National Home Warranty

Name

National Home Warranty

Legal name

National Home Warranty Services

Website

https://nationalhomewarranty.com

Company type

Private

Founded year

1990

Operating status

Operating

Ownership category

akta.pro rank

Product category

New Home Warranty Services

akta.pro primary industry

Home Warranty / Residential Service Contracts (Systems & Appliances) (FSAJALAG)

Keywords

• New home warranty
• Home builder coverage
• Warranty claims administration
• Building envelope warranty
• Condominium warranty coverage

Headquarters

HQ city

Markham

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Builder Membership Fees: Home builders pay membership fees to participate in the warranty program, enabling them to offer warranty coverage on new construction homes to homebuyers.
2. Warranty Program Administration: National Home Warranty administers warranty claims on behalf of Aviva Insurance Company of Canada. The company collects premiums and manages the claims process for covered defects in new homes.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

National Home Warranty administers new home warranty programs for residential builders in Western Canada, with Aviva Insurance Company of Canada serving as program insurer. Builders become members and enroll single-family, multi-family, building envelope, strata/condominium, and deposit insurance products; the company gathers homeowner information, liaises with builders, and coordinates with Aviva to resolve warrantable defects. Coverage is delivered to roughly 15,000 homes per year through more than 3,500 registered builder members.

Product overview

National Home Warranty provides new home warranty programs and services across Western Canada (British Columbia, Alberta, Saskatchewan, Manitoba), backed by Aviva Insurance Company of Canada. The core product portfolio consists of warranty coverage programs segmented by property type: Single Family Home Warranty for individual home builders, Multi Family Home Warranty for multi-unit residential projects, Building Envelope Warranty for remediation work, and Strata/Condominium Warranty for corporations. National Home Warranty acts as the claims administrator, liaising between homeowners and builders and coordinating with Aviva for claim resolution. A complementary deposit insurance product protects buyers' deposits. The company also offers a Personal Lines Program through HUB Warranty, providing homeowners and builders with personal insurance savings. An education platform delivers 450+ BC Housing-approved CPD courses through seven strategic education partners (Blue House Energy, Building It Right, CHBA BC, ICBA Training, HAVAN, Smart CPD Solutions, and My Safety Prep). An internal builder portal (WIMS/Builder Portal) is used by registered builder members for enrollment and form management.

Differentiator

Problem solved

Functional benefit

Products and services

• Single Family Home Warranty Home warranty coverage programs for single-family home builders in British Columbia, Alberta, Saskatchewan, and Manitoba, meeting provincial regulatory requirements and industry standards for new construction.
• Multi Family Home Warranty Warranty coverage programs for multi-family residential construction projects, including duplexes, townhouses, and condominiums, addressing complex multi-unit warranty requirements and strata corporation coordination.
• Building Envelope Warranty Warranty protection for building envelope remediation projects, addressing building envelope defects and providing remediation warranty coverage.
• Strata/Condominium Warranty Warranty coverage product for strata or condominium corporations, providing collective warranty protection for common elements and supporting dispute resolution for condominium and strata developments.
• Deposit Insurance Deposit insurance program for home builders to protect buyers' deposits on new construction projects in Western Canada.
• Home Warranty Insurance Claims Administration Claims administration service through which National Home Warranty gathers homeowner information, liaises with builders, and works with Aviva Insurance Company of Canada to resolve warrantable defects on covered new homes.
• HUB Warranty Personal Lines Program Exclusive savings program for National Home Warranty builders, employees, and homeowners providing personal insurance discounts, including up to $300 back on the first year of personal insurance, delivered through HUB International.

Quantifiable outcome

• 15,000 homes and homeowners receive warranty coverage annually

Named customers2 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Aviva CanadacoreStrategic or Co-development PartnerAviva Insurance Company of Canada serves as the program insurer for National Home Warranty. Aviva is one of Canada's leading property and casualty insurance groups, providing home, auto, and business insurance to more than 3 million customers. Aviva is a wholly owned subsidiary of Aviva plc, the world's sixth-largest insurance group.
• HUB InternationalcoreStrategic or Co-development PartnerIn 2021, National Home Warranty became part of HUB International, a large insurance broker. This partnership provides access to additional products including personal insurance discounts for builders, employees, and homeowners through the HUB Warranty Personal Lines Program.
• Blue House EnergyminorChannel Partner/ Reseller/ DistributorEducation partner offering BC Housing-approved CPD courses for builders. Specializes in building science, construction technology, and energy conservation. Since 2012, nearly 10,000 housing professionals have chosen Blue House Energy. Members receive promotional pricing using referral code NAT2023.
• Building It RightminorChannel Partner/ Reseller/ DistributorEducation branch of Constructive Home Solutions, developed and delivered 'Building Smart' on behalf of BC Housing. Over 40,000 attendees have seen presentations over 30 years. Provides CPD credits for British Columbia Energy Step Code training requirements.
• Canadian Home Builders' Association of British Columbia (CHBA BC)minorChannel Partner/ Reseller/ DistributorLeading advocate for residential construction industry representing 2,200 member firms. Offers full suite of 8 modules required for BC Energy Step Code training. Courses for builders at every career stage.
• ICBA TrainingminorChannel Partner/ Reseller/ DistributorProvides over 800 courses annually in management, leadership, technical skills, HR, business development, and safety. Recognized by various accrediting bodies. Competitively priced courses with member and non-member rates.
• HAVAN (Homebuilders Association Vancouver)minorChannel Partner/ Reseller/ DistributorAssociation of over 1,100 members building over 65% of Metro Vancouver's homes since 1974. Education programming includes BC Energy Step Code, Passive House, high-performance homes, and business management. BC Housing-approved CPD courses.
• Smart CPD SolutionsminorChannel Partner/ Reseller/ DistributorBC Housing-approved CPD provider based in Surrey, BC. Offers courses for builders, architects, and construction professionals. Instant access, lifetime enrollment, professional video lessons. Popular offer: 20 CPD Points for $399 CAD.
• My Safety PrepminorChannel Partner/ Reseller/ DistributorBC Housing-approved CPD training for builders and construction professionals. Developed by Canadian Registered Safety Professionals. 20-Point CPD Bundle provides all annual CPD points. New courses added regularly.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Travelers Guarantee Company of Canada: Canadian arm of The Travelers Companies providing new home warranty products to builders across multiple provinces. Directly comparable as a competing approved warranty provider under provincial new home warranty legislation.
• Home Protection Warranty (HPW): Private new home warranty provider in Canada administering builder warranty programs. Directly comparable as a competing warranty administrator targeting residential builders under provincial new home warranty frameworks.
• WBI Home Warranty: Western Canadian home warranty administrator serving builders with new home warranty coverage. Directly comparable as a regional competitor in the same builder segment and overlapping provincial footprint.
• Intact Public Solutions: Division of Intact Financial Corporation administering new home warranty and deposit insurance programs for builders. Directly comparable in business model, target customer (licensed builders), and regulatory role as an approved warranty provider.

Others

• HUB International: Parent company of National Home Warranty since 2021 and one of the largest insurance brokerages in North America. Comparable as the strategic owner and channel for cross-selling personal lines insurance to NHW's builder and homeowner base.
• Canadian Home Builders' Association (CHBA): National industry association representing the residential construction industry in Canada, including a BC chapter that partners with NHW for builder education. Comparable as an ecosystem participant shaping builder standards, advocacy, and CPD requirements that drive warranty demand.
• Aviva Canada: Program insurer for National Home Warranty and one of Canada's largest property and casualty insurers. Comparable as the risk-bearing counterparty underwriting warranty policies; also operates adjacent home and auto insurance products.
• First American Home Warranty: U.S. home warranty provider offering residential service contracts to homeowners. Comparable as an adjacent home warranty administrator operating under a different (U.S.) regulatory regime but similar product structure and claims administration model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/nationalhomewarranty
• LinkedInlinkedin.com/company/national-home-warranty
• Instagraminstagram.com/nationalwarranty

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Home Warranty