Prime Property Management

What Prime Property Management does

Prime Property Management is a UK-based residential block and estate management firm founded in 2012 by Stephen Wiles, providing full-service property management to leaseholder-driven entities (Resident Management Companies and Right to Manage companies) and selected freeholders across London and the South East of England. The company manages more than 12,000 units across 600+ developments, ranging from small blocks of four flats to large developments of up to 365 units, including retirement properties and Grade II listed buildings. Its head office is in Bromley with a second office in Welwyn Garden City, Hertfordshire, and it employs approximately 40 staff across property management, in-house legal, in-house accounts, and a dedicated major works team.

The technology platform centers on a proprietary Blockman database hosted on Amazon Web Services within the EU, a MyBlockman leaseholder portal for document and invoice access, and a Prime Portal (My Prime) mobile app for fault reporting and payments, supported by Dropbox for document management, Stripe for payment processing, and Plausible Analytics for GDPR-compliant web analytics. The product portfolio also includes a self-service online Quote Calculator, Right to Manage process support, LPE1 management information packs, alterations and underletting application workflows, and a three-stage formal complaints procedure with Property Ombudsman escalation.

Revenue is generated primarily through recurring per-unit management fees billed annually, supplemented by insurance arrangement commissions as an appointed representative of St Giles Insurance and Finance Services, service charge administration, and transactional fees for LPE1 packs and legal/admin applications. Go-to-market is sales-led via dedicated property managers and supported by a self-service online quote calculator, with brand demand built through content marketing on leasehold reform and Building Safety Act topics, TrustPilot reputation (4.7/5 across 2,331 reviews), and ACE Awards recognition including Managing Agent of the Year 2025.

Name

Prime Property Management

Legal name

Prime Property Management

Website

https://primepm.co.uk

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Prime Property Management is a UK residential block management firm serving leaseholder-driven RMCs, RTM companies and selected freeholders across London and the South East, managing 12,000+ units across 600+ developments via dedicated property managers, in-house legal and accounts, and the MyBlockman portal.

Ownership category

akta.pro rank

Product category

Residential Property Management

NAICS

Residential Property Managers (531311)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Master-Planned Community & POA Management (BPAJAHAD)

Keywords

• Residential block management
• Leaseholder property services
• Service charge administration
• Right to manage support
• Building insurance administration

Headquarters

HQ city

Bromley

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Property Management Fees: Management fees charged on a per unit basis. The fee structure is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements. Fees are clearly defined from the outset.
2. Service Charge Administration: Service charges cover communal costs of maintaining blocks including buildings insurance, decorations, repairs to common parts, cleaning, gardening, and machinery/plant maintenance. These funds are held on trust in separate client bank accounts for each development.
3. Insurance Arrangement Services: Prime arranges buildings insurance for properties. In respect of arranging insurance, administering insurance policies and claims handling activities, Prime Management (PS) Ltd is an appointed representative of St Giles Insurance and Finance Services Limited.
4. Management Pack / LPE1 Services: Fees charged for providing management information packs (LPE1) required during property sales. Also charges for obtaining copies of leases (£60 fee).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Prime Property Management provides full-service residential block and estate management for leaseholder-driven Resident Management Companies (RMC), Right to Manage (RTM) companies, and qualifying freeholders across London and the South East of England. Each development is assigned a dedicated property manager supported by in-house accounts, legal and major works teams, with a 24-hour emergency contact handled internally. The firm also delivers Right to Manage claim support, buildings insurance administration (as an appointed representative of St Giles Insurance and Finance Services Limited), LPE1 management information packs, alterations and underletting application processing, and an online leaseholder portal (MyBlockman / Prime Portal).

Product overview

Prime Property Management operates a unified property management platform with multiple integrated modules and customer-facing portals. The core offering is comprehensive residential property management services delivered through dedicated property managers with in-house accounts, legal, and major works teams. The product ecosystem includes the MyBlockman leaseholder portal for document and invoice access, the Prime Portal (My Prime) for fault reporting and payments, a Quote Calculator for instant pricing, Right to Manage consultation services, LPE1/Management Pack services, alterations and underletting application processing, and formal complaints handling. All services are accessible across London and the South East with 24-hour emergency support.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Property Management Service
• Right to Manage (RTM) Service
• LPE1 Management Information Pack
• Alterations Application Service
• Application or Notice of Underletting
• Buildings Insurance Arrangement

Quantifiable outcome

• 4.7 out of 5 TrustScore based on 2,331 reviews
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• We Talk WellbeingcoreStrategic or Co-development PartnerLong-standing partnership providing resilience training and access to one-to-one coaching for all employees. We Talk Wellbeing assesses wellbeing of staff, creates bespoke programmes, and provides specialized coaches for confidential coaching. Partnership has been in place for almost four years with real improvement seen in employee wellbeing.
• St Giles Insurance and Finance Services LimitedcoreOthersIn respect of arranging insurance, administering insurance policies and claims handling activities, Prime Management (PS) Ltd is an appointed representative of St Giles Insurance and Finance Services Limited, which is authorised and regulated by the Financial Conduct Authority.
• Amazon Web Services (AWS)coreTechnology or IntegrationData stored in Blockman database operated on Amazon Web Services located in the EU. Data stored and transferred is encrypted with access granted only to administrators.
• StripecoreTechnology or IntegrationPayment processing platform for online payments. Used for secure payment processing including card payments. Sets cookies for fraud prevention (stripe_mid, stripe_sid) and may load Google services for security.
• DropboxcoreTechnology or IntegrationCloud-based document management system ensuring property managers can access information 24/7. Dropbox folders can be shared with Directors if requested.
• Consult ConstructminorStrategic or Co-development PartnerSpecialist partner for Building Safety Director role, providing dedicated expertise for high-rise buildings under Building Safety Act requirements. Can be formally appointed to boards to undertake building safety compliance including overseeing preparation of Building Assessment Certificate documents.
• Bromley Homeless CharityminorOthersCharity partnership supporting homeless individuals. Prime staff across both offices drive charitable efforts including bake sales, sponsored events, and volunteering professional services to support centres.
• ResolveminorOthersCharity partnership supporting vulnerable individuals facing addiction and social exclusion. Prime supports through fundraising, volunteering, and professional services.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Countrywide/Connells Property Management: Countrywide (part of Connells Group) operates a large residential property management division serving blocks and estates across the UK. A scaled incumbent competing with Prime for RMC and freeholder mandates through a broader estate agency network.
• Savills: Savills is a global real estate services firm offering residential property management as part of a broader portfolio including sales, lettings, and advisory. While not specializing in RMC/RTM like Prime, it competes for higher-end block mandates in London and the South East.
• Chestertons: Chestertons is a London-headquartered property agency with a residential block management arm serving leaseholder and freeholder clients. Overlaps with Prime's London-centric service area and RMC/RTM customer segments.
• Knight Frank: Knight Frank is a global property consultancy with a residential block and estate management division serving prime London and South East developments. Broader portfolio player competing with Prime for prestige block mandates.
• Carter Jonas: Carter Jonas is a UK property consultancy offering residential block management alongside rural, commercial, and planning services. Competes with Prime for block management mandates across the South East, though as part of a much wider service portfolio.

Direct peers

• Trinity Estates: Trinity Estates is a UK-wide residential block and estate management company serving RMCs, RTM companies, and freeholders. Comparable to Prime in target customer (leaseholder-driven companies) and service scope including major works and compliance.
• Rendall & Rittner: Rendall & Rittner is a London-focused residential property manager providing block management, estate management, and leasehold services. Direct overlap with Prime's RMC/RTM specialization and core service offering (service charges, major works, building safety compliance).
• Pinnacle Property Management: Pinnacle is a UK residential block and estate manager serving RMCs, RTMs, and freeholders with a similar full-service model. Comparable scale and customer base overlap with Prime's leaseholder-driven portfolio.
• FirstPort: FirstPort is one of the UK's largest residential block property managers, managing tens of thousands of units across developments similar to Prime's 600+ portfolio. Both serve leaseholder-driven RMC/RTM companies and freeholder clients with full-service block management.
• Hamilton Chase: Hamilton Chase is a UK residential block management specialist focused on leasehold and mixed-use developments. Directly comparable to Prime's offering including service charge administration, RTM support, and major works coordination.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/primepropmanage
• Facebookfacebook.com/primepropertymanagement
• LinkedInlinkedin.com/company/prime-property-management
• Instagraminstagram.com/primepropertymanagement

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Prime Property Management