for the Enterprise. Features include contact management, casework, correspondence, scheduling, call center, newsletter builder, and press management.
Products and services
- intertrac® for Government
- intertrac® for State and Local Government Constituent relationship management software tailored for state agencies, municipal offices, and county departments. Manages information and workflow for executive offices, public service departments, health agencies, legal offices, consumer protection departments, and more. Includes legal case management, auxiliary forms, help desk, scheduling, newsletters, surveys, and press management.
- intertrac® for the Enterprise Multipurpose CRM software for enterprise-wide information management, providing a 360° view of customer relationships with tools to manage contacts, cases, correspondence, calendars, call centers, customer experience, newsletters, surveys, and press management. Fully customizable interface with robust workflow features for private-sector businesses.
- Telephone Town Hall Services Integrated Access Live™ telephone town hall events with live streaming options, provided in partnership with Broadnet. Helps organizations build call lists from contacts, update subscriber lists, and maintain unsubscribe and Do Not Call flags.
- Data Services Data supply services including voter registration files, microtargeted data, consumer mapping, analytics and reports, email append lists, and telephone source data.
- Training and Consulting Services Comprehensive training programs for every type of intertrac user (first-time users through system administrators), along with hands-on experience, ongoing coaching, and consulting for system implementation, workflow optimization, and custom solution development. Remote training offered at no charge with new purchases.
Quantifiable outcome
- 95% of desired functionality available out of the box, with remaining customization achievable without hundreds of thousands of dollars
- +2 more outcomes
Companies that use ComputerWorks
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
ComputerWorks technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature8 records
ComputerWorks partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- HCL TechnologiescoreHCL acquired IBM Notes/Domino products on June 30, 2019, taking over all support from IBM. ComputerWorks participates in HCL's Business Partner program and continues development toward moving intertrac to new platforms. HCL has assumed development of Domino 10 with improved performance, mobile apps, REST API integration, and cloud support. ComputerWorks leverages HCL's continued development of the underlying platform while working on platform migration.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
ComputerWorks competitors and assessment
Company assessmentDirect peers
- iConstituent: Provides constituent relationship management and casework software specifically for legislative offices. Directly competes with intertrac for Government in the same niche of federal and state elected office CRM.
- Quorum (FiscalNote): Public affairs and constituent engagement platform (acquired by FiscalNote) used by legislative offices for stakeholder tracking and outreach. Directly comparable to intertrac for Government.
- Granicus: Government customer experience and communications platform serving federal, state, and local agencies. Overlaps with intertrac in constituent communications, web submissions, and outreach workflows.
Emerging players
- OpenGov: Cloud ERP and permitting/civic technology platform for state and local governments. Adjacent competitor in the government software market with overlap on state and municipal modernization initiatives.
- Insightly: CRM platform targeting small and mid-sized businesses with lightweight customization. Comparable to intertrac for the Enterprise in addressable customer profile though lacks government-vertical depth.
Broad incumbents
- Zoho CRM: Broad CRM and business application suite used by SMBs and mid-market firms including government-adjacent customers. Competes on configurability and price in segments where intertrac for the Enterprise is sold.
- Microsoft Dynamics 365: Enterprise CRM and ERP suite with significant government and regulated-industry deployments. Competes broadly with intertrac for the Enterprise but is a generalist platform without intertrac's legislative specialization.
- HubSpot: Widely adopted CRM and marketing automation platform with growing enterprise traction. Overlaps with intertrac for the Enterprise and constituent communications use cases, though more horizontal and inbound-marketing oriented.
- SugarCRM: Mid-market and enterprise CRM platform offering customization similar to intertrac. Targets overlapping customer profiles in regulated industries but operates as a broader horizontal CRM rather than a government-vertical specialist.
- Salesforce: Dominant cloud CRM with broad government and enterprise presence. Competes with intertrac for the Enterprise segment and increasingly in government via Salesforce Government Cloud, though lacks intertrac's depth in legislative workflows.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
ComputerWorks social profiles
Digital presenceComputerWorks financial estimates
Financial estimateRevenue estimate
Valuation estimate
ComputerWorks leadership team
Management profileNumber of profiles
Profiles3 records
ComputerWorks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ComputerWorks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ComputerWorks
What does ComputerWorks do?
ComputerWorks develops and sells intertrac®, a customizable CRM software platform offered in three editions: intertrac® for Government (designed for Capitol Hill and legislative offices), intertrac® for State and Local Government (for state agencies and municipal departments), and intertrac® for the Enterprise (for private-sector organizations). The platform unifies constituent and customer communications, case management, correspondence, scheduling, newsletter creation, and workflow automation, with deep field-level customization that adapts to each organization's existing processes.
Is ComputerWorks a public or private company?
ComputerWorks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ComputerWorks founded?
ComputerWorks was founded in 1987. It employs 1 to 10 people.
Where is ComputerWorks based?
ComputerWorks is headquartered in Albany, United States, in the North America region.
How does ComputerWorks make money?
Four revenue lines are on record. Software Licenses and Subscriptions are the primary driver. The others are professional Services, data Services and telephone Town Hall Services.
Who are ComputerWorks's main competitors?
Direct peers on record are iConstituent, Quorum (FiscalNote) and Granicus. Emerging players are OpenGov and Insightly. Broad incumbents are Zoho CRM, Microsoft Dynamics 365, HubSpot, SugarCRM and Salesforce.
Does ComputerWorks have an API?
No public API is recorded for ComputerWorks.
What industry is ComputerWorks in?
ComputerWorks's product category is Constituent Relationship Management Software. Its primary akta.pro industry code is HDAEAHAI, Enterprise Work Management & Collaborative Workflow Platforms, with a secondary code of BPAMAMAG, Work Management & Collaboration Suites. Its NAICS code is 5132 and its SIC code is 7372.