Caredove
Caredove is a Toronto-based healthcare SaaS company that provides an invitation-only eReferral and access management platform for community health agencies in Canada, offering service listings, intake forms, appointment booking, and FHIR-based integrations with EHR and case management systems.
- Company typePrivate
- Founded2013
- HeadquartersToronto, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Caredove does
Caredove Inc. is a Toronto-based, privately held healthcare technology company founded in 2013 that operates an all-in-one access management and eReferral platform for community health agencies. The cloud platform combines service listings, configurable intake forms (Caredove Forms), appointment booking, public sign-up, and a FHIR-compliant API, with built-in consent management and automatic PHI deletion aligned to PIPEDA, PHIPA, HIPAA, and HITECH requirements, hosted in HIPAA-compliant infrastructure in Canada. The product is structured into a free CBO Essentials tier and a paid CBO Advanced tier that unlocks SMS reminders (via Twilio), Zoom and Microsoft Teams virtual meeting links, extended PHI retention, advanced form logic, and integrations with case management systems; complementary offerings include Community eRequest (public-facing service requests) and Clinician eRefer (clinician search interface), plus a Caredove Enterprise / Network Solutions SKU for Ontario Health Team-style regional rollups.
The go-to-market is an invitation-only model combining direct enterprise sales to hospitals, regional health initiatives, and Ontario Health Teams with a self-serve CBO Essentials free tier and channel-style growth through regional initiatives that onboard member organizations. The platform supports English and French and integrates with Epic, Ocean, AlayaCare, EMHware, CRMS, and CDIS via the FHIR API and OAuth 2.0. Revenue is generated predominantly through CBO Advanced subscription pricing (quote-based, not publicly disclosed) and premium user seat expansion; no investors, funding rounds, or institutional ownership are disclosed, and the company appears to operate as a bootstrapped, founder-led firm with a stated 11-50 employee range. Available scale signals are limited to a single named outcome (Eastern Ontario Community Paramedic Program processing 729 referrals between October 2022 and August 2023) and ongoing platform updates into 2026.
Caredove firmographics
Firmographics- Name
- Caredove
- Legal name
- Caredove Inc.
- Website
- https://caredove.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Caredove is a Toronto-based healthcare SaaS company that provides an invitation-only eReferral and access management platform for community health agencies in Canada, offering service listings, intake forms, appointment booking, and FHIR-based integrations with EHR and case management systems.
- Ownership category
- akta.pro rank
Caredove industry classification
Industry- Product category
- Healthcare Referral Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Social Assistance (624), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where Caredove is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Caredove business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription SaaS - CBO Essentials: Free tier providing basic referral management with service listings, public sign-up, and limited referral handling. Includes 5 premium user seats. Designed for smaller organizations starting with digital referrals.
- Subscription SaaS - CBO Advanced: Paid tier with advanced features including extended PHI retention (up to 90 days), SMS appointment reminders, Zoom/Teams virtual meeting integration, advanced form logic, and additional premium user seats. Requires organization verification for network participation.
- Premium User Seat Expansion: Organizations can add premium user seats (Referral Delegate, Calendar Delegate, Calendar Provider) beyond the 5 included seats by upgrading to Advanced plan.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier with basic referral features and 5 premium user seats |
| Subscription | Monthly | Paid tier with advanced features including virtual meetings and SMS |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Caredove product offering
Product offeringCore offering
Caredove is an all-in-one access management and eReferral SaaS platform that enables community health agencies to publish service listings, accept digital referrals, build customized intake forms, and book appointments online. The platform serves mental health, community support, child development, and home care providers, allowing patients, clinicians, and caregivers to search, refer, and self-schedule community services 24/7 in place of phone tag, voicemail, and fax-based intake. The solution includes free and paid subscription tiers plus enterprise network solutions for coordinated access across partner organizations, all built on a FHIR-compliant healthcare-grade infrastructure.
Product overview
Caredove is an all-in-one access management and eReferral platform for community health agencies. The product portfolio consists of four core solutions: CBO Essentials (free basic tier), CBO Advanced (full-featured paid tier), Community eRequest (public-facing service requests), and Clinician eRefer (clinical referral search interface). These are supplemented by appointment booking, public sign-up, Caredove Forms (form builder), and WebBuilder modules. The platform integrates with major virtual meeting providers (Zoom, Microsoft Teams), healthcare EHR systems (via FHIR API), home care management systems (AlayaCare), and specialized health information systems (Ocean, EMHware, CDIS, CRMS). The platform emphasizes healthcare-grade security with compliance to PIPEDA, PHIPA, and HIPAA standards.
Differentiator
Problem solved
Functional benefit
Products and services
- CBO Essentials
Quantifiable outcome
- 729 referrals processed between October 2022 and August 2023 through a single digital platform
Companies that use Caredove
Customer profileNamed customers1 record
Segments8 records
Ideal customer profiles3 records
Caredove technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature9 records
Caredove partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- CRMS SoftwarecoreCRMS Software integration enables automatic import of Caredove referrals into CRMS client record management system. Supports registrant information, appointment details, and referral PDF summaries. Available to organizations on CBO Advanced plan or higher.
- FHIR (Healthcare Interoperability)coreFHIR-compliant API supporting HealthcareService, ServiceRequest, and Organization identifiers. Enables SSO and data exchange with FHIR-integrated healthcare systems. Includes FHIR extensions for permission to contact, eReferral form URLs, and location boundaries.
- EpiccoreEpic integration referenced in community paramedicine case study enabling seamless referral workflow between Epic and Caredove platforms. Referenced as part of interoperability ecosystem including Ocean.
- Ocean (Ocean Health Systems)coreOcean integration enables Caredove referral data to sync with Ocean EHR. Includes consent management, referral status mapping, and user language preference synchronization. Supports standard setup and custom configurations.
- EMHwarecoreEMHware integration enables bidirectional referral data exchange between EMHware and Caredove platforms. Available for organizations on CBO Advanced plan.
- AlayaCarecoreAlayaCare integration allows Caredove referrals to import into AlayaCare home care management system. Supports appointment scheduling and client management workflows for home care agencies.
- ZoomcoreZoom integration enables automatic generation of unique virtual meeting links within booked appointments. Uses OAuth 2.0 with meeting:write and user:read scopes. No PHI shared with Zoom - only meeting time, title, organizer, and registrant initials.
- Microsoft TeamscoreMicrosoft Teams integration enables virtual meeting link creation within appointments. Uses OAuth 2.0 via Microsoft Identity Platform with OnlineMeetings.ReadWrite and User.Read scopes. Requires admin approval in Entra for some organizations.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Caredove competitors and assessment
Company assessmentDirect peers
- AlayaCare: AlayaCare is a Canadian home care and community services platform with referral intake, scheduling, and client management. It integrates bidirectionally with Caredove and competes for the same home-care agency IT spend in Ontario and beyond.
- Ocean (Ocean Health Systems / WELL Health): Ocean is a Canadian health information platform that provides eReferral, secure messaging, and patient engagement tools integrated with major EHRs. It is both an integration partner and a closely competing eReferral solution serving Ontario physicians, OHTs, and community health organizations.
- Unite Us: Unite Us is a leading social-care coordination platform offering referral management, service directories, and outcome tracking for health plans, providers, and government agencies. It is one of the most well-capitalized competitors in Caredove's category with cross-state expansion.
- Findhelp (formerly Aunt Bertha): Findhelp operates a closed-loop referral network connecting people to social, community, and government programs across the U.S. It competes directly with Caredove's model of networked community service search and referral routing.
- Healthify (WellSky): Healthify powers SDoH referrals, screening, and closed-loop social care workflows for health plans and providers, now part of WellSky. It targets the same upstream/downstream community-care referral workflows as Caredove, with a U.S.-centric network model.
Emerging players
- Health Gorilla: Health Gorilla operates a clinical data exchange and interoperability network with FHIR-based APIs and provider/facility directories. It targets similar interoperability-driven care coordination use cases as Caredove, primarily in the U.S. market.
- 1upHealth: 1upHealth is a FHIR-native data interoperability platform that aggregates patient records and supports electronic referrals and value-based care use cases. It targets the same FHIR-first healthcare coordination layer that powers Caredove's integrations.
- Petal (Petal Health): Petal is a Canadian-built health technology platform for care navigation, capacity management, and waitlist optimization in health systems. It competes with parts of Caredove's care navigation and digital front door value proposition.
Broad incumbents
- WellSky: WellSky is a large health and community care software suite spanning post-acute, behavioral health, home health, and SDoH through its Healthify acquisition. It offers a broader but less community-network-specialized alternative to Caredove at the regional and national level.
Regional players
- Think Research: Think Research is a Canadian health IT company offering evidence-based clinical decision support and eReferral for primary and specialty care, serving similar Ontario Health Team-aligned buyers as Caredove.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Caredove social profiles
Digital presenceCaredove compliance and trust
Trust signalCompliance5 records
Caredove financial estimates
Financial estimateRevenue estimate
Valuation estimate
Caredove leadership team
Management profileNumber of profiles
Profiles2 records
Caredove funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Caredove M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Caredove
What does Caredove do?
Caredove is an all-in-one access management and eReferral SaaS platform that enables community health agencies to publish service listings, accept digital referrals, build customized intake forms, and book appointments online. The platform serves mental health, community support, child development, and home care providers, allowing patients, clinicians, and caregivers to search, refer, and self-schedule community services 24/7 in place of phone tag, voicemail, and fax-based intake. The solution includes free and paid subscription tiers plus enterprise network solutions for coordinated access across partner organizations, all built on a FHIR-compliant healthcare-grade infrastructure.
Is Caredove a public or private company?
Caredove is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Caredove founded?
Caredove was founded in 2013. It employs 11 to 50 people.
Where is Caredove based?
Caredove is headquartered in Toronto, Canada, in the North America region.
How does Caredove make money?
Three revenue lines are on record. Subscription SaaS - CBO Essentials are the primary driver. The others are subscription SaaS - CBO Advanced and premium User Seat Expansion.
Who are Caredove's main competitors?
Direct peers on record are AlayaCare, Ocean (Ocean Health Systems / WELL Health), Unite Us, Findhelp (formerly Aunt Bertha) and Healthify (WellSky). Emerging players are Health Gorilla, 1upHealth and Petal (Petal Health). WellSky is listed as a broad incumbent. Think Research is listed as a regional player.
Does Caredove have an API?
Yes. Caredove offers a FHIR API for healthcare interoperability, enabling single sign-on authentication and data exchange with electronic health record systems. The FHIR API supports custom extensions for referral management including permission to contact via email/SMS, voicemail permissions, TTY settings, location boundary GeoJSON, healthcare service webpage references, eReferral form URLs, and first authored/author tracking. API integration uses webhook notifications for referral events and supports import/export of referral data to Client Management Systems (CMS). OAuth 2.0 authentication is used for integrations with external systems including Zoom, Microsoft Teams, AlayaCare, Ocean, EMHware, CDIS, and CRMS Software. Developer documentation is at help.caredove.com/en/collections/436866-developer-integrations.
What industry is Caredove in?
Caredove's product category is Healthcare Referral Management Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows). Its NAICS code is 518 and its SIC code is 7370.