Alvao

Name

Alvao

Legal name

ALVAO s.r.o.

Website

https://alvao.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

IT Service Management (ITSM) Software

NAICS

Software Publishers (5132), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Service Management (ITSM) Platforms (HDAEALAA)

akta.pro secondary industries

IT Asset Management (ITAM) Platforms (HDAEALAD), IT Knowledge Management & Service Desk Platforms (HDAEALAH), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

Keywords

• IT service management
• IT asset management
• ITSM software
• Microsoft 365 integration
• IT helpdesk

Headquarters

HQ city

Arlington

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Licenses and Subscriptions: Annual subscription licensing model with perpetual license options for on-premises deployments. Enterprise licensing based on user count or asset volume. Pricing varies by module (Service Desk, Asset Management) and deployment type (SaaS vs on-premises).

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels10 records

Core offering

ALVAO develops and sells unified IT Service Management (ITSM) and IT Asset Management (ITAM) software built natively on the Microsoft 365 platform. The company's core offerings include a Service Desk solution for IT incident and request management, an Asset Management solution for tracking hardware/software lifecycle, and an integrated ITSM platform combining both. The products are sold primarily to corporate IT departments, managed service providers, and public sector organizations for digitizing and automating IT operations.

Product overview

ALVAO is a unified ITSM and ITAM platform built natively on Microsoft 365, combining three core product lines: ALVAO Service Desk (ITSM for request, incident, and change management), ALVAO Asset Management (ITAM for hardware, software, and license lifecycle tracking), and ALVAO ITSM (the integrated platform combining both). The platform offers extensive add-on modules including ALVAO for Teams and ALVAO for Outlook (native Microsoft integrations), AI-powered features (ALVAO AI, AI Knowledge Base Assistant, AI Content Translation), workflow automation (Advanced Workflows, Power Automate), reporting (Power BI Reports), configuration management (CMDB), and specialized connectors (Intune, Azure DevOps, Zabbix, Endpoint Management Connectors). The solution serves organizations across 25+ countries with 300,000+ users, emphasizing Microsoft ecosystem integration and enterprise-grade security compliance.

Differentiator

Problem solved

Functional benefit

Products and services

• ALVAO Service Desk

Quantifiable outcome

• 40% faster issue resolution
• +9 more outcomes

Named customers20 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability9 records

Feature14 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationDeep native integration with Microsoft 365 ecosystem. ALVAO is built on and extends Microsoft Teams, Outlook, Azure AD/Entra ID, Intune, Power Automate, Power BI, and Azure DevOps. Provides certified Microsoft solution with familiar Microsoft user experience.
• ZabbixcoreTechnology or IntegrationZabbix integration prevents outages and security incidents with early intervention through proactive monitoring and alerting connected to ALVAO Service Desk.
• Azure DevOpscoreTechnology or IntegrationAzure DevOps connector simplifies collaboration between development and IT teams, connecting DevOps workflows with IT service management.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Freshservice (Freshworks): Cloud-native ITSM and ITAM platform targeting SMB and mid-market. ALVAO has direct native integration with Freshservice and competes with it in the same Microsoft-ecosystem-friendly buyer segment.
• HaloITSM: Cloud ITSM platform popular in UK and EMEA mid-market. Competes with ALVAO on the same Microsoft Teams/Outlook-friendly buyer segment and is a named competitor in ALVAO's own comparison pages.
• TOPdesk: European-headquartered ITSM and ESM vendor with strong presence in the Netherlands, Belgium, Germany, and the UK — a natural geographic and product peer for ALVAO in the EU mid-market.
• Jira Service Management (Atlassian): DevOps-centric ITSM solution competing head-to-head with ALVAO Service Desk, especially in technical teams. ALVAO explicitly maintains a comparison page against Jira Service Management.
• SysAid: ITSM and asset management vendor with both cloud and on-premises offerings; targets similar mid-market and enterprise buyers and is named as a competitor in ALVAO's comparison pages.
• InvGate Service Desk: ITSM and ITAM platform with strong Latin American presence expanding into Europe and North America; comparable feature set including asset management and self-service portal.
• ManageEngine ServiceDesk Plus (Zoho): Long-standing ITSM and asset management suite offering on-premises and cloud deployment, directly comparable to ALVAO's hybrid deployment model and Microsoft integrations.

Emerging players

• 4me: Cloud-native ITSM/ESM with multi-tenant SaaS architecture focused on service integration across IT, HR, and facilities — overlaps with ALVAO on enterprise service management use cases but with a broader ESM focus.

Broad incumbents

• ServiceNow: Enterprise ITSM and broader workflow platform market leader. Overlaps directly with ALVAO on ITSM/ITAM but offers a much wider portfolio (HR, customer service, security operations) and is the default choice for large enterprises ALVAO targets.
• Ivanti (incl. LANDESK / Cherwell): Unified endpoint management and IT service platform combining ITSM (formerly Cherwell) and ITAM/ITAD capabilities — overlapping directly with ALVAO ITSM and Asset Management suites at the enterprise level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCv2aU9UJUZ2tMYV0l3c69dQ
• Facebookfacebook.com/alvao.cz
• LinkedInlinkedin.com/company/alvao-s-r-o-

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alvao