Lifetime Service Center

What Lifetime Service Center does

Lifetime Service Center (DBA Lifetime Service & Solutions; legal entity Lifetime Service, Inc.) is a US-based reverse-logistics and electronics lifecycle management company founded in 1989 and headquartered in Williamsville, NY, with a secondary facility in Riverside, CA. The company operates 105,000 sq ft of repair space across both sites and employs 70+ certified electronics technicians, delivering end-to-end device management services organized into five integrated modules: Logistics (return labels, customer communication, 3-way shipping), Testing (automated objective diagnostics against OEM parameters), Repair (board- and component-level fixes with average turnaround under 3 days), Refurbishment (converting defectives into B-stock inventory), and Recycling (R2/RIOS-certified partner disposal and parts harvesting). Technical differentiators include a Class 1000 clean room at the Buffalo facility, OEM-parameter-driven automated testing, and a real-time repair tracking API/email notification system.

The business model is enterprise B2B professional services with hardware-replacement adjacency. Revenue is generated through repair fees, refurbishment service charges, reverse-logistics program management, testing and diagnostics, certified recycling, and replacement-device hardware sales. Pricing is quote-based and not publicly disclosed, with payment-in-full terms, optional non-refundable deposits for special-order parts, and a 90-day limited warranty on repairs and parts. The go-to-market motion is sales-led enterprise field sales (VP Sales & GM Ron Bellus), targeting demanding regulated industries through turnkey program design. Customer segments are organized by vertical: Education (K-12 and higher-ed device collection/refurbishment), Healthcare (HIPAA-compliant medical device management), Finance (endpoint security and IT CapEx reduction), Government (CMMC-compliant device lifecycle), and Third-Party Administrators (authorized repair for warranty/insurance providers). Named customer disclosures are limited (QSC LLC in Professional Audio is cited), with industry logos spanning Lenovo, Dell, HP, Samsung, Apple, LG, Bose, Panasonic, Acer, ASUS, JVC, Google, and Android.

The company is privately held with no disclosed external investment or parent entity, founder/management-owned based on long executive tenures (President Michael DeJoy since 2012, VP Sales Ron Bellus 20+ years, EVP Purchasing Al Walters 40+ years, VP Process Engineering Joe Switnewski since 1991). Competitive moats center on regulatory certifications (ISO 27001, ISO 9001:2015, ISO/IEC 27002:2013, CMMC compliance, NYSDEC drop-off certification) and a coast-to-coast physical footprint that reaches 86% of the US population with ground shipments in under 3 days. Quantified outcomes include 150,000 devices kept out of landfills annually, 2,400,000+ lbs of e-waste avoided, and 450,000+ lbs of e-waste properly disposed through R2-certified partners per year.

Name

Lifetime Service Center

Legal name

Lifetime Service, Inc.

Website

https://lifetimeservice.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

Lifetime Service Center (founded 1989) provides enterprise B2B reverse-logistics and electronics lifecycle management, including repair, refurbishment, testing, recycling, and device exchange, serving regulated industries such as Education, Healthcare, Finance, Government, and Third-Party Administrators from facilities in New York and California.

Ownership category

akta.pro rank

Product category

Electronics Repair and Reverse Logistics Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

SIC

Misc Industrial & Commercial Machinery & Equipment (3590)

akta.pro primary industry

Recycling, E-Waste & End-of-Life Takeback Programs (TLAAALAN)

akta.pro secondary industry

Repair, Refurbishment & Remanufacturing Services (EUAIANAB)

Keywords

• Electronics repair services
• Reverse logistics solutions
• Device lifecycle management
• IT asset disposition
• Electronics refurbishment services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Device Repair Services: Board or component-level repair services with <3-day average turnaround. Revenue generated from repair fees based on device type and repair complexity. Saves 25-90% of replacement cost for customers.
2. Refurbishment Services: Transform defective devices into usable B-stock inventory. Turnaround within 1 business day for cosmetic fixes to software updates. Supports circular economy goals.
3. Reverse Logistics Services: End-to-end customer communication to facilitate and track device returns. Includes return labels, direct customer contact, automated communication, and 3-way shipping facilitation.
4. Testing and Diagnostics: Diagnosis of device malfunctions and assessment of likelihood of successful repair, coordinated with OEM parameters.
5. Recycling and Parts Harvesting: Certified electronics recycling with parts salvage and reuse. Partnership with R2-certified recycler results in 450,000+ lbs of properly disposed e-waste annually.
6. Replacement Inventory: Fast device exchange option where corporately-imaged units are shipped to end-users when devices have catastrophic failures that cannot be repaired.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Lifetime Service Center provides end-to-end reverse logistics and electronics repair services for enterprise organizations, covering return logistics, automated device testing and diagnostics, board- and component-level repair, refurbishment into B-stock inventory, replacement device exchange, and certified recycling with secure data handling. The company designs turnkey device lifecycle management programs customized for regulated industries such as finance, healthcare, education, and government, operating from two US facilities (Williamsville, NY and Riverside, CA) covering 86% of the US population with sub-3-day ground shipping.

Product overview

Lifetime Service & Solutions operates as a unified reverse logistics platform offering five integrated service modules: Logistics, Testing, Repair, Refurbishment, and Recycling. The core platform manages end-to-end device lifecycle from return logistics through final disposition. The Logistics module handles customer communication and return facilitation; Testing provides diagnosis and repair assessment; Repair delivers board/component-level fixes with sub-3-day turnaround; Refurbishment converts defectives to B-stock inventory; and Recycling ensures compliant e-waste handling through certified partners. Industry-specific solutions bundle these modules for Education, Healthcare, Finance, Government, and Third-Party Administrator sectors, while the Fast Device Exchange add-on enables rapid replacement for unrepairable units.

Differentiator

Problem solved

Functional benefit

Products and services

• Logistics Services
• Testing Services
• Repair Services
• Refurbishment Services
• Recycling Services
• Education Industry Solutions
• Healthcare Industry Solutions
• Finance Industry Solutions
• Government Industry Solutions
• Third-Party Administrator Solutions
• Fast Device Exchange

Quantifiable outcome

• Average <3-day turnaround time for repairs
• +6 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• R2-Certified RecyclercoreStrategic or Co-development PartnerPartnership with R2-certified recycler results in 450,000+ lbs of properly disposed e-waste each year. Lifetime acts as the first link in the recycling chain by reclaiming OEM parts for future reuse in repairs, supporting the circular economy.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HOBI International: HOBI is an enterprise-focused IT asset disposition (ITAD) and mobile device refurbishment company serving enterprises and carriers. Like Lifetime Service Center, it offers reverse logistics, testing, refurbishment and recycling for regulated buyers at scale.
• Cascade Asset Management: Cascade is a managed IT asset disposition provider for enterprises. It mirrors Lifetime's reverse-logistics, data destruction, refurbishment and recycling bundle, with similar regulatory/data-security positioning for enterprise customers.
• uBreakiFix (by Asurion): uBreakiFix is a large-scale consumer and small-business electronics repair franchise network. While more consumer-leaning than Lifetime, it competes for device repair volume across phones, tablets, laptops and game consoles.
• Gazelle: Gazelle (trade-in division of ecoATM) buys, tests and resells used consumer electronics. It is comparable to Lifetime's refurbishment-to-B-stock capability, although it serves the consumer/trade-in side rather than enterprise B2B.
• Technology Conservation Group: TCG is an ITAD specialist focused on enterprise device recovery, data destruction and refurbishment. Its service modules and target buyer profile closely overlap with Lifetime's finance/healthcare/government verticals.

Broad incumbents

• Ingram Micro ITAD: Ingram Micro's ITAD and Circular Computing-branded services offer enterprise device refurbishment and circular-economy programs at global scale. It is a distribution-backed incumbent pursuing the same enterprise reverse-logistics spend as Lifetime.
• Sims Lifecycle Services: Sims Lifecycle Services is the ITAD arm of global recycler Sims Metal Management, handling enterprise device decommissioning, data destruction, refurbishment and parts recovery. It is a much larger incumbent competing for the same enterprise reverse-logistics RFPs as Lifetime.
• Iron Mountain Asset Lifecycle Management: Iron Mountain's Asset Lifecycle Management (ITAD) business provides enterprise-scale reverse logistics, data destruction and refurbishment. It is a much broader incumbent that competes with Lifetime for regulated-industry device disposition contracts.
• Apple Authorized Service Providers: Apple's authorized service network (AASP/AIR) handles warranty and out-of-warranty device repair at scale. Apple's push toward authorized/self-service repair is a structural force shaping the addressable market for Lifetime's component-level repair services.

Emerging players

• Back Market: Back Market is a refurbished-electronics marketplace connecting certified refurbishers with buyers. As a marketplace, it competes for refurbishment volume that Lifetime channels directly to enterprise B2B customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/lifetime-service-center

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lifetime Service Center