PreciStat

What PreciStat does

PreciStat (PreciStat IT Solutions Pvt Ltd) is a privately held customer experience (CX) consultancy and business process outsourcing (BPO) provider founded in 2004 and headquartered in Woodland Hills, California, with delivery operations from a wholly-owned 2-acre Class A campus in the Visakhapatnam IT Special Economic Zone in India. The company serves US enterprises, CPA and accounting firms, executives, healthcare providers, and property managers through five core service lines: contact center/customer service (inbound/outbound voice, live chat, email, ticketing, 24/7 coverage), technical support, virtual assistant services, remote video monitoring (powered by the proprietary VDOintel computer vision AI platform), and double-entry bookkeeping and accounting delivered on enterprise platforms such as NetSuite, PropertyWare, Yardi, AppFolio, and Buildium.

The technology stack combines human delivery teams with AI-augmented tooling: VDOintel applies machine learning to live video streams for automated safety and security monitoring; contact center operations run on real-time dashboards tracking AHT, ART, SLA, and abandon rate; and the bookkeeping practice uses AI-assisted data entry, invoicing, payroll, and reporting. The company also maintains a wholly-owned AI subsidiary, VDOintel, which both powers in-house services and has standalone product potential.

PreciStat operates a sales-led, B2B go-to-market targeting US enterprises, with direct engagement, case-study-driven demand generation, and a small US field sales function layered on top of the founder-led relationship model. Revenue mechanics are quote-based and engagement-specific across the five service lines; no public pricing tiers are disclosed, though 40-50% cost savings on bookkeeping is highlighted. The company is bootstrapped with no institutional funding rounds, counts 200+ employees against campus capacity of 1,000, and reports 600+ clients with an 85% retention rate. The customer base is anchored by long-tenured accounts including EdTec (12 years), Walters and Sklyar LLP (since 2007), a 132-school California K-12 bookkeeping client, and a $100M+ West Coast US technology company.

Name

PreciStat

Legal name

PreciStat IT Solutions Pvt Ltd

Website

https://precistat.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

PreciStat is a US-headquartered CX consultancy and BPO provider delivering contact center, technical support, virtual assistant, AI-powered video monitoring, and bookkeeping services to US enterprises from an India-based delivery center, with 200+ employees and 600+ clients.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO)

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), All Other Business Support Services (561499), All Other Support Services (561990)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)

akta.pro secondary industries

Appointment Scheduling & Service Dispatch Support (BPAAABAO), VIP/White-Glove & Executive Support (BPAAABAL)

Keywords

• Business process outsourcing
• Customer experience services
• Contact center outsourcing
• Bookkeeping services
• Virtual assistant services

Headquarters

HQ city

Woodland Hills

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customer Service Outsourcing: Contact center and BPO services including inbound/outbound calling, live chat, email support, and customer experience solutions delivered 24/7/365 to US enterprises
2. Technical Support Services: Proactive technical support for US companies including troubleshooting, escalation management, sales team support, and professional services as extension of client's technology team
3. Bookkeeping & Accounting Services: Double entry accounting and business bookkeeping services with 50+ certified accountants and bookkeepers handling accounts payable/receivable, payroll processing, financial reporting, and controller services
4. Virtual Assistant Services: Virtual personal assistant services for executives, physicians, property managers, and business owners including administrative tasks, email management, scheduling, travel booking, and data entry
5. Remote Video Monitoring: 24/7 video surveillance solutions powered by VDOintel AI platform with live monitoring, solar-powered systems, and temporary/remote site security

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

PreciStat is a B2B outsourcing and customer experience consultancy delivering five core services: outsourced Customer Service/Contact Center operations, 24/7 Technical Support, Virtual Assistant services, AI-enabled Remote Video Monitoring (powered by its VDOintel platform), and double-entry Bookkeeping & Accounting. Services are custom-tailored and industry-centric, delivered by dedicated teams across US and India operations for US enterprise clients.

Product overview

PreciStat is a customer experience (CX) consultancy firm that operates as a unified platform offering multiple interconnected services. The core portfolio consists of Contact Center/Customer Service, Technical Support, Virtual Assistant, Remote Video Monitoring, and Bookkeeping/Accounting services. The company also offers a proprietary AI-powered sub-product called VDOintel for computer vision-based video surveillance. Services are delivered through a blend of skilled professionals and technology automation, supporting customer journeys across multiple touchpoints.

Differentiator

Problem solved

Functional benefit

Brands

• VDOintel: Machine learning platform that uses computer vision (AI applied to video streams) as an automated way to address safety and security of people and their assets. Powers the company's video surveillance and monitoring services.

Products and services

• Customer Service / Contact Center Services Outsourced contact center and customer service solutions for US enterprises, including inbound/outbound calling, live chat, email support, and ticket management, delivered 24/7 with live dashboards, ART/AHT/SLA tracking, and a metrics-driven approach.
• Technical Support Services Proactive 24/7 technical support for US enterprises, including inbound technical support, escalation management, sales team support, and professional services that act as an extension of the client's technology team.
• Virtual Assistant Services Virtual personal assistant services for executives, physicians, property managers, real estate professionals, and business owners, including email management, calendar scheduling, travel booking, data entry, and specialized workflows such as medical dictation and transaction coordination.
• Remote Video Monitoring / E-Surveillance Services 24/7 video surveillance solutions powered by the proprietary VDOintel AI platform, including live monitoring, solar-powered systems, temporary/remote site security, and service lane monitoring with automated theft/robbery alerts.
• Bookkeeping and Accounting Services Double-entry accounting and online bookkeeping services for CPA firms and US enterprises, including payroll processing, financial reporting, controller services, e-commerce integrations, tax services, and NetSuite-based AP/AR, bank reconciliation, and reporting.
• VDOintel AI Video Analytics Platform Machine learning platform using computer vision AI applied to video streams for automated safety and security of people and assets. Powers PreciStat's remote video monitoring and e-surveillance services, providing real-time anomaly detection, theft/robbery alerts, and immediate police/owner escalation.

Quantifiable outcome

• 85% customer retention rate achieved
• +8 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• VDOintelcoreTechnology or IntegrationVDOintel is a sister company/machine learning platform that uses computer vision (AI applied to video streams) for automated safety and security. PreciStat uses VDOintel technology for its remote video monitoring and e-surveillance services, providing 24/7 proactive security solutions with AI-powered incident detection and real-time alerts.
• NetSuitecoreTechnology or IntegrationPreciStat delivers bookkeeping services using NetSuite accounting platform, handling deposits/grants processing, accounts payable, payroll reports entry and reconciliation, bank and credit card reconciliation, and financial reporting for enterprise clients.

Scale indicators14 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management and contact center services with significant India delivery footprint. Direct competitor for PreciStat's enterprise CX and BPO contracts, but at vastly larger scale.
• Alorica: Privately-held global CX outsourcing provider with strong US enterprise client base and significant nearshore/offshore delivery. Direct competitor for US enterprise contact center RFPs.
• Concentrix: Large public BPO/CX provider offering customer service, technical support, and analytics solutions to global enterprises. Competes head-to-head for the same US enterprise outsourcing deals PreciStat targets.
• Foundever (formerly Sitel/IBEX): Large CX/BPO provider combining legacy Sitel operations with IBEX, focused on customer experience and digital solutions. Comparable enterprise sales motion and offshore delivery model.
• TTEC (TeleTech Holdings): Global CX and digital customer experience BPO with AI-enabled contact center solutions and large offshore operations. Competes with PreciStat across CX outsourcing and AI-augmented support.

Emerging players

• Deep Sentinel: AI-powered remote video monitoring service with live guard intervention. Comparable to PreciStat's VDOintel-powered Remote Video Monitoring offering, though more consumer/SMB-oriented.

Direct peers

• BELAY: US-based virtual assistant and bookkeeping services firm serving executives, small businesses, and accounting firms. Directly comparable to PreciStat's virtual assistant and bookkeeping lines.
• TaskUs: Public mid-market BPO specializing in digital customer experience, content moderation, and trust & safety with offshore-heavy delivery. Closely comparable scale and outsourcing model to PreciStat.
• Time Etc: Virtual assistant services firm providing executive and administrative support to US/UK professionals. Closely comparable offering to PreciStat's Virtual Assistant service line.
• SupportNinja: Outsourced customer support and back-office BPO targeting US-based tech and SaaS companies, with delivery from nearshore locations. Closely aligned to PreciStat's mid-market US enterprise focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/precistat1

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PreciStat