SAM Latinoamérica

What SAM Latinoamérica does

SAM Latinoamérica designs, implements, and administers extended warranty and assistance programs for vehicles and household appliances across Latin America. The company operates a B2B2B channel model in which insurers, banks, automotive dealers, concessionaires, and retailers embed SAM's products into their existing portfolios, with SAM handling program design, claims administration, payments, and end-customer support. Core offerings include an extended mechanical warranty covering motor and transmission (up to RD$1,200,000 in annual coverage with variable deductibles), an extended appliance warranty (up to RD$500,000 annually with no deductible for end customers), and an at-home vehicle technical inspection service covering 90+ diagnostic points with OBD scanner integration and digital reporting. A FULL vehicle insurance add-on extends the automotive line into comprehensive mechanical coverage.

The technology stack centers on a proprietary cloud-based SAM Platform that supports end-to-end warranty management, automated claims and payment workflows, real-time partner reporting, high-security server infrastructure, and integration interoperability with partner systems. Inspection services leverage OBD scanners, digital report generation with photos and video, and optional CarFax integration. The platform is described as scalable and integrable, though no specific AI/ML capabilities, API documentation, or SDK offerings are disclosed.

SAM generates revenue through recurring warranty premiums and claims administration fees billed annually to partners, with inspection services priced on a pay-as-you-go basis. The company is privately held, backed by international investment funds, holds Pro Consumidor No. 065/2021 certification in the Dominican Republic, and operates across at least nine Latin American countries. Headcount is reported at 11-50 employees, and 4,600+ claims have been processed successfully since 2017.

Name

SAM Latinoamérica

Legal name

SAM Latinoamérica

Website

https://samlatinoamerica.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

11–50 employees

Short description

SAM Latinoamérica designs and administers extended vehicle and appliance warranty programs plus vehicle inspection services for insurers, banks, automotive dealers, and retailers across nine Latin American countries via a proprietary cloud platform.

Ownership category

akta.pro rank

Product category

Extended Warranty and Assistance Services

NAICS

Automotive Repair and Maintenance (8111), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Accident & Health Insurance (6321), Services-Automotive Repair, Services & Parking (7500), Services-Computer Programming Services (7371)

akta.pro primary industry

Home Warranty / Residential Service Contracts (Systems & Appliances) (FSAJALAG)

Keywords

• Extended warranty programs
• Vehicle mechanical protection
• Home appliance warranty
• Vehicle technical inspection
• Automotive assistance services

Headquarters

HQ city

Santo Domingo

HQ country

Dominican Republic

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Extended Mechanical Warranty (Automotive): Extended warranty programs for vehicle motor and transmission, sold through insurers, dealers, and banks. Covers up to RD$1,200,000 per year with variable deductibles. Generates recurring revenue from policy premiums and claims administration fees.
2. Extended Appliance Warranty: Extended warranty for household appliances, sold as a complement to home insurance policies, mortgage loans, and retail. Covers up to RD$500,000 annually with no deductible for end customers.
3. Vehicle Technical Inspection Services: At-home vehicle inspection service covering 90+ inspection points, test drives, and OBD scanner diagnostics, delivered through a network of authorized workshops.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

SAM Latinoamérica designs, underwrites, and administers extended warranty (mechanical and electrical protection), vehicle technical inspection (VTV), and FULL vehicle insurance programs, distributing them through banks, insurers, dealers, retailers, and brokers across Latin America. The company manages policy issuance, claims processing, and roadside assistance on its own proprietary SAM Platform, with end users initiating claims over WhatsApp.

Product overview

SAM Latinoamérica offers a unified platform of extended warranty and assistance programs. The core offering consists of the Garantía Mecánica Extendida for vehicles and the Garantía Extendida para Electrodomésticos for appliances, both providing complementary coverage beyond manufacturer warranties. The portfolio is supported by an Inspección Técnica Vehicular service for pre-purchase vehicle assessments and the FULL insurance add-on for comprehensive automotive protection. All products share the same platform infrastructure, claims management system, and authorized workshop network, with programs designed for integration into insurance, banking, and retail distribution channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Extended Mechanical Warranty (Mechanical and Electrical Protection for Vehicles) Annual extended mechanical and electrical coverage for vehicles, distributed through channel partners. Coverage terms range from 3 to 12 months plus additional days, with variable deductible options. Aimed at partner customers looking to protect their vehicle post-manufacturer warranty or used-vehicle purchases.
• Home Appliance Extended Warranty Extended warranty program for home appliances and consumer goods, distributed through self-branded retailers and large distribution groups. Adds one additional year of warranty coverage to products sold by retailers, distinguishing their offering from competitors and providing protection management with multi-industry warranty logic.
• Vehicle Technical Inspection (VTV) Pre-issuance technical inspection service for vehicles, combining OBD scanner-based diagnostics with on-site evaluation to support warranty underwriting and pre-sale condition checks. Used by dealers, inspection centers, and partner distribution networks.
• FULL Vehicle Insurance Comprehensive vehicle insurance policy distributed through banks, dealers, and brokers, covering the full range of vehicle-related risks. SAM acts as administrator and channel-originator, leveraging its SAM Platform for policy issuance and claims management.
• Roadside Assistance and Claims Management Service Assistance service bundled with SAM warranty and insurance products, featuring automated claims initiation through WhatsApp and digitally managed claims processing to reduce settlement time for end users. Available to any policyholder whose warranty or insurance was issued through a SAM channel partner.

Quantifiable outcome

• 4,600+ claims processed successfully since 2017
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Pro Consumidor (Dominican Republic)coreOthersOfficial regulatory endorsement and verification by Pro Consumidor under authorization No. 065/2021, demonstrating compliance with Dominican consumer protection laws and granting credibility for SAM's extended warranty programs.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Assurant: Global incumbent in extended warranties and protection plans across automotive, electronics, and appliances. Directly comparable in product category and B2B2C distribution through retailers, carriers, and financial institutions.
• SquareTrade (Allstate Protection Plans): Established extended warranty provider for electronics, appliances, and mobile devices, now part of Allstate. Comparable in extended warranty product and retailer-channel distribution, with broader geographic and product scale.

Emerging players

• Upsie: Direct-to-consumer extended warranty provider for electronics, appliances, and vehicles. Comparable in product category; differs in distribution model.

Direct peers

• OneGuard Home Warranties: Provider of home warranty / residential service contracts for appliances and home systems. Directly comparable in the home-appliance warranty leg of SAM's business.
• CarShield: US-based direct-to-consumer vehicle service contract provider covering mechanical breakdowns. Comparable specifically on automotive extended mechanical warranty, though primarily DTC rather than B2B2B.
• Mulberry (formerly Warranty Life): Embedded warranty and product protection platform for online merchants. Comparable as a SaaS-enabled warranty administrator distributed through commerce partners.
• Cover Genius: Global insurtech providing embedded warranty and protection products distributed through e-commerce, retail, and travel partners. Comparable as a technology-led extended warranty administrator with a partner-first GTM.
• Clyde: Extended warranty and product protection platform sold to D2C and retail brands. Closely comparable as a partner-distributed, white-label warranty offering with an API/technology backbone.
• Toco Warranty: Vehicle extended warranty administrator offering mechanical breakdown coverage. Comparable on automotive mechanical warranty product; differs in DTC-led GTM.
• Extend: Provider of extended warranty and protection plans for e-commerce merchants and retailers. Directly comparable product category and merchant-distributed business model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/samlatinoamerica
• LinkedInlinkedin.com/company/samdominicana

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SAM Latinoamérica