Innovaway

What Innovaway does

Innovaway S.p.A. is a privately held Italian ICT services company headquartered in Naples, operating under the direction of G.&G. Holding S.r.l. and led by founder-CEO Antonio Giacomini. The company delivers end-to-end digital infrastructure and platform solutions across six integrated service lines: IT Infrastructure Lifecycle, Enterprise Service Center (24/7 multilingual help desk L1-L3), IT Application Lifecycle (including an ISTQB-certified Testing Factory), Data Lifecycle (BI, ML, analytics), Cybersecurity (NIS2/DORA compliance, threat and vulnerability assessment), and Business Process Outsourcing. It positions itself as a single point of contact providing integrated governance across the technology and application lifecycle, leveraging partnerships with 28+ major technology vendors including ServiceNow, VMware, Microsoft, Dell, Adobe, Darktrace, Databricks, and BMC.

The company serves three primary vertical segments: the Private Sector (Retail, Utilities, Transport), the Public Sector (Healthcare, Welfare, smart city initiatives), and Finance (Banking and Insurance). Disclosed customer base stands at 300+ globally with 800+ professionals and €60+ million in FY2023 turnover. Its international footprint extends through wholly-owned subsidiaries in Albania (2014), Bulgaria (2022), and the United States via Innovaway Inc. (2024, Philadelphia), with additional Italian regional offices in Milan, Rome, Turin, Benevento, Bari, and Catanzaro.

The business model is enterprise and public-administration field sales of customized ICT services priced on multi-year contracts. Revenue streams are a mix of managed services (infrastructure, service center, cybersecurity) and professional services (application lifecycle, data lifecycle, BPO), with BPO concentrated in Banking, Insurance, and Healthcare verticals. Innovaway is privately held under G.&G. Holding S.r.l with no public equity listing; its only disclosed capital event is a 2022 corporate bond fully subscribed by Italian state-backed institutions Cassa Depositi e Prestiti and Mediocredito Centrale. Capability breadth is reinforced by a dense certification stack (ISO 27001/27017/27018/20000-1/22301/37001/9001/14001/45001/18295-1, SA8000, ISTQB Platinum Partner, UNI Pdr 125 gender equality, Ecovadis), and an AI Security Governance Framework that supports regulated and AI-sensitive client work.

Name

Innovaway

Legal name

Innovaway S.p.A. a Socio Unico

Website

https://innovaway.it

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH), Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• IT infrastructure management
• Managed IT services
• Cybersecurity services
• Business process outsourcing
• Digital transformation consulting

Headquarters

HQ city

Napoli

HQ country

Italy

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. IT Infrastructure Lifecycle Services: Managed services for IT infrastructure covering the entire lifecycle from design to management of hybrid, cloud, and on-premise environments, including daily on-site and remote operations support, business resiliency, and modernization of complex environments.
2. Enterprise Service Center: Technical support services via centralized 24/7 Service Center, including multi-channel help desk (L1-L3), digital workplace services, and ITIL-compliant processes with centralized governance.
3. IT Application Lifecycle Services: End-to-end application lifecycle management including custom development, application management, integrated DevOps processes, and Testing & Quality Assurance via certified Testing Factory.
4. Data Lifecycle Services: Data-driven transformation services covering Data Strategy, Collection, Data Resilience, and end-to-end Data Management & Elaboration, Dashboarding & Reporting through Data Analytics, Business Intelligence (BI), and Machine Learning (ML) technologies.
5. Cybersecurity Services: Cyber Resilience services, Compliance management (NIS2, DORA), and Threat & Vulnerability Assessment for business continuity protection against increasingly sophisticated cyber threats.
6. BPO Services: End-to-end outsourcing of critical operational processes including Back Office and Front Office BPO with vertical competencies in Banking, Insurance, and Healthcare industries.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

Innovaway delivers end-to-end ICT services covering IT Infrastructure Lifecycle (hybrid, cloud, on-premise environments), Enterprise Service Center (24/7 multilingual help desk L1-L3, ITIL-compliant Digital Workplace), IT Application Lifecycle (DevOps, ISTQB-certified Testing & Quality Assurance), Data Lifecycle (Data Strategy, BI, ML), Cybersecurity (NIS2/DORA compliance, threat & vulnerability assessment), and Business Process Outsourcing for Back Office and Front Office processes. It serves enterprise clients and public administrations as a single point of contact across the full technology and application lifecycle, with vertical focus on Banking, Insurance, Healthcare, Retail, Utilities, Transport, and Public Administration.

Product overview

Innovaway is an ICT services company offering a portfolio of six integrated service lines covering the complete digital transformation lifecycle. The core offerings include IT Infrastructure Lifecycle (hybrid/cloud/on-premise management), Enterprise Service Center (24/7 help desk and support), IT Application Lifecycle (development, DevOps, and testing), Data Lifecycle (analytics, BI, and ML), Cybersecurity (threat assessment and compliance), and BPO (operational process outsourcing). These services work together as an end-to-end digital transformation solution, with the company also maintaining acquired capabilities through BitSolution (IoT solutions including Mobile Control). The company operates primarily in Italy with international presence serving Banking, Insurance, Healthcare, Retail, Utilities, and Public Administration sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Innovaway Technologies Solutions: Business Advisory: Complex IT solutions design and implementation
• Mobile Control

Products and services

• IT Infrastructure Lifecycle Manages the entire IT infrastructure lifecycle from design to ongoing management of hybrid, cloud, and on-premise environments for enterprises and public administrations. Includes daily on-site and remote operations support, business resiliency services, and modernization of complex environments.
• Enterprise Service Center Provides 24/7 technical support through a centralized Service Center for enterprise and public-sector clients. Manages multi-channel help desk (L1-L3), Digital Workplace services, and ITIL-compliant processes with centralized governance.
• IT Application Lifecycle End-to-end application lifecycle management from requirements gathering to custom development, application management, DevOps-integrated processes, and Testing & Quality Assurance through an ISTQB Platinum-certified Testing Factory.
• Data Lifecycle Supports data-driven transformation managing the entire data lifecycle from Data Strategy to Collection, Data Resilience, and end-to-end Data Management & Elaboration, Dashboarding & Reporting through Data Analytics, Business Intelligence (BI), and Machine Learning (ML) technologies.
• Cybersecurity Protects the digital ecosystem with an integrated framework ensuring business continuity against sophisticated cyber threats. Includes Cyber Resilience services, Compliance Management (NIS2, DORA), and Threat & Vulnerability Assessment for enterprise and public-sector clients.
• BPO (Business Process Outsourcing) End-to-end outsourcing of critical operational processes including Back Office and Front Office BPO services with vertical competencies in Banking, Insurance, and Healthcare industries.
• Mobile Control IoT/mobile control solution for businesses, launched following Innovaway's acquisition of BitSolution (specialized in IoT solutions for private and public sectors).

Quantifiable outcome

• €60+ million turnover in 2023
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Partnerships

30 partnerships are on record, tiered core and strategic.

• AdobecoreTechnology or IntegrationTechnology partnership enabling delivery of integrated digital solutions. Adobe provides creative and document management technologies integrated into Innovaway's service offerings.
• BitdefendercoreTechnology or IntegrationCybersecurity technology partnership providing advanced threat protection and security solutions as part of Innovaway's cybersecurity service offerings.
• BMC SoftwarecoreTechnology or IntegrationITSM and systems management technology partnership enabling service management and IT operations solutions.
• ClouderacoreTechnology or IntegrationData management and analytics technology partnership supporting big data and machine learning solutions in Innovaway's Data Lifecycle services.
• Cyber GurucoreTechnology or IntegrationCybersecurity awareness and training technology partnership enhancing security culture and employee education services.
• CommvaultcoreTechnology or IntegrationData protection and backup technology partnership supporting business continuity and disaster recovery solutions.
• DarktracecoreTechnology or IntegrationAI-powered cybersecurity technology partnership providing autonomous response and threat detection capabilities.
• DatabrickscoreTechnology or IntegrationData analytics and AI platform partnership enabling advanced analytics, machine learning, and data engineering solutions.
• DataCorecoreTechnology or IntegrationSoftware-defined storage technology partnership providing storage virtualization and performance optimization solutions.
• Dell TechnologiescoreTechnology or IntegrationEnterprise hardware and infrastructure technology partnership supporting IT infrastructure and data center solutions.
• DT (Dynatrace)coreTechnology or IntegrationDigital performance platform partnership providing observability and application performance monitoring solutions.
• FortinetcoreTechnology or IntegrationNetwork security technology partnership providing firewall, VPN, and network security solutions.
• HCL TechnologiescoreTechnology or IntegrationEnterprise IT services and software technology partnership supporting digital transformation and technology consulting.
• HitachicoreTechnology or IntegrationEnterprise technology partnership providing infrastructure, storage, and digital transformation solutions.
• HuaweicoreTechnology or IntegrationEnterprise IT and networking technology partnership providing infrastructure and cloud solutions.
• Lenovo/InfinidatcoreTechnology or IntegrationEnterprise storage and infrastructure technology partnership providing data storage and management solutions.
• Micro FocuscoreTechnology or IntegrationEnterprise software technology partnership providing application modernization, security, and IT operations solutions.
• mySCOREcoreTechnology or IntegrationSustainability and ESG scoring technology partnership supporting environmental and social governance assessment solutions.
• MongoDBcoreTechnology or IntegrationModern database technology partnership providing NoSQL database solutions for application development.
• MorpheuscoreTechnology or IntegrationHybrid cloud management technology partnership providing unified cloud management and orchestration solutions.
• Motorola SolutionscoreTechnology or IntegrationEnterprise communications and mobility technology partnership supporting critical communications and operations solutions.
• OpenTextcoreTechnology or IntegrationEnterprise information management technology partnership providing document management and content services solutions.
• PreocoreTechnology or IntegrationTechnology partnership supporting business process and collaboration solutions.
• QualyscoreTechnology or IntegrationCloud-based security and compliance technology partnership providing vulnerability management and threat detection solutions.
• RubrikcoreTechnology or IntegrationData protection and management technology partnership providing backup, recovery, and archive solutions.
• ServiceNowcoreTechnology or IntegrationDigital workflow and ITSM platform partnership providing service management, IT operations, and workflow automation solutions.
• SynopsyscoreTechnology or IntegrationSoftware testing and quality assurance technology partnership providing application security and software integrity solutions.
• VMwarecoreTechnology or IntegrationVirtualization and cloud infrastructure technology partnership providing virtualization, container, and hybrid cloud solutions.
• Koel Retail TechnologystrategicStrategic or Co-development PartnerStrategic partnership in collaboration with Koel Retail Technology and other strategic partners, creating customized solutions for retail clients. This partnership enabled logistics optimization, maintenance, and technical support on a European scale.
• VtexstrategicStrategic or Co-development PartnerPartnership to accelerate digitization process. Vtex and Innovaway signed agreement for digital transformation in retail and luxury sectors, combining expertise for digital commerce solutions.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Indra: Spanish-headquartered IT services and digital transformation firm. Comparable for similar systems integration and IT services offerings across European regulated industries, primarily competing in Iberia but addressing similar client types.

Broad incumbents

• Accenture: Global IT services leader. Comparable for the same broad end-to-end IT services and digital transformation space, though at far greater scale, geographic reach and portfolio breadth than Innovaway.
• Atos: European IT services and managed infrastructure provider. Comparable for IT infrastructure, security and managed services targeting European enterprises and the public sector.
• Tata Consultancy Services (TCS): Global IT services and BPO leader. Comparable for end-to-end IT services, BPO and application management, particularly for European banking, insurance and retail clients.
• Wipro: Global IT services and BPO major. Comparable for enterprise IT services, application management and BPO offerings targeting European banking, insurance and retail clients.
• Capgemini: Global IT services and consulting firm. Comparable for enterprise IT transformation, managed services and BPO across financial services, public sector and retail.

Direct peers

• Engineering Ingegneria Informatica: Large Italian IT services and systems integration group. Directly comparable: Italian heritage, enterprise and public-sector focus, and similar systems integration, application management and digital transformation offerings.
• Reply: Italian IT consulting and systems integration firm listed on Borsa Italiana. Comparable on size, verticalized digital transformation and IT services for enterprise clients across multiple industries.
• Exprivia (now ITALTEL group): Italian-headquartered IT services provider of comparable size and scope. Comparable for similar Italian base, multi-vertical enterprise IT services portfolio and public-sector engagement history.
• Almaviva: Italian IT and BPO group. Comparable on size, Italy-centric footprint, and BPO/digital transformation offerings that overlap with Innovaway's BPO and Enterprise Service Center.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/innovaway
• Facebookfacebook.com/InnovawayGroup
• LinkedInlinkedin.com/company/innovaway
• Instagraminstagram.com/innovaway
• Xx.com/InnovawaySpA

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Innovaway