ITSG Global

What ITSG Global does

ITSG Global (legal entity ITSG Sp. z o.o.) is a privately held Polish enterprise software firm founded in 2005, headquartered in Warsaw with a sales and consulting office in Cambridge, Massachusetts. The company began as a custom software development house for regulated industries and has cumulatively delivered over 500 projects and built more than 100 custom systems across finance, energy, healthcare, high technology, production, and transport & logistics clients in Poland, Switzerland, Germany, the UK, and the US — including Procter & Gamble, Novo Nordisk, Philips Medical, Enea, Alior Bank, BNP Paribas, and SEB.

Its product portfolio is anchored by two proprietary platforms launched in 2025–2026. Cortex360 is a multi-model AI governance platform providing a secure on-premise gateway to GPT, Claude, Gemini, and open-source LLMs, with role-based access, PII redaction, cost control, and audit trails, delivered as Tier 1 infrastructure, Tier 2 ready modules (HR bots, knowledge bases, meeting summarizers, call intelligence, agent CRM, content automation), and Tier 3 autonomous agents built on LangChain, CrewAI, and Claude. Cortex IDP is an intelligent document processing platform for logistics and customs that accepts any document format, uses AI to extract and cross-link data across multi-document bundles, applies business-logic anomaly detection, and exports validated XML/JSON/CSV into PUESC, AIS, SAP, WinSAD/Huzar, and TMS systems, claiming 80% time savings and 99% accuracy.

ITSG monetizes through four streams: Cortex360 platform licensing (per-token or per-user), Cortex IDP document-processing subscriptions (per-document pricing of approximately 50 groszy per document), custom software development (bespoke enterprise systems), and staff augmentation (full engineering squads placed on B2B contracts at posted rates of 140–225 PLN/h). Go-to-market is enterprise direct sales with consulting-led engagement, a four-stage implementation methodology (Inspiration, Discovery, Pilot, Production), and a content-marketing funnel targeting regulated-industry decision-makers. The company holds no external funding and has been self-funded through operations since founding, with compliance positioning across GDPR, DORA, EU AI Act Article 4, ISO 27001, and SOC2 Type II as a core procurement-gate strategy.

Name

ITSG Global

Legal name

ITSG Sp. z o.o.

Website

https://itsg-global.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

ITSG Global is a 20-year-old Polish enterprise software firm that builds and sells Cortex360, a multi-model AI governance platform, and Cortex IDP, an AI document-processing platform for logistics and customs, alongside custom software development and GenAI staff augmentation for regulated industries across Europe and the US.

Ownership category

akta.pro rank

Product category

Enterprise AI Governance and Document Processing Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industries

Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), AI/ML Engineering & Model Development Services (BPAEAHAF)

Keywords

• Enterprise AI platforms
• Intelligent document processing
• Custom software development
• Staff augmentation services
• AI governance software

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Cortex360 AI Platform: Licensing/subscription revenue from Cortex360 governed AI platform, sold as enterprise software with deployment options including on-premise, private cloud, or SaaS. Revenue based on usage (per-token) or user-based licensing.
2. Cortex IDP (Intelligent Document Processing): Document processing automation platform sold via subscription or per-document pricing models. Supports SaaS (subscription per document processed) and on-premise deployment options.
3. Staff Augmentation / B2B Contracting: Engineers provided on B2B contract basis at hourly rates (e.g., 150-225 PLN netto+vat/h for Senior Python Engineer). Full squads (architect, backend, frontend, QA) that join client standups.
4. Custom Software Development: Bespoke software systems designed around client processes, from architecture through deployment through maintenance. Systems built from scratch, not templates.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

ITSG Global develops and sells enterprise AI software platforms — Cortex360 for AI governance, multi-model orchestration, access control, and cost management, and Cortex IDP for intelligent document processing — alongside custom software development and staff augmentation services for regulated industries including finance, logistics, healthcare, energy, and high technology. The company delivers these offerings through on-premise, private cloud, and SaaS deployment models, with revenue split across software subscriptions, usage-based fees, and professional services.

Product overview

ITSG Global operates as an enterprise AI and custom software development company founded in 2005, organized around two product lines and professional services. The product portfolio centers on Cortex360 — a multi-model AI governance and automation platform — and Cortex IDP — an intelligent document processing system for logistics and customs. Cortex360 provides governed LLM access (Tier 1 gateway), pre-built modules (HR onboarding bots, knowledge bases, meeting summarizers, call intelligence, agent CRM, content automation), and custom autonomous agents (Tier 3). It is deployed on customer infrastructure (on-premise, private cloud, or SaaS) with DORA/GDPR/AI Act compliance. Cortex IDP processes documents in any format, performs intelligent cross-document matching and anomaly detection, and outputs structured data to ERPs and customs systems. The company also delivers custom software development and staff augmentation (including GenAI-specialized squads) as professional services.

Differentiator

Problem solved

Functional benefit

Brands

• Cortex360: Enterprise AI governance platform providing secure, governed AI environment with multi-LLM access, audit trails, and compliance features (DORA, GDPR, AI Act).
• Cortex IDP

Products and services

• Cortex360 AI Platform Enterprise AI governance and orchestration platform providing multi-model LLM access (Claude, GPT, Gemini, Mistral, Llama, DeepSeek), role-based access control, PII detection and anonymization, token-level cost tracking, RAG pipelines, and autonomous agents for enterprise buyers in regulated industries.
• Cortex IDP Intelligent document processing platform that uses computer vision and AI to classify, match, and extract structured data from high-volume document workflows for logistics, banking, healthcare, and other document-heavy enterprise use cases.
• Custom Software Development Bespoke software engineering services covering web and mobile applications, big data, IoT, VR, and UI/UX development for enterprise clients across finance, logistics, healthcare, energy, and high technology.
• Staff Augmentation and GenAI Squads Dedicated engineering team and GenAI squad engagements that augment client in-house capabilities with AI engineers experienced in regulated-industry delivery, LLM integration, RAG, and autonomous agent development.
• Maintenance and Support Services Ongoing maintenance, support, and managed services for delivered software solutions, provided to enterprise clients as a recurring post-implementation service.

Quantifiable outcome

• 80% time savings in document processing
• +5 more outcomes

Named customers16 records

Segments10 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability13 records

Feature9 records

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Sana Labs: Enterprise AI knowledge platform with RAG-based knowledge retrieval and AI assistant capabilities. Partial overlap with Cortex360's Knowledge Base and agent modules, particularly in regulated industries.

Direct peers

• Brainhub: Polish software development and consulting firm with comparable size and similar custom development + emerging AI services offering. Direct competitor for European enterprise engineering talent and contracts.
• Netguru: Polish software development and consulting firm with comparable size, similar enterprise client base, and emerging AI/GenAI capabilities. Both compete for the same pool of European enterprise custom software and AI engineering talent.
• Hyperscience: AI-native document processing platform for enterprise, competing directly with Cortex IDP in logistics, insurance, and financial services. Targets similar accuracy and automation outcomes with comparable machine learning approach.
• Rossum: AI-powered intelligent document processing platform specializing in logistics, customs, and invoice automation. Direct competitor to Cortex IDP with similar document understanding capabilities and enterprise customer base.
• Solvd: Polish-headquartered software engineering services firm with similar size, custom development heritage, and emerging AI/ML capabilities. Competes for the same European enterprise clients and engineering talent pool.
• Euvic: Polish IT services company providing custom software development, staff augmentation, and emerging AI solutions. Similar size, Polish delivery base, and enterprise customer focus make it a closely comparable services competitor.

Broad incumbents

• ABBYY: Established intelligent document processing and OCR vendor with broad enterprise footprint. Competes with Cortex IDP across document automation use cases though with much larger installed base and broader product portfolio.
• DataRobot: Enterprise AI platform providing MLOps, model deployment, and AI governance capabilities. While more focused on model lifecycle than ITSG's gateway approach, both target regulated enterprises needing AI compliance and governance.
• Endava: Global IT services company with similar mid-size positioning, custom software development heritage, and emerging enterprise AI offerings. Serves regulated industries (financial services, healthcare) with comparable delivery model though much larger bench.

Market position

Strengths5 records

Weaknesses3 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/itsg-global
• Xx.com/itsg_global

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITSG Global