Springboard IT

Name

Springboard IT

Legal name

MTS Pro Services

Website

https://springboardit.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), Mobile Threat Defense (MTD) (HDADAEAC)

Keywords

• Managed IT services
• Mac fleet management
• Apple device management
• Jamf Pro administration
• IT lifecycle management

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services (Managed Services): Flat-rate monthly subscription covering proactive support, help desk (unlimited), remote and on-site support, proactive care and monitoring, device management, and quarterly action plans. Billed monthly per computer at a flat rate. This is the primary recurring revenue stream.
2. Talos Fleet Management (Jamf Pro as a Service): Managed Apple device management platform delivered as a service. Sold as a subscription to enterprise clients requiring managed Jamf infrastructure. Revenue recognized on a recurring monthly basis.
3. Hardware and Apple Product Sales: Apple Specialist retail store in Chelsea, New York City sells Apple hardware, accessories, and related products. E-commerce storefront at mtsproservices.com. Corporate purchasing and lifecycle management also include device procurement.
4. Device Repairs and Data Recovery: One-time service revenue from corporate and consumer device repairs. Data recovery charged at $75 evaluation fee plus $300-$1,200 in labor depending on device type and complexity. Corporate repairs billed per device with Net 30 terms.
5. IT Asset Disposal and Trade-In: IT asset liquidation service covering trade-ins, asset recovery, data destruction (NIST 800-88 compliant), and disposal reporting for retiring Mac and Apple devices.

Pricing tiers

Go-to-market motion4 records

Distribution channels3 records

Marketing channels6 records

Core offering

MTS Pro Services delivers managed IT services for Mac and Windows environments, with deep specialization in Apple device management through its proprietary Talos Fleet Management platform built on Jamf Pro. The company also operates an Apple Specialist retail store in Chelsea, NYC, providing Apple authorized sales, service, repairs, and data recovery to consumers and micro-businesses, while offering enterprises end-to-end hardware lifecycle, security, networking, and IT staffing services.

Product overview

MTS Pro Services operates as a Mac and Windows IT service management company offering a unified portfolio of managed services for small and medium businesses. The core offering centers on Talos Fleet Management—a Jamf Pro-powered Apple device management platform—complemented by modular add-on services including Managed Services (help desk, proactive monitoring), Managed Security Services (training, compliance, tool management), Lifecycle Management (procurement, warehousing, trade-ins), Corporate Repairs, Data Recovery, Networking, and IT Staffing. The company, founded in 1993 and headquartered in New York City, also operates an Apple Specialist retail store and provides Apple authorized sales and service. Talos serves as the flagship platform for Apple fleet management, while the additional services function as integrated modules that can be combined to provide comprehensive IT coverage from device procurement through end-of-life disposal.

Differentiator

Problem solved

Functional benefit

Brands

• Talos Fleet Management: Fully managed Apple device management solution built on Jamf Pro, providing Mac provisioning as a service with zero-touch provisioning, application deployment, security policy enforcement, and compliance monitoring.
• MTS Device Command

Products and services

• Talos Fleet Management A fully managed Apple device management solution built on Jamf Pro, providing zero-touch provisioning, application deployment, macOS lifecycle management, security policy enforcement, compliance monitoring, device enrollment, inventory tracking, and SSO integrations for enterprise Mac and iOS fleets.
• Managed Services Flat-rate monthly IT support service covering unlimited help desk, live chat and phone support, remote and on-site support, proactive monitoring, automated device management, employee onboarding and offboarding, IT strategy and planning, and quarterly action plans.
• Managed Security Services Managed Security Services Provider (MSSP) offering including end-user security training, Compliance as a Service, SaaS tool implementation and management (EDR, VPN, DLP, IPS, SIEM, IdP), and system/network audits.
• Lifecycle Management End-to-end device lifecycle service covering corporate purchasing, beyond-the-box support, repairs and redeployments, warehousing for deployments and storage, equipment retrievals, and trade-ins/liquidations.
• Corporate Repairs Enterprise repair service with a dedicated account manager, online intake for multiple repairs, courier/shipping options, warranty and out-of-warranty repairs, and Net 30 billing terms.
• Data Recovery Data salvage service for failing storage media including hard drives, SSDs, SD cards, and iPhones, with $75 evaluation diagnostic, rush diagnostic options, and recovery labor ranging from $300 to $1,200 depending on device type and complexity.
• Warehousing Device warehousing service with automated repair initiation for retrieved devices, automatic replenishment for new hire deployments, asset value recovery, NIST 800-88 compliant data destruction, and repreparation for redeployment and enrollment.
• Trade-In / IT Asset Disposal IT asset liquidation service with free valuation of Apple devices, data destruction per NIST 800-88 guidelines, serialized reporting, and certification of destruction for retiring Mac and Apple devices.
• Networking Services Network wiring and management, wireless planning and optimization, network vulnerability assessments, IoT integration, and television calibration services for business environments.
• IT Staffing Supplemental IT staffing for temporary needs including vacation coverage, large rollouts, and extra IT bandwidth, plus on-site Mac, Windows, and cross-platform troubleshooting and repair.

Quantifiable outcome

• 4,000+ Mac endpoints actively managed across Talos deployments
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

One partnership is on record.

• JamfcoreTechnology or IntegrationJamf is the Apple device management platform vendor whose products (Jamf Pro, Jamf Protect) underpin MTS's Talos Fleet Management offering. MTS is one of the most certified Jamf MSPs in the U.S. with 50+ certifications including six Jamf 400-level Experts. Jamf provides the foundational technology that MTS builds its managed service offering on. The relationship positions MTS as a specialized Jamf delivery partner capable of managing enterprise-scale Apple environments.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Jigsaw24: Jigsaw24 is an Apple Authorized Reseller and Mac-specialist services provider in the UK offering device management, lifecycle, and managed services. Comparable to MTS because of its Apple-specialist retail plus services hybrid and Mac-IT orientation.
• Kandji: Kandji is an Apple-focused device management and security platform that competes directly with Talos Fleet Management. Both target Mac/iOS fleets with zero-touch provisioning, compliance, and security policy enforcement delivered as managed services.
• Founded Technology: Founded Technology is a long-standing Mac-focused managed services provider serving SMB and enterprise clients with Jamf-based fleet management. It competes head-to-head with MTS for the same Apple-first IT services buyer.
• Addigy: Addigy is an Apple-only MDM and security platform focused on Mac and iOS. It is comparable to MTS's Talos because it competes for the same Apple-device management dollars in the mid-market and Apple-specialist channel.
• Mosyle: Mosyle provides Apple device management and security specifically for SMB and education customers. It overlaps with MTS's Talos offering on automated MDM, patching, and compliance monitoring for Mac fleets.
• InDevOps: InDevOps provides Mac-centric IT managed services and Apple device management for SMB and enterprise customers. It targets the same Apple-first IT buyer as MTS with comparable Jamf Pro administration and lifecycle support.

Broad incumbents

• SHI International: SHI is a major IT services and hardware provider offering procurement, managed services, and device lifecycle support. It overlaps with MTS on Apple device sales and managed services at enterprise scale.
• CompuCom (OneDigital): CompuCom / OneDigital is a broad IT managed services and asset lifecycle provider. It is comparable because it offers device lifecycle, help desk, and end-user services at much larger scale and competes for the same enterprise Mac lifecycle wallet.
• Jamf: Jamf is the foundational Apple MDM vendor whose Jamf Pro platform underpins Talos. It is comparable because MTS's differentiation is built on Jamf, and Jamf's own MSP/managed services expansion is the most direct downstream threat to the Talos baseline.
• Insight Enterprises: Insight is a large IT solutions and services provider with hardware procurement, managed services, and modern workplace offerings. Comparable in the lifecycle/procurement and managed services pieces of MTS's stack at much broader scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/it_springboard
• LinkedInlinkedin.com/company/mtsproservices

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Springboard IT