Expert Serv, US, LLC

What Expert Serv, US, LLC does

Expert Serv, US, LLC is a privately held business process outsourcing (BPO) and contact center operator founded in 2005, headquartered in Tampa, Florida with a corporate subsidiary (Falcon Force Pvt. Ltd.) operating two delivery facilities in Gurgaon and IMT Manesar, India. The company delivers outsourced customer service, sales support, and technical support through an integrated omnichannel platform spanning Voice, Chat, Email, Social Media, Text/Web, and Mobile. Its service catalog is organized around four core modules: Omni-Channel support, Sales (acquisition, retention, up-sell, cross-sell), Managed IT Services (24x7x365 enterprise IT support via remote monitoring), and Customer Service (brand-aligned customer care).

The company targets enterprise clients across six verticals — Automotive, Finance, Telecom, Insurance, Technology, and Retail — and claims more than a decade of direct and indirect relationships with Fortune companies, with Target and Walmart among its named logos alongside a long tail of mid-market clients. GTM is sales-led and direct, with no reseller or marketplace channels disclosed. Revenue is generated through managed-services BPO contracts priced on a quote basis; no standard pricing is publicly disclosed, and there is no evidence of disclosed certifications, awards, patents, or AI/ML capabilities.

The company is privately held with no disclosed institutional investors, parent entity, or funding rounds. The business is run on a multi-shore cost-arbitrage model — US-based client management with India-based delivery — which is the structural backbone of its operating economics. No management team, board composition, or revenue figures are disclosed in the source data, representing a material information gap for prospective investors.

Name

Expert Serv, US, LLC

Legal name

Expert Serv

Website

https://expertserv.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Business Process Outsourcing Services: Outsourcing services for business processes including customer support, sales support, and tech support delivered across multichannel platforms. Revenue generated through service contracts with enterprise clients.
2. Managed IT Services: Enterprise-level IT services and solutions including desktop, network, and server level support with remote monitoring capabilities for 24/7/365 operations.
3. Omni-Channel Support Services: Sales, Service and Technical Support through Voice, Chat, Email, Social Media, Text/Web, and Mobile channels with integrated multichannel capabilities.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Expert Serv is a business process outsourcing (BPO) and contact center provider delivering omnichannel customer support, sales support, technical support, and managed IT services to enterprise clients. The company operates from US and India service centers, serving Fortune companies across Automotive, Finance, Telecom, Insurance, Technology, and Retail industries in USA, UK, Australia, and New Zealand markets. Its core value proposition is streamlining backend processes to simultaneously reduce costs and improve customer experience for digital-native end customers.

Product overview

Expert Serv offers a unified Business Process Management (BPM) platform providing four integrated service modules: Omni Channel (multichannel customer communications), Sales (acquisition and revenue optimization), Managed IT Services (enterprise technical support), and Customer Service (customer care and loyalty building). These services are delivered through strategically located service centers supporting Fortune companies across the Automotive, Finance, Telecom, Insurance, Technology, and Retail industries in USA, UK, Australia, and New Zealand markets.

Differentiator

Problem solved

Functional benefit

Products and services

• Omni Channel Multichannel customer service solution providing integrated support across Voice, Chat, Email, Social Media, Text/Web, and Mobile channels to drive customer loyalty and reduce cost to serve. Targeted at enterprise clients needing consistent omnichannel customer communications.
• Sales Outsourced customer acquisition, retention, up-selling, and cross-selling services designed to maximize revenue and customer lifetime value through a high-performance sales culture. Targeted at enterprise clients seeking to grow revenue and customer base.
• Managed IT Services Enterprise-level IT infrastructure support including desktop, network, and server level assistance through remote monitoring, providing 24x7x365 technical support operations. Targeted at enterprise clients needing continuous IT operations support.
• Customer Service End-to-end customer care solution combining organizational culture integration, brand values alignment, and rigorous training to deliver personalized, multichannel customer experiences. Targeted at enterprise clients aiming to build customer loyalty and reflect brand values at every touchpoint.

Named customers12 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Falcon Force Pvt. Ltd.minorOthersFalcon Force Pvt. Ltd. is an Indian entity that hosts Expert Serv's Gurgaon operations facility at their D34, Sector 33 Infocity, Phase II location. This is a real estate/operations partnership for office space rather than a technology or strategic partnership.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Teleperformance: Largest global contact center and BPO operator, headquartered in France, providing omnichannel customer experience management across voice, chat, and digital channels for Fortune-class enterprise clients — directly overlapping with Expert Serv's core offering.
• Foundever (formerly Sykes Enterprises): Customer experience management and contact center operator with significant nearshore and offshore delivery (including operations in the Philippines and Latin America), serving industries such as financial services, retail, and communications — directly comparable BPO model.
• Alorica: Privately held global customer experience and contact center outsourcer delivering omnichannel support across multiple verticals including retail, finance, telecom, and tech — operates a similar mid-size enterprise BPO footprint with offshore delivery capabilities.
• Firstsource Solutions: India-headquartered BPO and customer experience company providing omnichannel support, sales, and back-office services across banking, financial services, healthcare, and telecom — comparable offshore-led delivery model targeting similar verticals.
• StarTek: Customer experience solutions provider specializing in omnichannel contact center services across voice, chat, email, and social, with strong presence in retail, telecom, and financial services — comparable in scale and delivery model to Expert Serv.
• Concentrix: Global customer experience and BPO provider delivering customer care, sales, and technical support across industries including retail, finance, telecom, and technology — the closest direct competitor to Expert Serv in terms of vertical coverage and omnichannel capability.
• Sutherland Global: Privately held global BPO and digital transformation company with significant India and Philippines delivery footprint, providing customer experience, sales support, and managed services across financial services, healthcare, retail, and technology.
• Hinduja Global Solutions (HGS): India-listed BPO company offering customer experience, digital, and back-office services across verticals including banking, insurance, telecom, and retail — operates with a similar offshore-led delivery model targeting Fortune-class enterprises.
• TTEC Holdings: US-headquartered digital customer experience and BPO company operating contact centers onshore and offshore, serving enterprise clients in financial services, healthcare, retail, and technology — directly comparable in service mix and Fortune 500 customer base.

Emerging players

• TaskUs: US-headquartered digital customer experience and BPO provider with substantial Philippines-based delivery, targeting digital-native and growth-stage enterprise clients across content moderation, customer support, and trust & safety — comparable in omnichannel delivery but with a more digitally-native customer mix.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/67930
• Xx.com/expertservus

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Expert Serv, US, LLC