JanYoungCX

What JanYoungCX does

JanYoungCX is a privately held, founder-led coaching and consulting practice that serves Customer Success (CS) leaders, GTM executives, and CS professionals in career transition. Founded in 2023 and headquartered in Woodland Hills, California, the firm is operated by Jan Young, a 20-year CS veteran and former VP of Client Services at two exited startups. The core customer segments are heads of Customer Success and CS managers seeking to advance into VP or CCO roles, CROs and revenue leaders seeking GTM alignment, and individual CS professionals seeking job search support. The business carries no external funding and is structured as a solopreneur practice with Jan Young as the principal deliverer across all offerings.

The product portfolio spans 1:1 executive coaching delivered via Zoom with Slack-based async communication and packaged as weekly or bi-weekly sessions completed within 24 weeks, GTM and CS program consulting (hourly consults, 4-hour business intensives, maturity assessments, and workshops), a four-session job search coaching package, the 10-week CS Business Leadership Accelerator cohort course, and the Career Crafting Community monthly membership. Course delivery runs through the StepUpXchange platform, while coaching applications are captured via Google Forms on a Squarespace website; supporting channels include a weekly Customer Revenue Lab newsletter, a blog, LinkedIn thought leadership, conference speaking, and the free volunteer-run CxXchange community of 2,000+ CS members. There is no proprietary software product, API, or AI model; technology stack consists of off-the-shelf web, video, and messaging tools.

The business model combines professional services revenue (coaching and consulting on quote-based pricing with monthly subscription structure for coaching packages) and recurring subscription revenue (Career Crafting Community monthly membership, multi-year access bundled into the Accelerator). Go-to-market is sales-led and community-led, driven by thought leadership content, event speaking, and the CxXchange community funnel, with no public pricing disclosure. Quantified client outcomes referenced include NRR increases from 102% to 110%+, expansion revenue growth above 50%, and CAC reductions of 75%, though these are aggregate testimonial figures rather than audited performance.

Name

JanYoungCX

Website

https://janyoungcx.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1–10 employees

Short description

JanYoungCX is a privately held, founder-led coaching and consulting practice founded in 2023 that provides executive coaching, GTM consulting, cohort courses, and a career community for Customer Success leaders and revenue executives seeking to advance into VP and CCO roles.

Ownership category

akta.pro rank

Product category

Customer Success Consulting

NAICS

Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Customer Success (Adoption, Retention & Expansion) (EDABABAG)

akta.pro secondary industries

Customer Experience (CX) & Digital Experience (BPAHAEAC), Customer Experience (CX) & Service Excellence (EDABACAB)

Keywords

• Customer success coaching
• Executive coaching services
• GTM alignment consulting
• Customer success training
• Post-sales revenue leadership

Headquarters

HQ city

Woodland Hills

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Infrastructure

Revenue model

1. Executive Coaching: 1:1 executive coaching delivered via Zoom with weekly or bi-weekly sessions completed within 24 consecutive weeks. Includes async communication via Slack. Topics include financial leadership, AI applications, CS tools, team management, and career goals.
2. CS + GTM Consulting: Consulting services including hourly consultations, business intensives (4-hour GTM alignment sessions), assessments (GTM alignment, CS program maturity, digital/scaled CS), and workshops. Pricing varies by duration and deliverables.
3. Job Search Coaching: Four 1-hour weekly or bi-weekly coaching sessions delivered via Zoom, completed within eight weeks. Includes async Slack communication. Focuses on resume updates, LinkedIn profile optimization, interview preparation, and career transitions.
4. CS Business Leadership Accelerator: 10-week project-based executive course with 1:1 coaching, weekly group coaching, and community access. Curriculum covers executive leadership, business economics, customer revenue systems, and AI. Includes Career Crafting Community access for two years and certificate completion.
5. Career Crafting Community: Monthly membership subscription providing full access to resources, coaching, community, peer learning, mock interviews, and bi-monthly group coaching for career development.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

JanYoungCX delivers 1:1 executive coaching, cohort-based courses, and GTM/CS consulting engagements for Customer Success leaders and revenue teams. Core services include the JYCX Executive Coaching program, Post-Sales Revenue Leadership cohort course, CS Business Leadership Accelerator, Career Crafting Community membership, Job Search Coaching, and consulting engagements (1-hour consults, business intensives, assessments, workshops). Deliverables target CS leaders seeking to advance to VP/CCO roles and organizations looking to fix GTM alignment and improve post-sales revenue.

Product overview

JanYoungCX is a coaching and consulting services company offering a portfolio of products designed to advance Customer Success leaders into executive roles. The core offerings include JYCX Executive Coaching (1:1 coaching), Post-Sales Revenue Leadership (cohort-based course and community), and JanYoungCX Consulting (GTM & CS Program consulting). Additional products include the CS Business Leadership Accelerator (10-week course), Career Crafting Community (monthly membership), and Job Search Coaching. A free lead magnet, Predictable Growth, is offered via email subscription. The company also provides consulting services in various formats including 1-hour consults, business intensives, assessments, and workshops. JanYoungCX is not a software platform but rather a professional services firm focused on training and developing CS leaders.

Differentiator

Problem solved

Functional benefit

Products and services

• JYCX Executive Coaching (1:1) One-on-one executive coaching delivered via Zoom in weekly or bi-weekly 1-hour sessions to be completed within 24 consecutive weeks, with async Slack communication included. Designed for Customer Success leaders seeking to advance to VP or Chief Customer Officer executive roles, with focus on financial fundamentals, post-sales revenue leadership, AI applications, CS tools, team management, and career goals.
• Post-Sales Revenue Leadership (Cohort Course & Community) Cohort-based course and community designed to build post-sales revenue leadership skills, providing an in-depth understanding of customer data, business models, and financial structures for CS leaders.
• JanYoungCX Consulting (GTM & CS Program) Consulting services for Go-To-Market alignment and CS program development, including 1-hour consults, business intensives (4-hour GTM alignment sessions), assessments (GTM alignment, CS program maturity, digital/scaled CS), and workshops aimed at reducing churn and boosting retention revenue.
• CS Business Leadership Accelerator A 10-week project-based executive course with 1:1 coaching, weekly group coaching, and community access, designed to transform CS leaders into executives. Curriculum covers Modern Executive Leadership, Business Economics, Repeatable Customer Revenue, and AI Innovators Lab. Includes Career Crafting Community access for two years and a certificate of completion.
• Career Crafting Community Monthly membership subscription providing full access to resources, coaching, peer learning, mock interviews, and bi-monthly group coaching for Customer Success professionals seeking career advancement, promotions, and leadership transitions.
• Job Search Coaching Four 1-hour weekly or bi-weekly coaching sessions delivered via Zoom and completed within eight weeks, with async Slack communication included. Helps Customer Success professionals identify their story, improve interview techniques, and update resumes and LinkedIn profiles for target roles.

Quantifiable outcome

• NRR increased from 102% to 110%+
• +5 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered minor and core.

• Catalyst & SeismicminorGTM or Marketing Partner · 19 October 2023Catalyst and Seismic sponsored the JanYoungCX & ThriveNetwork NY TechWeek Meetup event titled 'SaaS Grows Up AI & Modern Growth Engines to Combat Our Changing Economy' on October 19, 2023.
• CxXchange (JanYoungCX Community)coreOthersCxXchange is a volunteer-based Customer Success community founded by Jan Young. It provides resources, networking, and professional development for 2000+ CS members. JanYoungCX sponsors the community.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Totango: Totango is a Customer Success platform that has expanded into CS education and community via Totango SuccessBLOCs and Spark programs. It is a broader incumbent adjacent to JanYoungCX's training and certification lane.
• Gainsight: Gainsight is the leading Customer Success software platform and runs the Gainsight Customer Success Summit and CSM certification programs. It overlaps with JanYoungCX on CS leader education, while also serving as a potential substitute vendor for the consulting buyer.
• ChurnZero: ChurnZero is a Customer Success platform that publishes CS playbooks, hosts CSM training content, and runs Customer Success Network events. It competes for CS leader mindshare and budgets alongside JanYoungCX's content and consulting offering.

Direct peers

• GainGrowRetain: GainGrowRetain provides Customer Success coaching, consulting, and online courses for CS leaders, including NRR and retention playbooks. It competes with JanYoungCX on the same coaching/course offerings for VP- and CCO-track CS professionals.
• CSM Practice: CSM Practice is a Customer Success consulting and training firm that advises CS leaders on program design, metrics, and team structure. It directly overlaps with JanYoungCX's GTM alignment, CS program maturity, and executive coaching offerings for the same buyer persona.
• PracticalCSM: PracticalCSM offers CS consulting, training, and resources for CS managers and leaders. It is a direct peer serving the same horizontal CS leader persona with similar coaching and program-design services.
• Catalyst (Customer Success): Catalyst is a Customer Success consultancy and training provider serving SaaS CS leaders with assessments, workshops, and program design. It is a direct competitor to JanYoungCX's consulting lane and has even co-sponsored JanYoungCX events, evidencing overlap in target buyers.
• SuccessCOACHING (SuccessHACKER): SuccessHACKER/SuccessCOACHING delivers Customer Success training programs, workshops, and courses targeting CS leaders. It directly competes with JanYoungCX's CS Business Leadership Accelerator and Career Crafting Community products.

Others

• TSIA (Technology & Services Industry Association): TSIA is an industry research and member association producing CS research, benchmarks, and certifications. It is an adjacent ecosystem player that competes for CS leader training and executive education budgets without directly delivering coaching.

Emerging players

• Vitally: Vitally is an emerging Customer Success platform with built-in playbooks, automation, and CS analytics for SaaS teams. It is a partial substitute for JanYoungCX's GTM alignment and digital/scaled CS consulting as more guidance moves into product.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@CxXchange
• LinkedInlinkedin.com/company/janyoungcx

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JanYoungCX