What Gateways Community Services does

Gateways Community Services is a 501(c)(3) nonprofit organization founded in 1981 and headquartered in Nashua, New Hampshire. It is designated as the state area agency for Region VI (Greater Nashua) under New Hampshire RSA 171-A, providing government-funded services to nearly 3,000 individuals annually across 11 communities. The organization employs approximately 600 people, including 200 core staff and 400 direct support workers, under the long-tenured leadership of President & CEO Sandy Pelletier (40+ years). It operates with a reported budget of approximately $60 million, primarily funded through Medicaid and state dollars via the NH Department of Health and Human Services.

Gateways delivers a lifecycle-spanning portfolio of human services organized by life stage and disability type. Core service lines include the Gateways Autism Center (Applied Behavior Analysis-based center, home, and school programming); Services for Children (Early Supports and Services for birth-3, Family Support for ages 3-21, Health Care Coordination); Services for Adults (Participant Directed Managed Services, Choices for Independence, residential and community participation); and Gateways for Seniors (home-based personal care, LNA, RN, medication management, transportation). A second physical site in Hudson operates the Gateways Adult Day Center at Alvirne High School with a 27-participant daily capacity. The organization complements direct services with the Gateways-Family Advocacy Network (G-FAN) for legislative advocacy and a DSP Certification program developed with the University of Wisconsin-Green Bay.

Revenue mechanics are dominated by government contracts (Medicaid and state developmental services funding) with limited private-pay exposure through Adult Day Center daily rates of $80-$95 and donations via Network for Good. The go-to-market is sales-led via a direct intake process coordinated through a central number and dedicated service coordinators. Strategic differentiators include the state-mandated service territory, 40+ years of community presence, and an extensive 40+ vendor partner network for residential, employment, and day programs.

Name

Gateways Community Services

Legal name

Gateways Community Services

Website

https://gatewayscs.org

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Human Services for Developmental Disabilities

NAICS

Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Facilities Support Management Services (8744), Transportation Services (4700)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Special Needs / Paratransit Student Transportation Services (EDAEADAH)

Keywords

• Developmental disability services
• Autism support services
• Senior home care
• Early intervention services
• Community based support

Headquarters

HQ city

Nashua

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Government Funding (Medicaid/State): Gateways operates as a state-designated area agency receiving government funding. Most services are funded through Medicaid and state dollars. Family Support bills Medicaid for services provided. The organization is a $30 million non-profit serving nearly 3,000 individuals.
2. Private Pay: Adult Day Center accepts private pay clients in addition to Medicaid. Daily rates range from $80-$95 for adult day services.
3. Donations and Fundraising: The organization conducts fundraising campaigns, accepts donations through Network for Good, and holds events like the annual 'Imagine the Possibilities' fundraiser. Amazon Wish Lists are maintained for specific programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Gateways Community Services is a state-designated area agency providing lifelong human services to individuals with developmental disabilities, acquired brain disorders, autism, and seniors in the Greater Nashua region of New Hampshire. Its core offerings include ABA-based autism services, licensed adult day care, early intervention and family support for children, home and community-based adult disability services, and senior home care. Services are funded primarily through Medicaid and state dollars, with supplemental private pay and donations.

Product overview

Gateways Community Services operates as a state-designated area agency for Greater Nashua, New Hampshire, providing a comprehensive portfolio of human services organized around life stages. The organization offers six interconnected core service lines: the Gateways Autism Center (ABA-based services), Gateways Adult Day Center, Services for Children (including Early Supports and Services and Family Support), Services for Adults (including Participant Directed Managed Services), Gateways for Seniors (home care), and DSP Certification. These services are complemented by the G-FAN advocacy network and a podcast series. The portfolio spans developmental disabilities, autism, acquired brain disorders, senior care, and family support, unified by a person-centered approach and delivered through a network of nearly 200 core staff and 400 direct support professionals serving over 3,000 clients annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Gateways Autism Center

Quantifiable outcome

• Nearly 3,000 individuals served annually
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core and minor.

• United WaycoreGTM or Marketing PartnerUnited Way partnership supporting community services. The United Way logo appears on the Gateways website indicating a collaborative relationship in serving the community.
• Brain Injury Association of New Hampshire (BIANH)minorOthersListed as an informational resource partner - the only state-wide organization dedicated to brain injury and stroke support, prevention, education, and advocacy.
• Bureau of Vocational RehabilitationminorOthersListed as informational resource partner - assists eligible NH citizens with disabilities secure suitable employment through rehabilitation services.
• Community Support Network Inc (CSNI)minorOthersAssociation of the ten Area Agencies in NH providing services to individuals with developmental disabilities and acquired brain disorders.
• NH Family VoicesminorOthersListed as informational resource partner - provides free, confidential services to families and professionals caring for children with chronic conditions and/or disabilities.
• Parent Information CenterminorOthersListed as informational resource partner - answers special education questions for families.
• Stable NHminorOthersListed as informational resource partner - STABLE accounts for individuals with disabilities under the federal ABLE Act.
• NH Department of Health and Human Services (DHHS)coreOthersContractual agreement with Bureau of Developmental Services. Developmental services are provided through designated non-profit area agencies under DHHS oversight.
• 40+ Vendor Partners (Residential/Community Service Providers)coreOthersExtensive network of vendor partners providing residential services, community participation services, supported employment, respite, and day programs. Includes: Above Care, Ambition For Change, Aspire, Building Bridges Adult Services, Community Integrated Services, Community Options Inc, Community Partners for Change, Connect and Inspire Care, Crotched Mountain, Easter Seals, Living Innovations, Nashua Center, Northern Human Services, Opportunity Networks, and others.
• University of Wisconsin-Green BaycoreStrategic or Co-development PartnerPartnership for the CDSP (Certified Direct Support Professional) certification program. Gateways Credentialing offers a 40-hour online curriculum leading to certification from UW-Green Bay. The project aims to increase DSPs in home and community-based settings.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Northern Human Services: Another NH area agency providing developmental disability, acquired brain disorder, and mental health services across northern New Hampshire. Direct peer: same state-designated area agency model under RSA 171-A with overlapping service lines (case management, residential, community participation).
• Living Innovations: NH-based nonprofit providing residential, community, and employment supports for individuals with developmental disabilities and acquired brain injuries. Listed as a Gateways vendor partner, operating comparable direct-support service models.
• Opportunity Networks: NH-based nonprofit providing community-based day, employment, and residential services for people with disabilities. Listed as a Gateways vendor partner serving overlapping populations in NH.
• Aspire Living & Learning: Northeast US nonprofit supporting individuals with intellectual and developmental disabilities and autism across residential, day, and clinical programs. Listed as a Gateways vendor partner with comparable program mix.
• Crotched Mountain Community Care: NH-based nonprofit serving individuals with developmental disabilities and acquired brain injuries through residential, educational, and community-based services. Comparable as a regional human services provider and listed as a Gateways vendor partner.
• Community Support Network Inc (CSNI): Association of the ten NH area agencies that deliver developmental disability services. Direct peer as the collective organization representing Gateways' sister agencies and coordinating system-wide advocacy and policy.
• Community Options Inc: New Hampshire and regional provider of residential, employment, and day services for individuals with developmental disabilities. Listed as a Gateways vendor partner with directly overlapping service lines in the NH developmental disability system.

Broad incumbents

• Easterseals: National nonprofit providing disability and aging services including adult day, autism services, and home-based supports. Comparable in service mix and listed as a Gateways vendor partner, though operating at much greater scale across multiple states.
• The Arc of the United States: National nonprofit network advocating for and serving people with intellectual and developmental disabilities through chapter-based service delivery. Comparable in mission and lifespan service philosophy, but operates as a federation rather than a state agency.
• United Cerebral Palsy (UCP): National nonprofit providing services for people with cerebral palsy and other disabilities across the lifespan, including residential, day, and family support. Comparable in life-stage service breadth and disability focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/GatewaysCommunityServices
• Facebookfacebook.com/Gateways-Community-Services-110539334866091
• LinkedInlinkedin.com/company/gateways-community-services
• Instagraminstagram.com/gateways_community_services
• Xx.com/GatewaysCS_NH

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gateways Community Services