What Express Glass does

Express Glass (legally Express Glass 24 Hour Pty Ltd) is a privately held Australian glazing services company founded in March 1984 by Keith and Helen Grocott in Oatley, Sydney, and led since 2005 by their son Adrian Grocott as Managing Director. The company operates a national footprint across six Australian metros (Sydney, Melbourne, Brisbane, Perth, Adelaide, and Newcastle) and delivers 24/7/365 emergency building glass repair alongside planned commercial glazing, complex high-rise glazing, aluminium fabrication, special-purpose glazing, energy-efficient insulated glazing, and a suite of professional services covering compliance audits, engineering design, root-cause breakage analysis, standards interpretation, and fair-and-reasonable cost assessments. In-house aluminium fabrication facilities in Sydney, Melbourne, and Brisbane underpin complex and large-format work, supplemented by a proprietary 40-year database of glass types and window makeups used for obsolete product matching on heritage buildings.

Revenue is generated on a project-based unit-pricing model through three primary channels: direct sales to commercial, retail, government/education, and petroleum clients via on-staff project managers; insurance referral flows where Express Glass is an approved repairer for all major Australian insurers through Broker Assist and Assessor Assist programs; and self-serve emergency and small-project bookings via a 24/7 phone line, online portal, and customer login. Customer segments are diversified across strata management, commercial/property management, retail, government/education, petroleum, insurance, and residential, with marquee clients including Scentre Group (Westfield Bondi Junction), Queensland University of Technology, Chadstone Shopping Centre, Knight Frank, Tideways (Dimmeys Clock Tower restoration), and 7-Eleven Pendle Hill.

The competitive position rests on regulatory accreditations (AGWA, ISO-45001, WPCG), ten contractor management pre-qualifications covering CM3, Rapid Global, Pegasus, Avetta, LinkSafe and others, and an unusually long-tenured workforce with at least ten employees holding 20+ years of service. The company employs 51-100 people and operates without disclosed external private equity or venture capital backing; ownership and control remain with the Grocott family.

Name

Express Glass

Legal name

Express Glass 24 Hour Pty Ltd

Website

https://expressglass.com.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

Express Glass is a privately held Australian national glazing services company delivering 24/7/365 emergency glass repair, commercial and complex glazing, and aluminium fabrication across six Australian cities for insurance, strata, commercial, retail, government, and petroleum clients since 1984.

Ownership category

akta.pro rank

Product category

Glass Repair and Glazing Services

NAICS

Glass and Glazing Contractors (23815), Glass and Glazing Contractors (238150), Glass Product Manufacturing Made of Purchased Glass (327215)

SIC

Glass Products, Made Of Purchased Glass (3231)

akta.pro primary industry

Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement) (HSAGAEAD)

akta.pro secondary industries

Window & Door Glass Replacement (IGU/Pane Only) (HSAPAJAE), Fire-Rated Glass & Glazing Assemblies (IMADAHAH), Specialty Glazing (Acoustic, Blast, Bullet-Resistant, Smart/Electrochromic) (IMADAHAL), Insulating Glass Units (IGUs) & Double/Triple Glazing (IMADAHAC), Skylights, Roof Glazing & Glass Roofing Systems (IMADAHAK), Interior Glazing & Glass Partitions (IMAFANAK)

Keywords

• Emergency glass repair
• Commercial glazing services
• Aluminium fabrication
• Window replacement services
• Professional glazing consulting

Headquarters

HQ city

Alexandria

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Emergency Glass Repair Services: 24/7/365 emergency building glass repairs and replacement services across Australia. Revenue from service calls, materials, and labour.
2. Glazing Services: Commercial glazing, aluminium fabrication, window and door replacements, special purpose glazing, energy efficiency upgrades. Project-based revenue for larger installations.
3. Professional Services: Compliance audits, standards interpretation, technical advice, project management, cost assessments. Consulting and advisory services for building managers and property professionals.
4. Insurance Services: Preferred supplier to major insurance companies. Supporting Broker Assist and Assessor Assist programs. Revenue from insurance-covered repairs and replacements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Express Glass provides 24/7/365 emergency building glass repair and replacement services across Australia, supplemented by commercial glazing, aluminium fabrication, window and door replacements and servicing, special purpose glazing, and energy efficiency upgrades. It complements physical glazing services with professional advisory offerings including project management, engineered solutions, compliance audits, standards interpretation, root cause/breakage analysis, window safety audits, fair and reasonable cost assessments, and obsolete product matching, delivered through a national network of prequalified glaziers backed by in-house fabrication facilities in Sydney, Melbourne, and Brisbane.

Product overview

Express Glass is a national Australian glazing services company offering a comprehensive portfolio of glass repair, replacement, and installation services. The core offering consists of glazing services (commercial glazing, complex glazing, energy efficiency and insulated glazing, special purpose glazing, aluminum fabrication, window and door replacements and servicing, shower screens/mirrors/pet doors, window tinting/films) complemented by professional services (project management, standards interpretation, engineered solutions, root cause analysis, compliance audits, window safety audits, cost assessments, product matching, and technical advice). The company also provides online self-service tools. Services are delivered through a national network of prequalified glaziers with in-house manufacturing facilities in Sydney, Melbourne, and Brisbane, and on-staff project managers managing large scale projects. The company serves sectors including strata, commercial, retail, government/education, petroleum, and insurance.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Glazing 24/7/365 Australia-wide commercial glazing services including design, installation, repair and maintenance of commercial glass projects with experienced management team support. Targeted at building managers and property professionals.
• Complex Glazing Difficult access, high-rise and large format glazing solutions with creative and efficient work methods developed over four decades of experience.
• Energy Efficiency and Insulated Glazing Window refurbishments, glazing upgrades, and insulated glazing (single, double glazed, IGUs) to reduce CO2 emissions and improve energy efficiency for heating and cooling.
• Special Purpose Glazing Security glazing including bandit, bullet, and bomb blast resistant options; trafficable floor and roof glazing; structural frameless barriers; soundproof glazing; and switchable privacy glass.
• Aluminium Fabrication Commercial aluminium fabrication including shopfronts, doors, windows, air grills, and commercial facades with in-house facilities in Sydney, Melbourne and Brisbane.
• Complete Window and Door Replacements Full window and door replacement services with special techniques for minimising disruption to surrounding surfaces and coordination of peripheral trades.
• Window and Door Servicing Repairs and maintenance of door, window frames and hardware including rollers, handles, locks, sash cords, spirals, door closers, and window safety devices.
• Shower Screens, Mirrors and Pet Doors Full suite of shower screen and mirror options for commercial and residential properties from standard sizes to bespoke architectural designs, processed in-house.
• Window Tinting / Films Window films for energy efficiency, solar control, security, safety and privacy including safety film, anti-graffiti film, and security film with 10-year warranty.
• Project Management Qualified on-staff project managers in Sydney, Melbourne and Brisbane managing large scale projects and complex work from start to finish with compliance and permit coordination.
• Standards Interpretation Expert interpretation of Australian Standards relating to glass, windows and doors as an AGWA Accredited Company.
• Engineered Solutions In-house engineers calculate, design and specify fit-for-purpose glass and aluminium products with detailed specifications and test plans.
• Root Cause / Breakage Analysis Assessment and reporting on root causation of glass breakage to avoid recurrence and establish liability.
• Compliance Audits Audit services including detailed findings reports and quotes for upgrade work to ensure glazing meets current building codes.
• Window Safety Audits Inspection and audit service for ongoing compliance with NSW Window Safety Legislation including fixed price installations of missing or damaged devices.
• Fair and Reasonable Cost Assessments Assessment of glass claims providing insight on reasonableness of charges using industry average pricing model for insurers and assessors.
• Coated Glass / Obsolete Product Matching Database of glass types and window makeups with relationships with overseas manufacturers to procure finishes no longer available in Australia.
• Technical Advice Highly experienced, trained and accredited team providing technical building glass-related advice with almost four decades of practical know-how.
• Online Services Suite of digital and self-serve options including online bookings, job status updates, customer portal login, and mailing list for industry updates.
• Emergency Glass Replacement 24/7/365 Australia-wide emergency building glass repairs with rapid response service, delivered via a national network of prequalified glaziers.

Named customers9 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• CM3coreOthersContractor management provider for petroleum sector. Express Glass is prequalified by CM3 as part of meeting strict petroleum client compliance requirements.
• Rapid GlobalcoreOthersContractor management provider. Express Glass prequalified for contractor compliance across petroleum, government, commercial sectors.
• BeaconcoreOthersContractor management provider. Part of Express Glass's prequalification network for client compliance.
• GreencapcoreOthersContractor management provider. Pre-qualification partner for petroleum and commercial clients.
• SassicoreOthersContractor management provider. Pre-qualified contractor status for petroleum sector compliance.
• PegasuscoreOthersContractor management provider. Pre-qualification for petroleum, government, commercial projects.
• LinkSafecoreOthersContractor management provider. Pre-qualification partner for petroleum sector compliance.
• EbixcoreOthersTrades monitoring provider. Pre-qualified contractor through Ebix for petroleum sector compliance.
• AvettacoreOthersGlobal contractor management provider. Pre-qualification for petroleum, government, commercial client compliance.
• WPCGcoreOthersWorkplace Painters and Coaters Group. WPCG accredited glaziers for petroleum sector compliance. Express Glass has Australia's largest network of WPCG accredited glaziers.
• Ingrams Time SystemsminorImplementation/ SI/ Consulting PartnerMelbourne horologist company restoring, servicing and maintaining tower clocks since 1890. Engaged for Dimmeys Clock Tower project to disassemble, remove and reassemble clock hands and mechanism.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Glass Doctor: US-based franchise system providing residential, commercial, and automotive glass repair and replacement with 24/7 emergency service — directly comparable operating model (franchise/network of glaziers, emergency response, insurance channel) to Express Glass's national network.
• Australian Glass Group: Australian glass manufacturer and processor in Hobart, Tasmania — already a partner of Express Glass for custom CNC glass cutting; competes in custom architectural and specialty glass fabrication for commercial projects.
• Novus Glass: International franchise network specializing in windshield and flat glass repair and replacement with insurance-approved repairer programs — comparable business model to Express Glass's emergency repair service with insurance channel and national subcontractor network.
• National Glass (National Glass & Mirror): Australian commercial glass and glazing contractor delivering fabrication, installation, and replacement services — comparable as a national-scale commercial glazier competing for the same commercial property and construction customers.
• Ayrton Glass: Australian glass repair and replacement specialist offering emergency glazing services — directly competes in the same emergency glass repair segment with comparable trade and strata customer base.
• O'Brien Glass Industries: Australia's largest network of glaziers providing 24/7 emergency glass repair, replacement, and installation services across residential, commercial, and automotive segments — directly comparable as a national emergency glass specialist with similar insurance and retail relationships.

Emerging players

• Cool or Cosy: Australian specialist in secondary glazing and energy-efficiency window retrofits for heritage and residential buildings — competes with Express Glass's energy efficiency / insulated glazing service line and targets the same strata and homeowner customers.

Broad incumbents

• Viridian Glass: One of Australia's largest glass manufacturers and suppliers offering float glass, IGUs, and architectural glazing products — overlaps with Express Glass on commercial glazing, IGU retrofits, and aluminum fabrication but operates at a broader, upstream scale including manufacturing.
• Stegbar (NSW Glass Group): Established Australian manufacturer and installer of windows, doors, splashbacks, and shower screens with national retail and trade presence — overlaps with Express Glass on residential window/door replacement, shower screens, and aluminum fabrication.

Others

• AGC Glass Australia: Global flat glass manufacturer and supplier with Australian operations supplying IGUs, laminated, and specialty architectural glass — adjacent as an upstream supplier whose products Express Glass purchases and fabricates into finished installations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/Expressglass3
• Facebookm.facebook.com/104773168568863
• LinkedInlinkedin.com/company/express-glass
• Instagraminstagram.com/expressglassaustralia24hours
• Xx.com/expressglassau

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Express Glass