Canadian Mental Health Association, Halton

What Canadian Mental Health Association, Halton does

Canadian Mental Health Association, Halton (CMHA Halton) is the designated Halton Region branch of Canada's nationwide, century-old CMHA voluntary organization, delivering community-based mental health and addictions services to residents of Oakville, Milton, Burlington, and Georgetown in Ontario. The organization operates a full continuum of care spanning 24/7 crisis response (COAST Crisis Line, Mobile Outreach Team, Community Response Team, Crisis Outreach, Safe Beds), counselling and treatment (free single-session Call-In Counselling, Ontario Structured Psychotherapy CBT, DBT Skills Groups), case management (Transitional and Dual Diagnosis), the Community Concurrent Disorders Program, justice services (Court Support, Post-Court Transition, Release from Custody from Maplehurst and Vanier), peer and family-caregiver support, and structured groups/workshops including AFFIRM and Health and Hope Concurrent Disorders Group.

CMHA Halton's underlying technology stack is intentionally non-clinical: client information is managed in EMHWare, virtual care is delivered via Zoom, HR runs on ADP Workforce Now, donations flow through eTapestry and CanadaHelps, and inbound referrals are received via fax and through the one-Link / CarePoint Health / OSP West referral network. The platform has no proprietary AI or automation features; service differentiation comes from human clinicians, peer mentors with lived experience, and integrated partnerships with Halton Regional Police Service, Halton Healthcare, ADAPT, the Indigenous Network, and the national 9-8-8 helpline.

The business model is a hybrid nonprofit structure. The dominant revenue stream is managed-services funding from Ontario Health and other government healthcare payers; a secondary revenue line comes from fee-based professional education (ASIST at $275, MHFA Essentials at $250, MHFA Certification at $375, customized workplace presentations); and a third stream consists of donations, planned gifts, securities/mutual-fund contributions via CanadaHelps, and tribute giving. Core clinical services are provided free of charge. Customer acquisition is community-led (self-referral, one-Link, healthcare professional referrals) with supplemental sales-led outreach through employer workplace presentations and event-driven awareness via health-fair displays.

Name

Canadian Mental Health Association, Halton

Legal name

Canadian Mental Health Association, Halton Region Branch

Website

https://halton.cmha.ca

Company type

Private

Founded year

1918

Operating status

Operating

Headcount range

101–250 employees

Short description

Canadian Mental Health Association, Halton is a Halton Region, Ontario nonprofit charitable organization delivering community-based mental health, addiction, crisis, counselling, peer support, and justice services to individuals aged 16+, families, caregivers, and vulnerable populations across Oakville, Milton, Burlington, and Georgetown.

Ownership category

akta.pro rank

Product category

Community Mental Health and Addiction Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK), Mental Health & Crisis Support Services (BPAGAEAH), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

Keywords

• Community mental health services
• Addiction and substance use treatment
• Crisis intervention services
• Counselling and psychotherapy
• Suicide prevention training

Headquarters

HQ city

Milton

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Healthcare Funding: Primary revenue source from Ontario Health and government healthcare funding to provide community-based mental health and addiction services to Halton Region residents. Services include crisis intervention, counselling, case management, peer support, and justice services.
2. Education and Training Programs: Revenue generated from fee-based training programs including Applied Suicide Intervention Skills Training ($275), Mental Health First Aid Essentials ($250), and Mental Health First Aid Certification ($375). Discounts available for students and seniors.
3. Donations and Charitable Contributions: Accepts donations through various channels including online donations, securities/mutual funds through CanadaHelps, planned gifts (bequests, life insurance, shares), and tribute gifts. Charitable Registration Number: 106863475RR0001.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels8 records

Core offering

CMHA Halton delivers community-based mental health and addiction services across the full continuum of care for individuals aged 16+ and their families in the Halton Region. Core offerings include 24/7 crisis intervention (COAST Crisis Line and Mobile Outreach), counselling and treatment (Call-In Counselling, Ontario Structured Psychotherapy CBT, DBT skills groups), case management, peer support, justice services, and concurrent disorders programming. The organization also generates fee-based revenue through education and training programs such as Applied Suicide Intervention Skills Training (ASIST) and Mental Health First Aid (MHFA).

Product overview

CMHA Halton is a community-based mental health and addictions organization offering a comprehensive, integrated suite of services across the full continuum of care for individuals aged 16 and older, as well as families and caregivers in Halton Region. The organization provides crisis services (including the 24/7 COAST Crisis Line, Mobile Outreach, Community Response Team, Crisis Outreach Program, and Safe Beds); counselling and treatment (Call-In Counselling, Ontario Structured Psychotherapy CBT programs, and DBT Skills Groups); case management (Transitional and Dual Diagnosis Case Management); concurrent disorders services; justice services (Court Support, Post-Court Transition, Release from Custody); peer and family/caregiver support (Peer Support Program, Family Matters Program); structured groups and workshops (Structured Relapse Prevention, Coping Skills for Change DBT workshops, AFFIRM LGBTQ2S+ group, Health and Hope Concurrent Disorders Group); education and training (Applied Suicide Intervention Skills Training ASIST, Mental Health First Aid, Customized Presentations, Displays); and information and referral services. Services are delivered in person at offices in Oakville and Milton and virtually via Zoom, with referrals processed through one-Link for most programs and directly for crisis and counselling services.

Differentiator

Problem solved

Functional benefit

Brands

• COAST (Crisis Outreach and Support Team): 24/7 crisis line and mobile outreach team providing crisis intervention services in partnership with Halton Regional Police Services.
• Ontario Structured Psychotherapy (OSP)
• Coping Skills for Change
• Family Matters
• AFFIRM
• Community Concurrent Disorders Program (CCDP)

Products and services

• COAST Crisis Line 24/7 crisis telephone line staffed by skilled crisis workers providing supportive counselling, guidance, risk assessment, and referrals to community programs for individuals experiencing mental health symptoms or substance use struggles.
• COAST Mobile Outreach Team Collaboration between CMHA Halton and Halton Regional Police Services pairing a Crisis Intervention Specialist with a specially trained police officer who responds to residences or workplaces within 24 hours for risk assessments and mental status exams.
• Community Response Team Civilian crisis specialists who respond within 24 hours to community locations to assess risk, determine client needs, create safety plans, and ensure social supports are in place for individuals in mental health/substance use crisis.
• Crisis Outreach Program Short-term stabilization support for individuals encountering mental health and/or substance use challenges following recent hospitalization, requiring immediate support, facing high relapse risk, or with active risk-of-harm concerns.
• Safe Beds 24/7 community-based residential service for adults aged 16+ experiencing a mental health and/or substance use crisis who are in immediate contact with Halton Region Police Service, providing short-term stabilization and multidisciplinary team access.
• Call-In Counselling Free single-session individual counselling available over the phone or video conferencing Monday to Friday 8:30 am to 4:30 pm for individuals aged 16+, covering anxiety, depression, grief, relationship issues, trauma, and change management.
• Ontario Structured Psychotherapy (OSP) Evidence-based cognitive-behavioural therapy (CBT) and related approaches for adults 18+ to manage depression, anxiety, and anxiety-related conditions such as panic attacks, OCD, PTSD, and specific fears.
• Dialectical Behaviour Therapy (DBT) Skills Groups Coping Skills for Change — 12-week DBT skills groups teaching Mindfulness, Distress Tolerance, Emotion Regulation, and Interpersonal Effectiveness skills to help individuals manage challenging emotions and improve relationships.
• Transitional Case Management Service coordination, care planning, skill development, and supportive counselling for individuals with significant mental health concerns, supporting goals in life skills, housing, employment, and symptom management.
• Dual Diagnosis Case Management Program Case management for individuals with both a developmental disorder and mental health concerns, supporting goals in life skills, housing, employment, and symptom management, with assistance connecting to Developmental Services Ontario.
• Community Concurrent Disorders Program (CCDP) Integrated care for individuals experiencing mental health and substance use concerns, providing case management, psychotherapy, and access to a Registered Nurse, with individualized care teams developed based on client needs, strengths, and preferences.
• Court Support In-person support for individuals navigating the criminal justice system with mental health and/or substance use concerns, with options for diversion programs or Mental Health Court; includes eligibility for Post-Court Case Management.
• Post-Court Transition

Quantifiable outcome

• Free single-session counselling available Monday to Friday 8:30am-4:30pm by calling 289-291-5396
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Halton Regional Police Service (HRPS)coreStrategic or Co-development PartnerCollaboration on COAST Mobile Outreach Team (Crisis Intervention Specialist + specially trained Police Officer). Partnership on 9-1-1 Call Diversion program launched November 2025, operating Mon-Fri 10am-6pm to support those experiencing low-risk mental health challenges. Active participation in Halton Human Services and Justice Coordinating Committee (HSJCC).
• Halton HealthcarecoreStrategic or Co-development PartnerPartnership with CMHA Halton and ADAPT to provide Health and Hope Concurrent Disorders Group programming for adults with combined mental health and substance misuse issues.
• ADAPT (Alcohol, Drugs and Gambling, Assessment Prevention and Treatment)coreStrategic or Co-development PartnerPartnership with CMHA Halton and Halton Healthcare for Health and Hope Concurrent Disorders Group programming. Sessions held at ADAPT locations in Milton (470 Bronte St. S.) and Oakville (165 Cross Ave.).
• one-LinkcoreChannel Partner/ Reseller/ DistributorCentral access point for mental health and addiction services referrals in Halton. CMHA Halton receives referrals through one-Link for Transitional Case Management, Dual Diagnosis Case Management, and Coping Skills for Change groups.
• CarePoint HealthcoreChannel Partner/ Reseller/ DistributorReferral partner for Ontario Structured Psychotherapy (OSP) program. Burlington residents referred to OSP West; other Halton residents submit referrals through CarePoint Health.
• OSP WestcoreChannel Partner/ Reseller/ DistributorReferral partner for Ontario Structured Psychotherapy program for Burlington residents in the OSP West region.
• The Indigenous NetworkcoreStrategic or Co-development PartnerPartnership with The Indigenous Network (Indigenous Friendship Centre) to support person-centred, culturally safe, and respectful care for Indigenous communities in Halton.
• Accreditation CanadacoreImplementation/ SI/ Consulting PartnerAccreditation body that awarded CMHA Halton Accreditation With Exemplary Standing in 2022, demonstrating compliance with rigorous healthcare quality standards.
• 9-8-8 Suicide Crisis HelplinecoreStrategic or Co-development PartnerCMHA Halton is a proud partner in the national 9-8-8 Suicide Crisis Helpline. National helpline for anyone across Canada who is thinking about suicide or worried about someone they know. Available via call or text, toll-free, anytime for support in English and French.
• CanadaHelpsminorChannel Partner/ Reseller/ DistributorOnline platform through which donors can make securities or mutual fund donations to CMHA Halton.
• Gender Affirming Clinic (Halton)coreStrategic or Co-development PartnerCMHA Halton partnered in launching the first Gender Affirming Clinic in Halton. Multidisciplinary care team serves individuals who identify as trans, nonbinary, and gender diverse.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Homewood Health: National provider of mental health, addiction, and EFAP services to employers and health plans. Comparable to CMHA Halton's counselling, OSP-aligned CBT, and concurrent disorders work, but with a private/commercial payer model and broader geographic reach.
• Canadian Centre for Addiction and Mental Health (CAMH): Canada's largest mental health and addiction teaching hospital and research centre. A broad incumbent overlapping with CMHA Halton across addiction, mood/anxiety, and crisis services, but operating at far greater scale with inpatient and research capabilities.
• Ontario Shores Centre for Mental Health Sciences: Ontario government-funded psychiatric hospital providing inpatient and outpatient mental health services. Overlaps with CMHA Halton on outpatient recovery, case management, and concurrent disorders programming, but with hospital-level infrastructure.
• 9-8-8 Suicide Crisis Helpline: National three-digit suicide crisis line of which CMHA Halton is a partner. Directly comparable as a crisis intervention service; functions as both a peer and an upstream referral source for CMHA Halton's COAST line.

Direct peers

• Kids Help Phone: National Canadian e-mental-health service providing 24/7 crisis support, counselling, and information to youth. Comparable to CMHA Halton's crisis line, call-in counselling, and virtual group offerings, but at national scale and free via phone/text.
• Canadian Mental Health Association — Toronto Branch: Same CMHA federation, same operating model (crisis, counselling, case management, peer support, justice services), but serving the larger Toronto catchment. Direct comparison for service mix, funding model, and outcome benchmarks.
• Canadian Mental Health Association — Peel Dufferin Branch: Adjacent Ontario CMHA branch with an almost identical program portfolio (crisis, OSP referrals, peer support). Closely comparable in size, scope, and funding structure to CMHA Halton.
• Canadian Mental Health Association — York Region and South Simcoe Branch: Another Greater Toronto Area CMHA branch serving a comparably sized suburban/urban catchment, with overlapping services in crisis intervention, counselling, and case management.

Emerging players

• Wellness Together Canada: Federally funded portal offering free e-mental-health services, counselling, and crisis support across Canada. Competes with CMHA Halton for self-serve and virtual counselling demand from the same Ontario catchment.

Regional players

• ADAPT (Halton): Halton-based addiction and concurrent disorders provider that partners with CMHA Halton on the Health and Hope Concurrent Disorders Group. Operates in the same catchment with overlapping substance-use treatment offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cmhahalton
• Facebookfacebook.com/cmha.halton
• Instagraminstagram.com/cmha.halton

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canadian Mental Health Association, Halton