ITSG Global
ITSG Global is a 20-year-old Polish enterprise software firm that builds and sells Cortex360, a multi-model AI governance platform, and Cortex IDP, an AI document-processing platform for logistics and customs, alongside custom software development and GenAI staff augmentation for regulated industries across Europe and the US.
- Company typePrivate
- Founded2005
- HeadquartersWarsaw, Poland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ITSG Global does
ITSG Global (legal entity ITSG Sp. z o.o.) is a privately held Polish enterprise software firm founded in 2005, headquartered in Warsaw with a sales and consulting office in Cambridge, Massachusetts. The company began as a custom software development house for regulated industries and has cumulatively delivered over 500 projects and built more than 100 custom systems across finance, energy, healthcare, high technology, production, and transport & logistics clients in Poland, Switzerland, Germany, the UK, and the US — including Procter & Gamble, Novo Nordisk, Philips Medical, Enea, Alior Bank, BNP Paribas, and SEB.
Its product portfolio is anchored by two proprietary platforms launched in 2025–2026. Cortex360 is a multi-model AI governance platform providing a secure on-premise gateway to GPT, Claude, Gemini, and open-source LLMs, with role-based access, PII redaction, cost control, and audit trails, delivered as Tier 1 infrastructure, Tier 2 ready modules (HR bots, knowledge bases, meeting summarizers, call intelligence, agent CRM, content automation), and Tier 3 autonomous agents built on LangChain, CrewAI, and Claude. Cortex IDP is an intelligent document processing platform for logistics and customs that accepts any document format, uses AI to extract and cross-link data across multi-document bundles, applies business-logic anomaly detection, and exports validated XML/JSON/CSV into PUESC, AIS, SAP, WinSAD/Huzar, and TMS systems, claiming 80% time savings and 99% accuracy.
ITSG monetizes through four streams: Cortex360 platform licensing (per-token or per-user), Cortex IDP document-processing subscriptions (per-document pricing of approximately 50 groszy per document), custom software development (bespoke enterprise systems), and staff augmentation (full engineering squads placed on B2B contracts at posted rates of 140–225 PLN/h). Go-to-market is enterprise direct sales with consulting-led engagement, a four-stage implementation methodology (Inspiration, Discovery, Pilot, Production), and a content-marketing funnel targeting regulated-industry decision-makers. The company holds no external funding and has been self-funded through operations since founding, with compliance positioning across GDPR, DORA, EU AI Act Article 4, ISO 27001, and SOC2 Type II as a core procurement-gate strategy.
ITSG Global firmographics
Firmographics- Name
- ITSG Global
- Legal name
- ITSG Sp. z o.o.
- Website
- https://itsg-global.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ITSG Global is a 20-year-old Polish enterprise software firm that builds and sells Cortex360, a multi-model AI governance platform, and Cortex IDP, an AI document-processing platform for logistics and customs, alongside custom software development and GenAI staff augmentation for regulated industries across Europe and the US.
- Ownership category
- akta.pro rank
ITSG Global industry classification
Industry- Product category
- Enterprise AI Governance and Document Processing Software
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
- akta.pro secondary industries
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), AI/ML Engineering & Model Development Services (BPAEAHAF)
Keywords
Where ITSG Global is headquartered
LocationHeadquarters
- HQ city
- Warsaw
- HQ country
- Poland
- HQ region
- Europe
Offices2 records
Markets served
ITSG Global business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Cortex360 AI Platform: Licensing/subscription revenue from Cortex360 governed AI platform, sold as enterprise software with deployment options including on-premise, private cloud, or SaaS. Revenue based on usage (per-token) or user-based licensing.
- Cortex IDP (Intelligent Document Processing): Document processing automation platform sold via subscription or per-document pricing models. Supports SaaS (subscription per document processed) and on-premise deployment options.
- Staff Augmentation / B2B Contracting: Engineers provided on B2B contract basis at hourly rates (e.g., 150-225 PLN netto+vat/h for Senior Python Engineer). Full squads (architect, backend, frontend, QA) that join client standups.
- Custom Software Development: Bespoke software systems designed around client processes, from architecture through deployment through maintenance. Systems built from scratch, not templates.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Senior Python Engineer - B2B contractor rate |
| Usage-based | Pay-as-you-go | Senior C++ Developer - B2B contractor rate |
| Usage-based | Pay-as-you-go | Senior System Engineer (Linux) - B2B contractor rate |
| Subscription | Monthly | IT Project Manager SAP - Full-time employee |
| Subscription | Monthly | Consultant (Strategic Advisory) - B2B |
| Usage-based | Pay-as-you-go | Cortex360 AI Platform - Enterprise deployment |
| Usage-based | Pay-as-you-go | Cortex IDP - Document Processing |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels5 records
ITSG Global product offering
Product offeringCore offering
ITSG Global develops and sells enterprise AI software platforms — Cortex360 for AI governance, multi-model orchestration, access control, and cost management, and Cortex IDP for intelligent document processing — alongside custom software development and staff augmentation services for regulated industries including finance, logistics, healthcare, energy, and high technology. The company delivers these offerings through on-premise, private cloud, and SaaS deployment models, with revenue split across software subscriptions, usage-based fees, and professional services.
Product overview
ITSG Global operates as an enterprise AI and custom software development company founded in 2005, organized around two product lines and professional services. The product portfolio centers on Cortex360 — a multi-model AI governance and automation platform — and Cortex IDP — an intelligent document processing system for logistics and customs. Cortex360 provides governed LLM access (Tier 1 gateway), pre-built modules (HR onboarding bots, knowledge bases, meeting summarizers, call intelligence, agent CRM, content automation), and custom autonomous agents (Tier 3). It is deployed on customer infrastructure (on-premise, private cloud, or SaaS) with DORA/GDPR/AI Act compliance. Cortex IDP processes documents in any format, performs intelligent cross-document matching and anomaly detection, and outputs structured data to ERPs and customs systems. The company also delivers custom software development and staff augmentation (including GenAI-specialized squads) as professional services.
Differentiator
Problem solved
Functional benefit
Brands
- Cortex360: Enterprise AI governance platform providing secure, governed AI environment with multi-LLM access, audit trails, and compliance features (DORA, GDPR, AI Act).
- Cortex IDP
Products and services
- Cortex360 AI Platform Enterprise AI governance and orchestration platform providing multi-model LLM access (Claude, GPT, Gemini, Mistral, Llama, DeepSeek), role-based access control, PII detection and anonymization, token-level cost tracking, RAG pipelines, and autonomous agents for enterprise buyers in regulated industries.
- Cortex IDP Intelligent document processing platform that uses computer vision and AI to classify, match, and extract structured data from high-volume document workflows for logistics, banking, healthcare, and other document-heavy enterprise use cases.
- Custom Software Development Bespoke software engineering services covering web and mobile applications, big data, IoT, VR, and UI/UX development for enterprise clients across finance, logistics, healthcare, energy, and high technology.
- Staff Augmentation and GenAI Squads Dedicated engineering team and GenAI squad engagements that augment client in-house capabilities with AI engineers experienced in regulated-industry delivery, LLM integration, RAG, and autonomous agent development.
- Maintenance and Support Services Ongoing maintenance, support, and managed services for delivered software solutions, provided to enterprise clients as a recurring post-implementation service.
Quantifiable outcome
- 80% time savings in document processing
- +5 more outcomes
Companies that use ITSG Global
Customer profileNamed customers16 records
Segments10 records
Ideal customer profiles5 records
ITSG Global technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability13 records
Feature9 records
ITSG Global partnerships and signals
Strategic signalScale indicators9 records
Recent moves6 records
Expansion highlights6 records
ITSG Global competitors and assessment
Company assessmentEmerging players
- Sana Labs: Enterprise AI knowledge platform with RAG-based knowledge retrieval and AI assistant capabilities. Partial overlap with Cortex360's Knowledge Base and agent modules, particularly in regulated industries.
Direct peers
- Brainhub: Polish software development and consulting firm with comparable size and similar custom development + emerging AI services offering. Direct competitor for European enterprise engineering talent and contracts.
- Netguru: Polish software development and consulting firm with comparable size, similar enterprise client base, and emerging AI/GenAI capabilities. Both compete for the same pool of European enterprise custom software and AI engineering talent.
- Hyperscience: AI-native document processing platform for enterprise, competing directly with Cortex IDP in logistics, insurance, and financial services. Targets similar accuracy and automation outcomes with comparable machine learning approach.
- Rossum: AI-powered intelligent document processing platform specializing in logistics, customs, and invoice automation. Direct competitor to Cortex IDP with similar document understanding capabilities and enterprise customer base.
- Solvd: Polish-headquartered software engineering services firm with similar size, custom development heritage, and emerging AI/ML capabilities. Competes for the same European enterprise clients and engineering talent pool.
- Euvic: Polish IT services company providing custom software development, staff augmentation, and emerging AI solutions. Similar size, Polish delivery base, and enterprise customer focus make it a closely comparable services competitor.
Broad incumbents
- ABBYY: Established intelligent document processing and OCR vendor with broad enterprise footprint. Competes with Cortex IDP across document automation use cases though with much larger installed base and broader product portfolio.
- DataRobot: Enterprise AI platform providing MLOps, model deployment, and AI governance capabilities. While more focused on model lifecycle than ITSG's gateway approach, both target regulated enterprises needing AI compliance and governance.
- Endava: Global IT services company with similar mid-size positioning, custom software development heritage, and emerging enterprise AI offerings. Serves regulated industries (financial services, healthcare) with comparable delivery model though much larger bench.
Market position
Strengths5 records
Weaknesses3 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
ITSG Global social profiles
Digital presenceITSG Global compliance and trust
Trust signalCompliance5 records
ITSG Global financial estimates
Financial estimateRevenue estimate
Valuation estimate
ITSG Global leadership team
Management profileNumber of profiles
Profiles2 records
ITSG Global funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ITSG Global M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ITSG Global
What does ITSG Global do?
ITSG Global develops and sells enterprise AI software platforms — Cortex360 for AI governance, multi-model orchestration, access control, and cost management, and Cortex IDP for intelligent document processing — alongside custom software development and staff augmentation services for regulated industries including finance, logistics, healthcare, energy, and high technology. The company delivers these offerings through on-premise, private cloud, and SaaS deployment models, with revenue split across software subscriptions, usage-based fees, and professional services.
Is ITSG Global a public or private company?
ITSG Global is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ITSG Global founded?
ITSG Global was founded in 2005. It employs 51 to 100 people.
Where is ITSG Global based?
ITSG Global is headquartered in Warsaw, Poland, in the Europe region.
How does ITSG Global make money?
Four revenue lines are on record. Cortex360 AI Platform is the primary driver. The others are cortex IDP (Intelligent Document Processing), staff Augmentation / B2B Contracting and custom Software Development.
Who are ITSG Global's main competitors?
Sana Labs is listed as an emerging player. Direct peers are Brainhub, Netguru, Hyperscience, Rossum, Solvd and Euvic. Broad incumbents are ABBYY, DataRobot and Endava.
Does ITSG Global have an API?
No public API is recorded for ITSG Global.
What industry is ITSG Global in?
ITSG Global's product category is Enterprise AI Governance and Document Processing Software. Its primary akta.pro industry code is HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management), with a secondary code of HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs). Its NAICS code is 513210 and its SIC code is 7372.