DeepCall
DeepCall is a Jaipur-headquartered cloud contact center provider, operating 14 global data centers and offering IVR, CTI, AI analytics, and a developer API. It serves SMBs, enterprises, and government clients including a flagship UP Police deployment handling 4M+ daily calls.
- Company typePrivate
- Founded2012
- HeadquartersJaipur, India
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What DeepCall does
DeepCall is an India-headquartered cloud contact center and cloud telephony provider operated under Sarv Webs Private Limited, headquartered in Jaipur. Its platform delivers inbound and outbound voice, multi-level IVR, CTI integrations with CRM systems, and a developer REST API, backed by 14 global data centers and a 99.99% uptime SLA. The company serves a heterogeneous base spanning SMBs, mid-market enterprises, government/public-sector deployments, and large flagship accounts including the UP Police contact center, which the company describes as handling 4M+ calls per day.
The product surface has expanded beyond raw telephony into an AI-enabled analytics layer that includes Speech Analytics, Deep Insight, Forecasting, and Performance Reporting modules. The company additionally offers India-specific regulatory features such as the TRAI 160 Number Series for DLT-compliant communications, and distributes through the Freshdesk Marketplace to reach a broader SMB and mid-market audience. Public positioning emphasizes global reach (25,000+ businesses worldwide per one source; 7,000+ customers per another) and external validation through Software Suggest, Zen Suggest, and Crozdesk awards alongside a 4.3/5 customer rating.
DeepCall's revenue model combines SaaS subscription pricing, usage-based telephony charges, and custom enterprise contracts. The firm is privately held with no public funding history disclosed in the input data. There is a discrepancy in available firmographic data on founding year (2012 in company history versus 2021 in firmographic sources), and no management team, investor, or M&A history is disclosed, leaving the company's capital structure and ownership opaque to external observers.
DeepCall firmographics
Firmographics- Name
- DeepCall
- Legal name
- DeepCall (Private Limited)
- Website
- https://deepcall.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- DeepCall is a Jaipur-headquartered cloud contact center provider, operating 14 global data centers and offering IVR, CTI, AI analytics, and a developer API. It serves SMBs, enterprises, and government clients including a flagship UP Police deployment handling 4M+ daily calls.
- Ownership category
- akta.pro rank
DeepCall industry classification
Industry- Product category
- Cloud Telephony / Contact Center as a Service
- NAICS
- Wired Telecommunications Carriers (517111), Telephone Call Centers (56142), Telecommunications (517)
- SIC
- Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where DeepCall is headquartered
LocationHeadquarters
- HQ city
- Jaipur
- HQ country
- India
- HQ region
- Asia
Offices14 records
Markets served
DeepCall business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Cloud Telephony Subscription: Subscription-based pricing for cloud telephony, call center software, and UCaaS services. Pricing varies by features, number of agents, and usage volume. Multiple plan tiers available.
- Usage-Based Services: Pay-per-call or per-minute pricing for voice broadcasting, bulk calling, SMS, WhatsApp messaging, and API usage (calls made via REST API).
- Number Services: Revenue from virtual mobile numbers, toll-free numbers, and TRAI 160 Number Series. May include setup fees and monthly rentals.
- Enterprise Custom Solutions: Custom deployment and professional services for large enterprise and government clients requiring specialized implementations (e.g., emergency helpline systems).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise pricing based on requirements |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
DeepCall product offering
Product offeringCore offering
DeepCall provides a cloud-based call center and unified communications platform, selling call center software, cloud telephony/UCaaS, voice broadcasting, IVR, business numbers, messaging (SMS, WhatsApp), voice OTP, and AI-powered analytics to businesses and government agencies. The platform is exposed through a REST API (v4-api.deepcall.com) for programmatic integration and CRM connectors such as the DeepCall Callbox for Freshdesk.
Product overview
DeepCall is an advanced cloud telephony platform offering comprehensive call center solutions. The product portfolio includes Call Center Software as the core product with extensive features like automatic call distribution, outbound dialer, IP-PBX, voice recording, and number masking. The Corporate Communication UCaaS platform provides unified communications with cloud telephony, video conferencing, and messaging (SMS, WhatsApp). Additional offerings include Business Numbers (local and toll-free), Voice services (broadcasting, campaigns, IVR), Verify and OTPs, and AI-powered analytics (Speech Analytics, Deep insight, Performance Report, Forecasting). The platform also offers a REST API for third-party integrations. The architecture is modular, allowing businesses to select specific modules based on their communication needs.
Differentiator
Problem solved
Functional benefit
Brands
- Deepcall Callbox: CRM integration product for Freshdesk that brings telephony workflow inside the Freshdesk interface, including real-time call popups, WebRTC calling, and click-to-call functionality.
Products and services
- Call Center Software
Companies that use DeepCall
Customer profileNamed customers15 records
Segments9 records
Ideal customer profiles3 records
DeepCall technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature12 records
DeepCall partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Sarv Webs Private Limited (Parent Company)coreDeepCall is operated by Sarv Webs Private Limited. The company uses Sarv.com platform infrastructure and shares common management, branding (Powered by Sarv.com), and customer login systems (app.deepcall.com redirects to manage.sarv.com).
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
DeepCall competitors and assessment
Company assessmentBroad incumbents
- Twilio: Global CPaaS leader offering programmable voice, messaging, and APIs at massive scale. Comparable in API-first programmable voice offering, but with broader global reach and significantly more capital.
- Vonage (Ericsson): Global UCaaS and CPaaS provider offering voice, messaging, video, and APIs. Comparable in UCaaS and programmable communications, with stronger international presence post-Ericsson acquisition.
- Genesys: Enterprise contact center and CX platform serving large enterprises globally with omnichannel routing, analytics, and AI. Comparable in call center software and enterprise focus, but larger scale and deeper enterprise penetration.
Direct peers
- Plivo: CPaaS platform providing voice, messaging, and number masking APIs globally. Comparable in API-first programmable voice and number masking offerings, though with broader international developer focus.
- Exotel: India's leading cloud telephony and contact center platform, offering voice, IVR, and API-driven communications for SMBs and enterprises. Closely comparable in product mix, target customer (Indian enterprises), and go-to-market motion.
- MyOperator: Indian cloud telephony company specializing in IVR, cloud call center, and virtual numbers for SMBs — comparable in product breadth and Indian SMB focus.
- Knowlarity (now Smarsh India): Pioneer cloud telephony platform in India serving SMBs and enterprises with IVR, voice broadcasting, and virtual numbers — comparable in product surface, Indian market focus, and customer segment.
- Ameyo (by Drishti-soft): Indian omnichannel contact center and customer engagement platform with on-premise and cloud deployment — competes head-on with DeepCall's contact center suite in BFSI and enterprise verticals.
- TeleCMI: Cloud telephony and contact center provider offering predictive dialer, IVR, and AI analytics — direct overlap with DeepCall in product surface and SMB/enterprise customer segment.
- Ozonetel: Indian cloud contact center provider offering inbound/outbound voice, omnichannel, and AI-powered analytics — direct overlap with DeepCall's call center software and enterprise/government customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
DeepCall social profiles
Digital presenceDeepCall financial estimates
Financial estimateRevenue estimate
Valuation estimate
DeepCall leadership team
Management profileNumber of profiles
DeepCall funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DeepCall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DeepCall
What does DeepCall do?
DeepCall provides a cloud-based call center and unified communications platform, selling call center software, cloud telephony/UCaaS, voice broadcasting, IVR, business numbers, messaging (SMS, WhatsApp), voice OTP, and AI-powered analytics to businesses and government agencies. The platform is exposed through a REST API (v4-api.deepcall.com) for programmatic integration and CRM connectors such as the DeepCall Callbox for Freshdesk.
Is DeepCall a public or private company?
DeepCall is a private company. It is classified as corporate owned and is currently operating.
When was DeepCall founded?
DeepCall was founded in 2012. It employs 101 to 250 people.
Where is DeepCall based?
DeepCall is headquartered in Jaipur, India, in the Asia region.
How does DeepCall make money?
Four revenue lines are on record. Cloud Telephony Subscription is the primary driver. The others are usage-Based Services, number Services and enterprise Custom Solutions.
Who are DeepCall's main competitors?
Broad incumbents on record are Twilio, Vonage (Ericsson) and Genesys. Direct peers are Plivo, Exotel, MyOperator, Knowlarity (now Smarsh India), Ameyo (by Drishti-soft), TeleCMI and Ozonetel.
Does DeepCall have an API?
Yes. RESTful API (v4-api.deepcall.com) enabling developers to integrate CRM or third-party software with DeepCall. Supports fetching call reports, pulling analytical performance reports, getting live data, creating and updating endpoints like agents, groups, contact lists, and generating calls. Uses token-based authentication. Developer documentation is at developers.deepcall.com/docs/V2.0/1.
What industry is DeepCall in?
DeepCall's product category is Cloud Telephony / Contact Center as a Service. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 517111 and its SIC code is 7385.