Northumberland Hills Hospital

What Northumberland Hills Hospital does

Northumberland Hills Hospital (NHH) is a public acute-care hospital located at 1000 DePalma Drive in Cobourg, Ontario, operating under Ontario's Public Hospitals Act since opening in October 2003. NHH delivers a broad range of acute, post-acute, outpatient, and diagnostic services — including a 24/7 Emergency Department with on-site heliport, Intensive Care, Medical/Surgical Inpatient, Maternal Child Care, Surgical Services, Integrated Stroke Unit, Inpatient Rehabilitation, Restorative and Palliative Care, plus Ambulatory Care, Cancer/Supportive Care Clinic, Community Mental Health, Satellite Dialysis, and a full Diagnostic Imaging department (MRI, CT, mammography, X-ray, ultrasound, and newly added SPECT-CT). It serves a mixed urban-rural catchment of approximately 67,000 residents across west Northumberland County (Cobourg, Port Hope, Alderville First Nation, Hamilton, Cramahe, and Alnwick/Haldimand townships), handling 40,000+ Emergency Department visits in FY2023-24.

The hospital's technology footprint centers on a shared Clinical Information System with seven Central East Region hospitals, the MyChart Central East Ontario patient portal (launched December 2021) connecting those same partners, PocketHealth for imaging record sharing, a real-time ED Wait Time Dashboard (2025), and PACE virtual health education programming on Zoom. NHH is an active member of Ontario Health (East) and the Ontario Health Team of Northumberland, with the President & CEO serving as Co-Chair of the OHT-N. It employs more than 850 staff plus physicians, midwives, and volunteers, and is supported by the 325+ member NHH Auxiliary. Accreditation Canada awarded NHH 'Exemplary Standing' for 2022-2026.

NHH's revenue model is overwhelmingly government-funded: the Ontario Ministry of Health, through Ontario Health (East), provides operational funding under the Ontario Health Insurance Plan (OHIP) framework, which covers most clinical services. Supplementary, immaterial revenue streams include variable parking fees, Foundation donations, the NHH Auxiliary's retail operations (Little Treasure Shop, Petticoat Lane), TV rentals, and a 24/7 online bill payment system. Distribution is direct-to-patient through the single Cobourg facility, with referrals and care-pathway coordination handled through the Ontario Health Team of Northumberland network and channel partners such as Community Care Northumberland, Ontario Health atHome, and several walk-in and virtual care clinics.

Name

Northumberland Hills Hospital

Legal name

Northumberland Hills Hospital

Website

https://nhh.ca

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Northumberland Hills Hospital is a public acute-care hospital in Cobourg, Ontario, delivering emergency, inpatient, post-acute, outpatient, and diagnostic services to approximately 67,000 residents of west Northumberland County under Ontario's provincially funded healthcare system.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

Ambulatory Health Care Services (621), Outpatient Care Centers (6214), Other Ambulatory Health Care Services (6219)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industries

Subacute Care Facilities (HLAFAFAE), Specialty Palliative Care (e.g., oncology, CHF/COPD, dementia) (HLADAHAJ)

Keywords

• Acute care hospital
• Emergency medical services
• Diagnostic imaging
• Post-acute rehabilitation
• Outpatient healthcare

Headquarters

HQ city

Cobourg

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Ontario Health Insurance Plan (OHIP) Funding: Government-funded healthcare services covered under provincial health insurance. The hospital receives operational funding from the Ontario Ministry of Health through Ontario Health (East).
2. Parking Fees: Variable rate parking fees collected from patients and visitors. All parking fees collected are used to enhance patient care at the hospital.
3. Patient Transportation Services: Transportation services provided through partnerships with Community Care Northumberland and private providers, including fees for service.
4. Foundation Donations: The Northumberland Hills Hospital Foundation raises funds through donations to secure equipment and support patient care improvements.
5. Patient Services Directory: Annual patient services directory published and made available to the community.
6. NHH Auxiliary Operations: The NHH Auxiliary operates retail services including the Little Treasure Shop and Petticoat Lane, contributing to hospital support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels11 records

Core offering

Northumberland Hills Hospital is a public acute care hospital delivering emergency, intensive care, medical/surgical, obstetrical, palliative, rehabilitation, mental health, cancer supportive, dialysis, ambulatory and diagnostic imaging (MRI, CT, mammography, ultrasound, X-ray, SPECT-CT) services to approximately 67,000 residents of west Northumberland County. Post-acute specialty services (restorative care, integrated stroke, inpatient rehabilitation) complement the acute portfolio, and outpatient clinics are delivered through partnerships with regional centres and nearby specialists.

Product overview

Northumberland Hills Hospital (NHH) is a community hospital providing acute, post-acute, outpatient, and diagnostic services to west Northumberland County. The hospital operates as a single facility with multiple clinical departments and patient services. Core clinical services include Emergency Department (open 24/7 with heliport access), Intensive Care, Medical/Surgical Inpatient, Maternal Child Care, Surgical Services, and Palliative Care. Post-acute specialty services include Inpatient Rehabilitation, Integrated Stroke Unit, and Restorative Care. Outpatient services include Ambulatory Care, Cancer/Supportive Care Clinic, Community Mental Health, Dialysis, and Virtual Care. Diagnostic Imaging services include MRI, CT, mammography, X-ray, ultrasound, and SPECT-CT. Patient-facing digital services include MyChart Central East Ontario (patient portal connecting to 7 partner hospitals), PocketHealth (medical imaging records), ED Wait Time Dashboard (real-time wait information), Online Payment System, Guest Wireless Network, and TV Rental Service. The hospital employs over 850 people and serves approximately 67,000 residents in west Northumberland County. NHH is an active member of Ontario Health (East) and the Ontario Health Team of Northumberland.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Department
• Intensive Care Unit
• Medical/Surgical Inpatient Care
• Maternal Child Care
• Surgical Services
• Integrated Stroke Unit
• Inpatient Rehabilitation
• Restorative Care
• Palliative Care
• Ambulatory Care
• Cancer/Supportive Care Clinic
• Community Mental Health
• Dialysis (Satellite)
• Diagnostic Imaging
• Laboratory Services
• MyChart Central East Ontario
• ED Wait Time Dashboard
• Essential Care Partner Pilot Program
• Online Payment System
• Stroke Recovery Clinic

Quantifiable outcome

• 40,000+ Emergency Department patient visits annually (2023-24)
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core and minor.

• MyChart Central East Partner HospitalscoreTechnology or Integration · 3 December 2021MyChart Central East is a shared patient portal connecting seven partner hospitals: Campbellford Memorial Hospital, Haliburton Highland Health Services, Lakeridge Health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network. Patients can access their health information from all participating hospitals through a single portal.
• Ontario Health (East)coreStrategic or Co-development PartnerOntario Health (East) is the regional health authority (formerly Central East Local Health Integration Network). NHH is an active member, receiving operational funding and coordinating care delivery within the regional health system framework.
• Ontario Health Team of NorthumberlandcoreStrategic or Co-development PartnerA collective of health and social service providers, patients, and caregivers working to coordinate integrated care delivery in Northumberland County. NHH President and CEO Susan Walsh serves as Co-Chair. NHH collaborates on strategic planning and community engagement through this partnership.
• Ontario Caregiver OrganizationminorStrategic or Co-development PartnerPartner supporting the Essential Care Partner (ECP) Pilot Program at NHH, which recognizes individuals chosen by patients as integral partners in their care.
• Ontario Health atHomeminorStrategic or Co-development PartnerCoordinates home care services for patients discharged from NHH. Connects patients with community resources and home support services as part of care transition planning.
• Port Hope Walk-in ClinicminorChannel Partner/ Reseller/ DistributorCommunity clinic offering after-hours primary care access. NHH ED recommends this as an alternative for non-emergency health concerns to reduce ED wait times.
• Community Care Northumberland (CCN)minorChannel Partner/ Reseller/ DistributorCCN offers fee-for-service transportation door to door, volunteer drivers, and wheelchair accessible vans for patients requiring transport to medical appointments. NHH refers patients to CCN for transportation assistance.
• Home at Last Program (Central East LHIN)minorStrategic or Co-development PartnerFree transportation and settling service for aging adults and adults with special needs returning home after hospital stay. Partnership between hospitals and community support services. Referral from NHH healthcare team required.
• York Super IDA Pharmacy Walk-in ClinicminorChannel Partner/ Reseller/ DistributorNew walk-in clinic located at 500 Division Street, Cobourg inside York Super Pharmacy. Hours: Monday to Friday 10:00 AM-3:00 PM. NHH ED recommends as alternative for non-emergency health concerns.
• Rural Ontario Medical Program (ROMP)minorChannel Partner/ Reseller/ DistributorNHH participates in ROMP for medical learner placements. Medical students and trainees can apply through ROMP for placement opportunities at NHH.
• Haliburton, Kawartha, Pine Ridge District Health UnitminorStrategic or Co-development PartnerLocal public health unit providing smoking cessation support (Smoke-Free Living sessions) and other health promotion services that complement NHH patient care.
• East Region Virtual Care ClinicminorChannel Partner/ Reseller/ DistributorVirtual care clinic open seven days a week from 1:00 PM-9:00 PM. NHH ED recommends this as an alternative for non-emergency health concerns requiring virtual physician access.
• Colborne Rural Outreach Clinic - Ontario Health Team of NorthumberlandminorChannel Partner/ Reseller/ DistributorNurse Practitioner clinic for those without a local primary care provider or needing temporary support closer to home. Open weekdays 9AM-5PM (closed over lunch).

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Lakeridge Health: Multi-site Durham Region hospital network sharing the same Clinical Information System and MyChart Central East portal as NHH. Comparable as a partner in the same regional health-system integration model, though larger and multi-site.
• Scarborough Health Network: Multi-site Toronto-area hospital network sharing CIS, MyChart Central East, and TEN DI/PACS with NHH. Comparable as a regional integration partner, though larger and operating in a denser urban catchment.
• Ross Memorial Hospital: Community hospital in Lindsay, Ontario, sharing CIS and MyChart Central East with NHH. Closely comparable as a similar-sized Ontario community hospital within the Central East Ontario health region.
• Peterborough Regional Health Centre: Regional acute-care hospital serving Peterborough and surrounding counties; a fellow Central East Region CIS partner and MyChart Central East member. Directly comparable as a similarly sized Ontario community/regional hospital with overlapping catchment.
• Campbellford Memorial Hospital: Small rural community hospital in Trent Hills, Ontario, and a MyChart Central East and Central East Region CIS partner. Comparable as a smaller peer community hospital in the same regional health system.
• Haliburton Highland Health Services: Rural health services organization serving Haliburton County; partner on MyChart Central East and shared CIS. Comparable as a small Ontario community health provider in the same regional network.

Broad incumbents

• Halton Healthcare: Three-site community hospital system in Halton Region, Ontario, providing acute, post-acute, and outpatient services. Comparable as a multi-site Ontario community hospital network with similar service breadth.
• Markham Stouffville Hospital (Oak Valley Health): Two-site community hospital in York Region offering acute, post-acute, and outpatient services. Comparable as an Ontario community hospital of similar scale and service mix.
• Southlake Regional Health Centre: Large regional acute-care hospital in Newmarket, Ontario, serving York Region. Comparable as a similarly sized Ontario regional hospital with comprehensive acute, post-acute, and diagnostic services.
• North York General Hospital: Large community academic hospital in Toronto with comprehensive acute, post-acute, and ambulatory services. Comparable as a similarly sized Ontario community hospital with broad service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NorHillsHosp
• Facebookfacebook.com/northumberlandhillshosp
• LinkedInlinkedin.com/company/6196418

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northumberland Hills Hospital