Reconnect Mental Health Service

What Reconnect Mental Health Service does

Reconnect Health Services is a Toronto-based not-for-profit community health organization founded in 1984 that serves more than 7,000 people annually across the Greater Toronto Area, with a primary catchment covering west-end Toronto (west of Yonge, south of Eglinton/Lawrence, east of Highway 427) and extensions into Etobicoke, Rexdale, Peel, and Scarborough. It operates six service pillars: Community Support for Seniors (adult day services, assisted living, meals on wheels, transportation via the 13-agency Toronto Ride consortium, home help, respite), Mental Health and Addiction Programs (Assertive Community Treatment Teams, case management, Mental Health and Justice prevention, harm reduction, transitional-aged youth), Family and Caregiver Support (FAME, one of the most comprehensive caregiver programs in the GTA), the Health and Wellness Centre (12+ embedded sites inside seniors' apartment buildings), Clinical Services (CBT, DBT, mindfulness, art and music therapy), and System Supports (project management and performance improvement).

The technology stack is operationally focused rather than differentiated: Caredove powers the website and the West Community Connect referral portal that enables provider-to-provider booking; a secure password-protected electronic health record system is used internally; Power BI is deployed for catchment-area mapping and business intelligence; and PayPal handles client payments. The organization leads the Toronto Community Business Intelligence (CBI) initiative, which provides aggregate reporting across community health providers.

The business model is grant-dominated. Ontario Health provides the majority of operational funding for community health services, supplemented by the City of Toronto (including the Streets to Homes partnership) and the United Way of Greater Toronto. Client fees apply to specific programs (meals $8.99-$10.50, transportation $3.95-$24.50 per trip, home help/respite $13.25/hour, adult day services up to $24 per day). Two fee-for-service revenue lines operate at scale: the Community Shared Services Collaborative (CSSC), which sells IT/IM, procurement, training, and project management services to peer non-profits, and the Academy of Professional Development, which delivers clinical, leadership, and back-office training.

Name

Reconnect Mental Health Service

Legal name

Reconnect Health Services

Website

https://reconnect.on.ca

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

251–500 employees

Short description

Reconnect Health Services is a Toronto-based not-for-profit community health organization serving over 7,000 seniors, mental health and addictions clients, and caregivers annually across the Greater Toronto Area through integrated direct services, hospital partnerships, and fee-for-sector capacity-building programs.

Ownership category

akta.pro rank

Product category

Community Mental Health and Seniors Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412), Ambulatory Health Care Services (621), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

akta.pro secondary industries

Reentry & Justice-Involved Support Services (BPAGAEAN), Emergency / On-Demand Respite Care (HSABAGAD)

Keywords

• Community mental health services
• Seniors community support
• Addictions case management
• Caregiver support programs
• Non-profit health services

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices26 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Ontario Health Core Funding: Reconnect receives the majority of its operational funding from Ontario Health, which funds the core community health services including mental health, addictions, seniors' services, and caregiver supports.
2. Government and Funder Grants: Additional funding from the City of Toronto and United Way of Greater Toronto to maintain and sustain specific programs and services.
3. Client Service Fees: Fees charged to clients for certain programs including meals on wheels, transportation, home help, respite care, adult day services, and accompaniment. Fees vary by service (e.g., hot meals $8.99-$10.50, transportation $3.95-$24.50 per trip, home help $13.25/hour). Some services such as Assisted Living are provided free of charge.
4. Community Shared Services Collaborative (CSSC) Fee-for-Service: CSSC offers fee-based services to other non-profit organizations including workforce training through the Academy of Professional Development, IT/IM managed services, procurement support, decision-support reporting, and project management.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Reconnect Health Services is a not-for-profit charitable organization that delivers community-based mental health and addictions programs, seniors' support services, family and caregiver support (FAME), clinical therapies, and a Health and Wellness Centre to residents of the west end of Toronto and the Greater Toronto Area. It also provides capacity-building services such as shared IT, procurement, training, and the Caredove-powered West Community Connect referral portal to other non-profit healthcare organizations.

Product overview

Reconnect Health Services is a not-for-profit community health organization offering a comprehensive portfolio of mental health, addiction, seniors' services, and caregiver support programs across the west end of Toronto. The organization operates through six main service pillars: Mental Health and Addiction Programs (including ACTT, Case Management, and Crisis services), Community Support for Senior Services (including Assisted Living, Meals on Wheels, Transportation, and Adult Day Services), Family and Caregiver Support Services (FAME), the Health and Wellness Centre, Clinical Services (CBT, DBT, Mindfulness, Art and Music Therapy), and System Supports. Key client-facing platforms include the Client Portal for service management and West Community Connect for integrated referrals. Supporting infrastructure includes the Academy of Professional Development for staff training and the Community Shared Services Collaborative for sector-wide capacity building.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health and Addiction Programs Mental health and addictions services including Assertive Community Treatment Teams (ACTT), case management, Mental Health and Justice Prevention, concurrent disorders support, and transitional-aged youth programs for individuals experiencing mental health and addiction concerns.
• Community Support Services for Seniors Comprehensive support services for seniors including Adult Day Services, Assisted Living, COPA (Addictions), Crisis Outreach for Seniors (COSS), Home Help and Respite Care, Meals on Wheels, Psychogeriatric ACT Team, Seniors Case Management, and Transportation Services.
• Family and Caregiver Support Services (FAME) Programs supporting family members and caregivers who have a loved one experiencing a mental health concern or who are caring for someone who is aging, including FAME for Adults (18+), FAME for Youth (13-17), FAME for Kids (7-12), and FAME Supporting Seniors Caregiver Care with peer support groups and one-on-one counselling.
• Health and Wellness Centre for Seniors Social, recreational, and exercise-based programming for older adults and seniors that promotes a healthy, active and connected life, including exercise classes (cardio, yoga, Zumba), interest-based activities (painting, drawing, singing, crafts), and virtual programming at multiple locations.
• Clinical Services Therapeutic services for Reconnect clients including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Mindfulness-Based Cognitive Therapy, Restorative Art, and Music Therapy offered to clients.
• System Supports Organizational support services including Project Management, Performance Improvement, and the Community Shared Services Collaborative offering workforce training, data decision-making, procurement support, and IT capacity building to other non-profit organizations.
• West Community Connect A single point of access portal providing mental health services, addictions services, drop-in and group programming, personal support services, Meals on Wheels, seniors day programs, and respite care through multiple providers in the west end of Toronto.
• Academy of Professional Development Training and professional development services for non-profit healthcare staff including Clinical and Front-Line training, Management and Leadership, Certificate Programs, Back-Office Training, and Quality Improvement courses offered in-person and virtually.
• Community Shared Services Collaborative (CSSC) Capacity-building services for non-profit healthcare organizations offering Workforce Skills and Stability, Decision-Making with Data, Smarter Procurement, Digital and IT Capacity, and Project Support and Strategic Planning.
• Sound Times Resource Centre Consumer/survivor initiative providing mental health and addiction services including a Resource Centre, Mental Health and Justice support, Legal Services, Medical Psychiatric Services, and SMART Self Management and Recovery Training.

Quantifiable outcome

• Over 7,000 people served annually across mental health, seniors, and caregiver programs
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

22 partnerships are on record, tiered core.

• CAMH (Centre for Addiction and Mental Health)coreStrategic or Co-development PartnerCAMH@Home Partnership: Reconnect accepts referrals from CAMH for FACT (Flexible Assertive Community Treatment) clients in the community. Reconnect provides ongoing community mental health and seniors' supports for clients transitioning from CAMH's intensive FACT program.
• Humber River HospitalcoreStrategic or Co-development PartnerTwo partnership programs: (1) HEART@Home — Humber River Hospital's Elderly Assess & Restore Team (HEART) refers patients aged 65+ to Reconnect for community supports upon discharge. (2) Humber River Community Referrals — quick access referral pathway for seniors services and mental health services for hospital patients leaving hospital.
• Mount Sinai HospitalcoreStrategic or Co-development PartnerThree partnership programs: (1) Mount Sinai Community Referrals — quick access to seniors and mental health services for Mount Sinai patients leaving hospital. (2) Rapid Access Seniors Supports (RASS) — rapid 90-day access to case management for seniors facing increased risk due to physical, cognitive, or age-related health issues, referred by Mount Sinai GEM Nurses. (3) Sinai Health Psychiatry Emergency Service — quick access to mental health and addiction services for patients at Sinai Health Psychiatry Emergency Department.
• Sinai Health and University Health Network (UHN)coreStrategic or Co-development PartnerSinai-UHN Geri Hub Partnership: Reconnect accepts referrals from Sinai Health and UHN's Geri Hub for case management services. Sinai-UHN Geri Hub clinicians (geriatricians) refer patients 65+ (or 60+ with cognitive concerns) with mental/cognitive/physical health issues who need community services, care coordination, and advocacy support.
• University Health Network (UHN)coreStrategic or Co-development PartnerUHN Community Referrals: Reconnect provides quick and easy access to seniors services and mental health services in the community for UHN patients leaving hospital.
• St. Joseph's Health CentrecoreStrategic or Co-development PartnerSt. Joseph's Health Centre Community Referrals: Partnership providing quick and easy access to seniors services and mental health services in the community for St. Joseph's Health Centre patients leaving hospital.
• Aboriginal Legal Services (ALS)coreStrategic or Co-development PartnerAboriginal Legal Partnership: Reconnect accepts referrals from Aboriginal Legal Services for clients requiring rapid access to the Mental Health and Justice Prevention Case Management Program for individuals 16+ with mental illness, addictions, and/or cognitive disabilities involved or at risk of involvement with the justice system.
• Parkdale Queen West Community Health CentrecoreStrategic or Co-development PartnerHealth Access Program: A partnership providing short-term case management for clients recently discharged from hospitals. Reconnect and Parkdale Queen West CHC work together to support hospital-to-community transitions and reduce readmissions.
• The Salvation Army (Harbour Lights)coreStrategic or Co-development PartnerITS - Harbour Lights: Reconnect partnered with The Salvation Army to support the transition from hospital to community for individuals with bariatric needs or mental health and addictions needs. Two pathways: Bariatric Support and Mental Health and Addictions Support for hospital-to-community transitions.
• LOFT Community ServicescoreStrategic or Co-development PartnerMobile Enhanced Assisted Living Services (MEALS): Reconnect partnered with LOFT to provide personal support care for seniors at home, including case management, personal support (bathing, medication, incontinence care), and light housekeeping for older adults with complex needs who can continue living at home.
• Parkdale Community Legal ServicescoreStrategic or Co-development PartnerPartnership providing quick and easy access to seniors services and mental health services in the community for Parkdale Community Legal Services clients. Reconnect accepts referrals for clients 55+ (seniors) and 15+ (mental health/addictions) living within Reconnect's catchment area.
• Davenport Perth Neighbourhood and Community Health CentrecoreStrategic or Co-development PartnerConnections Partnership: A multi-partner collaboration supporting primary care providers in the Weston Pelham Park and Keelesdale-Eglinton West communities. Reconnect connects primary care providers with specialists and community-based healthcare services including mental health counselling, chronic disease support, and frail senior support.
• Access Alliance Multicultural Health and Community ServicescoreStrategic or Co-development PartnerConnections Partnership: Part of the inter-professional team supporting primary care providers serving patients in Weston Pelham Park with specialists and community-based services.
• SCOPE (virtual health team)coreStrategic or Co-development PartnerConnections Partnership: SCOPE is a virtual health team supporting primary care providers, partnering with Reconnect and others to connect providers in the Weston Pelham Park area with specialists and community health services.
• George Hull Centre for Children and FamiliescoreStrategic or Co-development PartnerGeorge Hull Transitional Aged Youth (TAY) Partnership: Reconnect and the George Hull Centre for Children and Families have partnered to support youth aged 15+ transitioning out of child/youth mental health services into adult services. Reconnect provides case management and community support for youth with mental health and addiction challenges.
• COSS Partnership (WoodGreen Community Services, LOFT, Haven Toronto, South Riverdale CHC)coreStrategic or Co-development PartnerCOSS (Crisis Outreach for Seniors): A city-wide crisis partnership in Toronto. COSS is an on-call mobile crisis intervention and outreach service for seniors 65+ (with some 55-64 eligibility) with mental health/addictions issues, elder abuse risk, or isolation. Reconnect is one of five partner organizations providing this service across Toronto.
• Toronto RidecoreStrategic or Co-development PartnerTransportation Program: Reconnect's transportation service is part of Toronto Ride, a collaborative partnership of thirteen not-for-profit seniors' services agencies providing door-to-door assisted rides to people with mobility issues due to age or disability.
• Service and Housing in the Province (SHIP)coreStrategic or Co-development PartnerSupporting Clients in Housing: Reconnect provides support to people living in SHIP housing in Peel region. SHIP manages supportive housing and Reconnect provides case management and mental health/addictions services to residents.
• Canadian Mental Health Association (CMHA) TorontocoreStrategic or Co-development PartnerSupporting Clients in Housing: Reconnect provides support to people living in CMHA Toronto housing in Toronto. Also partnered through the Mental Health and Justice Short-Term Crisis Bed program via CMHA's Mental Health and Justice Services registry.
• Mainstay HousingcoreStrategic or Co-development PartnerSupporting Clients in Housing: Reconnect provides support to people living in Mainstay Housing in Toronto. Also delivers the Addictions Supportive Housing (ASH) program in partnership with Mainstay Housing, providing wrap-around supports to older adults 55+ with problematic substance use and complex care needs.
• City of TorontocoreStrategic or Co-development PartnerStreets to Homes: Reconnect partners with the City of Toronto's Housing First Homeless Initiative to support recently housed individuals 16+ who have been identified by the City. The City of Toronto also provides funding to Reconnect and is a primary municipal funder. City of Toronto logo appears as a funder on the website.
• CaredovecoreTechnology or IntegrationCaredove provides the software platform powering Reconnect's website and the West Community Connect referral portal. The platform enables service browsing, appointment booking, and referral submission for health service providers and individuals seeking services.

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Unity Health Toronto (St. Joseph's Health Centre): Large Toronto hospital network operating St. Joseph's Health Centre among other sites, providing inpatient, outpatient, and community-based services including mental health and seniors care. Comparable to Reconnect in mental health and seniors services but as a broader incumbent with hospital infrastructure.
• Baycrest: Large Toronto-based academic health sciences center specializing in seniors care, geriatric mental health, and long-term care. Comparable on seniors mental health (psychogeriatric) and aging-in-place services but operates at significantly larger scale and with broader geriatric research and inpatient capabilities.

Direct peers

• COTA Health: Toronto-area non-profit delivering mental health, addictions, geriatric, and community support services across the GTA. Comparable to Reconnect in mental health/addictions case management, ACT teams, and seniors mental health focus.
• Canadian Mental Health Association (CMHA) Toronto Branch: Toronto-based non-profit providing mental health and addictions services including housing, case management, and crisis support. Directly comparable to Reconnect as a GTA community mental health non-profit; they already partner via Reconnect's Mental Health and Justice Short-Term Crisis Bed program.
• LOFT Community Services: Toronto-area non-profit providing mental health, addictions, seniors, and supportive housing services. Directly comparable to Reconnect's multi-service community model; already a formal Reconnect partner via the MEALS (Mobile Enhanced Assisted Living Services) program.
• Springboard Services: Canadian non-profit supporting people with disabilities and complex needs through case management, residential, and community participation services. Comparable to Reconnect's case management and community-based service delivery model across diverse vulnerable populations.
• Davenport Perth Neighbourhood and Community Health Centre: West-end Toronto CHC providing primary care, mental health, community programs, and seniors services. Direct peer operating in the same Toronto west catchment; already a Reconnect partner via the Connections partnership.
• Access Alliance Multicultural Health and Community Services: Toronto CHC providing primary care, settlement, mental health, and community services with focus on newcomer and marginalized populations. Direct peer in west-end Toronto community health; already a Reconnect partner in the Connections inter-professional team.
• WoodGreen Community Services: Toronto non-profit providing integrated community services including seniors support, mental health, newcomer services, and employment. Comparable multi-service GTA community organization; already a Reconnect partner via the city-wide COSS crisis outreach program.
• Parkdale Queen West Community Health Centre: Toronto CHC providing primary care, mental health, addictions, and seniors services in west-end Toronto. Direct peer in the same catchment; already a Reconnect partner via the Health Access Program for hospital-to-community transitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/rconnectchs

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reconnect Mental Health Service