NDSP Plan Managers
NDSP Plan Managers is an Australian NDIS-registered plan management provider that processes invoices, claims, and provider payments on behalf of NDIS participants across all states and territories, funded through NDIA plan management fees.
- Company typePrivate
- Founded2017
- HeadquartersWayville, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What NDSP Plan Managers does
NDSP Plan Managers (legal entity: National Disability Support Partners Pty Limited; also operating under the My Plan Manager Group (MPMG) trade name) is an Australian NDIS-registered plan management provider headquartered in Wayville, South Australia, with stated national coverage across all eight states and territories. Founded in 2017 and employing 101–250 staff, NDSP delivers the financial administration function of NDIS plans on behalf of participants: receiving and recording provider invoices, checking NDIS compliance, claiming funds through the NDIS Portal twice daily, paying providers, and issuing monthly statements. The service is free to participants whose plans include 'Improved Life Choices' funding, with the NDIA covering all plan management fees; this represents a fully government-funded, recurring revenue model tied to participant enrollment and claim volume.
NDSP's technology stack centers on the Nappa participant portal — a mobile-friendly, passwordless, 24/7 budget tracking interface — supported by an invoice processing system that batches claims to the NDIA twice daily, and a communication logging platform that captures all client interactions with reference numbers for continuity across a team-based service model. Data is stored in Australia, with permitted third-party access in India, New Zealand, the Philippines, and the United States under disclosure agreements.
The go-to-market is a hybrid direct-to-consumer and community-led model: participants self-onboard online in roughly three minutes or by phone (1800 63 63 77), while a parallel channel of Support Coordinator and Local Area Coordinator referrals, together with community partnerships (Paralympics Australia, Disability Sports Australia, Determined2), drives demand generation. NDSP holds NDIS registration 4050019899 and is subject to NDIS Quality and Safeguards Commission oversight, NDIS Practice Standards, worker screening, and incident-reporting obligations. Customer segments include NDIS participants (primary), Support Coordinators, and NDIS service providers; pricing is uniformly free at the participant level, monetized exclusively through NDIA-funded plan management fees.
NDSP Plan Managers firmographics
Firmographics- Name
- NDSP Plan Managers
- Legal name
- National Disability Support Partners Pty Limited
- Website
- https://ndsp.com.au
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- NDSP Plan Managers is an Australian NDIS-registered plan management provider that processes invoices, claims, and provider payments on behalf of NDIS participants across all states and territories, funded through NDIA plan management fees.
- Ownership category
- akta.pro rank
NDSP Plan Managers industry classification
Industry- Product category
- NDIS Plan Management
- NAICS
- Health and Welfare Funds (525120), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Hospital & Medical Service Plans (6324)
- akta.pro primary industry
- Managed Care Entity Administration for Medicaid (MCO/PHP/PIHP/PAHP) (HLAEAEAJ)
- akta.pro secondary industry
- Group HMO Plans (FSAIAFAK)
Keywords
Where NDSP Plan Managers is headquartered
LocationHeadquarters
- HQ city
- Wayville
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
NDSP Plan Managers business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- NDIS Plan Management Funding: NDSP is a registered NDIS provider that receives payment for plan management services through the National Disability Insurance Agency (NDIA). When participants have 'Improved Life Choices' included in their NDIS plan, the NDIA completely covers NDSP's plan management fees at no cost to the participant. This is a government-funded recurring revenue model based on participant enrollment and plan management activities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free Plan Management for Eligible NDIS Participants |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
NDSP Plan Managers product offering
Product offeringCore offering
NDSP Plan Managers is a registered NDIS plan management provider that administers NDIS plan funding on behalf of participants across Australia. Core services include receiving and processing provider invoices, checking NDIS pricing and compliance, claiming funds from the NDIA, paying providers, and providing real-time budget visibility and monthly statements to participants via the Nappa portal.
Product overview
NDSP Plan Managers is a registered NDIS Plan Management provider offering a unified service platform centered on Plan Management Services as the core product. The service portfolio includes the Nappa Portal for real-time budget tracking, the Provider Finder for locating service providers, Invoice Tracker for invoice management, and the Participant Toolbox as a resource center. These products work together to provide comprehensive financial management of NDIS plans, from invoice processing and claims submission to budget visibility and provider connections, all accessible through their online portal and mobile-friendly tools.
Differentiator
Problem solved
Functional benefit
Brands
- NAPPA: Participant portal for NDIS budget tracking and real-time access to plan information.
Products and services
- Plan Management Services Core registered NDIS plan management service that receives and records provider invoices, checks compliance with NDIS codes and pricing, claims funds through the NDIS Portal, pays providers on behalf of participants, and delivers monthly budget statements. Provided at no cost to participants whose plans include 'Improved Life Choices' funding.
- Nappa Portal Participant-facing online portal providing real-time NDIS budget tracking and spending visibility, accessible 24/7 on any device with cyber-safe passwordless login. Participants can view budget allocations, track spending, and access provider invoices and payment history.
- Provider Finder Search tool enabling Support Coordinators and participants to find NDIS service providers by postcode and search radius across Australia.
- Invoice Tracker Online tool for tracking provider invoices and payment status in real-time.
- Get Active, Stay Involved! Free interactive ebook developed in partnership with Paralympics Australia, containing real stories, tips, and helpful links to help people with disability get started in sport.
Quantifiable outcome
- Average phone response time of 75 seconds or less during business hours
- +3 more outcomes
Companies that use NDSP Plan Managers
Customer profileSegments3 records
Ideal customer profiles3 records
NDSP Plan Managers technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
NDSP Plan Managers partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Paralympics AustraliacoreNDSP partners with Paralympics Australia to promote adaptive sports and physical activity among NDIS participants. Together they created 'Get Active, Stay Involved!', a free interactive guide filled with real stories, tips, and resources to help people with disability get started in sport. NDSP also sponsors Paralympics Australia events and initiatives.
- Disability Sports AustraliaminorNDSP supports Disability Sports Australia events including grassroots programs like Hills Abilities Unleashed Kids. The partnership focuses on promoting inclusive sports opportunities for children and young people with disability.
- Determined2minorNDSP's Community Engagement & Partnerships manager participated in Determined2's immersion therapy program as part of a 'Give it a Go FUNdRaiser' initiative. Determined2 provides water-based therapy for people with disability, which may be funded through NDIS 'Improved Daily Living' budgets.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
NDSP Plan Managers competitors and assessment
Company assessmentDirect peers
- Plan Partners: One of Australia's largest dedicated NDIS plan management providers, offering invoice processing, provider payments, and budget tracking to NDIS participants nationally — directly comparable service model, target customer, and NDIA-funded revenue structure to NDSP.
- Honcho: NDIS plan management fintech that combines NDIA-funded plan management with a participant-facing app for budget tracking and provider payments; directly overlaps NDSP's service offering and target segment.
- AIIM (Australian Independent Insurance Management): Plan management and claims administration provider for NDIS participants; operates a similar invoice-to-payment workflow funded through the NDIA and competes for the same participant cohort.
- My Plan Manager: Specialist NDIS plan management provider operating under the same MPMG group referenced in NDSP's DBAs; serves participants Australia-wide with comparable invoice processing, claims submission, and portal-based budget visibility.
- Leap in!: NDIS-registered plan manager providing financial administration, budget tracking, and provider payments to participants across Australia; competes head-to-head with NDSP for the same NDIA-funded 'Improved Life Choices' participants.
- Person Centred Care Plan Management: Smaller NDIS-registered plan manager delivering financial administration, invoice processing, and budget tracking; competes in the same NDIA-funded segment as NDSP, primarily at regional and participant-referral level.
- Start Smart (formerly Coach My Plan): NDIS-registered plan management provider offering invoice processing, provider payments, and budget support to participants Australia-wide — comparable service model and customer base to NDSP.
- Wincann Plan Management: NDIS plan management provider handling invoice processing, claims and budget administration for participants; operates with a similar NDIA-paid model and participant-focused value proposition as NDSP.
Broad incumbents
- Bupa Australia: Major Australian health insurer with established capability in claims, provider payments and member-facing digital portals; an adjacent broad incumbent whose administration capabilities overlap functionally with NDSP's plan management workflow.
- Medibank Private: Large Australian private health insurer and broader health services operator; while not an NDIS plan manager, Medibank represents a broad incumbent with scale advantages in government-funded health/benefit plan administration and could expand into disability plan management.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
NDSP Plan Managers social profiles
Digital presenceNDSP Plan Managers compliance and trust
Trust signalCompliance6 records
NDSP Plan Managers financial estimates
Financial estimateRevenue estimate
Valuation estimate
NDSP Plan Managers leadership team
Management profileNumber of profiles
NDSP Plan Managers funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NDSP Plan Managers M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NDSP Plan Managers
What does NDSP Plan Managers do?
NDSP Plan Managers is a registered NDIS plan management provider that administers NDIS plan funding on behalf of participants across Australia. Core services include receiving and processing provider invoices, checking NDIS pricing and compliance, claiming funds from the NDIA, paying providers, and providing real-time budget visibility and monthly statements to participants via the Nappa portal.
Is NDSP Plan Managers a public or private company?
NDSP Plan Managers is a private company. It is classified as family owned and is currently operating.
When was NDSP Plan Managers founded?
NDSP Plan Managers was founded in 2017. It employs 101 to 250 people.
Where is NDSP Plan Managers based?
NDSP Plan Managers is headquartered in Wayville, Australia, in the Oceania region.
How does NDSP Plan Managers make money?
One revenue line is on record: NDIS Plan Management Funding.
Who are NDSP Plan Managers's main competitors?
Direct peers on record are Plan Partners, Honcho, AIIM (Australian Independent Insurance Management), My Plan Manager, Leap in!, Person Centred Care Plan Management, Start Smart (formerly Coach My Plan) and Wincann Plan Management. Broad incumbents are Bupa Australia and Medibank Private.
Does NDSP Plan Managers have an API?
No public API is recorded for NDSP Plan Managers.
What industry is NDSP Plan Managers in?
NDSP Plan Managers's product category is NDIS Plan Management. Its primary akta.pro industry code is HLAEAEAJ, Managed Care Entity Administration for Medicaid (MCO/PHP/PIHP/PAHP), with a secondary code of FSAIAFAK, Group HMO Plans. Its NAICS code is 525120 and its SIC code is 6324.