Connecting Now

What Connecting Now does

Connecting Now is a Melbourne-headquartered language services company that operates as a wholly-owned subsidiary of QPC, an Australian contact centre solutions provider established in 2002. The company delivers on-demand and pre-booked phone interpreting, video interpreting, multilingual IVR solutions, and professional translation services across Australia and New Zealand. Its service network covers 125+ languages and dialects, supported by 1,000+ NAATI-accredited interpreters and translators sourced from the same cultural communities as its clients' customer base. The company primarily serves enterprise and government clients in healthcare, finance, utilities, government, telecommunications, and legal verticals, with 17+ named enterprise logos including the Federal Court of Australia, Beyond Bank, UniSuper, Origin Energy, Alfred Health, and multiple state government departments.

The underlying platform is built on Genesys infrastructure, providing 24/7 availability with claimed 99.99% uptime and sub-30-second interpreter connection times. Core technology components include pin-free interpreter access, custom multilingual IVR routing, real-time business intelligence reporting, and integration with major video conferencing platforms (Microsoft Teams, Zoom, Cisco Webex, Google Meet). Machine translation capability is delivered through a partnership with Lionbridge's GeoFluent, providing automatic source language detection and custom terminology configuration, while human NAATI-accredited translators handle complex document translation and on-demand interpreting. The company holds ISO 9001:2015 quality management certification.

Connecting Now generates revenue through usage-based pricing for interpreting services and quote-based contracts for enterprise translation and IVR deployments. Go-to-market is primarily enterprise field sales supplemented by inside sales and self-service booking, with QPC's existing enterprise customer relationships and Genesys Gold Partner status serving as the primary distribution channel. The company is privately held as a subsidiary of QPC, with no external funding disclosed, and operates regional offices across all major Australian states plus Wellington, New Zealand.

Name

Connecting Now

Legal name

Connecting Now

Website

https://connectingnow.com.au

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

251–500 employees

Short description

Connecting Now is a Melbourne-based subsidiary of QPC providing on-demand phone, video, and multilingual IVR interpreting plus professional translation services in 125+ languages across Australia and New Zealand, serving enterprise and government clients.

Ownership category

akta.pro rank

Product category

Language Interpretation and Translation Services

NAICS

Translation and Interpretation Services (541930)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Multilingual/Translation Communication Apps (BPAMACAJ)

akta.pro secondary industries

Content Localization, Translation & Transcreation (BPAFAIAH), Interpretation, Translation & Language Access Training (Community Interpreting) (EDAAADAJ)

Keywords

• Language interpretation services
• Translation and localisation
• Multilingual IVR solutions
• Phone interpreting services
• Video interpreting platform

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. On-demand phone interpreting: Pay-per-use phone interpreting services where clients connect with interpreters on demand in over 125 languages and dialects. Billed based on usage/call duration.
2. Pre-booked interpreting: Pre-scheduled phone and video interpreting sessions for planned customer interactions. Clients pre-book interpreters for specific languages, dates, and times.
3. Translation and localisation services: Professional document, web/app content, video/audio, and customer-facing material translation across 125+ languages. Includes human NAATI-accredited translation and technology-assisted translation via Lionbridge GeoFluent.
4. Multilingual IVR solutions: Custom multilingual IVR recording and hosting services. Clients pay for message recording and IVR deployment. No annual subscription required - pay for what you use.
5. Voiceover and recording services: Professional recording of telephony IVR prompts and other voiceover requirements for client communications.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Connecting Now provides on-demand and pre-booked phone and video interpreting, multilingual IVR solutions, and professional translation services in over 125 languages and dialects. Services are delivered through a Genesys-powered platform with 24/7 availability, supported by a network of more than 1,000 NAATI-accredited interpreters and translators across Australia and New Zealand.

Product overview

Connecting Now operates as a unified language services platform offering four core services: Phone Interpreting (on-demand telephone interpreting in 125+ languages with 99.99% uptime), Video Interpreting (pre-booked face-to-face video sessions supporting Teams, Zoom, Webex, and Google Meet), Multilingual IVRs (self-service interactive voice response with customized recordings), and Translation Services (combining NAATI-accredited human translators with Lionbridge GeoFluent technology). The platform is supplemented by add-on modules including Simultaneous Interpreting for multi-audience events, Voiceovers/Recordings for IVR prompts, and Digital Localisation for translating digital touchpoints. The service is powered by Genesys and backed by parent company QPC Australia, with availability 24/7, 365 days per year across Australia and New Zealand.

Differentiator

Problem solved

Functional benefit

Products and services

• Phone Interpreting On-demand telephone interpreting service connecting customers with qualified interpreters in over 125 languages and dialects, available 24/7 with 99.99% uptime and connection times under 30 seconds. Designed for enterprise and government client organisations needing rapid multilingual customer support.
• Video Interpreting Pre-booked video conferencing interpreting service supporting Teams, Zoom, Webex, and Google Meet for face-to-face multilingual communication in over 125 languages and dialects. Used by healthcare, government, and enterprise clients for scheduled appointments and telehealth.
• Multilingual IVRs Customised Interactive Voice Response solutions with messages recorded in multiple languages and hosted on Connecting Now's network. Enables customer self-service in their preferred language with real-time reporting, 24/7 availability, and brand-voice customisation.
• Translation Services Professional document, web, app, video, and audio translation in over 125 languages, combining NAATI-accredited human translators with technology-assisted translation through the Lionbridge GeoFluent partnership. Serves enterprise and government clients with complex translation requirements.
• Pre-Book Interpreter Scheduling service allowing clients to pre-book phone and video interpreters in advance for specific languages, dates, and times. Supports planned customer interactions and appointments for enterprise and government clients.
• Simultaneous Interpreting Interpreting service enabling simultaneous communication with multiple audiences in multiple languages at the same time, suitable for conferences, events, and large-scale multilingual sessions.
• Voiceovers and Recordings Professional voice recording services for IVR prompts and telephony systems in multiple languages, delivering seamless audio prompts that sound natural for customer-facing telephony interactions.
• Digital Localisation Translation and cultural adaptation of digital touchpoints including websites and applications, matching translators to customer languages and dialects for culturally appropriate digital content.

Quantifiable outcome

• 99.99% service uptime
• +3 more outcomes

Named customers17 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• QPCcoreStrategic or Co-development PartnerQPC is the parent company of Connecting Now (a wholly owned subsidiary). QPC has been providing contact centre solutions in Australia since 2002 and is a Gold Genesys partner with the largest certified engineering resource and largest PureConnect/Genesys Cloud customer base of any partner in the region.
• GenesyscoreTechnology or IntegrationConnecting Now's platform is powered by Genesys, the world leader in customer experience solutions. Genesys provides the secure, resilient, and compliant infrastructure underpinning the interpreting service available 24x7x365.
• LionbridgecoreTechnology or IntegrationConnecting Now partnered with Lionbridge to provide GeoFluent real-time translation capabilities. Lionbridge is the largest machine-based translation provider in the world, ISO27001 and SSAE 16 SOC1 certified, SOX compliant, and does not store sensitive data.
• Synergy Enterprise SolutionsminorImplementation/ SI/ Consulting PartnerSynergy Enterprise Solutions is a trusted contact centre solutions integrator that delivers flexible, scalable, and personalised solutions, collaborating with Connecting Now in the contact centre ecosystem.
• McGirvan MediaminorGTM or Marketing PartnerMcGirvan Media is a marketing partner that supports Connecting Now's brand and marketing activities.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Emerging players

• Translated.net: AI-augmented translation services platform combining professional translators with machine translation for enterprise customers. Comparable in the human-plus-machine translation hybrid model.
• Smartling: Translation technology platform combining AI/machine translation with human linguists for enterprise content localisation. Comparable as a hybrid human-tech language services model, though focused on digital content rather than voice interpretation.
• Vocalink Global: Provider of telephone and video interpretation services for healthcare, government, and business clients. Comparable as a mid-sized interpreting specialist with similar B2B service model.

Broad incumbents

• TransPerfect: Global LSP offering translation, interpreting, and localisation services to enterprise and government clients. Comparable as a full-service incumbent with similar enterprise GTM and broader geographic reach.
• Lionbridge: World's largest language services provider, spanning translation, localisation, interpretation, and machine translation (GeoFluent). Both a technology partner to Connecting Now and a global competitor across the full language services stack.

Direct peers

• CyraCom: US-headquartered healthcare-focused interpreting provider offering phone and video interpretation with strong compliance positioning. Directly comparable in regulated vertical focus (healthcare) and on-demand interpreter platform model.
• LanguageLoop: Australian on-demand interpreting and translation services provider serving government, healthcare, and corporate clients. Closest direct Australian competitor with overlapping service portfolio and customer segments.
• LanguageLine Solutions: The largest global provider of phone, video, and in-person interpretation across 240+ languages. Directly comparable as a B2B/B2G interpreting platform serving healthcare, government, and financial services with 24/7 on-demand access.

Regional players

• Hofmann Translation Group: Mid-sized global LSP offering translation, interpretation, and localisation services with strong presence in regulated industries. Comparable in NAATI-equivalent certification requirements and enterprise customer focus.
• Able Translations: Australian translation and interpreting firm offering NAATI-certified services across 100+ languages. Comparable as a regional Australian LSP competing for similar government and enterprise contracts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/74933416

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connecting Now