On Hold Marketing Works
On Hold Marketing Works is a family-owned Houston audio-branding studio, founded in 1997, that produces custom on-hold messaging, auto attendant greetings, and hold music for SMB and Fortune 500 phone systems across thousands of US and international locations.
- Company typePrivate
- Founded1997
- HeadquartersHouston, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What On Hold Marketing Works does
On Hold Marketing Works is a Houston, Texas-based, family-owned audio branding company founded in 1997 by Jack Younger. It produces custom on-hold messaging, auto attendant and IVR greetings, voicemail and after-hours recordings, and curated hold music for business telephone systems. Its production capability is built around an in-house audio studio that pairs a roster of 20+ professional voice-over artists (including specialty accents such as British, Australian, and child voices) with a 13-genre music library (Pop, Easy Listening, Corporate, Acoustic, World, Country, Jazz & Piano, Rock, New Age & Spa, Classical, Oldies, Patriotic, Holiday) to deliver branded caller experiences for SMB and enterprise clients.
The company operates a hybrid revenue model: a recurring subscription stream for on-hold message production with regular updates for promotions and seasonal changes, alongside one-time production fees for phone greetings, IVR prompts, and voicemail recordings. Pricing is not publicly disclosed but is gated behind a free no-obligation 1-minute custom demo delivered within 48 hours, with no credit card required. Its customer base spans small and medium businesses (the primary segment, spanning dental, automotive, pest control, healthcare, and other SMB verticals) and select Fortune 500 enterprises; the company claims to serve thousands of locations across the US and internationally, anchored by a 20+ year relationship with its first client.
Distribution is a hybrid direct-sales motion: inside sales responding to website demo requests within one to two hours, plus outbound Business Development Representatives making 15-20 cold calls daily and presenting in person or by phone. Marketing channels include blog content, Twitter, Facebook, and LinkedIn, with the free custom demo as the primary lead magnet. The leadership team is a Dad-Daughter duo - founder/President Jack Younger and Vice President Cristina Stacy (joined approximately five years ago). The company has no external funding, no patents, no AI capabilities, and no disclosed technology integrations beyond GoDaddy website hosting.
On Hold Marketing Works firmographics
Firmographics- Name
- On Hold Marketing Works
- Legal name
- On Hold Marketing Works
- Website
- https://onholdmarketingworks.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- On Hold Marketing Works is a family-owned Houston audio-branding studio, founded in 1997, that produces custom on-hold messaging, auto attendant greetings, and hold music for SMB and Fortune 500 phone systems across thousands of US and international locations.
- Ownership category
- akta.pro rank
On Hold Marketing Works industry classification
Industry- Product category
- Audio Branding Services
- NAICS
- Advertising Agencies (541810)
- SIC
- Services-Advertising Agencies (7311)
- akta.pro primary industry
- Call Center/Telemarketing & Outbound Customer Engagement (MPAAAIAN)
- akta.pro secondary industry
- Loyalty, Rewards & Retention Platforms (BPAFAFAH)
Keywords
Where On Hold Marketing Works is headquartered
LocationHeadquarters
- HQ city
- Houston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
On Hold Marketing Works business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- On Hold Messaging Services: Custom on-hold message production with script writing, voice talent recording, and music mixing. Recurring service model with regular message updates for promotions, holidays, and business changes.
- Phone System Greetings: Auto attendant, IVR, voicemail, and after-hours greeting recordings. One-time production with potential for updates.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Custom On-Hold Message Demo - Free |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
On Hold Marketing Works product offering
Product offeringCore offering
On Hold Marketing Works produces custom on-hold messaging and audio branding content for business phone systems. Services include custom-written scripts voiced by professional talent and mixed with hold music, plus auto attendant, IVR, voicemail, and after-hours greetings. Output is delivered as recurring on-hold message updates and one-time phone greeting recordings for SMBs through Fortune 500 clients.
Product overview
On Hold Marketing Works offers a unified audio branding platform centered on on-hold messaging and phone greeting services. The core offering consists of On Hold Messaging (custom professionally voiced advertisements mixed with music), Music On Hold (a library of 13 music genres), Auto Attendant/Phone Greetings (IVR, voicemail, and after-hours recordings), and Voice Talent Services (20+ voice artists including specialty accents). These products integrate together as a complete audio branding solution, where custom messages are voiced by professional talent and paired with appropriate hold music to create branded caller experiences for business phone systems.
Differentiator
Problem solved
Functional benefit
Products and services
- On Hold Messaging Custom on-hold messaging service providing professionally voiced advertisements and information played to callers while they wait on the phone. Scripts are written specifically for each business, recorded by award-winning voice talent, and mixed with hold music in the company's production studio.
- Music On Hold Licensed hold music library covering 13 genres: Pop, Easy Listening, Corporate, Acoustic, World, Country, Jazz & Piano, Rock, New Age & Spa, Classical, Oldies, Patriotic, and Holiday music, supplied for business phone systems.
- Auto Attendant / Phone Greetings Professionally voiced auto attendant greetings, IVR prompts, voicemail recordings, and after-hours messages for business phone systems, produced as one-time recordings with optional updates.
- Voice Talent Services
Quantifiable outcome
- 70% of callers who wait in silence will hang up within 60 seconds
Companies that use On Hold Marketing Works
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
On Hold Marketing Works technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
On Hold Marketing Works partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Experience Marketing Association (formerly On Hold Messaging Association)coreJack Younger was a past Board Member of the On Hold Messaging Association (now the Experience Marketing Association). This involvement has helped shape and improve the future of the on-hold messaging and music industry, demonstrating leadership and industry influence.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
On Hold Marketing Works competitors and assessment
Company assessmentDirect peers
- HoldCom: Long-standing on-hold messaging and audio branding agency producing custom on-hold announcements, voice prompts, music on hold, and IVR recordings for SMB and enterprise clients — directly comparable offering and target customer base.
- Marketing Messages: One of the largest U.S. on-hold messaging and audio branding specialists, offering custom scripts, voice talent, music on hold, and IVR/auto attendant productions for business phone systems — the closest like-for-like competitor to On Hold Marketing Works.
- Phone On Hold Marketing: Specialist provider of on-hold messaging, voice talent, music, and auto attendant productions with a similar SMB-to-enterprise focus and custom-scripted production model.
- Eloquent Audio Productions: Boutique on-hold messaging and voice prompt production studio serving business phone systems, overlapping directly with On Hold Marketing Works' core services.
- Message on Hold: Voice talent and on-hold messaging company producing customized on-hold programs, music, and phone greetings for business phone systems across verticals.
- Captus Media: Audio branding and on-hold messaging producer offering voice talent, custom scripts, music on hold, and IVR prompts for multi-location and SMB customers.
- Results on Hold: On-hold messaging provider offering customized scripts, voice-over productions, music licensing, and IVR/auto attendant greetings targeted at SMBs.
- Audio Images Corporation: Long-running message-on-hold and audio marketing agency providing custom voice, music on hold, and phone prompt productions for business clients nationwide.
Emerging players
- Voice123: Online voice-over marketplace where businesses can directly hire voice talent and produce phone system audio. Represents a partial-disintermediation threat/adjacent capability to On Hold Marketing Works' custom-script-plus-voice-talent service.
Others
- Music Concierge: Background and on-hold music programming provider for retail, hospitality, and commercial environments. Comparable in the music-on-hold leg of On Hold Marketing Works' product stack and a natural partner/competitor in that slice.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
On Hold Marketing Works social profiles
Digital presenceOn Hold Marketing Works financial estimates
Financial estimateRevenue estimate
Valuation estimate
On Hold Marketing Works leadership team
Management profileNumber of profiles
Profiles2 records
On Hold Marketing Works funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
On Hold Marketing Works M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about On Hold Marketing Works
What does On Hold Marketing Works do?
On Hold Marketing Works produces custom on-hold messaging and audio branding content for business phone systems. Services include custom-written scripts voiced by professional talent and mixed with hold music, plus auto attendant, IVR, voicemail, and after-hours greetings. Output is delivered as recurring on-hold message updates and one-time phone greeting recordings for SMBs through Fortune 500 clients.
Is On Hold Marketing Works a public or private company?
On Hold Marketing Works is a private company. It is classified as family owned and is currently operating.
When was On Hold Marketing Works founded?
On Hold Marketing Works was founded in 1997. It employs 11 to 50 people.
Where is On Hold Marketing Works based?
On Hold Marketing Works is headquartered in Houston, United States, in the North America region.
How does On Hold Marketing Works make money?
Two revenue lines are on record. On Hold Messaging Services are the primary driver. The others are phone System Greetings.
Who are On Hold Marketing Works's main competitors?
Direct peers on record are HoldCom, Marketing Messages, Phone On Hold Marketing, Eloquent Audio Productions, Message on Hold, Captus Media, Results on Hold and Audio Images Corporation. Voice123 is listed as an emerging player. Music Concierge is listed as an others.
Does On Hold Marketing Works have an API?
No public API is recorded for On Hold Marketing Works.
What industry is On Hold Marketing Works in?
On Hold Marketing Works's product category is Audio Branding Services. Its primary akta.pro industry code is MPAAAIAN, Call Center/Telemarketing & Outbound Customer Engagement, with a secondary code of BPAFAFAH, Loyalty, Rewards & Retention Platforms. Its NAICS code is 541810 and its SIC code is 7311.