NorthShore Health Centers

What NorthShore Health Centers does

NorthShore Health Centers is a Federally Qualified Health Center (FQHC) headquartered in Portage, Indiana, operating a network of 20+ health centers, school-based clinics, a mobile health unit (Wellness on Wheels), and a virtual clinic across Lake, Porter, and La Porte counties in Northwest Indiana. Founded circa 1994 (30th anniversary celebrated in 2024) as a 501(c)(3) nonprofit, the organization is designated as an FTCA deemed facility, which provides federal malpractice coverage and signals eligibility for Health Resources and Services Administration (HRSA) Section 330 grant funding. Its service portfolio spans integrated primary care (Family Practice, Pediatrics), specialty care (OB/GYN, Optometry, Podiatry, Chiropractic, Endocrinology), dental services, behavioral and mental health including telepsychiatry and substance abuse treatment, on-site pharmacy, laboratory, and radiology. Service-delivery channels include brick-and-mortar clinics, school-based clinics embedded in 7+ high schools, a grocery-store channel partnership with Strack and Van Til, telehealth via the NorthShore Virtual Clinic, and community outreach via the mobile unit.

The organization's underlying technology stack is standard community-health-center infrastructure: Phreesia for online appointment scheduling and patient payments, a patient portal, a FindHelp-powered Community Resource Center for social-care referrals, telehealth for virtual visits including telepsychiatry, and the mobile health unit for community outreach. The technology profile reflects compliance-grade healthcare IT (HIPAA, FTCA) rather than proprietary or AI-driven capabilities; the 2024 HRSA Health Information Technology Award and Health Center of the Future Award indicate EHR and IT-implementation maturity, not AI differentiation. Revenue is generated through a hybrid model combining Medicaid/Medicare prospective payment system reimbursement, commercial insurance, 340B pharmacy margin, on-site prescription dispensing, federal Section 330 grants, and a sliding-fee scale for uninsured and underinsured patients. The go-to-market motion is direct-to-consumer, with patient acquisition driven by walk-in urgent care, online scheduling, school-based access, community events (e.g., Men's Health Fair at Gary Southshore RailCats games, National Health Center Week), and health-fairs outreach across Northwest Indiana.

Customer concentration is structurally low: the served population is a high-volume, long-tail mix of uninsured, underinsured, insured families, school children, women (OB/GYN), and seniors across a single regional market, with no individual enterprise customer representing a material share of revenue. The organization has no parent company, no institutional investor ownership, and no funding rounds disclosed, consistent with its nonprofit FQHC structure and reliance on federal grants, reimbursement, and municipal capital support (e.g., the $18M Portage City Council backing for its new flagship facility). Key strategic milestones include the 2018 groundbreaking and 2019 municipal backing for the new Portage facility, the 2021 Strack and Van Til retail-clinic partnership, the 2022 YMCA collaboration, and the 2024 addition of dedicated Optometry services. The clinical leadership is anchored by Chief Medical Officer Andi Arnautovic, MD, a family physician in practice since 1989.

Name

NorthShore Health Centers

Legal name

NorthShore Health Centers

Website

https://northshorehealth.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

251–500 employees

Short description

NorthShore Health Centers is a Federally Qualified Health Center (FQHC) operating 20+ clinics, school-based sites, a mobile unit, and a virtual clinic across Northwest Indiana, delivering integrated medical, dental, behavioral health, pharmacy, and specialty services to underserved populations on a sliding-fee scale.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Outpatient Care Centers (6214), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

School-Based Health Centers (HLAFAGAG), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community health services
• Primary care clinics
• Behavioral health services
• Dental care services
• Telehealth services

Headquarters

HQ city

Portage

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Services Revenue: Federally Qualified Health Center (FQHC) generating revenue from patient services including medical, dental, behavioral health, and pharmacy services. Serves insured, uninsured, and underinsured patients with sliding fee scale based on income.
2. Government Funding: FQHC receives federal grant funding under the Health Center Program (Section 330 of the Public Health Service Act) as evidenced by FTCA deemed facility status.
3. Pharmacy Services: On-site pharmacy services generating prescription revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

NorthShore Health Centers is a Federally Qualified Health Center (FQHC) that delivers comprehensive, integrated outpatient healthcare services to patients of all ages across Northwest Indiana. Core services include family practice, pediatrics, OB/GYN, dental, behavioral health/mental health, substance abuse treatment, chiropractic, optometry, podiatry, diabetic/endocrinology/hypertension care, weight loss management, pharmacy, laboratory, and radiology, delivered through 20+ health centers, school-based clinics, a mobile unit (Wellness on Wheels), and a telehealth Virtual Clinic.

Product overview

NorthShore Health Centers is a Federally Qualified Health Center (FQHC) offering a comprehensive, multi-specialty healthcare platform providing integrated medical, dental, behavioral health, and wellness services across Northwest Indiana. The organization operates a network of health centers, school-based clinics, and a mobile unit (Wellness on Wheels) serving patients of all ages. Core services include Family Practice and Pediatrics as primary care foundations, supported by specialized services such as OB/GYN, Dental Services, Behavioral/Mental Health, Substance Abuse Treatment, Chiropractic, Diabetic Care, Endocrinology, Hypertension Care, Optometry, Podiatry, Weight Loss Management, Pharmacy, Laboratory Services, and Radiology. The portfolio also includes access programs like the NorthShore Virtual Clinic (telehealth), Health Insurance Enrollment Services, Community Resource Center, Wellness Works, Be Well 365 wellness programming, Care Coordinators (PCMH model), and school-based Health Centers. Services are delivered across multiple brick-and-mortar locations, school clinics, and mobile units, with a focus on serving underserved populations.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Practice Primary care services for patients of all ages, including acute care, chronic disease management, physical and wellness exams, school and sports physicals, and integrated healthcare services.
• Pediatrics Specialized healthcare services for children including well-child check-ups, sick visits, child development monitoring, immunizations, and special needs and ADHD care.
• OB/GYN Obstetrical and gynecological services including annual exams and pap smears, prenatal and postpartum care, pregnancy testing, Centering Pregnancy, 3D/4D ultrasound, contraceptive care, STD testing, and menopause management.
• Dental Services Comprehensive dental care including routine and emergency exams, dental X-rays, cleanings, fillings and extractions, sealants/fluoride treatments, periodontal treatment, crowns and bridges, dentures/partials/flippers, and silver diamine fluoride.
• Behavioral Health Mental health counseling services including individual counseling, depression and anxiety treatment, panic attack support, and integrated behavioral health services.
• Mental Health Psychiatric and mental wellness services including telehealth psychiatry, individual counseling, depression, anxiety, and panic attack treatment services.
• Substance Abuse Treatment Comprehensive substance abuse recovery services including individual treatment, group counseling, art recovery, music recovery, clean cooking classes, individual and group counseling, medication-assisted treatment, and peer-to-peer support groups.
• Chiropractic Chiropractic care services including electric and vibration therapy, posture correction, sciatica treatment, sinus issue relief, headache relief, stress management, and fatigue treatment.
• Diabetic Care Specialized diabetes management services including blood glucose monitoring, medication management, diabetic education programs, and related health maintenance support.
• Endocrinology Endocrine system care including diabetes management, thyroid disorders, hormone imbalances, and metabolic condition treatment.
• Hypertension Care Blood pressure management and cardiovascular health monitoring services for patients with hypertension and related conditions.
• Optometry Eye and vision care including comprehensive eye exams, diabetic eye exams, cataract evaluations, glaucoma evaluations, eye infections management, contact lens services, and eye glasses with optical dispensary.
• Podiatry Foot and ankle specialist services for diagnosis, treatment, and management of foot-related medical conditions.
• Weight Loss Management Clinic Structured weight management programs including dietary counseling, exercise planning, and lifestyle modification support.
• Women's Health Comprehensive women's health services including OB/GYN care, prenatal services, menopause management, and preventive health screenings.
• Pharmacy On-site pharmacy services providing prescription medications and pharmaceutical counseling for patients.
• Laboratory Services Diagnostic laboratory testing services for various medical conditions and routine health screenings.
• Radiology Medical imaging services including X-rays, ultrasounds, bone density scans, and mammograms for diagnostic purposes.
• NorthShore Virtual Clinic Telehealth-based virtual medical consultations providing remote access to healthcare providers for various medical conditions and follow-up care, including telepsychiatry.
• Wellness on Wheels (Mobile Unit) Mobile health unit bringing healthcare services directly to communities, schools, and underserved areas throughout Northwest Indiana.
• School Clinics Health clinics operated within local schools providing student access to medical care, health screenings, and wellness services on-site at Edison High School, Merrillville High School, Portage High School, La Porte High School, Griffith High School, River Forest High School, and Duneland School.
• Health Insurance Enrollment Services Assistance with understanding and enrolling in Affordable Care Act health coverage options, helping patients navigate insurance alternatives.
• Community Resource Center Social services hub connecting patients with community resources including housing assistance, food programs, transportation services, and other social support, powered by FindHelp.
• Wellness Works Workplace wellness program providing health services and preventive care for employees at local businesses.
• Be Well 365 Year-round wellness program featuring health education classes, nutrition workshops, diabetes management programs, and lifestyle wellness activities.
• Care Coordinators Patient-centered care coordination services helping individuals navigate healthcare systems, manage chronic conditions, and access appropriate medical resources under the PCMH model.
• Hammond Urgent Care Walk-in urgent care services at the Hammond location providing immediate medical care for non-emergency needs outside of regular primary care appointments.
• 3-D Mammography at Hammond Advanced 3-D mammography imaging for breast cancer screening available at the Hammond health center location.

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Portage Township YMCA and Duneland Family YMCAcoreStrategic or Co-development Partner · 4 January 2022NorthShore Health Centers joined forces with the Portage Township YMCA and Duneland Family YMCA to address critical health and wellness needs, providing the community with solutions for achieving better health outcomes through this partnership.
• Strack and Van TilcoreChannel Partner/ Reseller/ Distributor · 9 August 2021NorthShore partnered with Strack and Van Til grocery stores to open clinics inside three locations in Schererville, Crown Point, and another Northwest Indiana city, bringing convenient healthcare access to grocery store customers.
• Gary Southshore RailCatsminorGTM or Marketing Partner · 21 October 2019NorthShore Health Centers partners with the Gary Southshore RailCats baseball team for annual Men's Health Fair at Father's Day games and annual health fairs, providing free health screenings and community health education at sporting events.
• Pink Ribbon SocietyminorGTM or Marketing Partner · 21 October 2019Pink Ribbon Society donated $10,000 to support NorthShore Health Centers' breast cancer screening and services, enhancing access to mammography and breast health services for the community.
• Tobacco Education and Prevention of Porter CountyminorGTM or Marketing Partner · 1 January 2018NorthShore partnered with Tobacco Education and Prevention of Porter County to help stop the use of tobacco products in the community through education and prevention programs.
• Purdue University ExtensionminorStrategic or Co-development PartnerPurdue Nutrition classes are regularly offered at NorthShore locations as part of community health education programming, providing nutrition education and wellness support.

Scale indicators2 records

Recent moves11 records

Expansion highlights3 records

Direct peers

• Howard Brown Health: Chicago-based FQHC providing primary medical, behavioral health, dental, and specialty services with a strong focus on underserved and LGBTQ+ populations — comparable multi-site FQHC with similar integrated service portfolio.
• PCC Community Wellness Center: Illinois-based FQHC delivering integrated primary care, behavioral health, dental, and pharmacy services across multiple sites serving underserved populations — directly comparable FQHC operating model.
• Heartland Health Centers: Federally Qualified Health Center serving Northern Chicago suburbs and surrounding communities with integrated primary care, dental, and behavioral health — comparable mid-size FQHC operating model in a neighboring region.
• Erie Family Health Centers: Chicago-area FQHC providing comprehensive primary medical, dental, and behavioral health care with sliding fee scale and multiple access points including school-based health — closely aligned FQHC model and scale.
• Near North Health Service Corporation: Chicago FQHC providing primary care, pediatrics, OB/GYN, dental, behavioral health, and pharmacy across multiple sites serving underserved populations — closely comparable FQHC operating structure and service mix.
• Lawndale Christian Health Center: Chicago FQHC offering comprehensive primary care, dental, behavioral health, and pharmacy on a sliding-fee basis across multiple clinic locations — comparable FQHC scale and integrated care model.
• Indiana Health Centers: FQHC operating multiple health center sites across Indiana providing integrated medical, dental, and behavioral health services to underserved populations, with very similar service portfolio and target patient demographics.
• HealthLinc: Indiana-based Federally Qualified Health Center serving Northwest and Northern Indiana with multiple locations, medical/dental/behavioral health services, and similar sliding-fee-scale model — directly comparable geography and service mix.

Broad incumbents

• Family Health Centers of San Diego: Large multi-site FQHC operating one of the most expansive FQHC networks in the U.S., offering medical, dental, behavioral health, and specialty services — broader scale but directly comparable integrated FQHC service model.
• Oak Street Health (CVS Health): Value-based primary care provider serving lower-income and Medicare-eligible adults with integrated care models; now part of CVS Health but historically comparable in its focus on underserved seniors and community-based primary care delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/NorthShoreCenters
• Facebookfacebook.com/northshorehealthcenters
• LinkedInlinkedin.com/company/northshore-health-centers
• Instagraminstagram.com/northshorehealthcenters
• TikToktiktok.com/@northshorehealthcenters

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NorthShore Health Centers