BETTER HEALTHCARE

What BETTER HEALTHCARE does

Beter Healthcare (legal entity BHCA bv) is a Dutch healthcare-focused ICT consultancy founded in 2012 in 's-Hertogenbosch and headquartered in Utrecht at Hondiuslaan 102. It operates at the intersection of healthcare operations and information technology, supporting Dutch healthcare organizations with advisory, project management, selection, implementation, integration, and post-go-live managed services for Electronic Patient Records (EPD/EHR) and Electronic Client Dossiers (ECD). The firm specializes in Epic and HiX (ChipSoft) platforms along with ECD systems (CURA, ONS, MijnCaress, X(M)CARE, Zenya) and applies proprietary methodologies including the Infinity+ cyclical ECD-selection model and a hybrid care implementation playbook. It also covers medical imaging, the Verrichtingenthesaurus standard, network care coordination under the Twiin trust framework, and compliance with Dutch regulations such as Wegiz, NEN 7510, NIS2, and VIPP programs.

The business model is professional-services-led: engagements are scoped per project, won through consultative sales, competitive tenders, and RFPs, with multi-year contracts, application management retainer-like beheer services, and emerging productized offerings such as NIS2 executive training (2026) and the Annalytics AI protocol management concept. Customers are Dutch healthcare providers — hospitals (Isala, Maastricht UMC+, Meander MC, ZGT, Cliniques Universitaires Saint-Luc in Brussels), mental health and forensic institutions, elderly care (Kennemerhart), home care (Sensire), and regional coalitions (Samen Gezond IJssel-Vecht). Distribution is direct enterprise sales with subsidies (STOZ/IZA) acting as a project origin, supported by an annual Relatiedag thought leadership event (200+ attendees in 2026), industry event presence, and content marketing. The firm is a wholly-owned subsidiary of IG&H since January 17, 2024, while its German sister Better Healthcare GmbH (Düsseldorf) operates independently in the DACH region.

Name

BETTER HEALTHCARE

Legal name

BHCA bv

Website

https://beterhealthcare.nl

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Beter Healthcare (BHCA bv) is a Dutch healthcare ICT consultancy founded in 2012 and acquired by IG&H in 2024, providing advisory, project management, and managed services for EPD, ECD, and AI implementations to hospitals, mental health, elderly care, and regional healthcare providers across the Netherlands.

Ownership category

akta.pro rank

Product category

Healthcare IT Consulting

NAICS

Management Consulting Services (54161), Computer Systems Design and Related Services (54151)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)

Keywords

• Healthcare IT consulting
• Electronic patient record
• Digital health transformation
• ECD implementation services
• Healthcare project management

Headquarters

HQ city

Uden

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Professional Services — Advisory Consulting: Beter Healthcare provides advisory consulting services to healthcare organizations on digital strategy, IT selection, process optimization, and change management. These are fee-for-service engagements typically scoped per project or retainer.
2. Project Management and Implementation Services: The firm provides project management and implementation consultancy services for EPD, ECD, and ERP deployments. This includes supporting organizations through the full project lifecycle from selection through go-live and stabilization, including floor support and application management.
3. Managed Services / Application Management: Beter Healthcare offers ongoing application management and support services (beheer) post-implementation, helping organizations maintain and optimize their healthcare IT systems.
4. Subsidy Application Support Services: Beter Healthcare supports healthcare organizations in preparing and submitting subsidy applications under government programs such as STOZ (Stimuleringsregeling Technologie in Ondersteuning en Zorg), which provides funding for digital and hybrid care process implementation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Beter Healthcare provides advisory, project management, and managed services for healthcare digitalization, helping organizations select, implement, and optimize electronic patient record (EPD), electronic client dossier (ECD), and enterprise resource planning (ERP) systems. Core offerings span strategy, system selection, implementation consultancy (notably for Epic and HiX), process optimization, integration, change management, and ongoing beheer/application management. The firm also delivers specialized services in AI, data-driven healthcare, information security (NIS2/NEN 7510), patient engagement (VIPP/PGO), and medical imaging/PACS integration.

Product overview

Beter Healthcare is a healthcare ICT consultancy firm founded in 2012, headquartered in Utrecht, Netherlands, and part of IG&H. They operate as a consultancy rather than a product company, offering a comprehensive portfolio of healthcare digitalization services. Their core offerings span strategic consulting (Strategie), project management, system selection (Selectie), process optimization, and implementation consultancy for Electronic Patient Records (EPD) and Electronic Client Records (ECD). Specialized services include Epic and HiX implementation consultancy, patient engagement solutions (VIPP, PGO, E-Health, Patient Engagement), medical imaging consulting, data-driven healthcare services (AI, Health Intelligence, Process Mining), network care coordination, healthcare control services, and training programs including NIS2 cybersecurity training. The company supports healthcare organizations across hospitals (ziekenhuizen), laboratories, mental health (GGZ), forensic care, elderly care (VV&T), disabled care (GHZ), regional healthcare organizations (RSO), and day treatment centers (ZBC) in the Netherlands, Belgium, and the DACH region through its German subsidiary Better Healthcare.

Differentiator

Problem solved

Functional benefit

Products and services

• Strategie (Healthcare Strategy Consulting) Strategic consulting for healthcare organizations, developing future-proof digital visions and translating strategy into concrete roadmaps and project calendars.
• Projectmanagement Project leadership and management for healthcare IT implementations, digital transformation projects, and organizational change initiatives.
• Selectie (System Selection Consultancy) Structured evaluation and selection of EHR, ECD, and other healthcare IT systems, applying Beter Healthcare's proprietary Infinity+ cyclical selection methodology.
• Procesoptimalisatie (Process Optimization) Process optimization including harmonization and standardization to improve healthcare delivery efficiency and reduce administrative burden.
• Implementatie (Implementation Consultancy) Implementation consultancy for EHR, ECD, and ERP systems including configuration, testing, training, and go-live support.
• EPD Consultancy Electronic Patient Record (EPD/EHR) implementation consultancy covering Epic, HiX, IS-H/i.s.h.med, and other major EHR platforms with sub-specialties in user consultancy.
• Epic Consultancy Specialized Epic EHR implementation consultancy including radiology, medication, integration, and management reporting support.
• HiX Consultancy Specialized HiX EHR implementation consultancy for Dutch and Belgian healthcare organizations.
• User Consultancy End-user adoption and training consultancy ensuring healthcare staff effectively use new systems and digital tools.
• ECD Consultancy Electronic Client Record (ECD) implementation consultancy for elderly care, mental health, and social services organizations.
• ERP Consultancy Enterprise Resource Planning (ERP) implementation consultancy for healthcare organizations.
• Integratie (System Integration) System integration services connecting healthcare IT systems for seamless data exchange and interoperability.
• Beheer (Managed Services / Application Management) Ongoing system management and support services for healthcare IT environments post-implementation.
• Medische Beeldvorming / Beeldmanagement Medical imaging and image management consulting including PACS integration and picture archiving solutions.
• VIPP Programma VIPP programs (VIPP 5, VIPP GGZ, VIPP Inzicht) advisory and execution supporting patient access to medical records.
• PGO (Personal Health Environment) Implementation support for Personal Health Environments (Persoonlijke Gezondheidsomgeving) enabling patient-managed health records.
• E-Health (Hybrid Care) Consulting Digital health consulting including e-consult, remote monitoring, and hybrid care models for patient engagement.
• Artificial Intelligence Consulting AI consulting for healthcare including practical AI implementation, governance, and integration with existing systems.
• Health Intelligence Health data analytics and intelligence services including quick wins for rapid value realization from healthcare data.
• Process Mining Process mining services to analyze and optimize healthcare workflows and identify improvement opportunities.
• Zorgcontrol Healthcare control and governance services including dashboards, reporting, and care performance model implementation.
• Verrichtingenthesaurus Implementation of the standardized medical procedure thesaurus enabling single registration with multiple uses, reducing administrative burden.
• NIS2-training voor bestuurders in de zorg Specialized cybersecurity training program for healthcare executives and supervisors covering NIS2 (Cyberbeveiligingswet) governance, duty of care, risk management, incident response, and supply chain risks.
• HIMSS EMRAM Assessment and Accreditation Support HIMSS EMRAM (Electronic Medical Record Adoption Model) assessment and accreditation support for hospitals.
• HIMSS CCMM Assessment HIMSS CCMM (Continuity of Care Maturity Model) assessment services for care coordination maturity.
• Datagedreven Zorg (Data-driven Healthcare) Consulting Integrated data-driven healthcare consulting combining AI, health intelligence, and process mining for operational optimization.
• Netwerkzorg (Network Care) Consulting Network care coordination services including information exchange standards and cross-organizational care coordination.

Quantifiable outcome

• Approximately 85% time savings in protocol maintenance through AI-assisted protocol management, as demonstrated in a Proof of Concept by Anna Zorggroep and IG&H.
• +3 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability9 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or Integration · 27 May 2026Microsoft was a featured speaker and partner at Beter Healthcare's Relatiedag 2026, with Joost Huiskens (Chief Medical Information Officer & Account Executive at Microsoft NL) presenting on AI in healthcare. Microsoft and Beter Healthcare collaborate on AI applications and digital transformation in healthcare settings, with Microsoft providing the underlying AI and cloud platform capabilities.
• GooglecoreTechnology or Integration · 27 May 2026Google participated as a partner and speaker at Beter Healthcare's Relatiedag 2026. Google Research faculty member Dr. Uri Ilan (also AI Lead at Máxima Innovation Center) and Daphne van Beek (Customer Engineer at Google) presented on AI and cloud applications in healthcare, including the Capricorn AI platform developed in collaboration with Google for pediatric oncology. Google provides AI and cloud infrastructure supporting healthcare AI applications.
• Zenya (eviDent)coreTechnology or Integration · 27 May 2026Zenya participated as a partner at the Beter Healthcare Relatiedag 2026. Beter Healthcare and Zenya collaborated on the 'Annalytics' concept with Anna Zorggroep, demonstrating AI-assisted protocol management. Zenya is a healthcare software platform used for document and process management in Dutch healthcare organizations.
• Isala (HiX / ChipSoft)coreTechnology or Integration · 8 February 2025Beter Healthcare supported Isala's HiX 6.3 EPD upgrade. ChipSoft is the vendor of the HiX EPD platform. Beter Healthcare's role included project leadership, change management, training program development, and go-live coordination for the successful transition on 8 February 2025.
• IQ MessengercoreTechnology or Integration · 20 November 2024Beter Healthcare provided project leadership for Kennemerhart's migration to the IQ Messenger care alerting platform. The migration of seven locations was completed within 12 weeks in Q4 2024, with Consyst acting as the service partner and installer of the nurse call system. IQ Messenger provides the care alerting and communication platform, while Beter Healthcare managed the implementation project.
• TwiincoreStrategic or Co-development Partner · 1 September 2024Beter Healthcare's digitalization coalition coordinators (Elin van Duin and Bart van den Heuvel) support Samen Gezond IJssel-Vecht in implementing eOverdracht based on the Twiin Afsprakenstelsel. Twiin is the national framework for health data exchange in the Netherlands, selected by the Dutch government for managing trust agreements in healthcare. Beter Healthcare contributes to Twiin's implementation by supporting regional coalitions.
• ChipSoftcoreTechnology or Integration · 1 July 2024ChipSoft is the vendor of the HiX EPD system. Beter Healthcare supports healthcare organizations (including Isala) with HiX implementations and upgrades. ChipSoft's HiX GtK (Gemeenschappelijk Transformatie Knooppunt) was tested during the Twiin projectathon for BgZ data exchange.
• IG&HcoreStrategic or Co-development Partner · 17 January 2024IG&H acquired Beter Healthcare in January 2024, making it a wholly-owned subsidiary. IG&H is a leading independent consulting and technology company active in retail, financial services, and healthcare. The acquisition strengthened IG&H's digital transformation capabilities in healthcare. Beter Healthcare complements IG&H's existing consulting practice with specialized ICT sector expertise.
• Better Healthcare GmbHminorStrategic or Co-development PartnerBetter Healthcare GmbH is the German sister company of Beter Healthcare. It operates independently under the Better Healthcare brand and is not included in the IG&H acquisition. It provides healthcare digitalization consulting services in the DACH region (Germany, Austria, Switzerland), headquartered in Düsseldorf, Germany.
• ConsystminorImplementation/ SI/ Consulting PartnerConsyst acted as the service partner and installer for Kennemerhart's migration to IQ Messenger, working alongside Beter Healthcare's project management.
• Stichting ZIE.nu (ZIE Experience Center)coreStrategic or Co-development PartnerBeter Healthcare is a partner of Stichting ZIE.nu, an meeting place for innovative companies, healthcare institutions, and knowledge institutions. Beter Healthcare organized the first ZIE Experience Center Partnerdag of 2025 at IG&H's Utrecht location, focusing on innovation and collaboration in healthcare technology.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Vintura: Dutch healthcare-focused consulting firm supporting pharma, medical devices, and providers with strategy, transformation, and digital health programs. Competes for healthcare transformation advisory work targeting similar Dutch hospital and life sciences clients.
• M&I/Partners: Dutch strategy and management consultancy with a strong healthcare practice advising hospitals, insurers, and government on digital transformation, strategy, and IT selection. Directly competes with Beter Healthcare's strategy and selection engagements in the Netherlands.
• Q-Consult Zorg: Specialist Dutch healthcare consulting firm supporting hospitals, mental health, and elderly care with strategy, IT, and change management. Direct competitor for EPD/ECD selection, implementation, and managed services in the same customer base.

Broad incumbents

• Accenture Health Netherlands: Global management and technology consultancy with a dedicated health practice delivering large-scale digital health, EHR implementation, and analytics programs in the Netherlands. Competes for major EPD/ERP transformation deals.
• IG&H: Parent company of Beter Healthcare with 400+ consultants across retail, financial services, and healthcare. IG&H provides broader management and technology consulting, complementing Beter Healthcare's specialist Dutch healthcare ICT focus and serving as the natural cross-sell channel.
• Capgemini Invent (Healthcare): Global consulting and technology services firm with a strong Dutch healthcare and public sector practice delivering digital transformation, data, and platform programs. Competes on larger hospital and government healthcare engagements.
• Deloitte Netherlands (Healthcare): Global Big 4 with a substantial Dutch healthcare consulting practice covering strategy, technology implementation, and digital transformation for hospitals and insurers. Competes on large hospital transformation programs alongside Beter Healthcare.
• KPMG Health Netherlands: Big 4 with a Dutch healthcare practice advising providers, payers, and government on digital health, regulatory compliance, and IT-enabled operating model redesign. Overlaps with Beter Healthcare on healthcare transformation and managed services.

Others

• Epic Systems: US-based vendor of the Epic EPD/EHR platform used by MUMC+, Isala (via partnership with ChipSoft for HiX), and CuSL. Indirectly a key ecosystem participant — Epic's certified consulting partner program governs Beter Healthcare's Epic practice economics.
• ChipSoft: Vendor of the HiX EPD platform widely used in Dutch and Belgian hospitals. Not a direct competitor but a key partner (and ecosystem participant) — ChipSoft's evolving partner program and in-house services directly shape Beter Healthcare's HiX implementation revenue.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BeterHealthcare
• LinkedInlinkedin.com/company/beter-healthcare
• Xx.com/beterhealthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BETTER HEALTHCARE