What BestComm does

BestComm Networks Inc. is a privately held, Tucson, Arizona-based hospitality technology provider founded in 1994 that designs, installs, and supports networking and communications infrastructure for hotel properties across North America. The company is an exclusive certified dealer of Mitel Systems and the endorsed vendor of BWH Hotels (Best Western), with an installed base of more than 2,500 systems spanning properties from Alaska to the Caribbean and from Newfoundland to Hawaii.

The core product portfolio centers on the MiVoice Office 400 Hospitality Package (a VoIP-based PBX system supporting 4-to-600-room properties with PMS, call accounting, E911 alerting, and SIP/PRI integration) and a multi-vendor wireless LAN stack spanning HPE Aruba, Ruckus ZoneFlex (with patented BeamFlex smart antenna technology), and Fortinet Meru Wireless LAN Virtualization. Supporting managed services include cloud-based content filtering across 12 global datacenters processing 30 billion+ DNS queries daily, hosted email relay with anti-virus and spam control, 24/7 network monitoring with proactive alerting, and professional design, installation, and field-services support.

BestComm generates revenue through a mix of project-based hardware resale (wired and wireless infrastructure, PBX systems, switches, firewalls) and recurring managed services priced at $0.99 per room per month for 24/7 guest support, supplemented by professional services for network design, installation, and ongoing maintenance. Go-to-market is direct enterprise sales targeting major hotel chains and independent properties, supported by vendor co-marketing with Mitel, Aruba, Ruckus, Fortinet, and VMware, and a proposal-request workflow on the company website.

Name

BestComm

Legal name

BestComm Networks Inc.

Website

https://bestcomm.net

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

BestComm Networks Inc., founded in 1994 in Tucson, Arizona, designs, installs, and supports Mitel VoIP PBX systems, multi-vendor Wi-Fi infrastructure, and managed network services for hotel chains across North America, with 2,500+ systems installed.

Ownership category

akta.pro rank

Headquarters

HQ city

Tucson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Network Infrastructure Solutions: Sales and installation of networking equipment including wireless access points, PBX systems, switches, firewalls, and related hardware for hospitality properties.
2. 24/7 Guest Support Services: Monthly recurring support contracts for high-speed internet access with proactive network monitoring. Offered at $0.99 per room per month.
3. Professional Services: Network design, professional installation, site surveys, and ongoing maintenance services for hospitality properties.
4. Managed Services: Managed networking solutions including content filtering, email relay with anti-virus/spam control, and remote maintenance and troubleshooting services.
5. Email Relay Services: Hosted e-mail relay server with anti-virus and spam control for hotel guests, transparent to users.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

BestComm designs, sells, installs, and supports integrated hospitality communications and networking infrastructure for hotels, including Mitel VoIP-based PBX telephone systems, enterprise-grade wireless LAN solutions (Ruckus, Aruba, Fortinet), high-speed internet access (HSIA) with bandwidth management, cloud-based content filtering, and 24/7 guest support with proactive network monitoring.

Product overview

BestComm offers a portfolio of integrated hospitality technology solutions comprising network hardware and managed services. The core offerings include the MiVoice Office 400 Hospitality Package (VoIP telephone system) and IP PBX Solutions for voice communications, complemented by Ruckus ZoneFlex, Aruba Instant, and Fortinet Meru wireless networking solutions. Supporting services include Guest Internet HSIA with bandwidth management, Cloud-Based Content Filtering with 12 global datacenters, and E-Mail Relay with anti-virus/spam protection. Professional services (Network Design, Professional Installation, Professional Guest Support) provide end-to-end implementation and 24/7 monitoring. The portfolio is unified through hospitality-specific integrations with Property Management Systems (PMS), VoIP/SIP trunks, call accounting, E911 alerting, and in-room automation systems.

Differentiator

Problem solved

Functional benefit

Products and services

• MiVoice Office 400 Hospitality Package

Quantifiable outcome

• 80% reduction in wireless complaints reported at hotels using Ruckus Wi-Fi solutions
• +4 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core, secondary and flagship.

• MitelcoreTechnology or IntegrationExclusive certified dealer of Mitel Systems. BestComm specializes in Mitel 400 Hospitality Package featuring VoIP-based telephone systems with integrated analog phone and SIP trunk/PRI compatibility, supporting FCC E911 requirements. Solution scales from 4 to 600 rooms.
• HPE ArubacoreTechnology or IntegrationAuthorized partner offering HPE Aruba Instant - a controllerless Wi-Fi solution with enterprise-grade security, automatic RF management, and cloud-based or on-site network management options. Supports Wi-Fi 6/802.11ax.
• Ruckus WirelesscoreTechnology or IntegrationRuckus Smart Wi-Fi partner offering ZoneFlex access points with patented BeamFlex smart antenna technology. Deployed by Mandarin Oriental, Kimpton Hotels, IHG, and Marriott with 80% reduction in wireless complaints and 25% reduction in AP count.
• FortinetcoreTechnology or IntegrationPartner providing Fortinet Meru wireless solutions featuring 4th generation Wireless LAN Virtualization. Every user gets a private Virtual Port with security, performance and predictability equivalent to wired connections.
• VMwaresecondaryTechnology or IntegrationVMware virtualization solutions partner enabling customers to run multiple virtual machines on single physical machines, transforming hardware resources for improved efficiency and lower TCO.
• SmoothwallsecondaryTechnology or IntegrationTechnology partner for web filtering and security solutions complementing BestComm's content filtering services.
• NomadixsecondaryTechnology or IntegrationPartner for guest internet access solutions and networking equipment for hospitality properties.
• PeplinksecondaryTechnology or IntegrationPartner for networking solutions including load balancing routers for reliable connectivity and increased bandwidth for hospitality properties.
• ZyxelsecondaryTechnology or IntegrationPartner for networking equipment including switches, routers, and wireless solutions for hospitality deployments.
• BWH Hotels (Best Western Hotels)flagshipStrategic or Co-development PartnerEndorsed vendor of BWH Hotels including Best Western brand. This is a flagship partnership where BestComm is the preferred vendor for PBX, internet, and security systems solutions for Best Western properties.
• BNG Holdings / BNG Gateway ServicessecondaryGTM or Marketing PartnerPayment processing partner providing secure, PCI compliant transaction processing for online payments via ACH and credit card through QuickClick platform.

Scale indicators5 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Cloud5 Communications: Cloud5 Communications is a direct competitor providing hospitality-focused communications, PBX/UC, managed networks, and guest Wi-Fi solutions to hotel chains. It targets the same enterprise buyer personas and competes for similar Mitel/UCaaS deployment contracts.
• Hotel Internet Services (HIS): Hotel Internet Services is a direct competitor providing managed Wi-Fi, HSIA, network design, and 24/7 guest support to hotels and resorts across North America. Like BestComm, it serves major chains and independent properties with a similar integrator-plus-managed-services model.
• Nomadix: Nomadix is a hospitality technology vendor offering guest internet access gateways, bandwidth management, and content filtering that competes with BestComm's HSIA and content filtering offerings. BestComm is also an authorized Nomadix partner, illustrating overlap between partner and competitor roles.
• Airangel (Guest-tek): Airangel (now operating alongside Guest-tek) is a direct competitor providing managed guest Wi-Fi, content filtering, and network analytics for hotels across multiple geographies. It targets the same hospitality use cases as BestComm with similar managed-services positioning.

Others

• Mitel: Mitel is BestComm's flagship technology partner and exclusive certified dealer relationship. Mitel also sells direct to enterprise customers and through other channel partners, meaning the relationship is both a partnership and a structural channel dependency.
• Ruckus Networks (CommScope): Ruckus Networks (now part of CommScope) is a BestComm partner providing smart Wi-Fi hardware. Ruckus also sells through alternative VAR/integrator channels and direct to enterprise hospitality customers, making it both a critical supplier and a partial competitive threat.

Broad incumbents

• HPE Aruba Networking: HPE Aruba is a broad incumbent enterprise networking vendor and a BestComm partner. Aruba increasingly sells direct to enterprise customers, including hotel chains, which could compress BestComm's value-added reseller margins and shift procurement toward direct vendor relationships.
• Cisco Meraki: Cisco Meraki is a broad incumbent in cloud-managed enterprise networking including Wi-Fi, switching, and security. Hotel chains increasingly standardize on Meraki as a single-vendor platform, competing head-on with BestComm's multi-vendor Aruba/Ruckus/Fortinet integration approach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BestComm