eastphone

Name

eastphone

Legal name

eastphone AG

Website

https://eastphone.ch

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT and Communication Services (ICT)

NAICS

Security Systems Services (except Locksmiths) (561621), Telecommunications (517)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

akta.pro secondary industries

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ), Physical Security IoT & Smart Building Security Integration (Sensors, BMS tie-ins) (BPAKAGAL)

Keywords

• Managed IT services
• Cloud telephony solutions
• IT security services
• Modern workplace solutions
• Care alarm systems

Headquarters

HQ city

Saint Gallen

HQ country

Switzerland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. ICT Solutions and Services: Revenue from comprehensive IT and communication solutions including Modern Workplace, Data Center, Communication Services, IT Security, and alarm systems. Services span from consulting through implementation to ongoing operations with 24/7 support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

eastphone AG is an ICT solutions provider delivering end-to-end IT and communication services to Swiss SMEs and healthcare/care facilities in Eastern Switzerland and Zurich. Its portfolio spans Modern Workplace (Microsoft 365, Teams, Virtual Desktop, Workplace-as-a-Service), Data Center (server, storage, private/public cloud), Communication Services (cloud telephony, Teams telephony, on-premises telephony, XPhone Connect UCC, LAN/WLAN, Private 5G), IT Security (EDR/XDR, network, zero trust, mail security), and specialized alarm/call systems for care facilities. The company also distributes the GETS Alarmarmband hardware device. Services run from consulting through implementation to 24/7 operations.

Product overview

eastphone is an ICT solutions provider offering a comprehensive portfolio organized into five main service categories: Modern Workplace (including Microsoft 365 & Teams, Virtual Desktop, Microsoft Copilot & AI, Workplace as a Service, Remote Monitoring & Management, and Exxas ERP), Data Center (Server & Storage, Private Cloud, Public Cloud), Communication Services (Cloud-Telefonie, Microsoft Teams Telefonie, On-Premises Telefonie, XPhone Connect UCC, LAN & WLAN, Private 5G, TV/Infotainment for hospitality), IT Security (EDR/XDR, Data Protection, Network Security, Zero Trust, Mail Security, Security Awareness Training), and Alarmierungssysteme (Patientenruf, Weglaufschutz, Alleinarbeiterschutz, Stiller Alarm, Evakuierungsalarm, Technische Alarme). The company also distributes the GETS Alarmarmband. Services range from consulting to operation, including 24/7 support. The company serves the healthcare/care sector alongside general SME customers in Eastern Switzerland and Zurich.

Differentiator

Problem solved

Functional benefit

Products and services

• Modern Workplace Modern workplace solutions enabling flexible work from any location and device using cloud-based solutions, combining openness, collaboration, and security for Swiss SMEs. Includes Microsoft 365 & Teams, Virtual Desktop, Microsoft Copilot & AI, Workplace as a Service, Remote Monitoring & Management, and Exxas ERP integration.
• Data Center Data center solutions providing secure, scalable, and highly available IT infrastructure for businesses. Includes Server & Storage, Private Cloud, and Public Cloud offerings to ensure data is protected and accessible at all times.
• Communication Services Voice and unified communication solutions ensuring reliable connectivity for businesses. Includes Cloud Telephony (Cloud-Telefonie), Microsoft Teams Telefonie, On-Premises Telefonie, XPhone Connect UCC, LAN & WLAN, Private 5G, and TV/Infotainment services for hotels and care homes.
• IT Security Comprehensive IT security solutions protecting systems, data, and applications. Includes Endpoint Detection and Response (EDR/XDR), Data Protection, Network Security, Zero Trust Network Access, Mail Security, and Security Awareness Training.
• Alarmierungssysteme (Alarm and Call Systems) Specialized alerting and call systems for healthcare and care facilities. Includes patient call systems (Patientenrufsysteme), elopement protection (Weglaufschutz), lone worker and employee protection, silent alarms, evacuation alarms, technical alarms, and customized alarm solutions. Targets hospitals, nursing homes, and care facilities.
• GETS Alarmarmband Robust alarm wristband with IP67 rating, up to 18 months battery life, secure radio transmission, elopement protection capability, and integrated NFC. Distributed by eastphone with a trade-in/exchange program. Priced at CHF 238 per unit (excluding VAT) with CHF 85 exchange discount per returned device.

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• SwisscomcoreTechnology or IntegrationTechnology partner providing telecom and network infrastructure solutions as part of eastphone's ICT ecosystem.
• G DATAcoreTechnology or IntegrationSecurity technology partner providing antivirus and IT security solutions integrated into eastphone's security portfolio.
• MicrosoftcoreTechnology or IntegrationStrategic technology partner for Microsoft 365, Teams, Copilot, and cloud solutions as core components of the Modern Workplace offerings.
• GETScoreTechnology or IntegrationPartner for alarm and call systems, particularly the GETS alarm wristband with exchange program offered through eastphone.
• AscomcoreTechnology or IntegrationPartner for alarm and communication solutions for healthcare facilities, offering specialized care communication systems.

Scale indicators2 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Avectris AG: Swiss healthcare-focused IT services provider (originated from Swisscom's healthcare IT business) serving hospitals and care facilities with managed IT, communication, and alarm solutions. Comparable healthcare/care vertical specialization and Swiss SME-style delivery model.

Direct peers

• UMB AG: Swiss IT solutions and services provider covering cloud, security, workplace, and managed services for mid-market clients. Comparable full-stack ICT services model and Swiss regional positioning.
• ELCA Informatique: Swiss IT services company offering software development, cloud, managed services, and security to mid-market and enterprise customers. Comparable Swiss-focused ICT services model with similar Microsoft ecosystem alignment and SME-to-mid-market customer profile.
• netrics AG: Swiss managed service provider offering cloud, workplace, security, and network services to SMEs and mid-market customers. Most directly comparable peer to eastphone in scope, customer segment, and regional Swiss MSP positioning.
• isolutions AG: Swiss Microsoft-focused managed services and cloud solutions provider serving SMEs and mid-market. Comparable Modern Workplace, Microsoft 365, Teams, and Azure-centric offerings targeting the same Swiss SME customer base.
• BNC Business Network Communications AG: Swiss IT services and communications company offering managed IT, cloud, telephony, and security to SMEs. Comparable size, regional focus, and portfolio breadth to eastphone as a fellow Swiss mid-market MSP.

Broad incumbents

• ALSO Group: Swiss-headquartered ICT distribution and services group offering cloud, security, and managed services through a partner channel. Comparable ICT services portfolio and Swiss roots, though operating at much greater scale and primarily through a distributor model.
• Ascom Holding AG: Swiss-listed provider of healthcare communication, patient call systems, and mobile workflow solutions. Direct overlap with eastphone's CARE division in alarm and healthcare communication, though Ascom is also a partner; comparable in healthcare alarm systems.
• Bechtle AG: One of Europe's largest IT services and solutions providers with substantial Swiss operations covering managed services, cloud, security, and workplace solutions. Comparable portfolio breadth to eastphone but at much larger scale and with broader geographic reach.
• Swisscom: Switzerland's largest telecom and ICT services provider, offering managed IT, cloud, security, and communication services to SMEs across the country. Direct overlap with eastphone's Modern Workplace, Communication Services, and IT Security portfolios, though at vastly greater scale and as a partner rather than a customer.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eastphone-ag

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eastphone