What Assistec Informática does

Assistec Informática (legal entity Assistec Tecnologia) is a privately held Brazilian managed IT services provider founded in 1993 by engineer Emerson Buzatti Barbosa and headquartered in Santos, São Paulo. The company operates four offices across Brazil (Santos, São Paulo, Rio de Janeiro, Recife) and delivers national territory coverage through a sales-led, consultative go-to-market motion that combines direct enterprise field sales with inside sales support. Its client base spans enterprise and mid-market customers as well as small and medium businesses, with notable exposure to retail pharmacy chains and diversified enterprise logos including DHL, Sicoob, L'Occitane, Estée Lauder, and Santos Brasil.

The company's core technology stack is built on industry-standard MSP tooling: Microsoft Hyper-V virtualization, Microsoft Online Services (Office 365, Exchange Online), Sophos security products (Endpoint and UTM), alongside hardware partnerships with HP, Dell, and Lenovo, database support for Oracle, and data center relationships with Equinix. Its service delivery methodology is rooted in ITIL best practices, supporting a 7x24 remote monitoring capability for critical environments and a Service Desk with incident categorization, SLA accuracy, and quality controls. The portfolio comprises ten primary service lines: Cloud Services (private/public/hybrid), IT Resource Outsourcing, Service Desk, Server/Storage/Database Support, 24/7 Critical Environment Monitoring, Cabling Infrastructure, Asset Management, Commercial Automation (POS systems and TEF integration), and IT Security Consulting.

Assistec makes money primarily through subscription-based managed services contracts billed monthly with SLA-based service guarantees, supplemented by project-based professional services consulting for infrastructure, virtualization, cloud migration, and security implementations. The revenue model is recurring-leaning (managed services, cloud subscriptions, monitoring) with episodic professional services overlay. Pricing is quote-based and not publicly disclosed, with contract scope tailored per client. The company employs 200+ direct collaborators and operates without disclosed external investors, M&A activity, or funding rounds, consistent with a founder-owned, organically grown Brazilian MSP.

Name

Assistec Informática

Legal name

Assistec Tecnologia

Website

https://assistecinformatica.com.br

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

101–250 employees

Short description

Assistec Informática is a Brazilian managed IT services provider founded in 1993, offering cloud, Service Desk, infrastructure, monitoring, security, and commercial automation services to enterprise, mid-market, and SMB clients across Brazil via four regional offices.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• Managed IT services
• IT infrastructure support
• Cloud services
• IT outsourcing
• Service desk support

Headquarters

HQ city

Santo André

HQ country

Brazil

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services & Outsourcing: Recurring managed services contracts with SLA agreements, including resource allocation (partial and full-time), on-demand specific resources, and integrated management of client IT infrastructure.
2. Professional Services & Consulting: Project-based consulting services for infrastructure, virtualization, cloud migration, and security implementations.
3. Cloud Services & Backup: Monthly cloud services including backup and storage, cloud computing (private, public, hybrid), and Microsoft Online services (Office 365, Exchange Online).

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels2 records

Core offering

Assistec Informática is a Brazilian managed IT services provider that delivers outsourced IT operations for business clients under recurring service contracts. Its catalog spans managed cloud services, IT outsourcing, 24/7 service desk support, infrastructure monitoring, IT asset management, commercial automation (PDV/retail), and information security consulting. Service delivery is anchored in ITIL-based processes and supported by on-site field teams dispatched across multiple Brazilian states.

Product overview

Assistec Informática offers a comprehensive suite of IT services rather than a single unified platform. The core service portfolio includes Cloud Services for migration and cloud infrastructure management, Outsourcing de Recursos de TI for staffing solutions, Service Desk for incident management, Suporte a Infraestrutura for server/storage/database support, Monitoramento de Ambientes Críticos for 24/7 monitoring, and specialized services for cabling infrastructure, asset management, commercial automation, and IT security consulting. Security offerings include Sophos Endpoint (antivirus and data protection) and Sophos UTM/Astaro Security Gateway (unified threat management). Microsoft Online services (Office 365, Exchange Online) are offered as cloud productivity tools. These services operate largely independently, addressing different aspects of enterprise IT needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Cloud Services Recurring management of customer cloud environments, including provisioning, virtualization, backup, and operational support of cloud-hosted workloads for Brazilian business clients.
• IT Outsourcing Full or partial outsourcing of customer IT operations to Assistec's team, including administration of systems, networks, and end-user support under a recurring service contract.
• Service Desk Support Centralized technical support service for end users, including a dedicated phone/WhatsApp channel, ITIL-aligned incident handling, and dispatch to on-site technicians when required.
• Infrastructure Monitoring Continuous remote monitoring of customer servers, networks, and applications using RMM tooling to detect, triage, and remediate incidents before they impact business operations.
• IT Asset Management Inventory, lifecycle tracking, and management of customer IT assets using a dedicated asset management database, supporting audit, refresh, and warranty cycles.
• Commercial Automation Deployment, integration, and support of point-of-sale (PDV) and commercial automation systems used by retail and other commercial clients to run in-store operations.
• Information Security Consulting Advisory and operational support for information security, including firewall management and security controls, helping clients reduce exposure across IT environments.

Quantifiable outcome

• Server consolidation: 15 servers reduced to 3 servers with SAN architecture, enabling expansion
• +2 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and major.

• MicrosoftcoreTechnology or IntegrationTechnology partner for cloud services including Microsoft Office 365, Exchange Online, Hyper-V virtualization, and Microsoft SQL Server. Assistec implements and supports Microsoft cloud solutions for clients.
• SophoscoreTechnology or IntegrationSecurity technology partner providing Sophos Endpoint Protection, Sophos UTM (Unified Threat Management), firewall, VPN, and comprehensive security solutions. Assistec is an authorized partner for Sophos security products.
• HP (Hewlett-Packard)coreTechnology or IntegrationTechnology partner for hardware solutions including servers and infrastructure equipment. Mentioned in case studies for virtualization projects.
• DellcoreTechnology or IntegrationTechnology partner for Dell hardware solutions including servers and infrastructure. Mentioned in infrastructure projects.
• OraclemajorTechnology or IntegrationDatabase technology partner for Oracle Database solutions. Assistec provides support and implementation for Oracle database environments.
• EquinixmajorTechnology or IntegrationData center and colocation partner for cloud services and infrastructure. References to datacenter services for cloud migration projects.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Sonda: Latin American IT services and systems integrator with strong presence in Brazil. Comparable to Assistec on managed IT services, cloud, and infrastructure projects for enterprise and retail verticals.
• Compass UOL: Brazilian IT services and consulting provider with cloud, infrastructure, and managed services practices. Comparable to Assistec's outsourced IT, cloud, and Service Desk offerings for Brazilian enterprises.
• CI&T: Brazilian-founded technology and digital transformation firm with enterprise consulting and managed services capabilities. Comparable to Assistec's professional services and cloud consulting arm for enterprise clients in Brazil.
• Stefanini: One of Brazil's largest IT services and digital transformation providers with a national footprint. Directly comparable to Assistec on managed IT services, cloud, and Service Desk offerings for enterprise clients, but at much greater scale and global delivery.
• Tivit: Brazilian digital business solutions provider specializing in managed services, cloud, and end-to-end IT outsourcing. Closely comparable to Assistec's managed services, Service Desk, and cloud migration value proposition; operates across Latin America at materially larger scale.
• Softtek: Latin American IT services and outsourcing company (origin in Mexico) with growing Brazilian operations. Comparable to Assistec on managed IT, Service Desk, and infrastructure outsourcing for enterprise clients.
• Logicalis: Global IT solutions and managed services provider with significant operations in Brazil. Comparable to Assistec on hybrid cloud, networking, security, and managed infrastructure services for enterprise customers.

Regional players

• Senior: Brazilian enterprise software and IT services provider focused on business management and automation solutions. Comparable to Assistec's commercial automation / POS offering and adjacent infrastructure services for Brazilian SMB and mid-market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AssistecInformaticaSantos

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Assistec Informática