What Softline does

Softline (legal entity TOV "СОФТЛАЙН ІТ", EDRPOU 37962095) is a privately held Ukrainian IT infrastructure services company headquartered in Kyiv, operating continuously since 1995 and currently employing 501–1,000 people. The company is a system integrator delivering end-to-end IT infrastructure across twelve service lines: corporate networks, server and cloud infrastructure, cloud and hybrid (Microsoft Azure / AWS) solutions, cybersecurity (SIEM, Zero Trust, IAM), Microsoft and Oracle solutions, virtualization and VDI, storage and backup, unified communications, IT consulting, IT audit and outsourcing, and data center engineering. Engagements are project-based with custom quoting and a free initial audit, and are converted into recurring SLA-based managed services contracts covering monitoring, scheduled maintenance, and helpdesk support. The go-to-market is direct B2B and B2B2C, targeting business centers and multi-tenant facilities, mid-market and enterprise corporates in manufacturing, fintech, and other sectors, and SMBs (20–300 employees) across Ukraine. The company is a core partner of Microsoft, Oracle, Cisco, and HPE Aruba, with minor alliances to VMware, Veeam, and Fortinet, and develops proprietary deployment methodologies for SIEM/Zero Trust, cloud migration, and Wi-Fi 7 enterprise rollouts. In March 2026, Softline extended beyond its core services with the launch of Ghost Office AI, a packaged AI platform targeting small trade businesses (HVAC, plumbing, electrical) to automate call answering, social media posting, and field sales coaching.

Name

Softline

Legal name

ТОВ «СОФТЛАЙН ІТ»

Website

https://softline.kiev.ua

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Softline is a Ukrainian IT system integrator founded in 1995 that designs, deploys, and manages end-to-end IT infrastructure (networks, servers, cloud, cybersecurity, communications) for mid-market and enterprise clients across Ukraine, with a recently launched AI platform for small trade businesses.

Ownership category

akta.pro rank

Product category

IT Infrastructure System Integration and Managed Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• IT infrastructure services
• System integration
• Managed IT services
• Cybersecurity implementation
• Cloud migration services

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. IT Infrastructure Professional Services: One-time and project-based professional services revenue for the design, implementation, and deployment of IT infrastructure. Revenue is generated from infrastructure projects including network design, server setup, cloud migration, cybersecurity implementation, and unified communications deployment. Projects are scoped, quoted, and delivered on a fixed-price or time-and-materials basis.
2. IT Outsourcing and Managed Support: Recurring revenue from long-term IT outsourcing contracts providing ongoing infrastructure monitoring, scheduled maintenance, and SLA-based incident response. Contracts provide predictable recurring revenue with monthly or annual billing under fixed-terms agreements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Softline IT provides end-to-end IT infrastructure system integration and managed services for Ukrainian corporate clients, covering corporate networks, server and hybrid cloud platforms, cybersecurity (SIEM, Zero Trust), unified communications, virtualization/VDI, storage/backup, and data center engineering. Services are delivered as project-based professional engagements and recurring managed/outsourcing contracts under SLAs, with the company acting as a single contractor for the full IT stack. The firm also markets the Ghost Office AI Platform, a newly launched AI automation product for small trade businesses.

Product overview

Softline IT is a Ukrainian IT infrastructure services company offering comprehensive system integration and IT consulting services since 1995. The company operates as a services organization providing end-to-end IT infrastructure solutions rather than a unified software product platform. Their service portfolio includes 12 distinct offerings: Corporate Networks, Server Infrastructure & Cloud, Cloud & Hybrid Infrastructure, Cybersecurity, Microsoft Solutions, Oracle Solutions, Virtualization & VDI, Storage & Backup, Unified Communications, IT Consulting, IT Audit & Outsourcing, and Data Center & Engineering. These services are delivered through project-based consulting and long-term managed services contracts, covering the full IT stack (networks, servers, cloud, security, communications) under one contractor model. The company also offers the Ghost Office AI Platform as an AI-powered solution for automating front-office operations in small trade businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Corporate Networks Design, deployment, and maintenance of stable corporate networks including LAN/WAN, Wi-Fi, VPN, structured cabling, and redundant connectivity for corporate and multi-tenant clients.
• Server Infrastructure & Cloud On-premise servers, migration to Microsoft Azure or AWS, hybrid solutions, deployment and support of server platforms from blade to hyperconverged systems.
• Cloud & Hybrid Infrastructure Microsoft Azure, AWS, hybrid cloud solutions, and scalable infrastructure for business with gradual transition capabilities.
• Cybersecurity SIEM, Zero Trust, endpoint protection, identity and access management (IAM), threat detection, and security integration into existing infrastructure.
• Microsoft Solutions Implementation and support for Active Directory, Exchange, SharePoint, SQL Server, Intune, Microsoft Azure, and Microsoft 365.
• Oracle Solutions Oracle database, Oracle RAC (Real Application Clusters), and high-availability systems for enterprise environments.
• Virtualization & VDI VMware, Hyper-V, VDI, private cloud, and remote desktop solutions for corporate clients.
• Storage & Backup SAN, backup systems, data protection, and disaster recovery solutions (including Veeam-based implementations).
• Unified Communications IP telephony, video conferencing, collaboration tools, and call center solutions.
• IT Consulting Architecture design, IT strategy, infrastructure planning, and security policies development.
• IT Audit & Outsourcing Audit, monitoring, support, maintenance, and infrastructure assessment with system monitoring, SLA, and helpdesk services delivered as recurring managed services.
• Data Center & Engineering Power, cooling, fire safety, CCTV, and data center systems engineering.
• Ghost Office AI Platform AI-powered platform for small trade businesses (HVAC, plumbing, electrical contractors) that automates front-office operations including call answering, social media posting, and field sales coaching.

Quantifiable outcome

• Network support requests decreased significantly after infrastructure upgrade for a 12-story business center with 35 tenants
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft solutions partner providing Active Directory, Exchange, SharePoint, SQL Server, Intune, Microsoft Azure, and Microsoft 365 implementations. Softline IT designs, deploys, and migrates client infrastructure to Microsoft Azure and AWS, and implements Microsoft-centric security solutions including Microsoft Defender for Business and Microsoft Intune for endpoint management.
• OraclecoreTechnology or IntegrationOracle solutions partner specializing in Oracle database, Oracle RAC (Real Application Clusters), and high-availability systems for enterprise clients with demanding reliability requirements. Softline IT provides deployment and support for Oracle-based infrastructure.
• HPE ArubacoreTechnology or IntegrationHPE Aruba hardware partner for Wi-Fi enterprise deployments. Softline IT implements Aruba wireless infrastructure including access points, Wi-Fi controllers, and Aruba Central cloud management. The company has documented expertise in Aruba CX switching and Aruba wireless solutions for business center and corporate office deployments.
• CiscocoreTechnology or IntegrationCisco networking solutions partner with documented expertise in Cisco Catalyst switching. Softline IT designs and deploys Cisco-based corporate networks and provides comparative advisory between Cisco Catalyst and Aruba CX platforms for Ukrainian business clients.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Insight Enterprises: Global IT solutions integrator selling hardware, software, and services (including managed services) to mid-market and enterprise buyers; comparable business model around vendor partnership-led infrastructure deployment and ongoing support.
• Computacenter: UK-headquartered IT infrastructure solutions provider delivering enterprise networking, datacenter, cloud, and managed services to mid-market and large corporate clients across Europe — the closest international functional analogue to Softline IT's full-stack infrastructure integration under one contractor.
• Logicalis: International IT infrastructure and managed services provider with deep Cisco, HPE Aruba, Microsoft, and VMware partnerships — closely aligned with Softline IT's vendor stack and enterprise networking/cybersecurity delivery thesis.
• SHI International: Large US-based IT solutions provider combining hardware/software distribution with professional and managed services for mid-market and enterprise — directly comparable to Softline IT's single-contractor, multi-vendor stack delivery model.
• Bechtle AG: European IT systems house with broad portfolio spanning corporate IT, datacenter, networking, cloud, and managed services across SMB-to-enterprise segments — highly comparable end-to-end infrastructure model and customer base.

Regional players

• MUK Ukraine: Ukrainian IT distributor and system integrator focused on enterprise hardware, software licensing, and infrastructure projects domestically — the most direct Ukraine-only competitor overlapping with Softline IT's B2B infrastructure deployment practice.

Broad incumbents

• CDW Corporation: One of the largest IT solutions providers in North America serving SMB, mid-market, and enterprise with hardware, software, and adjacent services — a broader incumbent to Softline IT's vendor-channel-led infrastructure delivery.
• Capgemini: Global IT services and consulting major offering cloud, cybersecurity, and infrastructure services including managed operations to large enterprises — a broader incumbent competing for the same enterprise IT modernization wallet as Softline IT.

Emerging players

• EPAM Systems: Originally Ukrainian-founded global IT services firm with deep engineering talent base in Ukraine; competes for the same enterprise and mid-market IT budgets and technical workforce as Softline IT, though focused on software rather than infrastructure.
• SoftServe: Major Ukrainian IT services company offering software engineering and digital services in the same Ukrainian talent pool as Softline IT, but with a software/services focus rather than infrastructure integration — a domestic peer on the talent and customer axis.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Softline