Alvao
- Company typePrivate
- Founded1999
- HeadquartersArlington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Alvao firmographics
Firmographics- Name
- Alvao
- Legal name
- ALVAO s.r.o.
- Website
- https://alvao.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Alvao industry classification
Industry- Product category
- IT Service Management (ITSM) Software
- NAICS
- Software Publishers (5132), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- IT Asset Management (ITAM) Platforms (HDAEALAD), IT Knowledge Management & Service Desk Platforms (HDAEALAH), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where Alvao is headquartered
LocationHeadquarters
- HQ city
- Arlington
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Alvao business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Licenses and Subscriptions: Annual subscription licensing model with perpetual license options for on-premises deployments. Enterprise licensing based on user count or asset volume. Pricing varies by module (Service Desk, Asset Management) and deployment type (SaaS vs on-premises).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Trial - 30 days full access |
| Subscription | Annual | Enterprise - Custom pricing |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Alvao product offering
Product offeringCore offering
ALVAO develops and sells unified IT Service Management (ITSM) and IT Asset Management (ITAM) software built natively on the Microsoft 365 platform. The company's core offerings include a Service Desk solution for IT incident and request management, an Asset Management solution for tracking hardware/software lifecycle, and an integrated ITSM platform combining both. The products are sold primarily to corporate IT departments, managed service providers, and public sector organizations for digitizing and automating IT operations.
Product overview
ALVAO is a unified ITSM and ITAM platform built natively on Microsoft 365, combining three core product lines: ALVAO Service Desk (ITSM for request, incident, and change management), ALVAO Asset Management (ITAM for hardware, software, and license lifecycle tracking), and ALVAO ITSM (the integrated platform combining both). The platform offers extensive add-on modules including ALVAO for Teams and ALVAO for Outlook (native Microsoft integrations), AI-powered features (ALVAO AI, AI Knowledge Base Assistant, AI Content Translation), workflow automation (Advanced Workflows, Power Automate), reporting (Power BI Reports), configuration management (CMDB), and specialized connectors (Intune, Azure DevOps, Zabbix, Endpoint Management Connectors). The solution serves organizations across 25+ countries with 300,000+ users, emphasizing Microsoft ecosystem integration and enterprise-grade security compliance.
Differentiator
Problem solved
Functional benefit
Products and services
- ALVAO Service Desk
Quantifiable outcome
- 40% faster issue resolution
- +9 more outcomes
Companies that use Alvao
Customer profileNamed customers20 records
Segments9 records
Ideal customer profiles3 records
Alvao technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability9 records
Feature14 records
Alvao partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcoreDeep native integration with Microsoft 365 ecosystem. ALVAO is built on and extends Microsoft Teams, Outlook, Azure AD/Entra ID, Intune, Power Automate, Power BI, and Azure DevOps. Provides certified Microsoft solution with familiar Microsoft user experience.
- ZabbixcoreZabbix integration prevents outages and security incidents with early intervention through proactive monitoring and alerting connected to ALVAO Service Desk.
- Azure DevOpscoreAzure DevOps connector simplifies collaboration between development and IT teams, connecting DevOps workflows with IT service management.
Scale indicators12 records
Recent moves6 records
Expansion highlights5 records
Alvao competitors and assessment
Company assessmentDirect peers
- Freshservice (Freshworks): Cloud-native ITSM and ITAM platform targeting SMB and mid-market. ALVAO has direct native integration with Freshservice and competes with it in the same Microsoft-ecosystem-friendly buyer segment.
- HaloITSM: Cloud ITSM platform popular in UK and EMEA mid-market. Competes with ALVAO on the same Microsoft Teams/Outlook-friendly buyer segment and is a named competitor in ALVAO's own comparison pages.
- TOPdesk: European-headquartered ITSM and ESM vendor with strong presence in the Netherlands, Belgium, Germany, and the UK — a natural geographic and product peer for ALVAO in the EU mid-market.
- Jira Service Management (Atlassian): DevOps-centric ITSM solution competing head-to-head with ALVAO Service Desk, especially in technical teams. ALVAO explicitly maintains a comparison page against Jira Service Management.
- SysAid: ITSM and asset management vendor with both cloud and on-premises offerings; targets similar mid-market and enterprise buyers and is named as a competitor in ALVAO's comparison pages.
- InvGate Service Desk: ITSM and ITAM platform with strong Latin American presence expanding into Europe and North America; comparable feature set including asset management and self-service portal.
- ManageEngine ServiceDesk Plus (Zoho): Long-standing ITSM and asset management suite offering on-premises and cloud deployment, directly comparable to ALVAO's hybrid deployment model and Microsoft integrations.
Emerging players
- 4me: Cloud-native ITSM/ESM with multi-tenant SaaS architecture focused on service integration across IT, HR, and facilities — overlaps with ALVAO on enterprise service management use cases but with a broader ESM focus.
Broad incumbents
- ServiceNow: Enterprise ITSM and broader workflow platform market leader. Overlaps directly with ALVAO on ITSM/ITAM but offers a much wider portfolio (HR, customer service, security operations) and is the default choice for large enterprises ALVAO targets.
- Ivanti (incl. LANDESK / Cherwell): Unified endpoint management and IT service platform combining ITSM (formerly Cherwell) and ITAM/ITAD capabilities — overlapping directly with ALVAO ITSM and Asset Management suites at the enterprise level.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Alvao social profiles
Digital presenceAlvao compliance and trust
Trust signalCompliance8 records
Alvao financial estimates
Financial estimateRevenue estimate
Valuation estimate
Alvao leadership team
Management profileNumber of profiles
Alvao funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Alvao M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Alvao
What does Alvao do?
ALVAO develops and sells unified IT Service Management (ITSM) and IT Asset Management (ITAM) software built natively on the Microsoft 365 platform. The company's core offerings include a Service Desk solution for IT incident and request management, an Asset Management solution for tracking hardware/software lifecycle, and an integrated ITSM platform combining both. The products are sold primarily to corporate IT departments, managed service providers, and public sector organizations for digitizing and automating IT operations.
Is Alvao a public or private company?
Alvao is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Alvao founded?
Alvao was founded in 1999. It employs 11 to 50 people.
Where is Alvao based?
Alvao is headquartered in Arlington, United States, in the North America region.
How does Alvao make money?
One revenue line is on record: software Licenses and Subscriptions.
Who are Alvao's main competitors?
Direct peers on record are Freshservice (Freshworks), HaloITSM, TOPdesk, Jira Service Management (Atlassian), SysAid, InvGate Service Desk and ManageEngine ServiceDesk Plus (Zoho). 4me is listed as an emerging player. Broad incumbents are ServiceNow and Ivanti (incl. LANDESK / Cherwell).
Does Alvao have an API?
Yes. ALVAO provides an Enterprise API (REST API) that enables integration with third-party applications and faster data sharing. The API supports endpoints for Asset Management and Service Desk operations, including ticket management, object property definitions, user management, and communication records. The API is documented via SwaggerHub with versioned specifications (v1.3). Developer documentation is at doc.alvao.com/en/25/alvao-api.
What industry is Alvao in?
Alvao's product category is IT Service Management (ITSM) Software. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of HDAEALAD, IT Asset Management (ITAM) Platforms. Its NAICS code is 5132 and its SIC code is 7370.