Burns Hamilton

What Burns Hamilton does

Burns Hamilton (legal entity: Burns Property Management & Lettings Limited) is a UK residential property management and lettings firm headquartered in Bournemouth, Dorset, serving freeholders, Resident Management Companies (RMCs), Right to Manage (RTM) companies, developers, and individual landlords across South East England. Founded in 1971 (with Caroline Kelleway assuming the Managing Director role in 1995), the firm delivers residential block management, estate management, service charge and financial administration, Building Safety Act and Higher Risk Buildings compliance, RMC/RTM company secretarial services, developer consultancy, and full-service residential lettings. Operations are run on Qube PM property management software with a resident-facing online portal for documents, account balances, and notices, complemented by a 24/7 Out of Hours emergency service. The company employs between 11 and 50 staff, is registered in Scotland (Company Number SC108909), and operates as an Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited (NYSE: AJG), enabling in-house FCA-regulated insurance administration for managed properties.

The business model combines recurring subscription revenue (ongoing management fees on residential blocks, estates, and mixed-use developments, plus per-unit Out of Hours subscriptions) with transaction-based administrative fees (consent applications, LPE1/FME1 documentation, late payment administration, and debt collection). Pricing published as of 1 January 2026 ranges from £126 consent fees to £528 express LPE1 documentation, with hourly rates from £102 for administrators to £228 for directors (all inc VAT, with 20% VAT added). Go-to-market is sales-led and relationship-driven: dedicated phone lines and website enquiry forms target enterprise and mid-market property owners in Bournemouth and Dorset, supplemented by listings on OnTheMarket.com for lettings visibility. Burns Hamilton is a Company member of The Property Institute (TPI) and The Property Ombudsman scheme, and supports Dorset Mind as a charitable partner. The firm is led by an MTPI-qualified Managing Director with 40+ years' experience, alongside an Operations Director (FTPI, AssocRICS), a Finance Director, a Head of Property Management, a Head of Client Accounting, and Associate Directors responsible for High Rise, Lettings, and Client Services.

Name

Burns Hamilton

Legal name

Burns Property Management & Lettings Limited

Website

https://burnshamilton.co.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Burns Hamilton is a Bournemouth-based residential property management and lettings firm serving freeholders, RMCs, RTM companies, developers, and landlords across South East England with block management, estate management, service charge administration, Building Safety Act compliance, and full-service lettings.

Ownership category

akta.pro rank

Headquarters

HQ city

Bournemouth

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Property Management Services: Ongoing management fees for residential blocks, estates, and mixed-use developments. Revenue derived from service charge administration, maintenance coordination, compliance management, and financial oversight.
2. Lettings Services: Residential lettings and property management for landlords, including tenant sourcing, tenancy management, and rent collection.
3. Administrative Fees: One-time fees for consent applications (aerial/satellite dishes, subletting, pets, alterations), changes of ownership, LPE1/FME1 documentation, deed of covenants, and various administrative services.
4. Service Charge Late Payment/Legal Fees: Fees for leaseholder payment plans, late payment administration, bounced cheques, debt collection, and solicitor referral.
5. Insurance Administration: Administering insurance policies as Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited for managed properties.
6. Out of Hours Service: Emergency support service for residential blocks with per-unit setup and per-unit service charges.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Burns Hamilton provides professional residential block and estate management, service charge and financial administration, Building Safety Act and Higher Risk Buildings compliance, RMC/RTM company secretarial support, developer consultancy, and residential lettings services. Their offering targets freeholders, resident management companies, developers, and landlords across Bournemouth, Dorset, and South East England, supported by qualified in-house teams using the Qube PM platform.

Product overview

Burns Hamilton offers a unified property management service platform rather than discrete software products. The core offering consists of Residential Block Management as the primary service, supported by integrated modules including Service Charge & Financial Management, Building Safety Act Compliance for Higher Risk Buildings, Estate Management, RMC & RTM Support, Developer and Freeholder Support, New-Build and Developer Consultancy, Out of Hours Services, and Lettings and Lettings Management. All services are delivered through their team of qualified property professionals using Qube PM property management software, with residential lettings integrated into the broader block management ecosystem. The company operates as an independent business with over 50 years of experience serving residential and mixed-use developments in Bournemouth and Dorset.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Block Management Professional block management services for residential apartment buildings, covering maintenance, compliance, service charge budgets, contractor coordination, legal support, and dedicated property managers. Designed for freeholders, RMCs, RTM companies, and developers of residential blocks.
• Service Charge & Financial Management Financial administration services for residential developments, including budgeting, forecasting, service charge collection, financial reporting, reserve fund management, and supplier payment processing. Targeted at freeholders, RMCs, and RTM companies seeking transparent financial oversight.
• Building Safety Act Compliance and Higher Risk Buildings Specialist compliance services for Higher Risk Buildings (HRBs) over 7 storeys or 18 metres, including Building Safety Regulator (BSR) registration, safety case preparation, resident engagement strategies, and compliance cost budgeting. Targeted at owners and managers of high-rise residential buildings.
• Estate Management Comprehensive management services for private and mixed-use estates, covering grounds maintenance, facilities upkeep, service charge management, and contractor supervision. Designed for estate freeholders, RMCs, and developers of mixed-use developments.
• RMC & RTM Support
• Developer and Freeholder Support Strategic property management solutions for developers and freeholders, including tailored management solutions, service charge planning, legal compliance guidance, and handover consultancy. Targeted at property developers and freeholders of new and existing developments.
• New-Build and Developer Consultancy Pre-development and handover consultancy services for developers, including early-stage planning advice, estate setup, smooth resident handover processes, and ongoing property management establishment. Targeted at property developers building new residential or mixed-use schemes.
• Out of Hours Services 24/7 emergency support service outside standard office hours for urgent property issues, providing emergency repairs guidance, essential contractor attendance, and clear practical guidance for residents. Available to leaseholders on a per-unit subscription basis.
• Lettings and Lettings Management Full-service residential lettings and ongoing tenancy management for landlords, including property marketing, tenant vetting, tenancy agreements, rent collection, maintenance coordination, compliance with the Renters' Rights Act, and investor support. Available properties are also listed on OnTheMarket.com.

Quantifiable outcome

• 5 working day turnaround for LPE1/FME1 documentation
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• The Property Institute (TPI)coreOthersBurns Hamilton is a Company member of The Property Institute. Individual property managers are also individual members, having completed or working towards their qualifications. The company has completed the Commonhold Course from TPI to prepare for legislative changes.
• The Property Ombudsman (TPO)coreOthersBurns Hamilton is a member of The Property Ombudsman scheme, providing an independent escalation route for complaint resolution.
• Dorset MindminorOthersBurns Hamilton actively supports Dorset Mind mental health charity through fundraising events including the Bournemouth Plane Pull, cake sales, and workplace awareness campaigns.

Scale indicators3 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Mainstay Group: Residential property management and leasehold services provider serving developments across the UK. Comparable in block management, service charge accounting, and RMC/RTM services with a similar mid-tier positioning.
• FirstPort: One of the UK's largest residential block and estate managers, serving freeholders, RMCs, and developers across the country. Directly competes with Burns Hamilton in block management, service charge administration, and HRB compliance, though at a much larger national scale.
• Rendall & Rittner: UK residential property management firm specialising in prime London blocks, estates, and new-build developments. Comparable in offering full-service block management, RMC/RTM support, and build-to-rent consultancy, with overlapping HRB/Building Safety compliance expertise.
• Warwick Estates: UK residential block management company serving leasehold developments, RMCs, and freeholders. Comparable service portfolio (block management, service charge accounting, RMC company secretarial) and similar mid-sized regional focus.

Broad incumbents

• Savills (UK Residential Property Management): Global real estate services firm with a UK residential property management practice covering block management, estate management, and lettings. Competes for the same freeholder, RMC, and developer clients as Burns Hamilton, but as part of a much broader real estate platform.
• Chartered Surveyors (e.g., Knight Frank): Global real estate advisory providing residential property management, lettings, and consultancy alongside broader capital markets and valuation services. Overlaps with Burns Hamilton in residential block management and lettings, but operates as a broad incumbent with much wider service portfolio.

Regional players

• Romans Estate Agents / Lettings: Regional UK estate and lettings agency with significant presence in the South. Overlaps with Burns Hamilton on residential lettings and landlord services, but operates as a multi-branch sales-and-lettings agency rather than a specialist block manager.

Emerging players

• Enness Global (Block Management): Smaller residential property management firm serving UK high-end developments. Comparable in providing dedicated block management and leasehold services, but with a different geographic focus and a smaller portfolio footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights8 records

Customer concentration

• Facebookfacebook.com/BurnsHamilton1

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burns Hamilton