Unity Connected Solutions

What Unity Connected Solutions does

Unity Connected Solutions is a Canadian managed information and communications services provider headquartered in Markham, Ontario, serving enterprise businesses, senior living communities, retail chains, healthcare facilities, and contact centre operators across Canada and the United States. The company operates a full-lifecycle services model spanning design, implementation, optimization, and ongoing management of unified communications, contact centre, SIP trunking, structured cabling, and physical security deployments, supported by a 24/7/365 Network Operations Centre (NOC) and a dedicated MAC (Moves, Adds, Changes) desk. Its core technology stack combines a proprietary UCaaS platform called Unity Connect — hosted across two geographically dispersed Canadian data centres over 4,500 km apart with a 99.999% uptime SLA — with resold and integrated partner solutions from Mitel (Platinum Partner since 2013), Avaya, Five9, Microsoft, Yealink, Grandstream, Avigilon, Cisco Meraki, Securitas Healthcare, and Status Solutions.

Unity generates revenue through a blended mix of recurring managed services contracts, subscription-based UCaaS and SIP trunking (with flexible monthly channel commit and capacity-on-demand), per-project professional services and national multi-site rollouts, and hardware resale (Yealink, Grandstream, Avigilon devices, structured cabling components). Pricing is quote-based across all streams; no public price list is disclosed. The company is privately held, has approximately 101–250 employees, and reports serving over 2,000 customers. Its competitive positioning rests on multi-vendor integration depth (notably Mitel Platinum and consecutive Status Solutions Partner of the Year awards from 2018 to 2024), domain specialization in senior living communications and safety (nurse call, wander management, situational awareness via SARA/CATIE/MIMI), and national rollout capabilities for distributed retail and senior living estates. The company has no disclosed funding rounds, no M&A activity, and no public listing.

Name

Unity Connected Solutions

Legal name

Unity Connected Solutions Inc.

Website

https://unityconnected.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Unity Connected Solutions is a Canadian managed communications services provider serving over 2,000 enterprise, senior living, retail, healthcare, and contact centre customers across Canada and the United States with unified communications, SIP trunking, contact centre, and senior living safety solutions, anchored by its proprietary Unity Connect UCaaS platform and top-tier partnerships with Mitel and Status Solutions.

Ownership category

akta.pro rank

Product category

Managed Unified Communications & Contact Centre Services

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

UCaaS Platforms & Suites (HDAIAHAA), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Unified Communications (UCaaS) Apps (BPAMACAE)

Keywords

• Managed unified communications
• Contact center services
• SIP trunking
• Senior living technology
• Structured cabling services

Headquarters

HQ city

Newmarket

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Communications Services: Unity delivers managed information and communications services encompassing unified communications, contact centre solutions, and related infrastructure. These services are delivered across the full lifecycle — design, implement, optimise, and manage — with recurring managed service contracts and professional services engagements.
2. SIP Trunking and Direct Routing: SIP trunking services billed on a capacity/commit basis, allowing businesses to pay for a baseline number of trunks and burst capacity on demand. Unity SIP enables channel commit to be increased or decreased monthly.
3. Professional Services: Design, deployment, implementation, and support services including Moves, Adds, and Changes (MAC) requests, national rollouts, and on-site technician dispatch. Professional services are billed per project or through managed service packages.
4. Hardware and Device Sales: Sale of physical infrastructure including Yealink desk phones, conference phones, wireless phones, video conferencing solutions, Grandstream phones, Avigilon cameras, and structured cabling components.
5. UCaaS / Unity Connect Platform: Cloud-based unified communications platform Unity Connect provided as a service on a per-user or subscription basis, with mobile and desktop access, call centre capabilities, and unified branding across locations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Unity Connected Solutions is a managed information and communications services provider delivering unified communications (UCaaS), contact centre (CCaaS), SIP trunking/direct routing, structured cabling, and senior living technology solutions under a full-lifecycle design, implement, optimize, and manage model. The company operates its own proprietary Unity Connect UCaaS platform hosted across two geographically dispersed Canadian data centres, and serves enterprise customers across Canada and the United States with 24/7/365 NOC support.

Product overview

Unity Connected Solutions offers a portfolio of unified communications and contact center solutions, combining proprietary UCaaS platforms with partner technology integrations. The core offerings include Unity Connect (proprietary UCaaS platform), Unity SIP Trunking, and Contact Center & CCaaS solutions. For senior living, they provide SARA situational awareness software with CATIE resident engagement and MIMI analytics modules. The company resells and implements partner products including Avaya, Mitel (Platinum Partner since 2013), Grandstream, Yealink, Five9, Avigilon, Securitas Healthcare, and Cisco Meraki. Additional services include structured cabling, access control, video surveillance, nurse call systems, wander management, national rollouts, and professional managed services.

Differentiator

Problem solved

Functional benefit

Products and services

• Unity Connect (proprietary UCaaS platform) Unity Connected Solutions' proprietary Unified Communications as a Service (UCaaS) platform delivering instant messaging, voice calls, mobile access, and call centre management in a cloud-based solution, hosted across two geographically dispersed Canadian data centres with a 99.999% SLA and accessible via desktop (Windows/macOS), mobile (iOS/Android), and IP desk phones.
• Unity SIP Trunking SIP trunking service for businesses to make and receive calls over the internet, replacing traditional land-based telephone lines with pay-per-channel monthly pricing, capacity-on-demand bursting, geo-redundant core, redundant national voice network, and Sure Call PBX line failover with per-DID call forwarding.
• Unified Communications & UCaaS Solutions Managed unified communications solutions combining voice, video, instant messaging, and collaboration tools, including on-premises and cloud deployments leveraging Microsoft Teams Direct Routing, Yealink devices, and the Unity Connect platform for enterprise customers.
• Contact Center & CCaaS Contact Center as a Service (CCaaS) offering including cloud-based contact centre solutions with call routing, queuing, IVR/IVA, CRM integration, analytics, and Microsoft Teams integration, primarily delivered through the Five9 partnership.
• Five9 Cloud Contact Center Five9 cloud-based contact centre solution integrated with Microsoft Teams for advanced call routing, queuing, automated IVR/IVA, self-service, and analytics for customer service optimization, delivered by Unity as a Five9 partner.
• Structured Cabling Services Physical network infrastructure installation and structured cabling services delivering stable and reliable network connectivity for businesses, supporting unified communications and contact centre deployments.
• Access Control & Video Surveillance Physical security solutions including MIWA door locks, keycard/fob systems, biometric systems, mobile access, and cloud-based access control for business premises, paired with Avigilon high-definition AI-powered video surveillance cameras and NVRs.
• Nurse Call Systems Wired and wireless nurse call systems for senior living communities and healthcare facilities, providing premise-based mobile duress with location data, video paging, integrated alarm management, EMR system integration, and reporting/analytics tools.
• Wander Management (WanderGuard) Securitas Healthcare WanderGuard wander management technology deployed by Unity in senior living facilities to protect vulnerable residents with dementia or cognitive impairments from wandering incidents within designated areas.
• SARA Situational Awareness & Response Assistant SARA is a core-alerting and situational awareness software platform for senior living and healthcare, integrating alarm management, mass notification, mobile duress with location data, video paging, e-messenger, and CATIE resident engagement with centralized monitoring, alerting, and reporting.
• CATIE Resident Engagement Resident engagement and self-service solution for senior living, including CATIE Web (browser-accessible portal), CATIE TV (digital signage), and tablet-based kiosk functionality, integrated with the SARA smart plan ecosystem.
• MIMI Analytics & Reporting MIMI (Merging Information into Meaningful Insights) is the data analytics and advanced reporting solution across Status Solutions offerings, providing family and staff portals for communication in senior living environments.
• National Rollouts Services Coordinated nationwide technology deployment services for retail, senior living, and enterprise multi-site customers across Canada and the United States, covering structured cabling, point-of-sale, network infrastructure, access control, video surveillance, and unified communications installations.
• Professional & Managed Services Managed services including network monitoring, maintenance, support, MAC (Moves, Adds, Changes), and ongoing optimization of communication systems, delivered by certified 24/7/365 NOC technicians and on-site dispatch across Canada and the US.

Quantifiable outcome

• Over 2,000 customers served across Canada and the United States
• +5 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability3 records

Feature10 records

Partnerships

Twelve partnerships are on record, tiered core and secondary.

• Mitel (Platinum Partner)coreTechnology or Integration · 1 January 2013Unity has been a Mitel Platinum Partner since 2013, the highest tier of partnership reflecting exceptional technical capabilities and customer service. Their Mitel portfolio includes MiVoice Connect (IP communications for distributed organisations), MiCloud Flex (secure dedicated cloud environment with 99.999% SLA), MiVoice Business (comprehensive IP communications for medium to large enterprises), and fully integrated contact centre solutions.
• AvayacoreTechnology or IntegrationAvaya Alliance partner. Unity provides services related to Avaya phone systems including design, implementation, support, and managed services. Unity also helps protect existing Avaya investments for customers transitioning away from on-premises solutions.
• Five9coreTechnology or IntegrationFive9 is a cloud-based contact centre solution partner. Unity integrates Five9 with Microsoft Teams and provides implementation and ongoing support. Unity promotes Five9's awards including the 2021 Enterprise Connect Best Application of AI award for Five9 Inference Studio 7. Five9 chat functionality is embedded in Unity's support portal.
• MicrosoftcoreTechnology or IntegrationMicrosoft partner integrating with Microsoft Teams for Direct Routing, SIP Trunking, and cloud communications. Unity offers Microsoft Teams Calling solutions, Teams Direct Routing, and Teams-optimised audio-visual solutions including Yealink devices certified for Teams.
• GrandstreamsecondaryTechnology or IntegrationGrandstream is a cost-effective business communication device provider whose IP phones, video conferencing, and call management solutions are sold and supported by Unity. Grandstream products are positioned for small and medium businesses seeking affordable, scalable communication tools.
• YealinksecondaryTechnology or IntegrationYealink is a business communication device provider whose product line includes desk phones, conference phones, wireless phones, and video conferencing solutions certified for Microsoft Teams and Zoom. Unity is a Yealink channel partner offering Yealink devices as part of unified communications deployments.
• AvigilonsecondaryTechnology or IntegrationAvigilon is a video surveillance provider founded in 2004, offering high-definition cameras, AI-powered video analytics, intelligent AI cameras, and network video recorders (NVRs). Unity is an Avigilon channel partner delivering video surveillance solutions to retail, manufacturing, healthcare, and enterprise customers.
• Cisco MerakisecondaryTechnology or IntegrationUnity is a Cisco Meraki Select Partner, offering Meraki cloud-managed networking solutions including access points, switches, and security appliances for enterprise network infrastructure.
• Securitas HealthcarecoreTechnology or IntegrationSecuritas Healthcare is a global leader in healthcare safety and security solutions, offering wander management (WanderGuard), resident and staff security, emergency call systems, access control, surveillance, and asset management for senior living and healthcare facilities. Unity integrates Securitas solutions into its senior living technology portfolio.
• Status SolutionscoreTechnology or IntegrationStatus Solutions is a situational awareness technology provider with a focus on senior living and healthcare. Unity has been the Status Solutions Partner of the Year for six consecutive years (2018–2024). Their product suite includes SARA (Situational Awareness and Response Assistant), CATIE (Communication and Access to Information Everywhere), and MIMI (Merging Information into Meaningful Insights).
• PMT SecuritysecondaryTechnology or IntegrationPMT Security provides physical security solutions. Unity partners with PMT Security to deliver integrated access control and security systems.
• Unity Connect (Proprietary Platform)coreTechnology or IntegrationUnity Connect is Unity's own proprietary UCaaS platform, a cloud-based unified communications solution providing instant messaging, voice, mobile access, call centre capabilities, and application integration. It is hosted across two geographically dispersed Canadian data centres (4,500 km apart) with a 99.999% SLA. Available via iOS, Android, Windows/macOS, and IP desk phones.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Five9: Cloud contact centre (CCaaS) vendor and Unity's core CC partner. Directly comparable as a contact centre provider serving similar mid-market and enterprise customers via a channel-led model, and a likely competitor for the same CC opportunities Unity pursues.
• Mitel: Global UCaaS and on-premises communications vendor and Unity's anchor partner since 2013. Comparable as both a competitor (MiCloud Flex competes with Unity Connect) and a supply source; the Mitel Platinum relationship defines Unity's service delivery model.
• Avant Communications: US master agent and managed services platform supporting UCaaS, CCaaS, and SIP sales through a partner channel. Comparable as a channel-led UC/CC services peer targeting similar mid-market customers and overlapping with Unity's managed services delivery model.
• Sangoma Technologies: Canadian-headquartered provider of UCaaS, SIP trunking, and contact centre solutions serving SMB and mid-market customers across North America. Directly comparable as a fellow Canadian UCaaS/SIP competitor with similar managed-services-led delivery model and overlapping customer base.
• ConvergeOne: US-based managed services and systems integrator specialising in unified communications, contact centre, and collaboration solutions for mid-market and enterprise. Directly comparable as a UC/CC managed services peer with similar multi-vendor integration model.

Broad incumbents

• 8x8: Global cloud UCaaS and CCaaS platform serving SMB through enterprise. Comparable as a broad incumbent competing with Unity Connect for mid-market voice and contact centre workloads, particularly where customers want a single-vendor cloud solution.
• Microsoft (Teams Phone): Microsoft Teams Phone System with Direct Routing is the dominant cloud UCaaS platform, integrated into the Microsoft 365 productivity suite. Directly comparable as the primary competitive threat to Unity Connect, especially in mid-market and enterprise segments where Unity already provides Teams integration and Direct Routing services.
• Cisco (Webex): Global UCaaS and collaboration incumbent offering Webex Calling, Meetings, and Contact Center across enterprise and mid-market. Comparable as a broad incumbent competing with Unity Connect and Unity's Mitel/Avaya practices for enterprise voice and collaboration spend.
• RingCentral: Global cloud UCaaS and contact centre incumbent offering voice, messaging, video, and CCaaS to businesses of all sizes. Comparable as a broad UCaaS incumbent whose direct-routing and SIP offerings overlap with Unity Connect and Unity SIP Trunking across North America.

Regional players

• Allstream: Canadian managed communications and network services provider offering UCaaS, SIP trunking, and contact centre to SMB and mid-market customers. Comparable as a Canadian-headquartered competitor operating in the same geographies and customer segments as Unity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/Unityconnected
• Facebookfacebook.com/UnityConnected

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Unity Connected Solutions