The Results Companies
The Results Companies (d/b/a ResultsCX) is a privately held customer experience management provider founded in 1990, serving 165+ global enterprise brands across Healthcare, Telecom, Retail, BFS, and Technology verticals with AI-enabled managed CX services and proprietary software delivered through 26,000+ employees in eight countries.
- Company typePrivate
- Founded1990
- HeadquartersFort Lauderdale, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What The Results Companies does
The Results Companies, operating commercially as ResultsCX, is a privately held Customer Experience (CX) management services provider founded in 1990 and headquartered in Fort Lauderdale, Florida. The company delivers managed CX solutions to 165+ global enterprise brands across six primary verticals — Healthcare, Telecom & Media, Retail & E-commerce, Technology, Banking/Financial Services & Insurance, and Utilities. Service delivery is organized around three business-outcome pillars (Revenue Acceleration, Cost Optimization, and Enhanced Experience) and supported by 26,000+ employees across nine delivery geographies: the United States, Honduras, Mexico, Philippines, India, Bulgaria, the United Kingdom, Ireland, and South Africa, with a work-from-home option. The revenue model is enterprise managed services, sold through direct field sales teams to large global brands via custom multi-year contracts; specific pricing is not publicly disclosed.
The company's technology stack centers on the proprietary SupportPredict AI suite (Genius for predictive support, a Self Learning Knowledgebase, Agent AI, and Self Service & Bots), complemented by IntelliAgent for workforce optimization, NPS Predictor, Speech Analytics, AI Operations & Bots, Omnichannel CX, Social Experience Management, and the recently launched Complaints360 platform for regulated organizations. AI capabilities span natural language processing, predictive analytics, process automation, knowledge retrieval, and generative AI, layered on top of human-delivered service. The platform-plus-services model is complemented by dedicated analytics and consulting offerings (speech analytics, customer journey mapping, business process optimization) and a specialized Healthcare CX service line covering member engagement, care management, CMS Stars optimization, claims, and risk & compliance.
The company is led by founder/Chairman Robert Rapp and CFO Don Norsworthy, and positions itself as a purpose-led, people-first organization. It is certified as a Great Place to Work across all eight delivery countries, has been recognized by Everest Group as a Leader in the 2026 Healthcare CXM PEAK Matrix and a Major Contender in the CXM Services PEAK Matrix for three consecutive years, and was named Overall Winner in the 2026 Fortress Cybersecurity Awards. The company has executed two disclosed acquisitions (Corporate Call Center in 2016, USA800 in 2017) and is privately held with no disclosed parent, private equity sponsor, or institutional investor.
The Results Companies firmographics
Firmographics- Name
- The Results Companies
- Legal name
- ResultsCX
- Website
- http://www.theresultscompanies.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- The Results Companies (d/b/a ResultsCX) is a privately held customer experience management provider founded in 1990, serving 165+ global enterprise brands across Healthcare, Telecom, Retail, BFS, and Technology verticals with AI-enabled managed CX services and proprietary software delivered through 26,000+ employees in eight countries.
- Ownership category
- akta.pro rank
The Results Companies industry classification
Industry- Product category
- Customer Experience Management Services
- NAICS
- Telephone Call Centers (56142), Management Consulting Services (54161), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), Customer Experience (CX) & Journey Strategy (MPAAAFAI)
Keywords
Where The Results Companies is headquartered
LocationHeadquarters
- HQ city
- Fort Lauderdale
- HQ country
- United States
- HQ region
- North America
Offices10 records
Markets served
The Results Companies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- CX Solutions and Services: ResultsCX provides customer experience solutions to global brands, generating revenue through service contracts with enterprise clients. The company blends skilled people with industry-specific processes and advanced technologies to deliver measurable business outcomes across revenue acceleration, cost optimization, and enhanced customer experience.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
The Results Companies product offering
Product offeringCore offering
The Results Companies (operating as ResultsCX) is a global Customer Experience Management (CXM) services provider that delivers outsourced contact center, digital CX, and back-office support to enterprise brands. It blends skilled people with industry-specific processes and AI-powered technology (including the SupportPredict suite, IntelliAgent, and Speech Analytics) to deliver measurable business outcomes across revenue acceleration, cost optimization, and enhanced customer experience. The company serves 165+ global brands across healthcare, telecom & media, retail, technology, banking/financial services, and insurance through delivery centers in the US, Latin America, EMEA, and Asia Pacific.
Product overview
ResultsCX is a digital customer experience solutions provider operating a platform-plus-services model. The company offers a comprehensive portfolio of CX services organized around three pillars: Revenue Acceleration (Sales Acceleration, LTV Maximization), Cost Optimization (IntelliAgent, Workforce Management, AI & Data Ops), and Enhanced Experience (NPS Predictor, Churn Reduction, FCR Booster). Core service lines include Digital CX with the AI-powered SupportPredict suite (Genius, Self Learning Knowledgebase, Agent AI, Self Service & Bots), Resolution-Centered CX (Customer Care, Technical Support, Billing & Collections), Analytics & Consulting (Speech Analytics, Business Transformation), and specialized Healthcare CX services. The company also offers Complaints360 as a standalone product for regulated organizations. Services are delivered globally across 165+ brands through a multi-geography footprint spanning the US, Latin America, EMEA, and Asia.
Differentiator
Problem solved
Functional benefit
Brands
- SupportPredict: AI-powered customer support platform including Genius, Self Learning Knowledgebase, Agent AI, and Self Service & Bots modules
- IntelliAgent
- Complaints360
Products and services
- Digital CX Core digital customer experience services combining Omnichannel CX, AI Operations & Bots, Social Experience Management, and the SupportPredict AI suite (Genius, Self Learning Knowledgebase, Agent AI, Self Service & Bots) for enterprise clients.
- Resolution-Centered CX Customer service operations including Customer Acquisition, Customer Care & Retention, Account Management, Complaints Management, Technical Support, Billing & Collections, and Back Office Processing.
- Analytics & Consulting Data-driven consulting services including Data Visualization, Advanced Analytics, Speech Analytics, Business Process Optimization, Business Transformation, and Customer Journey Mapping for enterprise clients.
- Healthcare CX Specialized healthcare customer experience services for payers and providers, including Member Onboarding, Member Engagement, Network Engagement, Care Management, Claims Management, Risk & Compliance, CMS Stars optimization, and Patient Access.
- Complaints360 A comprehensive complaints management solution for regulated organizations that helps improve complaint outcomes and operational excellence.
- Revenue Acceleration Solutions focused on revenue growth including Sales Acceleration and LTV Maximization to drive sales through omnichannel engagement and analytics.
- Cost Optimization Cost optimization services including IntelliAgent, Workforce Management, Process Consulting & Excellence, AI & Data Ops, Performance Analytics, and Agent Health & Wellness.
- Enhanced Experience Experience enhancement solutions including Omnichannel & Intelligent Steering, NPS Predictor, Churn Reduction, and FCR Booster to integrate digital and voice engagement.
- Proxy Voting Services Proxy voting and shareholder engagement services for solicitors and infrastructure & operations providers.
Quantifiable outcome
- Streaming media brand achieved cost savings and reduced AHT by 12%
- +2 more outcomes
Companies that use The Results Companies
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles6 records
The Results Companies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature11 records
The Results Companies partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Technology PartnerscoreResultsCX maintains partnerships with technology providers for AI, analytics, cloud infrastructure, and customer experience platforms. The company lists Technology Partners on its website though specific partner names are not detailed in the provided content.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
The Results Companies competitors and assessment
Company assessmentDirect peers
- Alorica: Privately-held CX solutions provider with global delivery capabilities across multiple verticals including healthcare, financial services, and retail — direct competitor for enterprise CX outsourcing contracts.
- TTEC Holdings: Customer experience technology and services company combining AI-enabled CX platform with global contact center delivery — directly comparable hybrid platform-plus-services model with similar enterprise target market.
- Concentrix: Major CX and digital solutions provider with deep vertical specializations (including healthcare, BFS, technology) — closely comparable to ResultsCX across service offerings, verticals, and global delivery model.
- Foundever: Formed from merger of Sitel and IBEX, Foundever is a global CX outsourcing leader serving enterprise clients across multiple verticals — directly competitive with ResultsCX in contact center operations and CX transformation.
- Sutherland Global: Digital transformation and CX services company with global delivery footprint — closely comparable across omnichannel contact center, AI-enabled operations, and vertical specialization in healthcare, BFS, and telecom.
- Teleperformance: Largest global CX/BPO outsourcer serving enterprise clients across healthcare, telecom, retail, and BFS — directly comparable omnichannel contact center model with global delivery footprint.
- TaskUs: Digital outsourcing provider specializing in CX, content moderation, and trust & safety — comparable enterprise customer base with emphasis on technology-enabled delivery and similar vertical mix.
Broad incumbents
- Conduent: Business process services and solutions provider with significant CX, healthcare, and BFS practices — broader incumbent with overlapping capabilities though less specialized than ResultsCX's pure-play CX focus.
- Genpact: Global professional services firm with extensive CX, digital operations, and analytics practices — competes with ResultsCX's Analytics & Consulting and healthcare CXM offerings as part of a broader transformation portfolio.
- Cognizant: Large IT and digital services firm with a significant CX, healthcare, and BFS practice — broader incumbent that competes for enterprise CX transformation deals though not a pure-play contact center outsourcer.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
The Results Companies social profiles
Digital presenceThe Results Companies compliance and trust
Trust signalCompliance5 records
The Results Companies financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Results Companies leadership team
Management profileNumber of profiles
Profiles2 records
The Results Companies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Results Companies M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Results Companies
What does The Results Companies do?
The Results Companies (operating as ResultsCX) is a global Customer Experience Management (CXM) services provider that delivers outsourced contact center, digital CX, and back-office support to enterprise brands. It blends skilled people with industry-specific processes and AI-powered technology (including the SupportPredict suite, IntelliAgent, and Speech Analytics) to deliver measurable business outcomes across revenue acceleration, cost optimization, and enhanced customer experience. The company serves 165+ global brands across healthcare, telecom & media, retail, technology, banking/financial services, and insurance through delivery centers in the US, Latin America, EMEA, and Asia Pacific.
Is The Results Companies a public or private company?
The Results Companies is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The Results Companies founded?
The Results Companies was founded in 1990. It employs 5,001 to 10,000 people.
Where is The Results Companies based?
The Results Companies is headquartered in Fort Lauderdale, United States, in the North America region.
How does The Results Companies make money?
One revenue line is on record: CX Solutions and Services.
Who are The Results Companies's main competitors?
Direct peers on record are Alorica, TTEC Holdings, Concentrix, Foundever, Sutherland Global, Teleperformance and TaskUs. Broad incumbents are Conduent, Genpact and Cognizant.
Does The Results Companies have an API?
No public API is recorded for The Results Companies.
What industry is The Results Companies in?
The Results Companies's product category is Customer Experience Management Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations. Its NAICS code is 56142 and its SIC code is 7370.