Local Pensions Partnership Administration

What Local Pensions Partnership Administration does

Local Pensions Partnership Administration (LPPA) is a UK not-for-profit private limited company that administers pension schemes for 19 public sector pension funds covering approximately 738,000 members across Local Government Pension Scheme (LGPS), Police, and Firefighter schemes, with over 1,500 active employers participating. Founded in 2016 through a collaboration between Lancashire County Pension Fund and London Pensions Fund Authority as the administration arm of the Local Pensions Partnership (LPP) group, LPPA is headquartered in Preston, Lancashire and operates with approximately 322 staff across multiple UK locations. The London Pensions Fund Authority is the largest client and a shareholder of the company.

LPPA's core technology stack is anchored on Civica's cloud-based Universal Pensions Management (UPM) platform, deployed on Microsoft Azure, which LPPA was the first Civica Pensions customer to adopt. This platform consolidated multiple legacy pension systems into a single integrated environment and powers the PensionPoint member-facing portal (24/7 self-service for benefit calculations, document access, beneficiary nominations) and the UPM Employer Portal for HR/payroll data submission. The service portfolio spans scheme enrollment, contributions management, transfers in/out, bereavement and survivor benefits, retirement planning (including ill-health retirement), Additional Voluntary Contributions (routed to providers including Prudential, Standard Life, Scottish Widows, Utmost, and Clerical Medical), Additional Pension Contributions, the 50/50 option, Annual Benefit Statements, and dedicated administration for the McCloud age discrimination remedy. Certifications include Cyber Essentials (recertified January 2026) and UK GDPR compliance.

LPPA generates revenue through per-fund administration fees charged to pension fund clients under multi-year contracts, won via competitive public sector tenders. As a not-for-profit entity operating within the LPP group (which manages £20 billion+ in client assets), LPPA reinvests surplus into service delivery rather than distributing profits to shareholders. Its customer segments are public sector employers, scheme members (local government employees, police officers, firefighters), and independent financial advisers, with distribution conducted directly via digital portals, a contact centre (0300 323 0260), member/employer newsletters, and industry events. Industry recognition includes UK Pensions Awards 2025 (Best Pension Scheme Communications Strategy), LAPF 2025 Pension Administration Award, and Pensions Age 2026 Pensions Communications Award finalist.

Name

Local Pensions Partnership Administration

Legal name

Local Pensions Partnership Administration Ltd

Website

https://lppapensions.co.uk

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Local Pensions Partnership Administration (LPPA) is a UK not-for-profit pension administrator serving 19 public sector pension funds and 738,000+ members across Local Government, Police, and Firefighter schemes, operating on the Civica UPM cloud platform.

Ownership category

akta.pro rank

Product category

Public Sector Pension Administration

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Robotic Process Automation (RPA) Platforms (HDAEAHAB)

akta.pro secondary industry

Self-Funded Employer Plan TPA (ASO Administration) (HLAEALAA)

Keywords

• Pension administration services
• Public sector pensions
• LGPS administration
• Scheme member services
• Police firefighter pensions

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Pension Administration Services: LPPA operates as a not-for-profit pension administration business within the LPP group. Revenue is generated through fees charged to pension fund clients for administering their pension schemes. The company manages assets of over £20 billion on behalf of its clients.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Local Pensions Partnership Administration (LPPA) is a not-for-profit pension administration business that administers Local Government Pension Scheme (LGPS), Police and Firefighter pension schemes on behalf of public sector pension funds. The company operates the Civica UPM cloud platform, delivering member self-service via PensionPoint and employer services via the UPM portal, currently serving 738,000+ members across 19 pension fund clients and 1,500+ active employers in the UK.

Product overview

LPPA is a public sector pension administration company providing services for Local Government (LGPS), Police, and Firefighter pension schemes. The core service is powered by Civica's cloud Universal Pensions Management (UPM) platform, with the member-facing portal called PensionPoint. LPPA administers pension benefits including CARE and final salary schemes, with sub-products such as Additional Voluntary Contributions (AVCs) through providers (Prudential, Standard Life, Scottish Widows, Utmost, Clerical Medical), Additional Pension Contributions (APCs), the 50/50 option, pension transfers, bereavement services, and retirement planning support including member and employer training. The UPM Employer Portal serves employer clients. The company also provides dedicated services for the McCloud age discrimination remedy and runs the Life is for Living member engagement campaign. With 19 pension fund clients and 738,000+ members, LPPA operates as one of the UK's largest public sector pension administrators.

Differentiator

Problem solved

Functional benefit

Products and services

• PensionPoint Member Portal Online self-service portal giving pension scheme members 24/7 access to view and update personal details, calculate benefits, nominate beneficiaries, access annual benefit statements and download pension documents.
• UPM Employer Portal Online portal for public sector employers to submit monthly data returns, manage contribution remittances, handle absence and pay submissions, and integrate pension administration with HR and payroll.
• LGPS Pension Administration Services Full pension administration for Local Government Pension Scheme members, covering scheme enrollment, contributions, retirement, transfers, bereavements, divorce proceedings and the 50/50 option for local councils and affiliated organisations.
• Police Pension Administration Services Pension administration for Police pension schemes, covering career average revalued earnings (CARE) pensions introduced in 2015, ill health retirement provisions and bereavement benefits for police officers.
• Firefighter Pension Administration Services Pension administration for Firefighters' pension schemes, covering the 2015 CARE scheme, ill health retirement provisions and survivor benefits for fire and rescue service employees.
• Additional Voluntary Contributions (AVCs) Arrangement enabling LGPS members to build a separate pension pot with independent providers (Prudential, Standard Life, Scottish Widows, Utmost, Clerical Medical) alongside their main scheme pension, with tax relief and flexible contribution levels.
• Additional Pension Contributions (APCs) LGPS arrangement allowing members to pay additional contributions to buy extra pension within the scheme, available as one-off lump sums or regular payments and adjusted annually in line with inflation.
• Pension Transfer Services Administration services enabling LGPS, Police and Firefighter scheme members to transfer pension benefits into or out of their scheme, covering transfer-in (TVI) and transfer-out (TVO) processes.
• Bereavement Services Support and administration services for members' loved ones following a death, including death grants, survivor's pensions and children's pensions for active, retired and deferred members of LGPS, Police and Firefighter schemes.
• Retirement Planning Services Comprehensive retirement planning support covering flexible retirement options, ill health retirement, planning guides, calculators and member training to help members navigate the retirement process across LGPS, Police and Firefighter schemes.
• Complaints and Appeals Service Formal complaints and appeals process following a step-by-step Internal Dispute Resolution Procedure (IDRP) for LGPS, Police and Firefighter scheme members and employers, with escalation to the Pension Ombudsman where unresolved.
• McCloud Age Discrimination Remedy Services Guidance and administration support for the McCloud age discrimination remedy affecting public sector pension schemes, helping LGPS, Police and Firefighter members understand how changes to pension regulations may affect their benefits.

Quantifiable outcome

• Successfully migrated 660,000+ members to new cloud platform in 18 months
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered flagship, core and minor.

• Hackney Pension FundflagshipStrategic or Co-development Partner · 3 April 2025LPPA's 19th client starting October 2025. London Borough of Hackney Pension Fund with 27,000+ members and £2 billion+ assets. Awarded contract after competitive proposal process.
• CivicacoreTechnology or Integration · 30 March 2023Civica provided its cloud Universal Pensions Management (UPM) platform which was implemented in 18 months. This consolidated multiple legacy systems into one integrated system, providing improved member portal (PensionPoint), automation, and security. LPPA was the first Civica Pensions UPM customer to use the Azure platform.
• HireRightminorImplementation/ SI/ Consulting PartnerBackground screening provider used during the recruitment process. LPPA guides candidates through the HireRight background screening process.
• PrudentialcoreTechnology or IntegrationAVC provider for multiple pension funds (Bexley, Brent, Cumbria, Hackney, Havering, Lancashire, London Pensions Fund Authority). Provides additional voluntary contribution investment management.
• Standard LifecoreTechnology or IntegrationAVC provider for Cumbria, Hammersmith & Fulham, Havering, and Hertfordshire pension funds. Provides additional voluntary contribution investment management.
• Scottish WidowscoreTechnology or IntegrationAVC provider for Cumbria, Ealing, and Hammersmith & Fulham pension funds. Provides additional voluntary contribution investment management.
• Utmost (formerly Equitable Life)coreTechnology or IntegrationAVC provider for Brent, Cumbria, Ealing, Havering, Hertfordshire, Lancashire, and Newham pension funds. Some funds are closed to new members.
• Lancashire County Pension FundflagshipStrategic or Co-development PartnerFounding client of LPPA when established in 2016. One of LPPA's largest and longest-standing pension fund clients.
• London Pensions Fund AuthorityflagshipStrategic or Co-development PartnerFounding client of LPPA when established in 2016 as collaboration between LCPF and LPFA. LPFA is LPPA's largest client and parent entity shareholder.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Isio: UK pensions consultancy and administration provider founded in 2016 (like LPPA), serving DB, DC, and public sector schemes. Comparable in size, scope, and target client base to LPPA.
• XPS Pensions Group: UK-listed specialist pensions administrator and consultancy providing administration, advisory, and investment consulting to occupational pension schemes including public sector clients. Highly comparable to LPPA in core pension administration services, target market, and UK focus.
• Lane Clark & Peacock (LCP): UK actuarial and pension consulting firm offering administration and advice to DB, DC, and LGPS clients. Comparable to LPPA in public sector scheme expertise and UK pensions administration focus.
• Barnett Waddingham: UK actuarial and pension administration firm serving DB, DC, and public sector schemes including LGPS funds. Directly comparable to LPPA in administration services, public sector focus, and UK mid-market positioning.
• Hymans Robertson: UK actuarial and pensions consultancy providing administration and investment services to LGPS, public sector, and corporate schemes. Closely comparable to LPPA on LGPS expertise, scheme coverage, and UK public sector client base.

Broad incumbents

• WTW (Willis Towers Watson): Global advisory, broking, and solutions firm with significant UK pension administration and actuarial consulting capabilities. Comparable to LPPA in administration services but serves a much broader client base across geographies and lines of business.
• Capita: Large UK outsourcing group with a pensions administration business serving public sector and corporate schemes. Comparable to LPPA in administration services but operates as a broad-based outsourcer with many other business lines.
• Mercer: Global consulting firm (part of Marsh & McLennan) providing pension administration, actuarial, and investment services worldwide. Comparable to LPPA on pension administration but operates at much larger global scale with broader service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCPobG28x8Afuj_tcZCuI0vw
• LinkedInlinkedin.com/company/lppapensions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Local Pensions Partnership Administration