MyOperator
MyOperator is an India-based cloud telephony and AI-powered business communication platform that unifies WhatsApp and voice channels with AI agents, serving 12,000+ businesses from SMBs to enterprises across India and the US with subscription plans and direct sales.
- Company typePrivate
- Founded2010
- HeadquartersNew Delhi, India
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What MyOperator does
MyOperator, operated by Voicetree Technologies Pvt Ltd, is an India-headquartered cloud telephony and AI-powered business communication platform founded in 2010 and serving 12,000+ businesses with 2.5 billion conversations processed. The company combines official WhatsApp Business API infrastructure with cloud calling on a single platform, offering a "Business AI Operator" suite that unifies AI agents and human experts across WhatsApp (text) and voice (audio) channels. Core products include the Business AI Operator hub, an AI Suite with specialized agents (AI Voicebot, WhatsApp AI Chatbot, Sales AI Agent, Support AI Agent, Lead Gen AI Agent, AI Receptionist, Multilingual AI Chatbot, and a No-Code AI Chatbot Builder), a WhatsApp Marketing Suite (broadcasts, CTWA, OTP, automation, Blue Tick verification), a Call Management Suite (IVR, inbound call center, toll-free, virtual number, call recording, barging/whispering, live dashboards), and Unified Analytics & Reporting. Technology differentiators include multimodal AI agents that self-learn from conversation data, no-code bot deployment, and intelligent routing with human handoff. The platform integrates with Zoho (CRM, Recruit, Desk, PhoneBridge, Bigin), Freshdesk, LeadSquared, Salezshark, Shopify, Truecaller for Business, and exposes APIs and webhooks, with ISO/IEC 27001:2013 certification.
MyOperator operates a hybrid go-to-market: enterprise direct sales for large accounts, inside sales and demo-driven selling for mid-market, self-serve website sign-up with free trial for SMBs and startups, mobile apps on Google Play and the Apple App Store, and a formal marketing agency partner program for reselling and white-labeling. Pricing is published in Indian Rupees with tiers Compact (₹2,500/month), Sedan (₹5,000/month), SUV (₹15,000/month), and Enterprise starting at ₹2,00,000/month, supplemented by usage-based fees for high-volume WhatsApp and calling. The customer base spans large enterprise logos (Lenskart, Myntra, Amazon, Razorpay, Samsung, PwC, Apollo, ITC, HDFC Ergo, Barbeque Nation, MakeMyTrip, Godrej) and SMBs (PrepMed, Darkins, KV Developers) across retail, BFSI, healthcare, education, travel, real estate, logistics, media, and government/PSU segments. The company maintains four India offices (Noida, Kolkata, Mumbai, Bangalore) and reports operating geographies in India and the United States, with G2 Leader (Winter 2025), High Performer (India and Asia 2025), and Easiest to Use (2025) recognitions. In September 2021, MyOperator acquired Ziffy to extend reach into Tier 2 and Tier 3 Indian cities. Leadership includes founder and CEO Ankit Jain, co-founder and COO Pratik Jain, CRO Shivam Dikshit, and VP Operations and Compliance Avneet Bhargava.
MyOperator firmographics
Firmographics- Name
- MyOperator
- Legal name
- Voicetree Technologies Pvt Ltd
- Website
- https://myoperator.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- MyOperator is an India-based cloud telephony and AI-powered business communication platform that unifies WhatsApp and voice channels with AI agents, serving 12,000+ businesses from SMBs to enterprises across India and the US with subscription plans and direct sales.
- Ownership category
- akta.pro rank
MyOperator industry classification
Industry- Product category
- Cloud Communication Platform
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where MyOperator is headquartered
LocationHeadquarters
- HQ city
- New Delhi
- HQ country
- India
- HQ region
- Asia
Offices4 records
Markets served
MyOperator business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription Plans: Monthly or annual subscription-based pricing tiers (Compact, Sedan, SUV, Enterprise) providing access to platform features including WhatsApp API, IVR, AI agents, and analytics. Revenue recognized on subscription basis with potential for upsell to higher tiers as business needs grow.
- Usage-based Communication Services: Integrated WhatsApp Business API and calling infrastructure fees may include usage components for high-volume messaging and calling beyond plan limits.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Compact - For small teams with WhatsApp Business API & missed calls |
| Subscription | Monthly | Sedan - For growing businesses with unlimited IVR + WhatsApp |
| Subscription | Monthly | SUV - Most popular plan for high capacity teams with analytics |
| Subscription | Monthly | Enterprise - For large organizations with customization |
| Subscription | Monthly | Enterprise Alternative - Custom solutions |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels14 records
MyOperator product offering
Product offeringCore offering
MyOperator operates a unified cloud telephony and WhatsApp Business API platform that combines AI-powered agents and human experts for omnichannel business communication. It delivers AI voicebots, WhatsApp chatbots, IVR systems, call management, and unified analytics as subscription-based SaaS offerings targeting sales, marketing, and support teams. The platform serves businesses ranging from startups and SMBs to large enterprises across India with INR-denominated tiered plans (Compact, Sedan, SUV, Enterprise).
Product overview
MyOperator is a unified Business AI Operator platform that combines AI agents and human experts for omnichannel customer communication across WhatsApp and voice calls. The platform architecture consists of core products (Business AI Operator as the central hub) and interconnected modules including AI Suite (intelligent chatbots and voicebots), WhatsApp Marketing Suite (official WhatsApp Business API tools), Call Management Suite (IVR, routing, and call handling), and Unified Analytics & Reporting. The AI Suite contains specialized AI agents (Voicebot for Calls, WhatsApp AI Chatbot, Sales AI Agent, Support AI Agent, Lead Gen AI Agent, AI Receptionist, Multilingual AI Chatbot, and No-Code AI Chatbot Builder). WhatsApp features include WhatsApp Business API, Broadcast, Campaigns, Automation, OTP Sender, Blue Tick Verification, CTWA Integration, and WhatsApp Chatbot. Call features include IVR System, Inbound Call Center, Toll-Free numbers, Virtual Numbers, Call Recording, Barging & Whispering, Click To Call, and Live Call Dashboard. The platform targets businesses of all sizes from SMBs to enterprises across industries including Retail, Healthcare, BFSI, Education, and more.
Differentiator
Problem solved
Functional benefit
Brands
- Business AI Operator: Core product platform combining AI agents and human experts for unified WhatsApp and call communication.
- AI Suite
- WhatsApp Marketing Suite
- Call Management Suite
Products and services
- Business AI Operator A unified AI platform that blends human empathy with AI efficiency to deliver intelligent business conversations across WhatsApp and Calls for businesses of all sizes.
- AI Suite Intelligent AI chatbots and voicebots for omnichannel communication across WhatsApp and voice channels for sales, marketing, and support teams.
- WhatsApp Marketing Suite Official WhatsApp Marketing Suite enabling businesses to run unified customer communication through broadcasts, Click-to-WhatsApp Ads, and AI-powered replies.
- Call Management Suite Cloud call management module offering smart IVR, intelligent routing, call recording, barging, whispering, and WhatsApp sync for unified calling operations.
- Unified Analytics & Reporting Real-time analytics and reporting module that tracks performance metrics across WhatsApp and voice channels with campaign source tracking.
- WhatsApp Business API Official Meta WhatsApp Business API offering that enables businesses to automate customer chats securely at scale.
- IVR System
Quantifiable outcome
- 35% increase in conversion
- +5 more outcomes
Companies that use MyOperator
Customer profileNamed customers22 records
Segments18 records
Ideal customer profiles3 records
MyOperator technology and API
TechnologyAPI detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability8 records
Feature8 records
MyOperator partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- ZiffycoreAcquisition of Ziffy in September 2021 to expand MyOperator's presence in Tier 2 and Tier 3 cities in India. Ziffy's technology and customer base complement MyOperator's cloud telephony offerings for broader market coverage.
- ShopifycoreNative integration with Shopify e-commerce platform enabling synchronized store data for personalized WhatsApp and call messaging workflows
- Zoho CRMcoreCRM integration syncing WhatsApp and call communication workflows with Zoho CRM data for unified customer view
- FreshdeskcoreIntegration connecting Freshdesk customer support platform with WhatsApp and call flows for seamless support operations
- LeadSquaredcoreCRM integration for automatic data sync for calls, chats, and leads
- Meta (WhatsApp Business API)coreOfficial WhatsApp Business API provider partnership enabling MyOperator to offer official WhatsApp business communication capabilities
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
MyOperator competitors and assessment
Company assessmentDirect peers
- Yellow.ai: Enterprise conversational AI platform providing voicebots, chatbots, and omnichannel automation. Competes with MyOperator's AI Voicebot, WhatsApp AI Chatbot, and AI Receptionist offerings, particularly for large enterprise accounts.
- Ozonetel: Cloud contact center and telephony platform with AI-driven inbound/outbound, IVR, and WhatsApp integration. Overlaps with MyOperator's inbound call center, IVR, and omnichannel AI agent offerings.
- Gallabox: Conversational commerce platform focused on WhatsApp commerce, marketing, and support for SMBs. Competes with MyOperator on WhatsApp-led customer engagement, CTWA, and AI chatbot capabilities, and is named in MyOperator comparison pages.
- Wati: WhatsApp Business API platform with chatbots, broadcasts, and shared team inbox. Closely overlaps with MyOperator's WhatsApp Marketing Suite and AI chatbot modules, and is explicitly named in MyOperator's comparison pages.
- Exotel: India's leading cloud telephony and contact center platform offering voice, SMS, and WhatsApp APIs. Directly comparable to MyOperator's core cloud telephony, IVR, and customer communication offerings for Indian SMBs and enterprises.
- Gupshup: Conversational AI and messaging platform offering WhatsApp Business API, chatbots, and voice bots. Overlaps with MyOperator's AI Suite, voicebots, and unified WhatsApp + voice positioning at enterprise scale.
- Knowlarity: India-focused cloud telephony and AI-powered contact center provider with IVR, voicebots, and virtual numbers. Directly comparable to MyOperator's Call Management Suite and IVR capabilities, especially in the India SMB and enterprise markets.
Broad incumbents
- Twilio: Global cloud communications platform providing voice, messaging, and WhatsApp Business API. Comparable to MyOperator's underlying cloud telephony and WhatsApp API layer, though Twilio serves a broader developer/enterprise base globally with a wider portfolio.
- Haptik: Enterprise conversational AI platform (a Reliance Jio company) offering AI agents, WhatsApp commerce, and contact center automation. Comparable to MyOperator's AI Suite for enterprise use cases, though Haptik is part of a larger corporate portfolio.
- Plivo: Cloud communications platform providing voice and SMS APIs. Overlaps with MyOperator's underlying telephony infrastructure and outbound calling capabilities, but Plivo operates more as a developer-focused API provider.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
MyOperator social profiles
Digital presenceMyOperator compliance and trust
Trust signalCompliance1 record
MyOperator financial estimates
Financial estimateRevenue estimate
Valuation estimate
MyOperator leadership team
Management profileNumber of profiles
Profiles14 records
MyOperator subsidiaries and ownership
Company hierarchySubsidiaries1 record
MyOperator funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MyOperator M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MyOperator
What does MyOperator do?
MyOperator operates a unified cloud telephony and WhatsApp Business API platform that combines AI-powered agents and human experts for omnichannel business communication. It delivers AI voicebots, WhatsApp chatbots, IVR systems, call management, and unified analytics as subscription-based SaaS offerings targeting sales, marketing, and support teams. The platform serves businesses ranging from startups and SMBs to large enterprises across India with INR-denominated tiered plans (Compact, Sedan, SUV, Enterprise).
Is MyOperator a public or private company?
MyOperator is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was MyOperator founded?
MyOperator was founded in 2010. It employs 101 to 250 people.
Where is MyOperator based?
MyOperator is headquartered in New Delhi, India, in the Asia region.
How does MyOperator make money?
Two revenue lines are on record. SaaS Subscription Plans are the primary driver. The others are usage-based Communication Services.
Who are MyOperator's main competitors?
Direct peers on record are Yellow.ai, Ozonetel, Gallabox, Wati, Exotel, Gupshup and Knowlarity. Broad incumbents are Twilio, Haptik and Plivo.
Does MyOperator have an API?
Yes. Custom communication workflows can be built and managed through API & Webhooks integration, allowing developers to connect MyOperator with existing systems and automate business processes. Developer documentation is at myoperator.com/integrations/api-webhooks.
What industry is MyOperator in?
MyOperator's product category is Cloud Communication Platform. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAEALAJ, Enterprise Case Management & Request Fulfillment Platforms. Its NAICS code is 5132 and its SIC code is 7370.