Hotela

What Hotela does

HOTELA is a Swiss non-profit social insurance organization founded in 1948 and headquartered in Montreux, operating as a legally recognized professional compensation fund (caisse professionnelle) under Swiss federal social insurance law. The organization administers all five mandatory Swiss social insurances - AVS/AI/APG/AC (old-age, disability, loss-of-earnings, and unemployment insurance), family allowances, mandatory and supplementary accident insurance (LAA/LAAC), sickness daily benefits insurance, and occupational pension (LPP) - either directly or through its five legal entities (HOTELA AHV-Ausgleichskasse, HOTELA Familienausgleichskasse, HOTELA Versicherungen AG, HOTELA Krankenkasse, and HOTELA Vorsorgeeinrichtung). HOTELA serves 5,000+ affiliated employer companies and 154,000 insured individuals across all Swiss cantons, with a primary focus on the hospitality and restaurant sector governed by the CCNT collective labor agreement. Named reference customers include Gstaad Palace, Hôtel des Balances Lucerne, Hôtel Monopol, Best Western Plus Mirabeau Lausanne, and Aktiv Hotel & Spa Hannigalp, alongside six founding industry associations (HotellerieSuisse, FSV, Swiss Snowsports, senesuisse, ASPS, Swissinterpro).

The company has built a digital platform layer on top of its traditional insurance administration: HOTELA+ enables clients to manage insurance events and HR indicators online; easy5 is a bundled package combining all five social insurances with payroll administration; Payroll Service is an outsourced salary administration service compliant with CCNT; and eHotela is a B2B client portal for self-service management of monthly variable inputs and insurance declarations. HOTELA also extends into adjacent HR services through partnerships with SIZ Care (absence management for 50+ employee companies), Fondation IPT (case management and professional reintegration), and ITAO (absenteeism prevention training). HOTELA manages CHF 4.7 billion in AVS payroll mass and CHF 2.72 billion in LPP pension fund assets, employs approximately 300 people across five regional offices (Montreux, Bern, Zurich, Zuzwil, Sion), and is governed by a leadership transition whereby Michel Wiederkehr will succeed Dr. Michael Bolt as Director General effective January 1, 2027.

Name

Hotela

Legal name

HOTELA

Website

https://hotela.ch

Company type

Private

Founded year

1948

Operating status

Operating

Short description

HOTELA is a Swiss non-profit professional compensation fund, founded in 1948, that administers all five mandatory Swiss social insurances plus payroll services for 5,000+ employer companies and 154,000 insured individuals, primarily serving the hospitality and restaurant sector under the CCNT collective labor agreement.

Ownership category

akta.pro rank

Product category

Social Insurance Services

NAICS

Other Insurance Funds (52519), Other Insurance Funds (525190), Finance and Insurance (52)

SIC

Accident & Health Insurance (6321), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Hospitality BOP (Hotels/Motels) (FSAJAFAH)

akta.pro secondary industries

Large Commercial Package (National Accounts) (FSAJAFAC), Hotel Program Management (Corporate Lodging) (THAKAMAI)

Keywords

• Social insurance services
• Occupational pension management
• Payroll administration
• Family allowance services
• Accident insurance coverage

Headquarters

HQ city

Montreux-château

HQ country

France

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Social Insurance Premiums: Collection of AVS/AI/APG contributions, accident insurance premiums (LAA), complementary accident insurance (LAAC), loss of earnings insurance, and family allowance contributions from affiliated companies
2. Pension Fund Management: Management of HOTELA pension fund (Fonds de prévoyance) with CHF 2.72 billion in assets under management, earning investment returns and managing retirement savings
3. Payroll Service: Outsourced salary administration services for hotels and restaurants compliant with CCNT collective labor agreement
4. Absence Management Services: Absence management and case management services for companies with at least 50 employees through partner SIZ Care

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

HOTELA is a Swiss non-profit social-insurance organization that consolidates all five mandatory insurances—AVS/AI/APG, family allowances, sickness daily benefits, mandatory accident insurance (LAA) and supplementary accident insurance (LAAC)—together with occupational pension (LPP) and outsourced payroll administration under the easy5 integrated package and the HOTELA+ digital platform. It serves affiliated employers (primarily hotels, restaurants and cafés under the CCNT collective labor agreement), self-employed individuals, and roughly 154,000 insured persons across Switzerland, while managing an LPP pension fund with CHF 2.72 billion in assets under management.

Product overview

HOTELA is a comprehensive social insurance service provider that reunites all five mandatory Swiss social insurances under one roof: AVS/AI/APG/AC (old-age, disability, and loss-of-earnings insurance), family allowances, sickness daily benefits, mandatory accident insurance (LAA), and occupational pension (LPP/second pillar). The core offering is anchored by easy5, an integrated package combining all social insurances with payroll management. Supporting this, HOTELA provides the HOTELA+ digital platform for online insurance event management and payroll processing, the Payroll Service for outsourced salary administration, and complementary services including absence management (via SIZ Care partnership), case management (via Fondation IPT), and training programs for absenteeism prevention. HOTELA specializes in serving the hospitality and restaurant industry (hotels, restaurants, cafés) through compliance with the CCNT collective labor agreement, though its services extend to companies across all sectors throughout Switzerland.

Differentiator

Problem solved

Functional benefit

Brands

• HOTELA+: Digital platform for simplified HR management and insurance event tracking
• easy5
• Payroll Service

Products and services

• easy5 Integrated package combining AVS, family allowances, sickness daily benefits, mandatory and supplementary accident insurance (LAA/LAAC), and occupational pension (LPP) with payroll management services, designed to simplify multi-insurance and HR administration for employers.
• Payroll Service Outsourced salary administration where HOTELA experts manage payroll processing correctly, transparently and cost-effectively in compliance with the CCNT collective labor agreement.
• HOTELA+ Digital client platform enabling employers to manage social-insurance events for employees, consult coverage indicators at any time, and submit monthly variable salary entries digitally.
• AVS / AI / APG / AC (Old-age, survivors' and disability insurance, loss-of-earnings and unemployment) First-pillar social security services covering old-age, survivors' and disability insurance (AVS/AI), loss-of-earnings compensation (APG), and unemployment insurance (AC) for affiliated employers and self-employed clients.
• Allocations familiales (Family allowances) Family allowance services providing child and training allowances to the families of employees affiliated with HOTELA across all Swiss cantons.
• Assurance d'indemnités journalières en cas de maladie (Daily sickness benefit insurance) Daily sickness benefit insurance ensuring salary continuation during illness periods for employees of affiliated employers, available under both LAMal and LCA frameworks.
• Assurance-accidents LAA (Mandatory accident insurance) Mandatory accident insurance covering occupational and non-occupational accidents, providing financial protection against accident-related consequences for employees of affiliated employers.
• Prévoyance professionnelle LPP (Occupational pension / 2nd pillar) Occupational pension (second pillar) providing protection against old-age, disability and death risks, with multiple CCNT-compliant pension plans including Unica, Super Unica, Mega and Premium options for employers and self-employed individuals.
• Gestion des absences et Case management (Absence management and case management) Absence management program for companies with 50+ employees delivered with SIZ Care, and case management service delivered with Fondation IPT to support professional reintegration during prolonged illness or accident cases.
• Formation Prévention de l'absentéisme (Absenteeism prevention training) Training program developed in partnership with ITAO that helps affiliated employers reduce absenteeism through tailored workshops on workplace health, safety and well-being.

Quantifiable outcome

• 3% interest rate on pension savings (vs. legal minimum) for 2025
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• SIZ CarecoreStrategic or Co-development Partner · 1 January 2026Partnership for absence management services targeting companies with at least 50 employees. SIZ Care implements a comprehensive absence management program including proactive contact with employees, home visits, and statistical reporting for targeted HR measures.
• Fondation IPTcoreStrategic or Co-development Partner · 1 January 2026Case management and professional reintegration services for prolonged illness or accident cases. Provides coaching, skills development workshops, conflict mediation, and coordination with medical and employer networks to facilitate return to employment.
• ITAOminorStrategic or Co-development Partner · 1 January 2026Training partnership for customized absenteeism prevention program for HOTELA clients. HOTELA provides financial support to affiliated companies enrolling in the program.
• HotellerieSuissecoreOthersFounding association representing Swiss hospitality industry
• Fédération Suisse du Voyage (FSV)coreOthersFounding association
• Swiss SnowsportscoreOthersFounding association
• senesuissecoreOthersFounding association
• Association Spitex Privée Suisse (ASPS)coreOthersFounding association
• SwissinterprocoreOthersFounding association

Scale indicators10 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Bâloise Group: Major Swiss insurance group providing property, casualty, and life insurance for corporate and SME clients. Comparable as a broad Swiss incumbent offering insurance and pension products to SMEs including hospitality operators.
• La Mobilière: One of the largest Swiss mutual insurers offering property, casualty, life, and pension products. Comparable as a broad Swiss incumbent in insurance; HOTELA's incoming CEO previously worked at La Mobilière, underscoring its relevance as a benchmark employer of senior insurance talent.
• Swiss Life: Switzerland's leading life insurance and pension provider, managing large-scale LPP assets. Comparable as a major Swiss occupational pension incumbent competing for the same employer wallet, including hospitality clients.
• Groupe Mutuel: Swiss mutual insurance company covering health, property, and SME commercial lines. Comparable as a Swiss mutual insurance provider offering accident/illness coverage that overlaps HOTELA's LAA/LAAC/sickness products.
• AXA Switzerland: Major Swiss insurance arm of the global AXA group offering commercial and personal lines, including SME packages. Comparable as a competing Swiss commercial insurer with overlap in accident insurance and SME insurance products.
• Helvetia Insurance: Top-3 Swiss insurer offering property/casualty and life insurance, including group accident and occupational pension solutions. Comparable as another broad Swiss incumbent competing for SME and corporate insurance and pension mandates.

Direct peers

• Caisse de compensation des arts et métiers (ACAM): Another recognized Swiss professional compensation fund managing AVS and related social insurances. Comparable because it operates the same Swiss professional compensation fund model as HOTELA for a different vertical, sharing regulatory structure and product set.
• Trianon: Swiss HR-services and insurance platform serving hospitality and other industries. Directly comparable as a payroll, HR, and insurance administration specialist in Switzerland; HOTELA's incoming Director General Michel Wiederkehr is currently Trianon's CFO/Deputy CEO.

Emerging players

• SIZ Care: Swiss absence management and case management specialist. HOTELA partners with SIZ Care to deliver absence services to companies with 50+ employees, making it a highly comparable peer for HOTELA's enterprise HR-adjacent offering.
• Fondation IPT: Swiss foundation focused on professional reintegration and case management for prolonged illness/accident cases. HOTELA partners with Fondation IPT for case management, making it a directly relevant peer within the integrated absence-to-return ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hotela

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotela