Burlingame

Municipal Government Servicesburlingame.org

The City of Burlingame is a full-service municipal government in California providing police, fire (via JPA), water/sewer utilities, building permits, parking, parks and recreation, and library services to city residents, local businesses, and visitors through website, mobile app, and in-person channels.

Company typePrivate
Founded1893
HeadquartersBurlingame, United States
Headcount101–250
GTM typeB2B and B2C
OfferingServices

What Burlingame does

The City of Burlingame is a full-service municipal government entity serving the residents, businesses, and visitors of Burlingame, California, incorporated in 1893 (per company history) and operating under a council-manager form with an elected five-member City Council. Functional scope spans police, fire (delivered via the Central County Fire Department JPA), water and sewer utilities, public works, planning and building inspection, parks and recreation, two libraries, code enforcement, parking enforcement, and economic development support. Revenue is generated through property taxes, water and sewer utility fees (billed monthly via OnlineBiller), business licenses (administered by HdL Companies), building and encroachment permits, transient occupancy tax, parking meters/permits/citations, and recreation program fees, with no single revenue stream publicly dominating.

The City's digital operating layer is a portfolio of point civic SaaS solutions rather than a unified platform. The official website (burlingame.org) is built on CivicPlus (CivicEngage CMS). The accessBurlingame mobile app, powered by SeeClickFix, enables residents to report non-emergency issues and track service requests. Supporting portals include an Online Permitting Portal (csqrcloud-based), an Online Utility Bill Payment System (onlinebiller.com), a third-party parking-ticket payment system (pticket.com, $3.95 service charge), a Notify Me subscription/alert system (CivicPlus), and a Constant Contact-delivered weekly e-Newsletter. Compliance posture includes Section 508 and WCAG 2.0 A/AA accessibility conformance. No APIs, SDKs, or MCP endpoints are exposed.

Burlingame distributes services through a direct-to-citizen go-to-market across physical service counters at City Hall (501 Primrose Road) and five additional department locations, the website portal, the mobile app, and multi-channel communication (email, social on Facebook/X/Instagram/YouTube/Nextdoor, public council and commission meetings, and community events). The City has no parent company, no subsidiaries, no funding rounds, no M&A activity, no public ticker, and operates strictly within its jurisdictional footprint. Customer base is geographically concentrated to Burlingame city limits, with three primary segments: residents, local businesses, and visitors.

Burlingame firmographics

Firmographics

Name: Burlingame
Legal name: City of Burlingame
Website: https://burlingame.org
Company type: Private
Founded year: 1893
Operating status: Operating
Headcount range: 101–250 employees
Short description: The City of Burlingame is a full-service municipal government in California providing police, fire (via JPA), water/sewer utilities, building permits, parking, parks and recreation, and library services to city residents, local businesses, and visitors through website, mobile app, and in-person channels.
Ownership category
akta.pro rank

Burlingame industry classification

Industry

Product category: Municipal Government Services
NAICS: Water, Sewage and Other Systems (2213)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

Municipal services
Public utilities
Waste management
Building permits
Parks recreation

Where Burlingame is headquartered

Location

Headquarters

HQ city: Burlingame
HQ country: United States
HQ region: North America

Offices6 records

Markets served

Burlingame business model

Business model

GTM type: B2B and B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

Property Taxes: Primary revenue source from property taxes collected from residential and commercial properties within the city.
Utility Fees (Water/Sewer): Charges for water distribution and sewer services to residents and businesses, billed monthly.
Business Licenses: Licensing fees for businesses operating within Burlingame, administered by HdL.
Building Permits: Fees for construction, renovation, and development permits processed through the Building Division.
Transient Occupancy Tax: Hotel taxes collected from temporary lodging operators, administered by HdL.
Parking Fees: Revenue from parking meters, parking permits, and parking tickets.
Recreation Programs: Fees for parks and recreation programs including camps, classes, facility rentals, and sports leagues.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Utility billing for water and sewer services
One time/ perpetual license	Pay-as-you-go	Building permits and inspections
Subscription	Annual	Business license fees
Transaction based/ take rate	Pay-as-you-go	Recreation programs and facility rentals

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Burlingame product offering

Product offering

Core offering

The City of Burlingame is a municipal government entity that provides essential public services to residents and businesses within its jurisdiction. Its core offerings include water and sewer utilities, public safety (police and fire via Central County Fire Department), building permits and planning services, parks and recreation programs, library services, parking management, business licensing, and waste collection through partners such as Recology.

Product overview

The City of Burlingame operates a digital services portfolio centered on citizen engagement and municipal self-service. The core platform is the CivicPlus-powered website with integrated SeeClickFix mobile application (accessBurlingame) for service request submission. Supporting systems include Online Utility Bill Payment (OnlineBiller), Parking Ticket Processing (pticket.com), Notify Me notification subscriptions, and an Online Permitting Portal. These products function as independent citizen-facing portals rather than a unified platform architecture, connected through the civic website but operating as distinct self-service tools for bill payment, permit applications, issue reporting, and communications subscriptions.

Differentiator

Problem solved

Functional benefit

Products and services

accessBurlingame Mobile App Mobile and web application powered by SeeClickFix that enables Burlingame citizens to report non-emergency related issues such as potholes, graffiti, code violations, and other city service concerns. Reports can be submitted via smartphone, tablet, or desktop computer.
Online Utility Bill Payment System Web-based portal for viewing and paying water/sewer utility bills. Provides 24/7 access to account details, bill printing, email notifications, paperless billing options, one-time payments via credit/debit card or bank account, and automatic payment scheduling.
Parking Ticket Payment System Online parking ticket payment service contracted through pticket.com. Allows citation lookup and payment via web interface or phone (800-352-7567) with $3.95 service charge per transaction.
Notify Me Email and SMS notification subscription system enabling residents to receive updates on city alerts, bid postings, calendar events, news, and department-specific announcements.
Burlingame e-Newsletter Weekly electronic newsletter distributed every Thursday containing city news, events, and community updates. Managed through Constant Contact email platform.
Online Permitting Portal Web-based portal for submitting and managing various permit applications including building permits, encroachment permits, stormwater permits, and subdivision maps.
Service Request System Online system for submitting service requests to the City Manager's office for non-emergency issues requiring city attention and response.

Companies that use Burlingame

Customer profile

Segments3 records

Ideal customer profiles2 records

Burlingame technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Burlingame partnerships and signals

Strategic signal

Partnerships

Nine partnerships are on record, tiered core.

RecologycoreOthersWaste management and recycling services provider for Burlingame. Handles garbage collection, recycling, and composting services for residents and businesses.
SeeClickFix (CivicPlus)coreTechnology or IntegrationPowers the accessBurlingame mobile app and online service request system, enabling residents to report non-emergency issues and track city responses.
CivicPluscoreTechnology or IntegrationProvides the content management system (CivicEngage) powering the city's official website.
Peninsula Clean EnergycoreStrategic or Co-development PartnerJoint powers authority providing clean energy programs and renewable energy options for Burlingame residents and businesses as part of the city's climate action initiatives.
Central County Fire DepartmentcoreOthersJoint powers authority providing fire protection, emergency medical services, and fire prevention services to Burlingame and neighboring jurisdictions.
BAWSCA (Bay Area Water Supply and Conservation Agency)coreStrategic or Co-development PartnerRegional water supply agency providing water conservation programs, rebates, and landscape education classes for Burlingame residents.
HdL CompaniescoreImplementation/ SI/ Consulting PartnerAdministers business license processing and transient occupancy tax collection for the city.
RethinkWastecoreOthersJoint powers authority overseeing garbage collection for 100,000 people and 11,000 businesses across 11 cities in San Mateo County, chaired by Mayor Brownrigg.
San Francisco Public Utilities CommissioncoreStrategic or Co-development PartnerRegional water provider supplying treated drinking water to Burlingame and other Peninsula communities.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Burlingame competitors and assessment

Company assessment

Broad incumbents

City of South San Francisco: Larger neighboring city with a more developed biotech/commercial tax base; useful as a comparable for how a Peninsula municipality diversifies revenue beyond residential property taxes.
City of Redwood City: Larger San Mateo County municipality operating a broader portfolio (including its own electric utility); relevant as a scaled incumbent peer for benchmarking service delivery and revenue diversification.

Direct peers

City of San Carlos: San Mateo County peer of similar population and revenue structure; delivers full-service municipal operations (police, utilities, recreation, library, permitting) comparable to Burlingame's portfolio.
City of Millbrae: Neighboring small Peninsula city with a comparable mix of municipal services, shared BART-adjacent transit dynamics, and similar scale of staff and operating budget.
City of San Mateo: Adjacent San Mateo County city of comparable size and demographic profile; provides the same portfolio of municipal services (utilities, police, parks, permitting, parking) to its residents, making it the closest direct comparable for Burlingame.
City of Foster City: Adjacent planned-community municipality of similar population size with comparable revenue mix (property tax, utilities, recreation fees) and similar reliance on JPA partnerships for fire and waste services.
City of Hillsborough: Adjacent residential municipality with comparable population and full municipal service delivery model (police, water, recreation, library) but a different revenue mix skewed heavily to property taxes.
City of San Bruno: Adjacent small Peninsula city with overlapping service portfolio, similar staff count range, and shared regional infrastructure dependencies (BAWSCA water, Peninsula Clean Energy, Caltrain corridor).

Others

SeeClickFix (by CivicPlus): Vendor powering Burlingame's accessBurlingame mobile app for citizen service requests; representative of the broader 311/civic-engagement software market that municipalities increasingly depend on.
CivicPlus: Vendor partner powering Burlingame's website CMS (CivicEngage) and Notify Me communication platform — a representative govtech incumbent whose product roadmap materially shapes Burlingame's digital service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

Burlingame compliance and trust

Trust signal

Compliance4 records

Burlingame financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Burlingame leadership team

Management profile

Number of profiles

Profiles7 records

Burlingame funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Burlingame M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burlingame

What does Burlingame do?

Is Burlingame a public or private company?

Burlingame is a private company. It is classified as state government owned and is currently operating.

When was Burlingame founded?

Burlingame was founded in 1893. It employs 101 to 250 people.

Where is Burlingame based?

Burlingame is headquartered in Burlingame, United States, in the North America region.

How does Burlingame make money?

Seven revenue lines are on record. Property Taxes are the primary driver. The others are utility Fees (Water/Sewer), business Licenses, building Permits, transient Occupancy Tax, parking Fees and recreation Programs.

Who are Burlingame's main competitors?

Broad incumbents on record are City of South San Francisco and City of Redwood City. Direct peers are City of San Carlos, City of Millbrae, City of San Mateo, City of Foster City, City of Hillsborough and City of San Bruno. Others are SeeClickFix (by CivicPlus) and CivicPlus.

Does Burlingame have an API?

No public API is recorded for Burlingame.

What industry is Burlingame in?

Burlingame's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 2213.