Mapes

What Mapes does

Mapes LLC (operating as Mapes Consulting) is a privately held, full-service technology and operational consulting firm focused exclusively on the U.S. accounts receivable management (ARM) and debt collection industry. Founded in 2007 by Jeremy Mapes in Oviedo, Florida, the firm serves collection agencies, debt buyers, and healthcare receivables operations that lack the in-house resources or scale to employ full-time CIOs or technology experts. Its consultants deliver remote administration of leading collection software platforms, including Ontario Systems FACS and Artiva, Latitude (Genesys), CSS Impact, Collect!, Columbia Ultimate CUBS, CR Software Titanium, Debt$Net, and CT Vision, and provide deep configuration expertise in M Code logic, Enable import/export/reconciliation, FACSQL integration, GC dialer workflows, and Report Writers.

The company's product surface is organized around eight service lines: ARM Software Experts Services, Business Process Automation (delivered through a 2013 partnership with Network Automation's AutoMate platform), Information Security consulting (ISO/IEC 27001, including gap analysis, internal audits, and policy development), Business Continuity Planning (ISO 22301:2012), Analytics and Reporting, On-Demand CIO/CTO services, Efficiency Experts, and Business Process Outsourcing. Its competitive positioning rests on average 25+ years of ARM industry experience per consultant, an ACA International preferred-vendor endorsement for ISMS (the only consulting firm so recognized), and 'preferred consultant' or 'Guru' designations from Ontario Systems, CSS Impact, and Latitude by Genesys.

Commercially, Mapes sells quote-based, multi-year consulting engagements accessed via phone, toll-free line, and a website contact form, with delivery predominantly remote. The firm markets through industry conferences (Ontario Systems PowerUp, ACA International expo, DBA, Interactive Intelligence Interactions), webinars (e.g., AccountsRecovery.net on Voice AI, November 2023), an active blog, and Twitter, supplemented by partner referrals through ACA International's Alliance program. The firm is founder-owned, has 1-10 employees, and discloses no external funding, parent company, or revenue figures.

Name

Mapes

Legal name

Mapes LLC

Website

https://mapesllc.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

Mapes LLC is a U.S.-based consulting firm providing expert technology, security, and operational support to the accounts receivable management industry, including Ontario Systems platform consulting, ISO 27001/22301 certification, BPA via AutoMate, and on-demand CIO services.

Ownership category

akta.pro rank

Product category

Accounts Receivable Management Consulting

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

akta.pro secondary industries

Vendor & Contract Management (Software/Cloud) (BPAEAOAD), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Enterprise Application Reporting, BI & Analytics Enablement (BPAEAGAK)

Keywords

• Accounts receivable management consulting
• Debt collection software consulting
• Business process automation services
• Information security management consulting
• Collections technology support

Headquarters

HQ city

Oviedo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Professional Consulting Services: Remote support and administration of collection systems, virtual CIO services, analytics and reporting solutions, vendor management and integration, project management, system migration, automated dialer optimization, and business process outsourcing.
2. Business Process Outsourcing: Outsourcing operational, technical, and information processes. Services include operating collection systems, enhancing operational structure, optimizing automated dialers, developing custom programming, and workflow optimization.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Mapes LLC is a full-service technology and operational consulting firm that provides remote support, implementation, optimization, and fractional executive services to the credit, accounts receivable management, and debt collection industry. Its core offering centers on deep expertise in collection software platforms such as Ontario Systems FACS and Artiva, Latitude, CSS Impact, Collect!, Columbia Ultimate CUBS, CR Software Titanium, and automated dialers, supplemented by Business Process Automation, Information Security (ISO 27001), Business Continuity Planning (ISO 22301), analytics, On-Demand CIO/CTO leadership, Efficiency Experts consulting, and Business Process Outsourcing.

Product overview

Mapes LLC is a consulting company rather than a software product vendor. They provide a portfolio of specialized consulting services for the accounts receivable management (ARM) and debt collection industry. The core offering consists of ARM Software Experts Services (specializing in Ontario Systems FACS, Artiva, and other collection platforms) combined with complementary service lines including Business Process Automation (via Network Automation partnership), Information Security Consulting (ISO 27001), Business Continuity Planning (ISO 22301), Analytics and Reporting, On-Demand CIO/CTO Services, Efficiency Experts, and Business Process Outsourcing. The company does not sell packaged software products but rather provides expert consulting, remote administration, and implementation services centered on collection software platforms and operational excellence.

Differentiator

Problem solved

Functional benefit

Products and services

• ARM Software Experts Services Consulting and remote support for accounts receivable management software including Ontario Systems FACS and Artiva, CT Vision, Latitude, CSS Impact, Collect!, CUBS, Debt$Net, and CR Software Titanium. Covers new system implementation, data conversion, import/export setup, workflow optimization, and custom programming for collection agencies and debt buyers.
• Business Process Automation Consulting Business process automation services delivered in partnership with Network Automation's AutoMate platform. Automates recurring tasks, monitors files, runs completion checks, and triggers system actions via terminal emulation, web, SQL, or screen scrapes. Targets ARM firms seeking to replace manual workflows.
• Information Security Consulting ISMS consulting including gap analysis, internal security audits, policy and procedure development, secure environment design, and assistance with ISO/IEC 27001:2005 certification. Endorsed by ACA International as a preferred vendor for ARM clients pursuing formal information security certification.
• Business Continuity Planning Business continuity planning services based on ISO 22301:2012. Includes risk assessment, business impact analysis, strategy development, plan development, testing, and maintenance for ARM and other firms whose clients or regulators require formal continuity capability.
• Analytics and Reporting Solutions Analytics consulting covering KPI identification, real-time stat reporting accessible on mobile devices, custom report creation, and database setup that aggregates and returns operational data for decision-making. Targets ARM agencies, debt buyers, and healthcare receivables operations needing actionable operational insight.
• On-Demand CIO/CTO Services Virtual CIO/CTO consulting for receivables companies that need executive-level technology leadership without full-time staffing. Provides industry-experienced guidance on strategy, vendor selection, system migrations, and ongoing operational oversight.
• Efficiency Experts Services Operational efficiency analysis service: process evaluation, cost reduction identification, automation opportunities, fail-point and bottleneck identification, and quality management system implementation. Targets ARM firms and general service companies seeking operational improvement.
• Business Process Outsourcing Outsourcing services for operational, technical, and information processes in the ARM industry. Mapes staff operate collection systems, enhance operational structures, optimize automated dialers, develop file imports/exports, write custom programming, and set up reports on behalf of clients.

Quantifiable outcome

• Reduced operational costs through business process automation replacing manual recurring tasks
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Network AutomationcoreStrategic or Co-development Partner · 30 November 2013Official partnership where Mapes LLC brings Business Process Automation (BPA) to the ARM industry using Network Automation's AutoMate product. Mapes LLC has determined AutoMate to be one of the leaders in BPA and has partnered to bring these capabilities specifically to ARM companies and their clients.
• Agent-ZminorGTM or Marketing PartnerClose associate company providing compliance solutions including E-Comply (Reg-E compliant e-signature), Agent-Z Interactive (industry scripting), and PCI-Comply (PCI compliance). Mapes markets these products to their ARM industry clients.
• Ontario SystemscoreTechnology or IntegrationDeep expertise and preferred consulting relationship with Ontario Systems, specifically for FACS and Artiva platforms. Mapes is known in the industry as the 'Guru' of these platforms and provides implementation, data conversion, optimization, and custom programming services.
• CSS ImpactcoreTechnology or IntegrationPreferred Consultant status for CSS Impact collection software platform, providing implementation, optimization, and support services.
• Latitude (Genesys)coreTechnology or IntegrationPreferred Consultant status for Latitude (by Genesys) collection software platform, providing implementation, optimization, and support services.
• ACA InternationalcoreGTM or Marketing PartnerACA International (Association of Credit and Collection professionals) endorsed Mapes LLC as a 'preferred vendor' for Information Security Management Systems following rigorous background checks and industry endorsement. This provides access to the ACA Alliance program and annual expo exposure.
• AccountsRecovery.netminorGTM or Marketing PartnerIndustry media platform where Mapes LLC CEO Jeremy Mapes participated as guest speaker in webinars on Voice AI and collections technology topics.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Experian (Collections): Credit bureau with collections analytics and skip-tracing offerings for the same ARM buyer base. Broad incumbent competing for ARM technology and consulting budget, especially on the analytics side of Mapes' portfolio.
• Quantrax Corporation: Long-standing ARM collections software and predictive-dialer vendor serving the same debt collection buyer profile as Mapes. Software-side incumbent with comparable vertical focus.
• CSS Impact: Debt collection software vendor on whose platform Mapes is a Preferred Consultant. Competes for ARM technology decision-makers with bundled software and services.
• Ontario Systems: The dominant on-prem ARM software platform vendor whose FACS and Artiva products anchor Mapes' expertise. Functions as Mapes' preferred platform partner but also competes indirectly as a software-and-services incumbent in the same vertical.
• LiveVox: Cloud contact-center and dialer platform for collections. A channel partner listed under Mapes' dialer solutions; competes for the same voice/dialer optimization wallet in ARM.
• Finvi (formerly Ontario Systems cloud business): Cloud-native ARM collections and accounts-receivable workflow suite spun out of Ontario Systems. Comparable customer base (debt collection agencies) and an existential platform-shift competitor to Mapes' legacy FACS/Artiva specialization.
• Latitude by Genesys: ARM collections dialer and contact-center platform; Mapes holds 'Preferred Consultant' status for it. A platform vendor that competes for the same ARM IT-services wallet with its own implementation and partner ecosystem.
• TransUnion (Debt & Collections): Major credit bureau with a debt/collections practice that includes data, analytics and consulting services for ARM buyers. A scaled incumbent that captures meaningful share of the same ARM IT-services budget Mapes addresses.
• AKTOS (Lateral/exact是否符合): Debt collection and ARM workflow software vendor listed in Mapes' collection software link directory. Competes in the same ARM account-technology market with packaged software plus services.

Direct peers

• BridgeWorks LLC: Boutique IT and business process automation consulting firm focused on the ARM industry, listed on Mapes' partner links. Closest direct competitor in business model and vertical (ARM consulting/implementation for collections, dialer, and compliance tech).

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/mapesllc
• Facebookfacebook.com/Mapes.LLC
• LinkedInlinkedin.com/company/mapes-llc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mapes