Community House Mental Health Agency

What Community House Mental Health Agency does

Community House Mental Health Agency (CHMHA) is a Seattle-based nonprofit mental health services organization founded in 1976 (with origins in the late 1960s when Capitol Hill Methodist Church opened a lounge for former psychiatric patients). The agency serves adults with severe and persistent mental illness across Seattle and King County, Washington, providing an integrated continuum of clinical and supportive services. Its core service lines include a Peer Support Day Program, the LINC Legal Intervention and Network of Care prosecutorial diversion program, individualized case management and therapy, on-site medication management and monitoring, and a graduated housing portfolio spanning 24-hour staffed licensed boarding homes, cluster housing, transitional jail diversion housing, permanent supportive housing apartments, and workforce housing. The housing infrastructure totals roughly 200+ beds/units across facilities including Spring Manor, Hilltop Manor, Firwood, 110th Place, Phinney Place, George B., Brierwood, Caroline W. Apartments, and Jackson Heights, plus transitional housing at Miracle Manor, Rosa Parks, and Mary Witt.

CHMHA's technology stack is built on standard nonprofit operational software rather than proprietary platforms: Blue Step for client electronic health records, Relias for employee training and certification, Paycom for payroll and HR, Microsoft Office 365 for internal collaboration, Premera Blue Cross for employee health benefits, and First Choice Health for the Employee Assistance Program. There is no disclosed proprietary technology, mobile application, or API surface, and no AI/ML capability is indicated.

The business model is government-anchored and non-transactional. Services are delivered at no cost to clients regardless of ability to pay, with all client-facing intake routed through referrals from DSHS (Washington State Department of Social and Health Services) and the King County Mental Health Division. Revenue is generated through contracts and service fees from these and other government agencies, supplemented by Operations and Maintenance subsidies from the City of Seattle Office of Housing, State of Washington funding, HUD-backed financing, and tax-deductible donations via PayPal and in-kind contributions. Chris Szala serves as CEO, and the agency is governed by a volunteer Board of Directors with no parent company, private equity, or venture capital ownership.

Name

Community House Mental Health Agency

Legal name

Community House Mental Health Agency

Website

https://chmha.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Short description

Community House Mental Health Agency is a Seattle-based nonprofit, founded in 1976, that provides mental health treatment, case management, and supportive housing to adults with severe and persistent mental illness across Seattle and King County, Washington, funded primarily by government contracts.

Ownership category

akta.pro rank

Product category

Mental Health Services

NAICS

Residential Mental Health and Substance Abuse Facilities (623220), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Residential Mental Health Treatment Centers (HLAFACAC), Behavioral Health Adult Day Programs (Geriatric Mental Health) (HSABANAG)

Keywords

• Mental health services
• Supportive housing
• Behavioral health treatment
• Case management services
• Community mental health

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Government Contracts and Service Fees: Revenue generated through contracts with DSHS (Department of Social and Health Services), King County Mental Health Division, and other government agencies for providing mental health services, housing, and case management to eligible clients.
2. Client Monies and Service Dollars: Operations supported by client monies and service dollars from government contracts. Some facilities receive Operations and Maintenance subsidies from City of Seattle Office of Housing and State of Washington.
3. Donations: Tax-deductible donations accepted through PayPal, as well as in-kind donations of food, clothing, and household items to support operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Community House Mental Health Agency provides a coordinated portfolio of mental health treatment, supportive housing, case management, and peer support services for adults with severe and persistent mental illness in Seattle and King County, Washington. The agency operates four primary service lines—Peer Support Day Program, LINC Legal Intervention and Network of Care, Case Management and Therapy, and Medication Management and Monitoring—alongside an extensive housing portfolio ranging from 24-hour staffed assisted living facilities to permanent supportive apartments.

Product overview

Community House Mental Health Agency operates as a coordinated service portfolio providing mental health treatment and housing for adults with severe and persistent mental illness. The organization offers four primary service lines: Peer Support Day Program (social, vocational, and life skills development), LINC Legal Intervention and Network of Care (criminal legal system diversion), Case Management and Therapy (individualized advocacy and support), and Medication Management and Monitoring (on-site psychiatric services). Housing services span multiple facility types across King County including 24-hour assisted living facilities (Spring Manor with 57 beds, Hilltop Manor with 35 beds, Firwood with 19 units), cluster housing (110th Place with 8 bedrooms, Phinney Place with 8 bedrooms), transitional jail diversion housing (Miracle Manor, Rosa Parks, Mary Witt), and permanent supportive housing apartments (George B. with 9 units, Brierwood with 24 units, Caroline W. with 44 units, Jackson Heights workforce housing). The organization functions as a nonprofit mental health services provider rather than a technology product company.

Differentiator

Problem solved

Functional benefit

Products and services

• Peer Support Day Program A day treatment program open Monday through Friday offering breakfast, lunch, weekly food bank, psycho-educational groups, activities, outings, and pre-vocational programming in a supportive, non-judgmental environment for adults with severe and persistent mental illness.
• LINC Legal Intervention and Network of Care A prosecutorial diversion program providing intensive outreach case management and resource acquisition for individuals with behavioral health conditions involved in the criminal legal system, connecting them to long-term behavioral health treatment over 6-12 months.
• Case Management and Therapy Individualized support and advocacy services including assistance with housing, legal, financial, vocational, mental health stabilization, and medical coordination, along with ancillary therapy for coping skills and recovery insight.
• Medication Management and Monitoring On-site psychiatric services including medication prescription, quarterly follow-ups, urgent appointments, medication pickup at clinic, and compliance monitoring for clients with severe and persistent mental illness.
• Spring Manor (24-Hour Assisted Living) A 57-bed, 24-hour staffed DSHS licensed boarding home providing assisted living for mentally ill adults.
• Hilltop Manor (24-Hour Assisted Living) A 35-bed, 24-hour staffed DSHS licensed boarding home serving clients with medical issues or aging needs.
• Firwood (24-Hour Assisted Living) A 19-unit, 24-hour staffed DSHS licensed boarding home rebuilt in 2007 on the original Greenwood neighborhood site.
• 110th Place (Cluster Housing) An 8-bedroom cluster house providing shared supportive housing with individual bedrooms, shared common spaces, and on-site services ranging from check-in to intensive case management.
• Phinney Place (Cluster Housing) An 8-bedroom cluster house built on excess land from the original Brierwood Group Home, providing shared supportive housing with on-site services.
• George B. Apartments (Permanent Supportive Housing) A 9-unit permanent supportive housing apartment building with live-in manager, named after a long-time client and built as the agency's first residential project.
• Brierwood (Congregate Residence) A 24-unit congregate residence with individual hotel-style rooms, each with private bathroom, microwave, and refrigerator, built in 2010 on the original Brierwood Group Home site.
• Caroline W. Apartments (Permanent Supportive Housing) A 44-unit permanent supportive housing apartment building for homeless adults with chronic mental illness, named after a former board member who bequeathed funding.
• Jackson Heights (Workforce Housing) Workforce housing apartments providing housing opportunities for individuals in the King County area.
• Miracle Manor, Rosa Parks, and Mary Witt (Transitional Housing) Transitional jail diversion shared housing facilities for individuals transitioning from the criminal legal system.

Quantifiable outcome

• Provides housing to several hundred individuals annually in King County

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Six partnerships are on record, tiered core.

• PaycomcoreTechnology or IntegrationPayroll, time off, and career management platform used by CHMHA for employee HR functions. Available through employee portal for staff self-service.
• ReliascoreTechnology or IntegrationLearning management system used for employee training and certification. CHMHA employees access training through Relias platform for professional development and required certifications.
• Blue StepcoreTechnology or IntegrationClient medical records system used by CHMHA for managing and documenting client health information. Integrated into clinical operations.
• Premera Blue CrosscoreTechnology or IntegrationHealth insurance provider for CHMHA employee health benefits. Offered through Premera Blue Cross visitor plans.
• First Choice HealthcoreTechnology or IntegrationEmployee Assistance Program (EAP) provider supporting employees to navigate life's challenges. Services accessed through personaladvantage.com portal.
• Microsoft (Office 365)coreTechnology or IntegrationCollaboration and communication platform used by CHMHA employees for daily business operations and internal communication.

Scale indicators3 records

Recent moves11 records

Expansion highlights4 records

Direct peers

• Downtown Emergency Service Center (DESC): Seattle-based nonprofit providing integrated housing, mental health, and substance use services to adults with severe and persistent mental illness — directly comparable in mission, geography, and integrated service-plus-housing model.
• Valley Cities Behavioral Health Care: Washington-state behavioral health nonprofit providing outpatient mental health, substance use treatment, housing, and case management — comparable mission and integrated services model.
• Pioneer Human Services: Washington-state nonprofit providing behavioral health treatment, housing, and reentry/employment services — comparable as a Washington-based integrated human services nonprofit serving justice-involved and mentally ill populations.
• Navos Mental Health Solutions: King County-based nonprofit offering mental health and housing services, including residential and outpatient programs, to adults with serious mental illness — closely comparable in both target population and service continuum.
• Sound Health: King County behavioral health provider offering outpatient mental health, substance use treatment, and supported housing — directly comparable service portfolio for adults with serious mental illness in the same geography.

Broad incumbents

• Compass Health: Large Washington-state behavioral health nonprofit offering outpatient, residential, and supported housing across multiple counties — comparable in services but at significantly greater geographic scale.
• Catholic Community Services of Western Washington: Large regional human services nonprofit with behavioral health, housing, and aging-services programs across Western Washington — comparable in housing and social-service scope, but with a broader portfolio beyond mental health.

Others

• King County Housing Authority: King County public housing authority that provides supportive housing units and partnerships with human-service agencies — comparable as a key ecosystem partner for supportive-housing referrals and funding in the same geography.
• Washington State Department of Social and Health Services (DSHS): Primary state payor/regulator of behavioral health services — comparable as the dominant contracting counterparty shaping CHMHA's revenue and operating model.

Emerging players

• Telecare Corporation: Behavioral health operator providing residential mental health, crisis stabilization, and housing programs across multiple states — comparable in residential behavioral-health model and supportive-housing operations, with overlapping contract-based revenue structure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community House Mental Health Agency