Communication Progress

What Communication Progress does

Communication Progress sh.p.k (CommProg) is an Albanian ICT solution provider founded in 1998 and headquartered in Tirane, Albania, operating exclusively in the domestic market. The company employs over 70 professionals and serves Albanian government institutions, banks, microfinance institutions, energy and postal utilities, and large enterprises through a consultative, enterprise field sales model covering the full project lifecycle from feasibility studies through implementation, training, and maintenance. Its customer base includes the Ministry of Agriculture and Rural Development, Municipality of Tirana, State Police, Ministry of Justice, Ministry of Defence, National Agency for Information (AKSHI), Public Procurement Agency, KESH, OSShE, Posta Shqiptare, Alpha Bank, Intesa Sanpaolo Bank, Raiffeisen Bank, Banka e Shqipërisë, Teleperformance, and EBRD.

The company's core proprietary product is IMPRO ERP, an open-source ERP platform with modular architecture covering Digital Archive (E-Archive & Data Capture), Mikrofinance, Human Resources, Accounting, and a Business Intelligence module. IMPRO ERP is localized for Albanian regulatory requirements (ASD/Reporting Bank standards, IFRS 9, Albanian Labor Code), supports Albanian, and integrates with MS Office, Microsoft 365, MS Outlook, and Active Directory. Alongside proprietary software, Communication Progress resells hardware and software from over 20 global partners including Microsoft (Silver/Gold Software Development competency), Fortinet, IBM, Hyland, Odoo, VMware, Dell, Motorola Solutions, Alcatel-Lucent, Nokia, Cambium, Intel, Veeam, Axis Communications, and Promethean, bundled with implementation services.

The business model combines three revenue streams: professional services (ICT consulting, integration, software development, training, maintenance), software licenses and subscriptions (IMPRO ERP modules), and ICT hardware resale (networking, servers, storage, firewalls, surveillance, telephony). Pricing is quote-based and project-specific. The company is privately held with no disclosed institutional investors, no funding rounds, and no parent entity. Certifications include ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 45001:2018, BS OHSAS 18001:2007, and EN-ISO 14001:2015. A training arm, IMPRO Academy, offers nationally certified courses in ERP development, business analysis, and cybersecurity.

Name

Communication Progress

Legal name

Communication Progress sh.pk

Website

https://commprog.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

Communication Progress sh.p.k is an Albanian ICT integrator and software developer, founded in 1998, serving government institutions, banks, and large enterprises with its proprietary IMPRO ERP platform and multi-vendor hardware and cybersecurity solutions.

Ownership category

akta.pro rank

Product category

Enterprise IT Services & Software Solutions

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro industry

PRIMARYHDAEAEAA

Core ERP Suites (Financials, Procurement, Projects)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Resource Planning (ERP) Platforms

SECONDARYHDAEAEAG

Public Sector & Government ERP

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Resource Planning (ERP) Platforms

SECONDARYBPAEAGAA

ERP Implementation & Systems Integration Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

Keywords

• Enterprise ICT solutions
• ERP software platforms
• Network infrastructure services
• Cybersecurity integration
• ICT system integration

Headquarters

HQ city

Tirana

HQ country

Albania

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Professional Services: ICT consulting, system integration, software development, implementation, training, and platform maintenance services for enterprise and government clients.
2. Software Licenses and Subscriptions: IMPRO ERP system licenses including Digital Archive, Microfinance, and HR modules. Also includes custom software development using Python, HTML, CSS, JavaScript, and React frameworks.
3. ICT Products and Hardware: Sale of networking equipment (Wi-Fi, switches, routers), servers, storage, backup systems, firewalls, surveillance systems, access control, communication platforms (phones, unified communication, DECT), and data center virtualization solutions.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Communication Progress is an Albanian ICT solution provider founded in 1998 that develops, integrates, and deploys enterprise software, ICT infrastructure, and cybersecurity solutions. Its core proprietary product is IMPRO ERP, an open-source modular ERP platform with specialized modules for Digital Archive, Mikrofinance, Human Resources, and Accounting. The company also resells and implements hardware and software from global partners (Fortinet, Microsoft, IBM, Dell, VMware, Nokia, Axis, etc.) and delivers strategic project management and professional services to government institutions and enterprises in Albania.

Product overview

Communication Progress is an ICT solution provider founded in 1998, offering a portfolio-based approach combining proprietary software with hardware resale and professional services. The core proprietary product is IMPRO ERP, an open-source ERP platform with modular architecture comprising Digital Archive, Mikrofinance, Human Resources, and Accounting modules, enhanced by a Business Intelligence reporting module and IMPRO Academy training institute. The company resells a comprehensive range of hardware and software from global technology partners including Fortinet (network security, email security, firewalls), Alcatel-Lucent/Nokia (networking, telephony), Cambium/Dell (switches, routers), Intel/Supermicro (servers), IBM/Dell EMC (storage), VMware/Microsoft (virtualization/cloud), Axis/Matrix (video surveillance), and Motorola (radio communications). Services include IT infrastructure design, communication infrastructure, cloud computing, backup/replication, and strategic project management.

Differentiator

Problem solved

Functional benefit

Brands

• IMPRO ERP: Open source ERP system platform branded IMPRO ERP, including modules for Digital Archive, Mikrofinance, and Human Resources.
• IMPRO Academy

Products and services

• IMPRO ERP System An open-source modular ERP platform with capabilities for digital archive management, microfinance operations, human resources administration, and accounting. Supports Albanian language and multiple languages, integrates with Microsoft Active Directory, Microsoft 365, MS Office, MS Outlook, and includes a Business Intelligence module for ad hoc reports and personalized dashboards. Targeted at enterprises and government institutions in Albania.
• IMPRO Digital Archive (E-Archive & Data Capture) Standalone digital archive and document management module within IMPRO ERP. Supports scanning, searching, metadata recording, document-level indexing, integration with MS Office and antivirus scanning tools, and printing of search results. Targeted at organizations needing secure, searchable document repositories.
• IMPRO Mikrofinance Specialized microfinance management system for microfinance institutions and savings credit societies. Handles customer management, full loan and deposit cycles, real-time transactions, real-time risk management, configurable loan products, branch-level reporting, and ASD / Reporting Bank standard reports per Albanian legislation. Capable of opening a current account and credit contract in under three minutes.
• IMPRO Human Resources (HR Package) HR management module covering employee administration, payroll calculation, employee card administration, leave management per Albanian Labor Code, recruitment integration with company websites, performance evaluation, attendance tracking with Access Control integration, shift management, training management, and a self-service portal.
• IMPRO Accounting Financial accounting module within IMPRO ERP for managing financial transactions, reporting, and regulatory compliance for Albanian enterprises.
• IMPRO ERP Development Platform (Custom Application Development) Custom software development framework using Python, HTML, CSS, JavaScript, and React, with Object-Oriented programming capabilities. Enables Communication Progress to build bespoke enterprise applications on top of the IMPRO ERP stack for clients.
• IMPRO Academy Professional training institute offering courses for IMPRO ERP System Developer and Implementer, Business Analyst and IMPRO ERP System Trainer, and Cyber Security. Provides nationally recognized certificates, with courses financed 50% by the government and 100% for unemployed job seekers.
• Cybersecurity Solutions (Fortinet) Integrated cybersecurity offerings based on the Fortinet Security Fabric, including Next-Generation Firewalls (FortiGate), FortiMail, FortiADC, FortiWeb, FortiDDoS, FortiClient, FortiSIEM, FortiAnalyzer, FortiVoice, FortiCloud Security Services, FortiCamera, and FortiRecorder. Targeted at Albanian enterprises and government institutions needing network and information security.
• Physical Security Solutions Physical security solutions including IP video surveillance cameras and systems (Axis Communications M30/P32/Q35/M11/P13/M20/P14/M55/P56/Q61 series, FortiCamera, FortiRecorder, Matrix Comsec SATATYA NVR), and biometric / card-based access control systems (Matrix COSEC ARGO, COSEC VEGA, COSEC PATH). Targeted at enterprises, government, and high-security facilities.
• Enterprise Network Solutions Enterprise networking solutions including Wi-Fi access points (Alcatel-Lucent Stellar, Cambium cnPilot, Nokia DAC Wi-Fi, Wi-Fi 6/6E), network switches (Alcatel-Lucent OmniSwitch, Cambium cnMatrix, Dell EMC PowerSwitch), and network routers (Cambium NSE 3000 series) for access, core, and data center deployments.
• Data Center & Virtualization Solutions Data center and virtualization solutions including enterprise servers (Intel M50FCP, M50CYP, R1000WF, R2000WF, D50TNP, D50DNP, S2600BPR), storage systems (Dell EMC Unity XT, PowerProtect; IBM FlashSystem, System Storage), virtualization platforms (VMware vSphere/ESXi, vCenter, vRealize Orchestrator, vSAN, SD-WAN), backup & replication (Veeam, Dell Data Protection, VMware vSphere Replication), and Microsoft enterprise software (Windows Server, Exchange, Microsoft 365, Office 365, SharePoint, Teams, Azure).
• Unified Communications & Telephony Solutions Business telephony and unified communications solutions including IP phones (Alcatel-Lucent ALE-2, ALE-20, 8212 DECT, 8234 DECT; Matrix Comsec; Grandstream), unified communication platforms (Alcatel-Lucent OmniPCX Enterprise, OXO Connect, 3CX VoIP, FortiVoice), and DECT platforms for wireless business communications.
• IT Infrastructure Services Comprehensive IT infrastructure services including networking, servers, storage, backup, virtualization, cloud computing, and power supply solutions, supported by associated hardware (racks, cabinets, UPS systems, DC/AC converters, inverters, backup batteries). Includes communication infrastructure design and deployment (carrier switches, PABX/IP-PABX, MPLS routers, optical fiber equipment, audio/video conferencing, call center solutions, structured cabling).
• Strategic Project Services Strategic project services covering the full project lifecycle: technology presentation, needs analysis, proposal preparation, negotiation, contract signing, implementation, final delivery, and maintenance. Includes feasibility studies, system analysis, design, development, implementation, training, and platform maintenance for enterprise and government clients.

Quantifiable outcome

• IMPRO MIKROFINANCE enables opening of current account and credit contract in less than 3 minutes
• +2 more outcomes

Named customers22 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

16 partnerships are on record, tiered core and major.

• MicrosoftcoreTechnology or IntegrationPartnership with Microsoft as a technology vendor. Products include Microsoft 365, Azure, Exchange, SharePoint, Teams, and Windows. Level competencies (Silver&Gold) in Software Development. Deep knowledge of Microsoft platforms and integration capabilities.
• HylandcoreTechnology or IntegrationPartnership with Hyland for content services and document management solutions. Integration with Hyland's enterprise content management platforms.
• OdoocoreTechnology or IntegrationPartnership with Odoo as an OpenSource organization providing comprehensive ERP solutions. IMPRO ERP is based on open-source principles with Odoo integration capabilities.
• FortinetcoreTechnology or IntegrationClose partnership with Fortinet for cybersecurity products and solutions. Long-term collaboration offering products and technical solutions at the highest current levels of information security. Products include Next-Generation Firewalls, FortiGate, FortiMail, FortiADC, FortiWeb, FortiDDoS, FortiSIEM, FortiClient, FortiVoice, FortiCamera, FortiRecorder.
• IBMmajorTechnology or IntegrationPartnership with IBM for storage solutions and data/AI products. Products include IBM Storage Scale System 3500, IBM FlashSystem 9200, IBM System Storage DS8000, IBM ESS 3200, IBM Cognos Analytics, and IBM Watson X.
• Alcatel-Lucent EnterprisemajorTechnology or IntegrationPartnership with Alcatel-Lucent Enterprise for communication infrastructure. Products include OmniPCX Enterprise Communication Server, OXO Connect, and OmniSwitch networking equipment.
• Motorola SolutionsmajorTechnology or IntegrationPartnership with Motorola Solutions for video analytics and communication solutions. Products include LPR cameras, two-way radios (CLR446, CLP446e, XT185), WAVE PTX, Avigilon cameras, and IndigoVision systems.
• VMwaremajorTechnology or IntegrationPartnership with VMware for virtualization solutions. Products include vRealize Orchestrator Appliance, SD-WAN, and vSphere virtualization platform.
• Dell TechnologiesmajorTechnology or IntegrationPartnership with Dell for servers, storage, and networking equipment. Products include Dell PowerSwitch N1100/N1500/N3000/N3200/S-Series/Z-Series, Dell Unity XT 380, Dell EMC PowerProtect DD3300.
• Axis CommunicationsmajorTechnology or IntegrationPartnership with Axis Communications for video surveillance cameras. Products include M30/M11/M13/M20/P14/P32/P55/Q35/Q61 PTZ camera series.
• Matrix ComsecmajorTechnology or IntegrationPartnership with Matrix Comsec for access control and surveillance solutions. Products include SATATYA NVR series and SPARSH VP510E.
• NokiamajorTechnology or IntegrationPartnership with Nokia for networking and Wi-Fi solutions. Products include Nokia DAC Wi-Fi, 1830 Photonic Service Switch, service aggregation routers, and service routers.
• Cambium NetworksmajorTechnology or IntegrationPartnership with Cambium Networks for Wi-Fi and switching solutions. Products include cnPilot e-series Wi-Fi access points, cnMatrix switches, XV2/XV3/XE series Wi-Fi 6/6E access points.
• IntelmajorTechnology or IntegrationPartnership with Intel for server systems and Wi-Fi products. Products include Intel Server M50FCP/S1000/R2000/D50/S2600 families, Intel Data Center Systems for HCI and Azure Stack HCI, Intel Wi-Fi 6/6E products.
• VeeammajorTechnology or IntegrationPartnership with Veeam for backup and replication solutions. Products include Veeam Backup & Replication, Veeam Available Suite, Veeam Backup Essential, and Veeam ONE.
• 3CXmajorTechnology or IntegrationPartnership with 3CX for VoIP and call center solutions. Products include 3CX Software based VoIP PBX and 3CX VoIP call center with predictive dialing.

Scale indicators3 records

Recent moves5 records

Expansion highlights8 records

Direct peers

• Odoo: Open-source ERP platform that Communication Progress explicitly partners with and integrates into IMPRO ERP. Comparable as a competing open-source ERP ecosystem; their partnership relationship is direct evidence of overlap in target customers and product positioning.
• Comtrade Group: Slovenia-based IT services and solutions provider with regional Balkans presence. Comparable to Communication Progress in offering systems integration, custom software development, and enterprise solutions across SE Europe.
• Endava: IT services firm founded in Romania and listed on the NYSE, with deep SE European delivery centers and enterprise/government clients. Comparable to Communication Progress in providing custom software and systems integration to regulated industries.

Broad incumbents

• Inetum (formerly GFI Informatique): Large European IT services group with presence across multiple verticals including public sector and ERP implementation. Comparable to Communication Progress in delivering IT services and application solutions to government and enterprise customers in EMEA.
• S&T AG: European IT solutions provider (now part of Kontron) with strong Central and Southeast European footprint, providing ERP, IT services, and integration to enterprise and public-sector customers. Comparable to Communication Progress in scope of integrated ICT offerings and customer profile.
• Asseco Poland: One of the largest CEE IT services and software vendors, with active operations across the Balkans and an established ERP/banking software portfolio. Comparable as a regional incumbent serving banks and government with localized enterprise software.
• Kontron AG: Austria-headquartered technology company with ICT solutions and services across EMEA, including Balkans presence. Comparable to Communication Progress in delivering integrated ICT solutions to enterprise and public-sector clients.

Regional players

• Levi9 IT Services: Serbia-based IT services firm serving enterprise clients across SE Europe with nearshore delivery. Comparable to Communication Progress in regional systems integration and software development focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/commprog
• Facebookfacebook.com/CommunicationProgress
• LinkedInlinkedin.com/company/communication-progress

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Communication Progress