Mon Copilote

What Mon Copilote does

Mon Copilote (legal entity Handivalise, SAS) is a French ESUS-accredited social enterprise that operates a web-based, two-sided marketplace connecting individuals with reduced mobility — referred to as 'pilotes' — with volunteer or paid companion travelers called 'copilotes', for shared journeys across any mode of transport (car, train, plane, bus, metro or on foot). Founded in June 2016 by Anne Keisser (originally to assist her sister Caroline who has an intellectual disability) and co-founded with Olivier Arsac, the company rebranded from Handivalise to Mon Copilote in 2018 to broaden its audience to include elderly users and to emphasize autonomy of the accompanied person. As of January 2026 the platform reports more than 6,200 community members and 47,000+ completed trips since launch, served by a five-person operations and development team.

The core technology is a SaaS-style web platform that allows pilots to post ride requests and copilotes to volunteer; it incorporates mandatory copilot verification (profile, situational test, companion guide acknowledgment), a post-trip review and rating system, and an educational library (the 'Copiloter pour les nuls' guide and sensitization workshops). Telephone support at 07 67 01 80 55 is provided for users who do not use the web, ensuring accessibility across both digital and voice channels. The platform underpins a portfolio of regional white-label offerings: Mon Copilote Essonne (free for over-60s under 20 km), Mon Copilote Nantes Métropole (for Mobility Inclusion Card holders), Mon Guide Fil Bleu in Tours Métropole, and Mobibus Copilote in Toulouse operated with Transdev for Tisséo since July 2025.

Mon Copilote monetizes through transaction fees paid by pilots or representatives per accompaniment request (paid at booking, 50% refunded on cancellation, full refund if no copilot is found) and through managed-service or white-label contracts with transport organizing authorities, departmental councils and carriers. Institutional customers include Île-de-France Mobilités, Réseau Naolib, Gironde département, Fil Bleu Tours and Tisséo-Mobibus Toulouse; MAIF provides insurance-related trust signaling. With share capital of 2,600 euros, a single disclosed 2019 funding round from accelerator Via ID, and ESUS-imposed salary and profit caps, the company operates as a small, mission-driven social enterprise rather than a venture-scale business.

Name

Mon Copilote

Legal name

Handivalise, SAS

Website

https://mon-copilote.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Mon Copilote is a French ESUS social enterprise operating a web platform that matches people with reduced mobility with volunteer or paid companion travelers for shared journeys across multiple transport modes, serving individual pilots and white-label contracts with transport authorities including Île-de-France Mobilités, Naolib, Fil Bleu and Tisséo-Transdev.

Ownership category

akta.pro rank

Product category

Accessible Transportation and Mobility Accompaniment Services

NAICS

Other Support Activities for Road Transportation (488490)

SIC

Transportation Services (4700)

akta.pro primary industry

Paratransit / Accessible Ride-Hailing (WAV & Special Assistance) (THADADAH)

Keywords

• Accessible transportation services
• Mobility accompaniment platform
• Reduced mobility assistance
• Shared mobility network
• Social transport services

Headquarters

HQ city

Saint-ouen-en-belin

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Service and Management Fees: Pilots/Representatives pay a participation fee for service and platform management costs when posting an accompaniment request on the platform. Fees are paid concurrently with the ride request. In case of cancellation, 50% is refunded. If no copilot is found before the travel date, full reimbursement is provided.
2. Institutional Contracts: Partnerships with mobility organizing authorities, departments, and transport carriers for complementary TPMR services through white-label or embedded service offerings
3. Mobibus Copilote Service: Service management fee for TPMR accompaniment on Tisséo network in Toulouse, with payment through Mobibus during reservation

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Mon Copilote operates a web platform that matches individuals with reduced mobility (pilots) with volunteer or paid companions (copilotes) who accompany them on everyday journeys such as medical appointments, shopping, administrative tasks, and leisure outings. The service is delivered both as a direct-to-consumer national offering and as white-label or embedded partnerships for transport authorities, departments, and carriers to complement their TPMR (transport for people with reduced mobility) services.

Product overview

Mon Copilote is a unified social mobility platform with regional service variants. The core Mon Copilote platform connects mobility-limited individuals (pilotes) with volunteer or paid companion drivers (copilotes) for shared transportation. Regional services extend the platform locally: Mon Copilote Essonne serves residents over 60 in that department, Mon Copilote Nantes Métropole serves Mobility Inclusion Card holders in Nantes on public transit, Mon Guide Fil Bleu serves Tours Métropole in partnership with Fil Bleu, and Mobibus Copilote à Toulouse extends the service via Transdev's TPMR service since July 2025. All services operate on the same platform infrastructure, offering accompaniment across various transport modes including car, train, bus, metro, and walking.

Differentiator

Problem solved

Functional benefit

Brands

• Mobibus Copilote: A service provided in partnership with Transdev in Toulouse, offering accompaniment in public transport for people with reduced mobility (since July 2025).
• Mon Guide Fil Bleu (Tours)

Products and services

• Mon Copilote National Platform A national web platform matching individual pilots (people with reduced mobility) with volunteer and paid copilotes for accompanied everyday journeys including medical visits, shopping, administrative errands, and leisure outings. Available to any individual user in France.
• Mon Copilote Essonne Service A regional instance of the Mon Copilote platform deployed in partnership with Essonne departmental authority, providing free accompanied mobility services to eligible Essonne residents (60+ seniors and under-60 disabled individuals).
• Mobibus Copilote Toulouse A white-label embedded Mon Copilote service integrated with the Mobibus public TPMR transport offering in Toulouse Métropole, providing accompanied journeys for eligible users with a per-trip unit price.
• Mon Guide Fil Bleu (Tours) An embedded Mon Copilote service launched in partnership with the Fil Bleu public transport network in Tours, providing copilote accompaniment to public transport users.
• Mon Copilote Nantes Métropole Service A regional Mon Copilote accompaniment service deployed in partnership with Nantes Métropole, providing accompanied journeys to eligible users in the Nantes metropolitan area.

Quantifiable outcome

• 6,200+ community members
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Transdev / Mobibus Tisséo ToulousecoreStrategic or Co-development Partner · 1 July 2025Since July 2025, Mon Copilote manages the accompaniment service for Mobibus, the TPMR service operated by Transdev on the Tisséo network in Toulouse. Mon Copilote recruits, trains, and manages the copilot companions for Mobibus users. This is a white-label managed service arrangement.
• Réseau NaolibcoreChannel Partner/ Reseller/ DistributorMobility partner providing accompaniment services on the Naolib network in Nantes Métropole territory, extending Mon Copilote's service to Nantes area with accompaniment on public transport.
• Ile de France MobilitéscoreChannel Partner/ Reseller/ Distributor
• Gironde, le DépartementcoreChannel Partner/ Reseller/ DistributorDepartmental mobility partner for Gironde, extending Mon Copilote's service coverage within the Gironde department.
• Tours avec Fil BleucoreChannel Partner/ Reseller/ DistributorMobility partner for Tours Métropole via the Fil Bleu service, branded as 'Mon Guide Fil Bleu'. Mon Copilote provides accompaniment services integrated with the Tours public transport network.
• Mobibus Tisséo ToulousecoreChannel Partner/ Reseller/ DistributorTPMR transport service managed by Transdev where Mon Copilote provides the accompaniment service since July 2025. This partnership enables Mon Copilote to operate on the Toulouse territory.
• MAIFminorOthersMAIF insurance is mentioned as part of the trust and safety messaging on the platform, indicating some form of insurance partnership or endorsement for user protection during trips.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Wimoov: French federation dedicated to the mobility of vulnerable people (employment, health, leisure). Directly comparable to Mon Copilote in mission, target population (people with disabilities and reduced mobility), and service model of facilitating mobility across France.
• AGE Collaboration / Fédésap: Network of personal services associations in France offering accompaniment and mobility services to elderly and disabled individuals. Overlaps with Mon Copilote in addressing daily mobility needs through community-based accompaniment models.

Others

• Croix-Rouge française: French Red Cross operates local mobility-accompaniment and home-support services for elderly and disabled individuals. Comparable end-user population and accompaniment mission, but delivered as a nonprofit volunteer program rather than a tech-platform-enabled marketplace.

Emerging players

• GoGoGrandparent: US-based on-demand transportation service for seniors that bridges users without smartphones to rides via phone. Operates a comparable accompaniment-style model (live operators handling bookings and follow-up) for elderly riders, though Mon Copilote uses volunteers rather than drivers.
• Karos: French short-distance carpooling platform for daily commutes. Shares the two-sided matching model and French mobility focus with Mon Copilote but targets general commuters rather than reduced-mobility users, making it a partial-overlap peer rather than a direct competitor.

Broad incumbents

• Mobibus (Transdev): Transdev's dedicated TPMR (paratransit) service brand operating in multiple French territories. Mon Copilote is the accompaniment partner on Toulouse's Mobibus since July 2025, but Transdev also operates competing accessible mobility services in other regions where Mon Copilote could either partner or compete.
• Uber (Uber Assist / Uber WAV): Global ride-hailing incumbent operating Uber Assist and Uber WAV (Wheelchair Accessible Vehicle) services in France. Provides accessible ride options to reduced-mobility users in major French cities, competing for the same customer base as Mon Copilote but without the human-accompaniment layer.
• Bla Bla Car: France's dominant carpooling platform operating a two-sided matching marketplace. Comparable marketplace mechanics and French GTM, but serves intercity leisure travel at scale rather than accessible/accompaniment mobility.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/Mon_Copilote
• YouTubeyoutube.com/channel/UCTHbAx6Gg6AXJn2i5pzLy4w
• Facebookfacebook.com/MonCopilote
• LinkedInlinkedin.com/company/moncopilote

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mon Copilote