ONGC Systems
ONGC Systems is an Australian managed IT services provider (Gold Coast, founded 2003) delivering Managed IT, Cyber Security, and AI & Automation services built on Microsoft 365, Azure, and the Power Platform, primarily to SMBs, mid-market firms, and not-for-profits across Queensland, NSW, and Victoria.
- Company typePrivate
- Founded2003
- HeadquartersHelensvale, Australia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What ONGC Systems does
ONGC Systems Holdings Pty Ltd is an Australian managed IT services provider headquartered on the Gold Coast, Queensland, founded in 2003 and operating with 101-250 employees. The company delivers whole-of-business technology services across three pillars: Managed IT, Cyber Security, and AI & Automation, primarily to Australian SMBs, mid-market organisations and not-for-profits across Queensland, New South Wales, and Victoria.
Its core technology stack is centred on the Microsoft ecosystem: Microsoft 365, Azure, SharePoint, Microsoft Teams Calling, Dynamics 365, and the Power Platform (Power BI, Power Apps, Power Automate, Power Pages), under a Microsoft Gold Partner competency spanning Modern Work, Security, Business Applications, and Digital & App Innovation Azure. ONGC layers proprietary service methodologies on top of this stack, including the Reach365 admin portal (under-60-second user provisioning, remote wipe), the tiered Reach Ignite / Protect / Secure service packages aligned to the ACSC Essential Eight framework, and an AI & Automation Readiness Assessment producing 3/6/12-month technology roadmaps. Supplementary partnerships with AvePoint (cloud backup), 3CX (Platinum Partner for PBX), Sophos, Veeam, Ubiquiti, and Aussie Broadband round out the managed stack.
The business model is subscription-based managed services with monthly billing, supplemented by hardware resale margin, project-based professional services, and vCIO advisory retainers. Go-to-market is a hybrid field/inside sales motion: enterprise field sales for vCIO engagements and tailored packages, inside sales (1800 line, web forms, email) for SMB onboarding, plus Microsoft and 3CX partner referrals and NFP community referrals. Reported scale signals include 200 NFPs supported daily, A$888,163 in NFP discounts delivered in FY25, and 20+ years of operating history under founder/management ownership.
ONGC Systems firmographics
Firmographics- Name
- ONGC Systems
- Legal name
- ONGC Systems Holdings Pty Ltd
- Website
- https://ongc.com.au
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ONGC Systems is an Australian managed IT services provider (Gold Coast, founded 2003) delivering Managed IT, Cyber Security, and AI & Automation services built on Microsoft 365, Azure, and the Power Platform, primarily to SMBs, mid-market firms, and not-for-profits across Queensland, NSW, and Victoria.
- Ownership category
- akta.pro rank
ONGC Systems industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Network, Infrastructure & Data Center Integration (BPAEAAAK)
- akta.pro secondary industries
- Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)
Keywords
Where ONGC Systems is headquartered
LocationHeadquarters
- HQ city
- Helensvale
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
ONGC Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Ongoing managed IT support delivered as a subscription-style recurring revenue model. Includes service desk, 2nd & 3rd line support, security management, network management, data backup and recovery, and proactive monitoring. Billed through tailored monthly/annual packages based on business size and needs.
- Cyber Security Services: Managed security services including 24/7 monitoring, threat detection, dark web monitoring, security awareness training, and incident response. Sold as standalone or bundled with managed IT packages (Reach Ignite, Protect, Secure tiers).
- Cloud & Microsoft 365 Services: Revenue from Microsoft 365 management, Azure services, SharePoint consulting, Teams Calling, and cloud migration services. Often bundled within managed IT agreements or sold as standalone consulting engagements.
- Professional Services & Consulting: IT consulting, vCIO services, project management, business process automation, and AI/Copilot enablement delivered as professional services engagements. Revenue generated through project-based fees and ongoing advisory retainers.
- IT Procurement & Hardware Sales: Procurement and supply of hardware (computers, laptops, tablets, phone systems, printers, servers) as a value-added reseller. One-time transactional revenue with margin on hardware sales, often bundled with managed services agreements.
- Offsite Backup & Data Services: Cloud backup solutions for Microsoft 365, Google Workspace, Salesforce, Azure, and Entra ID, sold as subscription-based services. Partnership with AvePoint for backup solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT packages tailored to business size |
| Subscription | Monthly | Reach Ignite — Basic managed IT for emerging businesses |
| Subscription | Monthly | Reach Protect — Intermediate security for established businesses |
| Subscription | Monthly | Reach Secure — Full Essential Eight alignment for mature businesses |
| Freemium | Annual | 3CX PBX Phone System — Free for 1 Year |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
ONGC Systems product offering
Product offeringCore offering
ONGC Systems provides managed IT services, cyber security, cloud (Microsoft 365 and Azure), and AI/automation enablement to Australian businesses, primarily as a Microsoft Gold Partner delivering Microsoft 365, Azure, SharePoint, Teams Calling, Copilot, and Power Platform solutions. It packages these capabilities into three proprietary tiers — Reach Ignite, Reach Protect, and Reach Secure — aligned to ACSC Essential Eight maturity, supplemented by professional services such as vCIO advisory, business process automation, IT procurement, cloud backup, and disaster recovery.
Product overview
ONGC Systems is an Australian managed IT services provider offering a comprehensive portfolio of technology solutions organized around three core pillars: Managed IT Services, Cyber Security, and AI & Automation. The service portfolio includes tiered security packages (Reach Ignite, Reach Protect, Reach Secure) aligned with ACSC Essential Eight guidelines, AI enablement services through Microsoft Copilot and Power Platform automation tools, and cloud services including Microsoft 365, Azure, SharePoint, and Teams Calling. Additional offerings span backup and disaster recovery, video conferencing, 3CX phone systems, business internet, virtual CIO advisory, and IT project management. The company operates as a Microsoft Gold Partner delivering integrated solutions primarily within the Microsoft ecosystem, supplemented by partnerships with AvePoint for backup, Sophos for security, and 3CX for communications.
Differentiator
Problem solved
Functional benefit
Brands
- Reach: IT and security service packages including Reach Ignite (basic cyber security for emerging businesses), Reach Protect (intermediate cyber security with 24/7 monitoring), and Reach Secure (comprehensive security aligned with ACSC Essential Eight guidelines).
- REACH
Products and services
- Managed IT Services Comprehensive IT infrastructure management including 24/7 support, proactive monitoring, security management, network management, data backup and recovery, and IT procurement, covering service desk, backend infrastructure, and system capability reviews for Australian businesses.
- Cyber Security Services Managed security solutions following the ACSC Essential Eight Framework including 24/7 security monitoring, security risk assessments, security awareness training, identity protection, advanced password protection, proactive threat detection, dark web identity monitoring, and incident response.
- Reach Ignite Entry-level managed IT and security package for emerging Australian businesses, integrating user access control, password management, data backups, Microsoft 365 management, and 24/7 support.
- Reach Protect Intermediate managed security package for established businesses, including 24/7 threat monitoring, unlimited incident response, dark web scanning, security awareness training, and Microsoft 365 Business Premium to progress toward Essential Eight maturity.
- Reach Secure Advanced managed IT security package aligned with ACSC Essential Eight Maturity Level 2 for mature businesses, including application control, 24/7 security monitoring, dark web scanning, data loss prevention, annual security assessments, and compliance documentation.
- AI and Automation Readiness Assessment Structured assessment service analysing organisational preparedness for AI and Microsoft Copilot deployment, evaluating data infrastructure, Microsoft 365 usage, core applications, organisational AI literacy, process reviews, ethical considerations, and automation readiness, producing a tailored 3–12 month technology roadmap.
- Microsoft Copilot Enablement AI adoption and implementation service leveraging Microsoft Copilot for business data analysis, insight generation, workflow optimisation, customer service enhancement, and sales improvement.
- Business Process Automation Workflow automation services using Microsoft Power Platform (Power Apps, Power Automate, Power Pages) to identify pain points, bottlenecks, and redundancies in business processes and develop tailored automation solutions.
- Power BI Analytics Microsoft Power BI business analytics service providing data visualisation, interactive dashboards, and actionable insights connected to 50+ data sources including Google Analytics, Xero, QuickBooks, and CRMs.
- Cloud Backup (AvePoint) Offsite backup solutions through the AvePoint partnership for Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, and Power Platform data protection, with automated recovery and security drift monitoring.
- Disaster Recovery Business continuity and disaster recovery planning services including risk assessment, backup strategies, DR planning, and recovery solutions for cyber-attacks, equipment failures, and natural disasters.
- Microsoft 365 Management Managed Microsoft 365 cloud productivity suite including Outlook, OneDrive, SharePoint, Teams, Word, Excel, PowerPoint, and OneNote with enhanced security features, device management, and Windows integration.
- Azure Cloud Services Microsoft Azure managed cloud services for data backup, disaster recovery, compliance storage, and security solutions with scalable consumption-based resources.
- SharePoint Consulting SharePoint implementation and customisation services including document management, collaboration workflows, custom workspaces, and Microsoft 365 integration.
- Microsoft Teams Calling Cloud-based business communication solution integrating voice, video, and collaboration within Microsoft 365, with AI features including real-time translation, smart meeting summaries, VoIP calling, and video conferencing.
- Video Conferencing Solutions Video conferencing solutions using Microsoft Teams or 3CX platforms supporting up to 1,000 meeting participants with screen sharing, live captions, recording, transcription, and whiteboard collaboration.
- 3CX PBX Platform Software-based PBX phone system service for Windows, Linux, and cloud deployment providing unified communications, CRM integration (Salesforce, Google Contacts), VoIP calling, web conferencing, mobile apps, and desktop call control.
- Business Internet Services Business internet services including NBN, NBN Enterprise Ethernet, and Business Fibre with up to 10Gbps speeds, 99.95% uptime guarantee, symmetrical speeds, and 24/7 Australian-based support.
- vCIO and Technology Advisory Virtual Chief Information Officer service providing strategic IT leadership, technology roadmaps, IT budget planning, governance, risk management, and cyber security advisory without the overhead cost of a full-time CIO.
- IT Project Management IT project management services for office moves, infrastructure upgrades, cloud migrations, phone system installations, and line-of-business software implementations with stakeholder and vendor liaison.
- IT Hardware Procurement Hardware procurement and supply service including computers, laptops, tablets, digital phone systems, printers, copiers, toner, and servers with compatibility checks, installation, maintenance, and commercial-grade warranty support.
Quantifiable outcome
- NFP discounts of $888,163 delivered in FY25, supporting 200 not-for-profit organisations daily
- +2 more outcomes
Companies that use ONGC Systems
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles3 records
ONGC Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability6 records
Feature4 records
ONGC Systems partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, key and supporting.
- MicrosoftcoreMicrosoft Gold Partner with certified competencies in Modern Work, Security, Business Applications, and Digital & App Innovation Azure. ONGC delivers Microsoft 365, Azure, Teams Calling, SharePoint, Copilot/AI enablement, and Dynamics 365 solutions. Partner since at least 2012.
- AvePointkeyONGC partners with AvePoint for offsite backup solutions covering Microsoft 365, Google Workspace, and Salesforce. AvePoint provides the cloud backup platform infrastructure for ONGC's backup-as-a-service offerings.
- 3CXkeyONGC is a Platinum Partner for 3CX, a software-based PBX phone system. They offer 3CX deployment, management, and ongoing support, including a free first-year licence promotion.
- SophossupportingSophos is listed as a technology partner providing security solutions integrated within ONGC's managed security services stack.
- VeeamsupportingVeeam partner providing backup and recovery software solutions integrated into ONGC's managed IT and disaster recovery services.
- Aussie BroadbandsupportingAussie Broadband is an internet service provider partner. ONGC offers managed internet services through Aussie Broadband's network as part of their managed connectivity solutions.
- UbiquitisupportingUbiquiti is referenced as a technology partner providing networking and infrastructure equipment integrated into ONGC's managed IT solutions.
- Microsoft Nonprofit & Philanthropic ProgramskeyONGC helps NFPs access discounted Microsoft licences, unlock grants for consultative workshops, and build capability through free training via Microsoft's philanthropic programs. This is a core element of ONGC's NFP value proposition.
- Australian Cyber Security Centre (ACSC)coreONGC is registered with the ACSC MSP3 program, receiving early threat bulletins and alerts before public release. ONGC aligns its security framework to ACSC Essential Eight guidelines, integrating government best practices into service delivery.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
ONGC Systems competitors and assessment
Company assessmentMarket position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ONGC Systems social profiles
Digital presenceONGC Systems compliance and trust
Trust signalCompliance8 records
ONGC Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
ONGC Systems leadership team
Management profileNumber of profiles
Profiles2 records
ONGC Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ONGC Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ONGC Systems
What does ONGC Systems do?
ONGC Systems provides managed IT services, cyber security, cloud (Microsoft 365 and Azure), and AI/automation enablement to Australian businesses, primarily as a Microsoft Gold Partner delivering Microsoft 365, Azure, SharePoint, Teams Calling, Copilot, and Power Platform solutions. It packages these capabilities into three proprietary tiers — Reach Ignite, Reach Protect, and Reach Secure — aligned to ACSC Essential Eight maturity, supplemented by professional services such as vCIO advisory, business process automation, IT procurement, cloud backup, and disaster recovery.
Is ONGC Systems a public or private company?
ONGC Systems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ONGC Systems founded?
ONGC Systems was founded in 2003. It employs 101 to 250 people.
Where is ONGC Systems based?
ONGC Systems is headquartered in Helensvale, Australia, in the Oceania region.
How does ONGC Systems make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are cyber Security Services, cloud & Microsoft 365 Services, professional Services & Consulting, IT Procurement & Hardware Sales and offsite Backup & Data Services.
Does ONGC Systems have an API?
No public API is recorded for ONGC Systems.
What industry is ONGC Systems in?
ONGC Systems's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAAAK, Network, Infrastructure & Data Center Integration, with a secondary code of BPAAACAE, Cloud & Infrastructure Support (Servers, Storage, Virtualization). Its NAICS code is 541513 and its SIC code is 7370.