Avdor CIS

What Avdor CIS does

Avdor CIS is a software company headquartered in Rishon Leziyyon, Israel, that provides call recording and related communication-monitoring software for business customers. According to the company's own positioning, it offers AI analytics alongside call recording, screen recording, and monitoring capabilities, positioning itself as a multi-modal workforce and customer-interaction observability vendor rather than a pure-play voice logger.

The company's product portfolio centers on capturing, recording, and analyzing voice and screen activity, with AI-driven analytics described as a core analytical layer applied to captured interactions. The underlying technology mix — including any proprietary ML models, third-party model dependencies, or specific platform architecture — is not detailed in available sources. The company website was inaccessible at the time of data collection, returning only a verification/loading page, so additional technical and product specification detail could not be verified.

Avdor CIS has operated as a private, for-profit company since its founding in 2011 and maintains a small organizational footprint of 11–50 employees. Revenue model, pricing structure, distribution channels, customer segments, named customers, management team, and funding history are not disclosed in the available data. The combination of a 14-year operating history, a niche vertical focus on call recording and analytics, and a persistently small headcount suggests a bootstrapped or minimally capitalized niche vendor rather than a venture-backed scale-up, though ownership and funding details remain unverified in the supplied inputs.

Name

Avdor CIS

Website

https://avdorcis.com

Company type

Private

Founded year

2010

Headcount range

11–50 employees

Short description

Avdor CIS is an Israel-based software company founded in 2011 that provides call recording, screen recording, monitoring, and AI analytics solutions to business customers, operating with a small team of 11–50 employees.

Ownership category

akta.pro rank

Product category

Call Recording & Contact Center Analytics

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Communications Services, Nec (4899)

akta.pro industry

PRIMARYBPAAACAJ

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

Keywords

• Call recording software
• AI analytics
• Screen recording solutions
• Contact center monitoring
• Voice analytics

Headquarters

HQ city

Rishon Le Zion

HQ country

Israel

HQ region

Middle East

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales

Core offering

Avdor CIS is a call recording solution provider that delivers AI analytics, screen recording, and monitoring solutions. Its offerings target contact center and customer interaction environments, enabling businesses to capture, analyze, and monitor voice and screen activity to support quality assurance, compliance, and operational oversight.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Recording Solution A call recording product that captures and stores voice interactions for contact center and customer service environments, designed for businesses that need to record, review, and retain customer calls for quality assurance and compliance purposes.
• AI Analytics AI-driven analytics capability applied to recorded calls and screen activity, designed to surface insights, automate review, and support quality monitoring for contact center operations.
• Screen Recording Solution A screen recording product that captures agent desktop activity during customer interactions, enabling full visibility into agent workflows for quality assurance, training, and compliance purposes.
• Monitoring Solutions Monitoring solutions that provide oversight of voice and screen activity in real time and across recorded interactions, supporting operational management and quality control in contact center environments.

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Expansion highlights1 record

Direct peers

• CallMiner: Specialist in speech analytics and conversation intelligence for contact centers. Comparable as a focused recording + AI analytics vendor competing for the same use cases and buyers as Avdor CIS.
• Verint Systems: Provider of call recording, speech analytics, and workforce engagement management for contact centers. Direct competitor to Avdor CIS across the same buyer (CX/quality leaders) and the same core technology category.
• NICE: Israeli-headquartered global leader in contact center software, call recording (NICE Interaction Recording), and speech analytics. Most directly comparable given overlapping Israeli roots and identical core call recording + AI analytics offering.

Emerging players

• Observe.AI: AI-native conversation intelligence platform for contact centers with call recording, transcription, and analytics. Comparable as a newer, AI-forward entrant competing in the same speech analytics niche.
• Tethr: AI-driven conversation intelligence and call analytics platform focused on turning recorded calls into operational insights. Comparable as a focused analytics-on-recordings vendor competing for similar buyers and use cases.

Broad incumbents

• Talkdesk: Cloud contact center platform that ships call recording and increasingly AI-powered analytics. Comparable buyer profile (enterprise CX/contact center teams) and partially overlapping feature set with Avdor CIS.
• Genesys: Major contact center as a service (CCaaS) and customer experience platform vendor that includes call recording and analytics in its suite. Overlaps with Avdor CIS at the recording/analytics layer but as part of a much broader portfolio.
• Cisco (Webex Contact Center): Webex Contact Center includes call recording, analytics, and quality monitoring. Comparable at the recording/analytics capability layer but as part of a much broader collaboration and contact center portfolio.
• Five9: Cloud contact center vendor with native call recording, quality monitoring, and analytics capabilities. Comparable as an alternative vendor for the same buyer use cases, though bundled into a full CCaaS platform.
• Avaya: Established UC and contact center vendor with call recording and compliance offerings. Comparable in addressing the same recording and monitoring use cases, particularly for regulated industries and larger enterprises.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat3 records

Key risks5 records

Key highlights4 records

Customer concentration

• Xx.com/cisquality

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avdor CIS