EUCUSA

What EUCUSA does

EUCUSA is an Austrian consulting firm specializing in scientifically validated employee and customer feedback solutions, operating from Vienna since 1998. Its core product is the proprietary E-FEMO (EUCUSA Feedback Monitor) platform, an in-house developed survey and feedback management system supporting questionnaires, real-time monitoring, reporting, distribution, and action tracking across 50+ languages and 80+ countries. The methodology is grounded in a psychometrically validated 6-point Likert scale with importance weighting, developed with Fraunhofer-Gesellschaft and validated by Otto-Friedrich-Universität Bamberg, and includes trademarked tools such as EWOPLASS® (for psychological workplace assessment per ÖNORM/DIN/EN/ISO 10075) and KPI checks for trust, inclusion, future-readiness, and homeoffice effectiveness.

The company generates revenue through a hybrid model combining multi-year E-FEMO subscriptions, project-based consulting services spanning survey design to implementation workshops, and custom API/integration development for enterprise clients. Its go-to-market is enterprise field sales targeting large DACH-region and international corporations, with named clients including Bosch, OMV, Embracer Group, Erste Bank, Uniqa, Post AG, Barmherzige Brüder, and SCA. All data processing is conducted within EU-hosted infrastructure with full GDPR compliance and no third-party integration.

EUCUSA is privately held and founder-managed, with Managing Directors Peter Aichberger and Mario Filoxenidis leading operations since 2015, supported by an 11-50 employee team and a sister company (EUCUSA Processing GmbH) handling software, printing, and logistics. The firm has completed over 1,250 projects since founding and maintains a benchmarking database exceeding 3.3 million responses, positioning it as a boutique European specialist in feedback measurement rather than a scaled SaaS platform.

Name

EUCUSA

Legal name

EUCUSA Consulting GmbH

Website

https://eucusa.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1–10 employees

Short description

EUCUSA is an Austrian consulting firm providing scientifically validated employee and customer feedback surveys via its proprietary E-FEMO platform, serving 200+ enterprise clients across 80+ countries with GDPR-compliant, EU-hosted solutions.

Ownership category

akta.pro rank

Product category

Employee and Customer Survey Consulting

NAICS

Marketing Research and Public Opinion Polling (54191), Marketing Research and Public Opinion Polling (541910), Management Consulting Services (54161), Custom Computer Programming Services (541511), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Management Consulting Services (8742), Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYBPAHAFAJ

ESG Governance, Sustainability Reporting & Assurance Advisory

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Risk, Compliance & Governance Advisory

SECONDARYBPAEAGAK

Enterprise Application Reporting, BI & Analytics Enablement

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

SECONDARYEUAHAJAN

ESG Data Platforms, Controls & Audit Readiness (Data quality, internal controls)

Energy, Utilities & Environment/Environmental Compliance, Monitoring & Consulting/Sustainability, ESG & Corporate Environmental Reporting

Keywords

• Employee survey consulting
• Customer feedback management
• 360 degree feedback
• Organizational measurement
• Psychological workplace assessment

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Consulting Services: Professional consulting services including survey design, execution support, analysis, result presentations, action workshops, and implementation consulting. Services are tailored to each organization's needs and provided throughout the entire feedback process from planning to implementation.
2. Software Platform (E-FEMO): Subscription-based access to the proprietary E-FEMO platform for surveys, monitoring, reporting, distribution, and action tracking. Pricing depends on scope, languages, locations and desired consulting intensity.
3. Custom Solutions: Custom software development and integration services for specific organizational requirements, including APIs, webhooks, SSO implementations, and BI integrations.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

EUCUSA designs and delivers customized employee and customer surveys for enterprises, combining scientifically validated methodology with its proprietary E-FEMO software platform. The company provides end-to-end services covering questionnaire design, multilingual survey execution (50+ languages, 80+ countries), GDPR-compliant data handling, benchmarking against a database of 3.3 million+ responses, result presentation, action workshops, and implementation consulting. Revenue is generated through consulting services, subscription access to the E-FEMO platform, and custom integration projects.

Product overview

EUCUSA offers a comprehensive portfolio of feedback and survey solutions built on its proprietary E-FEMO platform. The core offering includes employee surveys (Mitarbeiterbefragung), customer surveys (Kundenbefragung), internal customer surveys, and 360° Feedback—all supported by the E-FEMO platform for questionnaires, monitoring, reporting, and action tracking. Specialized products include EWOPLASS® for psychological workplace evaluation and L.E.A.D. for leadership development. The portfolio extends through add-on modules like Custom Solutions (API-based integrations), KPI Measurement tools (including Trust-Check, Inclusion-Check, Future-Readiness-Check®, Homeoffice-Check), and the Lehrlings-Spiegel for apprentice surveys. Implementation Consulting services ensure feedback translates into measurable organizational improvements. The EUCUSA-Methode provides the scientific foundation using 6-point validated scales and systematic index formation.

Differentiator

Problem solved

Functional benefit

Brands

• EWOPLASS: Validated screening procedure for evaluating psychological stress at the workplace, compliant with Austrian (ASchG) and German (ArbSchG) law, validated according to ÖNORM/DIN/EN/ISO 10075.
• E-FEMO (EUCUSA Feedback Monitor)
• L.E.A.D. (Leadership Excellence Advanced Development)
• Lehrlings-Spiegel

Products and services

• E-FEMO (EUCUSA Feedback Monitor) Proprietary feedback platform covering the entire feedback process from surveys and monitoring through reporting, distribution, and action tracking. Developed in-house with scalable and flexible customization capabilities, GDPR-compliant, and hosted within the EU. For organizations running employee and customer feedback programs.
• Mitarbeiterbefragung (Employee Survey) Customized employee surveys with multi-language support and GDPR compliance, providing actionable reports for management, departments, and teams to drive measurable improvements in employee engagement and organizational culture.
• Kundenbefragung (Customer Survey) Internal and external customer surveys measuring satisfaction, loyalty, and recommendation behavior, with direct derivation of cross-selling and upselling opportunities and actionable result reports.
• 360° Feedback Multi-perspective feedback system for leadership and organizational development, providing structured feedback from supervisors, colleagues, employees, and external perspectives with dedicated dashboard visualization.
• EWOPLASS® Scientifically validated screening procedure for evaluating psychological stress at the workplace, compliant with Austrian ASchG (§ 4 & § 7) and German ArbSchG (§ 5) regulations, validated according to ÖNORM/DIN/EN/ISO 10075.
• L.E.A.D. (Leadership Excellence Advanced Development Program) Leadership development program combining standardized leadership surveys (L.E.A.D.-Tracking) with individual development workshops and coaching for sustainable leadership competency enhancement.
• Umsetzungs-Consulting (Implementation Consulting) Consulting services including result presentations, reflection meetings, action workshops, and action tracking to ensure feedback translates into measurable improvements and sustainable organizational change.
• Custom Solutions API-based custom feedback solutions integrating survey tools into existing enterprise systems, including live monitoring dashboards, webhooks, SSO, and BI integrations for organizations with specific requirements.
• Trust-Check Specialized KPI check measuring trust dimensions including credibility, reliability, fairness, and relationship quality, providing a Trust-Index for benchmarking and tracking over time.
• Inclusion-Check Specialized KPI check assessing belonging, fairness, access to opportunities, and respectful collaboration as foundation for Diversity & Inclusion and ESG goals.
• Future-Readiness-Check® Specialized KPI check measuring future-readiness including learning culture, innovation climate, and adaptability through central future KPIs.
• Homeoffice-Check Specialized KPI check measuring productivity, collaboration, workload, and leadership quality in remote work contexts, providing recommendations for hybrid work arrangements.
• Lehrlings-Spiegel (Apprentice Mirror) Standalone apprenticeship survey solution available as fully automated self-service option for measuring training quality and training satisfaction, with dedicated apprentice-optimized questionnaire design.
• Interne Kundenbefragung (Internal Customer Survey) Internal service quality measurement for IT, HR, Finance, and other shared service areas, evaluating SLA compliance and identifying optimization potential at organizational interfaces.

Quantifiable outcome

• 78 out of 100 points achieved by SCA in EUCUSA Award 2025 for employee orientation
• +2 more outcomes

Named customers26 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• INDIVIDUAL COACHINGcoreStrategic or Co-development PartnerCo-development partner for EWOPLASS®, the scientifically validated screening procedure for evaluating psychological stress at the workplace. INDIVIDUAL COACHING contributed to the development of this proprietary methodology.
• Fraunhofer-Gesellschaft Berlin (Institut für Benchmarking)minorStrategic or Co-development PartnerScientific companion from founding in 1997. Martin Carbon researched and developed models for measuring customer satisfaction at the Fraunhofer benchmarking institute. Contributed to the scientific foundation of the EUCUSA methodology.
• Otto-Friedrich-Universität BambergminorStrategic or Co-development PartnerAcademic validation partner for EWOPLASS® and psychometric validation of EUCUSA scales (2001-2006 by Claus C. Carbon). Confirmed EWOPLASS® as 'universally applicable'.
• Kai Mertins (Fraunhofer-Gesellschaft)minorStrategic or Co-development PartnerScientific foundation contributor to the EUCUSA methodology through work on quality orientation.
• Ingwer Borg (Mathematische Psychologie)minorStrategic or Co-development PartnerPre-work contributor to EUCUSA methodology through mathematical psychology and facet analysis research.
• Mag. Dr. Jörg KrenmayrcoreStrategic or Co-development PartnerCo-developer of the L.E.A.D. (Leadership Excellence Advanced Development) program for strengthening leadership personality and effectiveness.
• proEthikminorOthersEUCUSA is part of proEthik, demonstrating commitment to ethical standards in feedback and survey practices.

Scale indicators8 records

Recent moves14 records

Expansion highlights5 records

Direct peers

• Culture Amp: Employee engagement and performance management SaaS platform serving mid-market and enterprise. Direct competitor to E-FEMO in HR survey technology with modern UX, venture backing, and aggressive enterprise sales motion.
• Qualtrics: SAP-owned experience management platform offering employee engagement, customer experience, and 360° feedback surveys. Direct competitor to EUCUSA's E-FEMO platform with far greater scale, self-service SaaS model, and global brand presence.
• Great Place to Work: Operates workplace culture certification and employee survey programs across global markets. Comparable to EUCUSA in targeting large enterprises for trust/culture measurement, with stronger brand recognition and certification-driven recurring demand.
• Gallup: Global leader in employee engagement surveys and workplace analytics (Q12 methodology). Competes directly with EUCUSA on large enterprise engagement measurement, with deeper consulting bench and broader international footprint.

Broad incumbents

• Aon: Global professional services firm with human capital consulting practice offering employee engagement and culture surveys. Comparable as enterprise HR advisory peer, though EUCUSA specializes more narrowly in feedback methodology.
• Willis Towers Watson (WTW): Global advisory firm providing employee experience surveys, HR consulting, and benefits benchmarking. Overlaps with EUCUSA's HR advisory and benchmarking offerings as part of a much broader portfolio.
• Korn Ferry: Global organizational consulting firm offering employee surveys, engagement analytics, and leadership development as part of broader talent management portfolio. Comparable to EUCUSA's enterprise consulting capability but at vastly greater scale.
• Mercer: Consulting firm within Marsh McLennan offering employee surveys, talent analytics, and HR transformation. Competes with EUCUSA for enterprise HR advisory engagements, particularly in DACH where Mercer has strong presence.
• Kantar: Global market research and consulting firm with extensive employee and customer experience measurement practices. Comparable to EUCUSA on methodology, benchmarking, and multi-country survey deployment, with vastly larger scale.

Regional players

• Effectory: Netherlands-headquartered employee survey and engagement specialist serving European enterprises. Closest geographic peer to EUCUSA in the DACH/Benelux region, with overlapping product scope (employee listening, benchmark data) but a different national anchor market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eucusa-consulting-gmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EUCUSA