Globalquest Solutions

What Globalquest Solutions does

Globalquest Solutions is a privately held managed IT services provider (MSP) headquartered in Williamsville, New York (Buffalo area), serving small and mid-size businesses across Western New York. The company was founded in 2000 by former employees of Inacom following that firm's collapse, and was purchased by long-term employees Aaron Fox and Mike Morlock in 2015, who refocused the business on the SMB segment. It operates with 11-50 employees across multiple service areas including Buffalo, Rochester, Jamestown, Batavia, and Fredonia.

The firm's core product is a flat-rate managed IT subscription covering proactive maintenance, monitoring, vendor management, backups, anti-virus, and firewall administration, delivered on top of the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint, Exchange Online). It bundles add-on services including Virtual CIO (VCIO) strategic advisory, cloud consulting, Microsoft 365 migration, business continuity and disaster recovery (with data centers in Boston and Los Angeles), IT project work, 24/7 security monitoring, and a remote help desk. Industry-specific packaging targets healthcare (HIPAA), financial services (PCI), nonprofits, real estate, manufacturing, architectural firms, and clubs/associations.

Revenue is generated primarily through predictable monthly subscription contracts, supplemented by one-time IT project billings. Go-to-market is sales-led inside sales targeting SMBs, supported by an inbound content engine (GQ University webinars, YouTube video library, gated industry e-books) and customer testimonials. The firm holds Better Business Bureau accreditation, has retained at least one customer since 2003, and explicitly differentiates on local Western New York presence and SMB expertise rather than technology novelty. No funding events, acquisitions, or revenue disclosures are present in available data.

Name

Globalquest Solutions

Legal name

Globalquest Solutions

Website

https://globalquestinc.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Globalquest Solutions is a privately held Western New York managed IT services provider delivering flat-rate Microsoft 365-based IT management, cybersecurity, cloud consulting, VCIO, and help desk services to small and mid-size businesses across healthcare, nonprofit, financial, and other SMB verticals.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH)

Keywords

• Managed IT services
• IT consulting
• Cybersecurity services
• Cloud computing services
• IT help desk support

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Flat-rate predictable monthly fee for comprehensive technology management including maintenance, support, vendor management, and proactive solutions. Core recurring revenue stream.
2. IT Projects: One-time project-based services for specific IT initiatives including OS migration, equipment installation, office relocation, server upgrades, and compliance audits.
3. IT Security Services: Cybersecurity services including vulnerability scanning, dark web monitoring, network security assessment, and ongoing security monitoring.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Globalquest Solutions provides flat-rate managed IT services for small and mid-size businesses, covering proactive maintenance, monitoring, cybersecurity, vendor management, backups, and help desk support. The portfolio is extended with VCIO strategic guidance, cloud and Microsoft 365 consulting, business continuity and disaster recovery, IT project work, and specialized verticalized support for healthcare, financial services, manufacturing, nonprofits, real estate, clubs, and architectural firms across Western New York.

Product overview

Globalquest Solutions is an IT managed services provider (MSP) offering a unified portfolio of technology services designed for small to mid-size businesses. The core offering is Managed IT Services, which provides proactive IT maintenance and support on a flat-rate monthly basis. This is complemented by specialized add-on services including VCIO Services (strategic IT leadership), Cloud Consulting, Microsoft Office 365 Solutions, Backups & Business Continuity, IT Projects, IT Security Services, and Help Desk Services. The company also offers industry-specific solutions for healthcare, real estate, nonprofits, clubs & associations, architectural firms, financial services, manufacturing, and small businesses. Services are delivered with local expertise across Western New York locations including Buffalo, Rochester, Jamestown, Batavia, Fredonia, and surrounding areas.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Flat-rate proactive managed IT services for small and mid-size businesses, including updates, backups, antivirus, firewalls, vendor management, monitoring, and 24/7 help desk support, billed on a predictable monthly subscription.
• VCIO Services Virtual CIO strategic advisory service providing IT roadmapping, budgeting analysis, and long-term technology planning for small and mid-size businesses that lack a full-time CIO.
• Cloud Consulting Services Cloud advisory and migration services for SMBs pursuing mobile access, scalability, cost reduction, security, and remote-work capabilities.
• Microsoft Office 365 Solutions Consultation, migration, and ongoing management of Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Office productivity apps, with built-in security and a 99.9% uptime guarantee.
• Backups & Business Continuity Services Business continuity and disaster recovery offering including image backups, cloud storage with Boston and Los Angeles data centers, virtualization for spinning up cloud system copies during disasters, backup monitoring, testing, and recovery dry-runs.
• IT Projects Services One-time project-based IT services including operating system migrations, equipment installation, office relocations, server upgrades, technology rewiring, and compliance audits, delivered through a three-step preparation, analysis, and completion process.
• IT Security Services Comprehensive cybersecurity service including network and email analysis, security tools implementation (anti-virus, firewalls, password settings, anti-spam, user authentication), and 24/7 remote monitoring to protect against cyber threats.
• Help Desk Services Technical help desk service providing phone- and email-based IT support with remote management tools for immediate issue resolution, reducing the need for onsite visits.

Quantifiable outcome

• 20+ years of small business expertise leveraged for clients
• +1 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles8 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SHI International: Large IT solutions provider with managed services, cloud, and security practices serving SMB through enterprise — broad incumbent with comparable Microsoft 365 and security offerings.
• CDW: Large, publicly traded IT solutions provider offering managed services, cloud, security, and hardware across SMB and enterprise — represents the scaled incumbent that Globalquest competes against for larger regional accounts.
• Arctic Wolf: Security operations provider offering managed detection and response, vulnerability management, and security posture management for SMB and midmarket — overlaps Globalquest's Ironclad Cyber Protection / 24/7 monitoring at much larger scale.
• Insight Enterprises: Global IT solutions and managed services provider with deep Microsoft ecosystem practice — overlapping capabilities in cloud, security, and managed IT at significantly larger scale than Globalquest.

Direct peers

• NetWize: SMB-focused managed IT services provider offering flat-rate managed IT, cybersecurity, cloud, and help desk — directly comparable in size, customer segment (small business), and service catalog to Globalquest's core stack.
• US Signal: Grand Rapids, MI-based managed services and data center provider with a Western New York/Midwest footprint and dual-region data centers — directly comparable to Globalquest's managed IT, BCDR, and cloud delivery model for SMB and midmarket customers.
• Blackpoint IT Services: Regional managed IT and cybersecurity provider targeting SMBs with managed services, cloud, and compliance support — directly comparable service mix and customer profile to Globalquest.

Emerging players

• Huntress: Cybersecurity vendor purpose-built for SMBs and the MSP channel, offering managed EDR, identity threat detection, and SIEM — directly competes with Globalquest's security stack on price-sensitive SMB accounts.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCrn6Z_wgzU9Ajh2HjSUH7mQ
• Facebookfacebook.com/GlobalquestSolutions
• LinkedInlinkedin.com/company/globalquest
• Xx.com/GlobalquestSol

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Globalquest Solutions